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Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

About the Role As the Customer Lifecycle Marketing Manager for EMEA, you will execute the execution of customer expansion, adoption, and engagement programs across the EMEA region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell, retention, and long-term customer value. Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with local nuance, ensuring EMEA customers receive meaningful, timely, and data-driven engagement at every stage. Location - remote, anywhere in UK What You’ll Be Doing EMEA Expansion & Adoption Programs • Execute EMEA-focused customer lifecycle marketing programs that support upsell, cross-sell, product adoption, and renewals, • Localize global expansion and lifecycle stage frameworks to reflect EMEA market dynamics, customer maturity, and buying behavior, • Partner with EMEA Customer Success and Sales leaders to align programs to regional renewal and expansion motions Cross-Functional Partnership, • Collaborate with Customer Success and Data teams to identify expansion opportunities, risk signals, and advocacy candidates, • Partner with Product Marketing to localize messaging, surface EMEA customer insights into global strategy, and align with broader GTM priorities, • Work with Advocacy and Community teams to elevate EMEA customer stories through case studies, events, and thought leadership Customer Insights & Measurement, • Own and report on EMEA lifecycle campaign performance KPIs for expansion pipeline, retention and product adoption outcomes, as well as engagement, • Leverage Salesforce, Pardot, Pendo, 6sense, Tableau, Power BI, and related tools to connect customer behavior to revenue impact, • Translate performance insights into clear, actionable recommendations that improve targeting, campaign effectiveness, and regional results Lifecycle & Journey Execution, • Execute EMEA customer lifecycle programs from onboarding through renewal and advocacy, tailoring touchpoints based on stage, behavior, and customer profile, • Refine regional customer journeys to reduce friction, accelerate activation, and improve long-term expansion outcomes, • Partner with Content and Product Marketing to develop and deploy assets aligned to lifecycle stage, persona and regional needs Customer Engagement & Advocacy, • Plan and execute EMEA customer-specific events, such as user groups, webinars, regional events, and connect customers with speaking opportunities, • Identify and nurture customer champions for case studies, awards, and peer-led advocacy initiatives, • Ensure globally aligned yet regionally authentic customer engagement experiences that strengthen retention and brand affinity, • Manage customer swag fulfillment and incentive programs through Reachdesk Optimization & Scale, • Design and execute A/B and multivariate testing to optimize lifecycle performance, adoption, segmentation, and revenue outcomes, • Continuously refine targeting and messaging based on behavioral, engagement, and product usage insights, surfacing regional learnings that inform global lifecycle strategy and prioritization, • Other duties as assigned About You, • 5+ years of B2B SaaS customer or lifecycle marketing experience, • Experience building targeted, behavior-driven lifecycle programs across the customer journey, • Proven track record of driving measurable expansion pipeline and renewal impact through lifecycle marketing programs, • Experience executing global lifecycle frameworks within regional markets while adapting to local customer nuances, • Experience applying experimentation frameworks to improve lifecycle performance and revenue outcomes, • Comfort working cross-functionally with Customer Success, Sales, Product Marketing, and Advocacy, • Hands-on experience with CRM, marketing automation, product analytics, and BI tools tied to revenue outcomes, • Strong analytical, communication and project management skills, with the ability to turn insight into action, • Ability to operate with urgency and clarity in a fast-scaling, ambiguous environment, • Industry experience in IT, MSP, cyber security, or endpoint management required, • Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love Our flexible working hours with remote office options enable you to successfully balance your personal life and your job You are insured through AXA Private Medical Insurance (PMI) Enjoy a gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback) Grow personally and professionally with one of the fastest growing companies Develop your skills through our renowned training platform Receive competitive compensation Collaborate with a curious, kind, international and intercultural workforce Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-RS1 #LI-Remote #BI-Remote

