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Customer Service Operations Lead We’re shaping the future of Customer Services, and we’re looking for a leader to lead that journey. SGIS, part of Saint‑Gobain UK & Ireland, creates high‑performance drylining, insulation and plasterboard recycling solutions that take care of people and the planet. Our Customer Service Centre sits at the heart of that mission, connecting customers, colleagues and operations every day. We’re now seeking a Customer Service Operations Lead to join our team at East Leake. This is a senior leadership role for someone who can inspire people, use insight and technology to drive improvement, and champion outstanding customer and colleague experiences. This is more than an operational role. It’s an opportunity to shape culture, raise standards and lead a Customer Service function that is proud, progressive and future‑ready. The role Reporting to the Head of Customer Service, you’ll jointly lead a large, multi‑skilled Customer Service function, with approx. 15 direct reports and overall joint leadership responsibility for c.50–55 colleagues. You’ll blend people‑centred leadership with data‑led decision making and customer insight to deliver exceptional service, while ensuring the operation remains scalable, resilient and continuously improving. We’re looking for a people‑first leader who champions both customers and colleagues, anticipates needs, raises standards and positions Customer Services as a value‑creating strategic partner across SGIS and the wider Saint‑Gobain network. What you’ll be doing You’ll lead and evolve a high‑performing Customer Service Centre that delivers brilliant experiences today while building the capability and systems needed for the future. • Inspire, develop and retain engaged teams, building a strong, inclusive culture, • Own and enhance the end‑to‑end customer service experience, using insight to reduce friction, • Drive performance through clear metrics, smart resource planning and data‑led insight, • Lead continuous improvement and service transformation, championing digital tools, • Act as a senior escalation point and build strong cross‑functional partnerships What you’ll bring • Proven leadership experience in a customer contact centre or service‑led environment, • Strong coaching, engagement and performance management capability, • Experience leading change, improvement or transformation, • Confidence using data and insight to inform decisions, • Excellent communication and stakeholder management skills, • A customer‑centric mindset and passion for service excellence Are Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of ‘Making the World a Better Home’. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision-making and innovation. So, whoever you are, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments, and we’ll happily discuss any flexibility you might need for this role.

We're currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues are (we're a Top Global Employer don't you know) so we're looking for people who can bring their personality and experience to the role and be a great ambassador for our business. As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to know their business. SGIS are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car-parking, excellent public service links, a faith room, and a whole host of benefits including access to private healthcare, and wellbeing services amongst others. What we're looking for: We are looking for people people who are happy to go the extra mile for our customers. Experience is great, but its not everything - if you have the right attitudes and values we can always teach you the know-how. We're looking for: Great communication and effective listening The initiative to think of creative solutions You'll be able to use systems and technology and be able to pick up new software Good attention to detail Able to prioritise tasks and get to the most important bits first Identify the changing needs of the business and our customersWhat you'll be doing: You will be speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your knowledge. We'll provide learning and development along the way to set you up for success and help you to be the best you can be. Reply to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods. Check the accuracy of orders to minimise the number of credits and customer issues/complaints. Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service. Gather customer insight through the strong relationships you build Are SGIS and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working as we know everyone's circumstances are different. Our standard working hours are 08:00 - 17:00, Monday to Friday, but we're open to flexible working arrangements - whether that's adjusted hours or job-sharing. Let's talk about what works for you. If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We can't wait to start our journey with you

