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Be the trusted people partner at the heart of Operations, shaping strategy, strengthening capability, and helping teams thrive across operations and distribution Location: Primarily based out of Wellingborough or Wednesbury with UK Travel Salary: Up to £90k depending on experience and skills Benefits: Company car or car allowance, plus a 10% on‑target bonus with the opportunity to earn up to 20%. In Addition to: Enhanced holiday entitlement, company sick pay, life insurance, health cash plans, family friendly policies, EV/ULEV car scheme and cycle to work scheme. Hours: Full time Monday to Friday, 40 hours per week The role: Working as a trusted partner to the Operations Leadership Team, you’ll support the Operations People Plan, shaping a people agenda that supports performance, capability and engagement across operations and distribution. You’ll balance strategic leadership with hands‑on delivery, guiding leaders through change while creating an environment where people feel safe, supported and able to thrive. Key responsibilities: • Partner closely with multiple Operations SLTs, across Whitworth Food Group to influence business and people decisions, • Lead talent, succession, organisational design and workforce planning across Operations, • Coach and support leaders to build strong, confident and inclusive leadership capability, • Champion a positive, safe and engaging employee experience, • Lead complex employee and industrial relations activity, including union engagement and pay negotiations, • Use insight and data to improve performance, engagement and productivity, • Lead and develop the Operations‑aligned HRBP team and contribute as a member of the HR Leadership Team, • Ensuring an efficient HR services across all of the lifecycle activities, and helping to create a positive user experience About you: • Proven experience as a Senior HR Business Partner or Head of HR within an industrial, manufacturing or distribution environment, • Confidence partnering with senior and executive‑level leaders, building trusted relationships and influencing effectively, • Strong grounding in strategic HR, organisational development and leadership coaching, alongside hands‑on operational HR and employee relations expertise, • Experience working with unionised and non‑unionised operational teams, including legacy agreements and working practices, • A strong track record of leading complex ER and IR activity, including ET cases, collective consultations and pay negotiations in challenging environments, • Experience leading and developing Operations‑aligned HR teams, spanning talent, engagement, inclusion, wellbeing, performance and communications, • Comfortable supporting customer and third‑party audits in regulated or safety‑focused environments, • A confident, analytical approach, with the ability to interpret data and use insight to inform decisions, • Change leadership and project management expertise, with the resilience to guide leaders and teams through transition, • CIPD qualification (or equivalent); degree in HR, Business or a related field preferred, • Full UK driving licence and willingness to travel, • HR leadership experience across the employee lifecycle e.g. HR admin, Resourcing, payroll etc Desirable: • Experience of working in regulated industry with food industry experience not essential, but can help At Whitworth Brothers ltd, we’ve been milling quality flour for over 130 years—and we’re still growing strong. Our world class mills coupled with our continued investment in our people and our estate mean we are a market leading business that helps to feed the nation. Whitworths is now part of the newly formed Whitworth Food Group including KTC (Edibles); The KTC Group is a leading food manufacturer & distributor with headquarters in the West Midlands, serving major national retailers, large food service groups and blue-chip corporations. Our colleagues are the heart of our business, and we are always on the lookout for enthusiastic and skilled individuals to join our hardworking, talented team. Whether you’re behind the wheel delivering our goods, keeping production running smoothly, or supporting operations from head office, you’ll play a vital role in our success. Why join our team: • Stability & Growth: We’re a trusted name in the industry with a proud heritage., • Team Spirit: Friendly, supportive colleagues who value what you bring to the table., • Opportunities for Everyone: From drivers and engineers to finance and HR—there’s a place for you here., • Competitive Pay & Benefits: Because your hard work deserves recognition. Ready to be part of something bigger? Apply here today and start your journey with Whitworth Food Group! Whitworth Brothers are an Equal Opportunities Employer

Customer Liaison Team Leader Location: Wellingborough Salary: From £32,782 per annum What we offer • Site based role 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme including 24/7 GP service, confidential counselling service, retail and gym discounts and a medical cashback scheme 21 days annual leave, plus statutory bank holidays Additional birthday holiday Holiday purchase scheme Performance based salary progression Reward & Recognition Programme Company events and team activities Free onsite parking Monthly free food days * Convenient location close to shops and amenities Purpose The Customer Liaison Team Leader is responsible for supporting the effective day-to-day management of the Customer Liaison team, ensuring that customer complaints are handled fairly, efficiently and in accordance with internal policies, regulatory requirements and client expectations. Working closely with the Customer Liaison Manager, the Team Leader will ensure that complaints are thoroughly investigated, resolved within agreed service standards and that customer outcomes remain central to the organisation's culture. The role will also play an important part in identifying trends, supporting continuous improvement and ensuring that complaint insight is used to reduce complaint volumes and improve customer outcomes across the wider business. Person Specification Essential Skills & Experience • Experience working within a customer service & complaint handling environment. Experience leading, coaching or mentoring team members within a customer service, complaints or operational environment. Strong customer focus with the ability to manage difficult or sensitive conversations. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage competing priorities. Experience working in a fast-paced operational environment. Experience working with operational reporting or performance metrics. Desirable • Experience working within insurance, motor claims or regulated environments. Experience conducting quality audits or complaint file reviews. Knowledge of complaint handling frameworks and regulatory expectations. * Full Driving License Qualifications • GCSE (or equivalent) Maths and English. * Competent in the use of Microsoft Office applications including Word, Excel and Power BI. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please proceed through the following link to be redirected to our website to complete your application. https://www.vizionnetwork.co.uk/careers/vacancy?j=10162

Customer Liaison Team Leader Location: Wellingborough Salary: From £32,782 per annum What we offer Site based role 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme including 24/7 GP service, confidential counselling service, retail and gym discounts and a medical cashback scheme 21 days annual leave, plus statutory bank holidays Additional birthday holiday Holiday purchase scheme Performance based salary progression Reward & Recognition Programme Company events and team activities Free onsite parking Monthly free food days Convenient location close to shops and amenities Purpose The Customer Liaison Team Leader is responsible for supporting the effective day-to-day management of the Customer Liaison team, ensuring that customer complaints are handled fairly, efficiently and in accordance with internal policies, regulatory requirements and client expectations. Working closely with the Customer Liaison Manager, the Team Leader will ensure that complaints are thoroughly investigated, resolved within agreed service standards and that customer outcomes remain central to the organisation's culture. The role will also play an important part in identifying trends, supporting continuous improvement and ensuring that complaint insight is used to reduce complaint volumes and improve customer outcomes across the wider business. Person Specification Essential Skills & Experience Experience working within a customer service & complaint handling environment. Experience leading, coaching or mentoring team members within a customer service, complaints or operational environment. Strong customer focus with the ability to manage difficult or sensitive conversations. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage competing priorities. Experience working in a fast-paced operational environment. Experience working with operational reporting or performance metrics. Desirable Experience working within insurance, motor claims or regulated environments. Experience conducting quality audits or complaint file reviews. Knowledge of complaint handling frameworks and regulatory expectations. Full Driving License Qualifications GCSE (or equivalent) Maths and English. * Competent in the use of Microsoft Office applications including Word, Excel and Power BI. To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to our website to complete your application

This is an exciting opportunity for someone with strong analytical skills and a passion for data to help shape reporting processes, identify trends, and provide meaningful insights that support business decisions and continuous improvement across the organisation. Analysing learning and development

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