Production Planner \n Skelmersdale \n £36,000 to £42,000 + Benefits \n \n Cast UK are delighted to be partnering an established and growing UK manufacturer, in their recruitment of a Production Planner to join the team. You'll take ownership of production planning across a varied, project-led manufacturing operation, balancing customer requirements with materials, labour and machine capacity to create realistic and achievable production schedules. \n \n This is an excellent opportunity for an experienced Production Planner looking to take ownership of a key operational function, joining a specialist manufacturing business where planning accuracy, visibility and effective communication are critical. The role will initially focus on improving control and visibility across existing manual and Excel-based processes, before playing a key role in the transition to Microsoft Dynamics 365 Business Central. \n \n Key Responsibilities \n\n • Own and maintain the rolling production plan, initially across a 15-working-day horizon. \n * Translate customer requirements and approved manufacturing work into realistic daily and weekly production schedules. \n * Balance production requirements across labour, machine capacity, material availability and customer delivery dates. \n * Identify bottlenecks, capacity constraints, material shortages and delivery risks at an early stage. \n * Work closely with Production, Technical, Purchasing and Stores to agree practical solutions and recovery actions. \n * Monitor progress against plan and make controlled adjustments when priorities or constraints change. \n * Provide clear visibility of production priorities, exceptions and required decisions to senior management and shop-floor supervisors. \n * Improve the structure, accuracy and usability of existing Excel-based planning tools and reports. \n * Support the definition, cleansing and validation of planning data for Microsoft Dynamics 365 Business Central. \n * Work with internal teams and the implementation partner to validate work centres, calendars, routings, lead times and planning parameters. \n * Become the principal production-planning user of Business Central and support the successful adoption of the new planning process. \n * Support continuous improvement across production flow, work-in-progress control and communication between departments.\n\n \n Key Skills & Experience \n\n • At least three years' experience within production planning, production control, manufacturing scheduling or a closely related role. \n * Good understanding of multi-stage manufacturing, production routings, capacity, material availability and works orders. \n * Experience using an ERP or MRP system within a manufacturing environment. \n * Strong Microsoft Excel skills, with the ability to organise, analyse and present operational data accurately. \n * Strong organisational skills, with the ability to manage multiple priorities and changing requirements. \n * Confident communicating with operators, supervisors, departmental managers and senior stakeholders. \n * Ability to make evidence-based decisions and challenge unrealistic dates constructively.\n\n \n Are you looking to recruit a similar role? \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit www.castuk.com \n

Head of Marketing | North West | £Competitive | Consumer Brand \n We are partnering with an established consumer business to recruit a Head of Marketing. \n This is an exciting opportunity for an experienced marketing leader to take ownership of the marketing function, shaping the strategy and delivering activity that strengthens the brand, engages customers and supports wider commercial objectives. \n The Head of Marketing will sit at the heart of the business, working closely with senior leadership and teams across ecommerce, trading, buying and merchandising to create a joined-up approach to brand, customer and performance marketing. \n The Head of Marketing will take responsibility for developing and delivering the marketing strategy, leading integrated campaigns and ensuring activity is insight-led, commercially focused and aligned to the wider customer proposition. \n This is a broad role requiring someone who can balance strategic thinking with hands-on delivery, bringing together brand marketing, digital activity, customer engagement and commercial performance. \n Key Responsibilities \n\n • \n Develop and deliver the overall marketing strategy, aligned to wider business and commercial objectives \n • \n Lead the planning and execution of integrated 360 campaigns across relevant channels \n • \n Develop and evolve the brand positioning, ensuring consistency across customer touchpoints \n • \n Own the marketing calendar, ensuring activity is aligned to seasonal, product and commercial priorities \n • \n Work closely with ecommerce and trading teams to ensure marketing activity supports online performance \n • \n Lead customer acquisition, engagement and retention activity across relevant digital and traditional channels \n • \n Oversee activity across paid media, paid social, CRM, email, content, partnerships and other relevant channels \n • \n Lead go-to-market activity for key product launches, campaigns and commercial initiatives \n • \n Use customer insight, market trends and performance data to inform marketing strategy and decision-making \n • \n Monitor campaign performance and wider marketing KPIs, identifying opportunities to improve effectiveness and return on investment \n • \n Manage external agencies and partners, ensuring strong delivery and commercial accountability \n • \n Work closely with Buying, Merchandising, Ecommerce, Retail and other internal teams to deliver an integrated customer proposition \n • \n Lead, develop and support the marketing team, creating clear accountability and a collaborative culture \n • \n Identify opportunities to improve marketing processes, capability and ways of working \n • \n Keep abreast of developments across retail, consumer behaviour, digital marketing and emerging technologies \n • \n Present marketing strategy, performance and recommendations to senior leadership \n\n About You \n\n • \n Proven experience leading marketing within a retail, consumer or D2C environment \n • \n Strong understanding of both brand and performance marketing, with the ability to balance brand building with commercial delivery \n • \n Track record of developing and delivering successful integrated marketing campaigns \n • \n Strong