Customer Service Operations Lead We're shaping the future of Customer Services, and we're looking for a leader to lead that journey. SGIS, part of Saint‑Gobain UK & Ireland, creates high‑performance drylining, insulation and plasterboard recycling solutions that take care of people and the planet. Our Customer Service Centre sits at the heart of that mission, connecting customers, colleagues and operations every day. We're now seeking a Customer Service Operations Lead to join our team at East Leake. This is a senior leadership role for someone who can inspire people, use insight and technology to drive improvement, and champion outstanding customer and colleague experiences. This is more than an operational role. It's an opportunity to shape culture, raise standards and lead a Customer Service function that is proud, progressive and future‑ready. The role Reporting to the Head of Customer Service, you'll jointly lead a large, multi‑skilled Customer Service function, with approx. 15 direct reports and overall joint leadership responsibility for c.50-55 colleagues. You'll blend people‑centred leadership with data‑led decision making and customer insight to deliver exceptional service, while ensuring the operation remains scalable, resilient and continuously improving. We're looking for a people‑first leader who champions both customers and colleagues, anticipates needs, raises standards and positions Customer Services as a value‑creating strategic partner across SGIS and the wider Saint‑Gobain network. What you'll be doing You'll lead and evolve a high‑performing Customer Service Centre that delivers brilliant experiences today while building the capability and systems needed for the future. Inspire, develop and retain engaged teams, building a strong, inclusive culture Own and enhance the end‑to‑end customer service experience, using insight to reduce friction Drive performance through clear metrics, smart resource planning and data‑led insight Lead continuous improvement and service transformation, championing digital tools Act as a senior escalation point and build strong cross‑functional partnershipsWhat you'll bring Proven leadership experience in a customer contact centre or service‑led environment Strong coaching, engagement and performance management capability Experience leading change, improvement or transformation Confidence using data and insight to inform decisions Excellent communication and stakeholder management skills A customer‑centric mindset and passion for service excellenceYou're curious, forward‑thinking and collaborative, balancing pace with empathy and thriving in complexity and change. Are Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be but also facilitates better decision-making and innovation. So, whoever you are, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments, and we'll happily discuss any flexibility you might need for this role

The Role We're looking for a Solution Developer to join Saint-Gobain Interior Solutions, playing a key role in delivering growth and innovation through New Product Development (NPD). This is a hands-on, technically focused role responsible for leading end-to-end NPD projects within the construction sector - from early customer insight and concept development through to testing, manufacture and launch. Working across our Gyproc and Isover brands, you'll help identify how the construction market is evolving and translate those insights into practical, scalable solutions. The role is split approximately 50% office-based and 50% laboratory/site-based, with regular interaction with customers, suppliers and external testing facilities What you'll be doing Leading New Product Development projects from concept to launch, aligned to the SGIS innovation calendar Analysing construction market trends and customer needs to identify new solution opportunities Gathering customer insight from house builders, main contractors and architects, and translating this into clear technical specifications Designing, developing and testing formulations, materials and systems in laboratory environments Building and testing full-scale prototypes (e.g. wall and ceiling systems) to evaluate real-world performance Working closely with manufacturing teams, both internal and external, to define what "good" looks like and ensure solutions are manufacturable at scale Collaborating with suppliers to align quality, performance and supply requirements Visiting construction sites and external test facilities to validate solutions in live environments Leading cross-functional project teams and influencing stakeholders to deliver projects on time, within scope and budget Ensuring all solutions meet safety, quality, compliance and sustainability standards, supporting Saint-Gobain's net zero ambitionsAbout you Ideally a STEM background technically curious developer with a strong background in New Product Development and a passion for turning insight into tangible solutions. You enjoy being hands-on, working across disciplines, and seeing your ideas come to life in real-world applications. You'll bring: A STEM background with proven experience in product development, ideally within construction or manufacturing Strong, demonstrable experience in New Product Development (NPD) - this role is fully focused on NPD projects A clear understanding of development and manufacturing processes, with the ability to explain and apply them in practice Experience working with manufacturing operations, including outsourced suppliers, and the ability to define and assess quality and performance standards Confidence working cross-functionally with R&D, manufacturing, supply chain and commercial teams The ability to translate customer insight into robust technical requirements and development plans A proactive, resilient and solution-oriented mindset, with strong communication and influencing skillsWhy join Saint-Gobain? At Saint-Gobain, our purpose is "making the world a better home." You'll join a global organisation that values trust, empowerment and collaboration, where innovation is encouraged and your work will have a visible impact on the built environment. If you're motivated by technical problem-solving, customer-led innovation and hands-on development, we'd love to hear from you. About us Are Saint-Gobain Interior Solutions an inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person - we look forward to hearing from you

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