understanding of digital marketing, including paid media, paid social, CRM and email \n • \n Commercially aware, with a clear understanding of how marketing activity drives customer acquisition, engagement, retention and revenue \n • \n Strong analytical skills and the ability to turn customer and performance insight into actionable recommendations \n • \n Experience managing external agencies and partners \n • \n Proven experience leading and developing marketing teams \n • \n Confident working cross-functionally and influencing senior stakeholders \n • \n Highly organised, with the ability to manage multiple priorities and campaigns simultaneously \n • \n A hands-on and pragmatic approach, comfortable moving between strategy and execution \n • \n Naturally curious, commercially focused and willing to challenge existing ways of working \n • \n Excellent communication and presentation skills \n • \n Positive, proactive and solutions-focused approach \n\n Why Apply \n\n • \n Join an established consumer business with a strong customer proposition \n • \n Take ownership of the wider marketing strategy and function \n • \n Work across brand, digital, customer and performance marketing \n • \n Have genuine influence over how marketing supports wider commercial performance \n • \n Lead and develop an established marketing team \n • \n Work closely with senior leadership and key teams across the business \n • \n Opportunity to shape and develop the marketing function \n • \n Competitive salary and benefits package \n\n If you are an experienced Head of Marketing or senior retail marketing leader looking for an opportunity to combine strategic leadership with hands-on commercial delivery, we'd love to hear from you. \n BH37342

Trade Marketing Manager | Retail | Competitive Salary \n We are partnering with an established consumer brand to recruit a Trade Marketing Manager to lead the planning and delivery of campaigns across its wholesale and retail network. \n This is a commercially focused marketing role, working across brand, retail, wholesale and digital channels to bring campaigns, product launches and seasonal activity to life. The Trade Marketing Manager will play an important role in strengthening retail presence, supporting wholesale partners and ensuring customers experience a consistent and engaging brand proposition across every touchpoint. \n The role would suit a creative and commercially minded marketer who understands how brands operate in a retail environment and can take campaigns from strategy and planning through to execution and measurement. \n Key Responsibilities \n\n • \n Develop and deliver trade marketing plans aligned to wider brand and commercial objectives. \n • \n Lead integrated campaigns across wholesale, retail and digital channels, from initial concept through to execution. \n • \n Work closely with wholesale partners to develop effective retail marketing activity that drives visibility, engagement and sales. \n • \n Plan and deliver seasonal campaigns, product launches and key commercial initiatives. \n • \n Develop and manage retail marketing assets including POS, in-store displays, promotional materials and digital content. \n • \n Partner with internal teams across Brand, Ecommerce, Sales and Product to ensure campaigns are aligned and delivered effectively. \n • \n Support the development of customer-facing content across social media, email and other digital channels. \n • \n Use customer, market and competitor insight to identify opportunities and inform campaign planning. \n • \n Manage campaign timelines, budgets, agencies and external partners where required. \n • \n Monitor campaign performance and commercial results, using data and insight to identify opportunities for optimisation. \n • \n Ensure all trade marketing activity is delivered consistently and in line with brand guidelines. \n • \n Keep up to date with retail, consumer and marketing trends to identify new opportunities for the brand and its retail partners. \n\n Key Requirements \n\n • \n Proven experience in trade marketing, retail marketing or a closely related consumer marketing role. \n • \n Experience working within a retail, consumer, wholesale or D2C environment. \n • \n Strong understanding of the retail customer journey and how marketing activity can influence awareness, engagement and sales. \n • \n Experience delivering integrated campaigns across physical and digital channels. \n • \n Strong project management skills, with the ability to manage multiple campaigns and deadlines simultaneously. \n • \n Commercially aware, with confidence using campaign and sales data to assess performance and make recommendations. \n • \n Experience working with wholesale partners, retailers, agencies or external stakeholders would be beneficial. \n • \n Strong understanding of digital marketing channels including social media, email and online content. \n • \n Creative thinker who can develop ideas but is equally comfortable managing the detail required to deliver them. \n • \n Excellent communication and stakeholder management skills. \n • \n Highly organised, proactive and comfortable working in a fast-paced, collaborative environment. \n • \n A degree in Marketing, Business or a related discipline would be beneficial, although relevant industry experience will be equally valued. \n\n This is a strong opportunity for an experienced Trade Marketing Manager to take ownership of a broad retail marketing remit, working across campaigns, launches, wholesale partnerships and customer engagement within an established consumer business. \n If you are a commercially minded Trade Marketing Manager who enjoys combining creative campaign development with hands-on delivery and measurable results, we'd love to hear from you. \n BH37343

Do you enjoy owning the numbers and being the trusted finance voice for operations? Are you confident in leading teams while keeping tight control of site financial reporting? Do you want a finance role where accuracy, insight, and integrity truly matter? \n \n Here at GXO, we are currently recruiting for a Finance Manager to join our Wigan site, supporting our customer, Heinz. This role will ensure the commercial, profit, retention and contractual objectives are met and exceeded and importantly help drive high standards. \n \n \n This is a full-time, permanent position, working Monday to Friday 09:00 to 17:00. This role is hybrid with the requirement to be onsite 4 days per week. We are happy to consider the hours 08:00 to 16:00 or 08:30 to 16:30. \n \n Pay, benefits and more: \n \n We’re looking to offer a salary of up to £60,000, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts. \n \n What you’ll do on a typical day: \n \n\n • Lead, motivate, and develop the finance team to build capability and drive high performance\n, • Responsibility for both the P&L and balance sheet, ensuring adherence to policy and procedure\n, • Delivery of accurate and timely financial reporting and interpretation of the operations on a weekly and periodic basis\n, • Prepare the annual budgets and customer forecasts to strict timelines and standards\n, • Provide Financial assistance to the operational teams when building business cases\n\n \n \n What you need to succeed at GXO: \n \n\n • Previous experience within a fast-paced Finance role, ideally within logistics or similar industry\n, • Proactively challenge and influence teams, bringing curiosity and a performance-focused mindset\n, • Build strong relationships at all levels, with proven experience in team development and using systems to support operational success\n, • Fully ACCA or CIMA qualified, studying or QBE\n\n \n We engineer faster, smarter, leaner supply chains. \n \n \n GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities. \n \n The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Aveni is redefining how financial institutions use AI. We build real, production-ready agentic systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We've been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025. Backed by leading investors and commercially supported by major financial institutions, we're scaling quickly as adoption of AI in financial services accelerates. Our Wealth platform helps financial advice firms transform how advisers and paraplanners work, using AI to automate documentation, improve compliance and streamline client servicing. From meeting summaries and document generation to compliance file checking and workflow automation, we're helping firms deliver a better experience for both advisers and their clients. We're looking for a Product Manager – Wealth to lead the evolution of Aveni Assist, our flagship AI-powered platform for financial advice firms. The role This role is responsible for the strategy, roadmap and delivery of Aveni Assist, driving its continued evolution across core adviser workflows including meeting summaries, document generation, Letters of Authority, fact finds and compliance file checking. Unlike an early-stage product, Aveni Assist already has an established customer base and a strong market presence. Your focus will be on scaling the product through continuous improvement—enhancing customer workflows, increasing adoption and satisfaction, and delivering measurable value that drives retention and growth. This is a hands-on, high-ownership product role. You'll work closely with the Head of Product (Wealth) on product strategy while independently leading customer discovery, roadmap prioritisation, delivery and release planning. You'll collaborate with Engineering, Design, Customer Success and Commercial teams to ensure we're solving the right problems and delivering the highest-value outcomes. We're looking for someone who enjoys understanding complex customer needs, making evidence-based decisions and building products that customers genuinely value. What you'll be doing You'll own the Aveni Assist roadmap end-to-end, balancing investment between new capabilities, product quality and platform improvements to maximise customer and commercial impact. You'll lead continuous discovery with advisers, paraplanners, compliance teams and prospects, building a deep understanding of customer workflows and translating insight into product decisions. You'll rapidly validate ideas using prototypes, customer research and experimentation, reducing delivery risk before committing engineering effort. You'll own beta programmes for new capabilities, working closely with customers to gather structured feedback and determine when features are ready for general release. You'll partner closely with Engineering and Design to translate strategy into clear delivery plans, maintaining a healthy backlog and ensuring features are released with a high standard of quality. You'll build strong relationships across Engineering, Customer Success, Commercial and Marketing, acting as a trusted voice for the product and ensuring customer insight informs decision-making across the business. You'll use customer feedback, usage analytics and product metrics to guide prioritisation, measure success and continually improve the product. You'll stay informed about industry trends, adviser technology, AI developments and FCA regulation, ensuring Aveni Assist continues to lead the market. What we're looking for We're looking for someone with a proven track record as a Product Manager in a B2B SaaS environment, ideally with experience scaling an established product by improving customer satisfaction, adoption and retention. You'll have demonstrable experience leading customer discovery, translating customer insight into product decisions and working closely with Engineering and Design to deliver high-quality software. You'll have excellent product judgement, strong communication skills and the confidence to make difficult prioritisation decisions, balancing customer needs with commercial objectives. You'll be analytically rigorous, comfortable using both qualitative and quantitative data to inform decisions, and capable of building trusted relationships across technical and commercial teams. We're particularly interested in people who are proactive, self-directed and passionate about improving products through continuous iteration and customer feedback. Nice to have Experience with AI-powered products or machine learning technologies would be valuable, as would experience within financial services, wealth management or other regulated industries. Knowledge of FCA Consumer Duty, adviser technology platforms or wealth management workflows would be advantageous, but isn't essential. Experience running beta programmes, defining quality standards for AI-generated outputs or contributing to go-to-market activities would also be beneficial. Why join Aveni? You’ll work on genuinely difficult and meaningful problems at the intersection of AI, regulation and financial services. You’ll help shape a product category that is becoming increasingly important as financial institutions move from experimenting with AI to deploying it safely, responsibly and at scale. You’ll have real ownership, visibility and the opportunity to influence both product direction and market positioning at an important stage of Aveni’s growth. Benefits at Aveni What you’ll love: Remote-first working across the UK Company-wide offsites and regular in-person gatherings Work abroad policy Optional Personal Development Plan Flexible benefits platform, so you can choose the benefits that matter most to you Life insurance, income protection, critical illness cover and pension, with up to 5% matched employer contribution Private health and dental care At Aveni, we believe diversity drives innovation. We’ve built our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you’re passionate about technology and its ability to drive positive change for the future of financial services, we’d love to hear from you. Even if you don’t meet 100% of the requirements, we’d still encourage you to apply if you believe you’d be a great fit.

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry. Location: Remote, within EMEA time zones. The impact you will have: At Notabene, the success of our customers drives everything that we do, and our Customer Success team is at the heart of that. You will own a book of customers across EMEA, from crypto-native exchanges and payment providers through to the financial institutions and fintechs now launching digital asset products. Sales closes the initial deal and hands the customer over at signature. From there they are yours: get them live, get them using the product, renew them and grow them. The commercial conversation sits with you, which means renewals, pricing and upsells are yours to run. You are also a technical point of contact for your customers. These conversations get technical early, and you should be able to sit with a customer's integration team and be useful. Comfort with APIs and the curiosity to work things out yourself matter more here than an engineering background. Within a year you are successful if… Net retention across your book has grown, and you can name the renewals and upsells that did it Your customers are live and using the product, and the ones at risk were identified early You have found and qualified upsell opportunities inside your existing customers, and converted a good number of them Customers come to you first, on their compliance programme and on their commercial relationship with us You can demonstrate real knowledge of our product and of the wider industry What you will be doing: Owning the post-sales journey for your customers: onboarding, adoption, business reviews, renewal and upsell Running your own renewals and upsells, including pricing and the conversation with the economic buyer Guiding customers through their Travel Rule programmes and their stablecoin payment products Working directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck Monitoring usage, engagement and risk signals, and acting on them with a clear plan well before they become a renewal problem Finding growth inside your existing customers across adjacent teams, entities and products, and working with Sales on the net-new ones Building relationships across compliance, operations and engineering, so the relationship never rests on one contact Bringing customer and competitor insight back to product, sales and marketing Keeping records current in HubSpot Some on-call duty outside office hours What you bring: Based in EMEA, able to cover customers across the region Around 5 years in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market, managing your own book of customers Commercial ownership. You have run your own renewals and upsells and negotiated pricing, without passing the deal back to Sales Some technical range. You can work through API documentation, read a request and response, and form a view on why an integration is behaving the way it is Experience across a mix of customers, from mid-market through to enterprise Experience across the full lifecycle, from onboarding through to expansion Exposure to compliance-driven or regulated environments A doer. You own the detail yourself, and you move without waiting for a process to exist Good judgement with people and real interest in solving their problems Comfortable working autonomously and getting stuck in Travel Rule, stablecoin payments or digital asset compliance experience Experience with banks and regulated financial institutions entering digital assets Having built Customer Success processes and playbooks from scratch

The Role PebblePad and myday help universities create meaningful digital learning experiences and connected campuses. PebblePad enables institutions to support authentic assessment, professional development, and reflective learning through portfolio-based pedagogy. myday provides the digital campus platform that connects students with the services, systems, and communities that shape their university experience. Together, we partner with universities globally to improve student success, engagement, and employability. We are looking for a commercially focused Customer Success Manager who can strengthen institutional partnerships, drive adoption, and unlock expansion opportunities. This is a commercially focused Customer Success role, with responsibility for both customer outcomes and revenue growth. This role will drive retention, expansion, and strategic growth across a portfolio of education customers in the EMEA region. You will act as the primary strategic partner for institutions, ensuring they realise value from PebblePad and myday while identifying opportunities to expand usage across faculties, departments, and institutional initiatives. Success in this role is measured through renewals, account growth, product adoption, and long-term customer advocacy. About You We are looking for someone who combines commercial thinking with strong relationship skills and an understanding of education. You will be comfortable engaging senior university stakeholders while identifying opportunities to grow partnerships. You will be proactive, commercially curious and confident in taking ownership of your accounts. You will enjoy understanding a customer's wider goals and finding ways to connect those goals to the value our products can provide. Must-Have Experience • 3+ years' experience in Customer Success, Account Management, Strategic Account Management, Commercial Partnerships or a similar customer-facing commercial role., • Proven experience managing and growing a portfolio of SaaS accounts., • Demonstrable experience contributing to or owning renewals, retention and/or expansion revenue., • Experience managing complex accounts with multiple stakeholders and decision-makers., • Strong stakeholder management skills, with experience engaging senior-level contacts., • Proven ability to identify customer needs, risks and commercial opportunities., • Excellent communication, presentation and relationship-building skills., • A strong commercial mindset and understanding of revenue and retention drivers., • A proactive, organised and accountable approach to managing a portfolio of customers., • Comfortable using data, customer insight and performance metrics to inform priorities and decisions., • Ability to navigate complex organisations. Nice-to-Have Experience • Experience working with universities, colleges or the wider education sector., • Experience managing accounts across multiple products or solutions., • Experience developing customer advocates, case studies, references or conference speakers., • Understanding of higher education priorities such as student experience, employability, digital transformation, curriculum development or professional identity., • Experience working with customers across multiple countries. Key Responsibilities • Account Ownership & Commercial Growth, • Own a portfolio of university accounts across EMEA, • Drive renewals and expansion revenue across PebblePad and myday, • Develop strong account plans for each customer, identifying opportunities, risks and strategic priorities., • Identify and develop opportunities for:, • Faculty-level expansion, • Additional programmes or departments, • Cross-product adoption (PebblePad ↔ myday), • Institutional strategic initiatives, • Proactively identify opportunities to increase the value customers receive from our products., • Partner closely with Sales to convert key expansion opportunities into revenue, • Maintain a clear understanding of the commercial position, renewal status, risks and growth potential of each account. Strategic Customer Partnership Act as a strategic partner and trusted advisor, helping customers identify opportunities to maximise the value of their investment. • Build trusted relationships with senior stakeholders including:, • CIOs, • Directors of Digital Education, • Learning & Teaching leaders, • Student Experience leadership, • Support institutions in aligning PebblePad and myday with strategic priorities such as:, • Employability and professional identity, • Competency-based education, • Digital student experience, • Curriculum redesign Adoption & Value Realisation • Work with customers to develop adoption strategies and increase engagement across their institution., • Ensure customers achieve measurable value from PebblePad and myday, • Monitor product adoption and engagement, • Identify risks early and implement success plans, • Lead business reviews demonstrating impact and outcomes Customer Advocacy • Build strong relationships that encourage customers to actively advocate for PebblePad and myday. Identify opportunities for:, • Case studies, • Conference presentations, • Peer-to-peer references, • Support the broader PebblePad community through engagement and knowledge sharing Cross-Functional Collaboration • Work closely and collaborate with the following internal teams to ensure customers receive a consistent and high-quality experience., • Sales, • Product, • Professional Services, • Demand Generation, • Share customer insight across the business and provide feedback on product development and market trends, • Support institutional pilots and strategic initiatives Key Metrics for Success • Net Revenue Retention, • Gross Revenue Retention (GRR), • Non-Recurring Revenue (Professional Services), • Expansion revenue, • Product adoption and engagement, • Customer satisfaction and advocacy Skills & Approach We're looking for someone who is: • Commercially curious – naturally looks for ways to create additional value for customers and grow accounts., • Customer-focused – genuinely motivated by helping customers achieve their goals, rather than simply managing the relationship., • Proactive – anticipates customer needs and risks rather than waiting for issues to arise., • Strategic – understands the wider institutional context and connects our products to customer priorities., • Confident and credible – comfortable engaging senior stakeholders and challenging customers constructively when appropriate., • Collaborative – works effectively across Sales, Product, Professional Services and Demand Generation., • Organised and accountable – able to manage competing priorities across a portfolio of complex accounts., • Curious and adaptable – willing to learn, ask questions and develop a strong understanding of our products, customers and market., • Relationship-driven – builds trusted, long-term partnerships and understands the importance of customer advocacy. Why Join PebblePad • Work with leading universities globally, • Be part of a mission-driven company improving learning and student experience, • Help shape the future of digital education and campus engagement, • Join a collaborative and passionate team working at the forefront of EdTech innovation, • Work in a role where you can have a direct impact on customer outcomes and business growth. What Success Looks Like in Year One • Strong relationships established with key accounts, • Account plans for every single account including opportunities for expansion and mitigation plans for risks, • >95% renewal of existing ARR, • Expansion of PebblePad or myday into additional faculties or programmes >110% Net Retention Revenue, • Increased institutional adoption and engagement, • Development of customer advocates and case studies Additional Information The role is full time and remote. Some travel will be required to customers, conferences, and company events. As an international organisation operating across multiple time zones, occasional work outside standard business hours will be required to support our global customers and teams. We believe in inclusion and diversity and are proud to be an equal opportunities employer.

Job Title: Financial Controller Location: Wigan Salary: up to £70,000 per annum Role: Permanent - Full time A high-growth, private equity-backed group within the UK construction/infrastructure supply chain is hiring aFinancial Controllerto take ownership of finance acrosstwo recently acquired operating businessesin the North West. This is ahands-on, sleeves-rolled-uprole where you'll steady the ship short-term (controls, reconciliations, month-end, cash) and help lead the journey toward stronger reporting, improved systems and a more scalable finance model. You'll be the on-site finance lead and the key link between local operational teams and the wider Group finance function—bringing structure, pace and clarity in an environment that's entrepreneurial, fast-moving and evolving. Over time, as a new ERP is embedded and shared services capability matures, the role will naturally shift towardvalue-add partnering, supporting operational leaders with sharper MI, better decision-making and improved commercial outcomes. Own the end-to-end finance agenda for two operational entities (c.£20-25m combined turnover) in a lean environment Join during a genuine transformation phase: strengthening controls, improving reporting, embedding systems and governance Perfect for a high-calibre Management Accountant stepping up or an experienced Financial Controller who enjoys change, autonomy and building "proper finance" in a business that needs it Financial Control, Month-End & Reporting • Produce monthly management accounts (P&L, balance sheet, reconciliations, variance analysis), • Strengthen financial controls and improve the quality, consistency and timeliness of MI, • Own budgeting, forecasting and KPI development, moving reporting from "basic" to decision-useful Cash, Working Capital & Compliance, • Drive cashflow forecasting, working capital discipline and cash collection, working alongside central support functions, • Oversee statutory and tax compliance requirements (including VAT and CIS) with appropriate external/central support Operational / Contract Accounting, • Support project and contract-based activity, including WIP and job profitability where projects span multiple months, • Translate numbers into practical insight for non-financial stakeholders, helping operational leaders improve margins and performance Systems & Integration, • Play a key role in embedding a new ERP (NetSuite) locally, working with central system expertise rather than being left to "sink or swim", • Improve processes and standardisation in readiness for a future shared services model People & Stakeholder Management, • Support small on-site transactional resource (currently limited and mixed capability) and shape "what good looks like" going forward, • Build strong working relationships across local leadership and Group finance—this role succeeds through influence, credibility and delivery, • Proven experience as an Area Manager (or equivalent multi-site role), • Background in retail or hospitality (customer-led, fast-paced environments essential), • Strong people leader with a track record of developing managers and teams, • Commercially astute with the ability to balance people, standards and results, • Confident working autonomously in a field-based role, • Comfortable operating in a compliance-led environment, • Approachable, credible and able to build rapport quickly at all levels, • Full UK driving licence, • Qualified accountant (ACA / ACCA / CIMA), • Strong management accounts and financial control capability, ideally in an operational, project-based or contracting environment, • Comfortable in a manual / imperfect environment—someone who will improve it, not complain about it, • Confident partnering with operational leaders who may be less finance-led—you can simplify, challenge and move things forward, • Systems mindset (NetSuite knowledge helpful but not essential)—you're able to work with a central systems lead and drive adoption on-site, • A proactive, energetic style: not a "processor"—you bring pace, pragmatism and strength of character This Financial Controller role is handled by McCarthy Recruitment, an award-winning multi-sector recruitment consultancy. We are committed to unlocking your full potential and finding your perfect role. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query #J-18808-Ljbffr

Ainscough Crane Hire are looking for a Customer Support Administrator to join their successful team at Head Office in Standish, Wigan. • Bi-Annual retention bonus, • 24 days annual leave plus an additional day at 2 years' service,5 years service and 10 years service, • Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice), • Group life assurance 3 x basic salary, • Pension 4% employer 5% employees, • Online access to payslips, book and view holidays and personal info, • Access to the Ainscough Advantage (People Value) benefits platform, • Staff forums run 3 times a year - have your voice heard Ainscough Crane Hire are the UKs leading crane company. Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers. Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride. Effective administration across three functional areas within the Business Support team; gaining efficiencies through bulk completion of standardised tasks. Liaising with depots and providing support around all Business Support processes whilst dealing with internal and external queries and ensuring procedures and guidelines are always adhered to. • Provide general admin support to the Business Support Team and wider Sales Team., • Raise Customer quotations & Rental Orders., • Use market source data to identify and add sales leads to the CRM for the sales team to qualify., • Update and maintain the company CRM in line with process., • Compile monthly market insight report for Exec review., • Assist Head of Business Support in CRM data management., • Support query investigation and resolution, • Maintain a central system to monitor crane usage and location., • Take miscellaneous calls and advise accordingly., • Manage multiple requests at once., • Minimum GCSE or equivalent in Maths & English - Desirable, • Experience of working within a team environment in an Admin role., • Excellent telephone manner, • Proficiency with Microsoft office (word, excel, power point), • Knowledge of CRM tools such as Salesforce, • Knowledge and understanding of the requirements of working within a time critical service environment., • Proactive approach and excellent attention to detail, • IT literate - comfortable using multiple systems., • Ability to influence and persuade and have flexibility., • Excellent time management skills, • Organised with the ability to simplify complex issues., • Able to communicate at all levels, both in verbal & written form., • Achieving set targets/KPI's, • Delivering great customer service, • Reducing errors and waste, • Colleague engagement #J-18808-Ljbffr

The Role: AIS is seeking a talented Quality Manager to provide strategic leadership, technical insight, governance, and assurance into the planning and delivery of the Quality management system. The Quality Manager will help combine team leadership and expertise in identifying opportunities to continually improve quality performance and advise senior management on all quality matters to ensure the company complies with group policies and standards. Promote a positive culture through leadership, consultation, and communication. Promote company vision of QC responsibility at all levels. Ensure access to competent advice and support. Mentor others on quality-related matters, both within the QC & Test team and the wider business. Support the development of Quality strategy, objectives, and improvement plans. Verify, through audit and monitoring, that operational areas are effectively managing quality risks. Provide a focal point of contact for external stakeholders and regulators regarding quality matters. Ensure appropriate review of quality performance is undertaken by the management team and that corrective action is applied (where necessary) as a result, with scrutiny applied to the effectiveness of implementation. Carry out monitoring and measuring activities on quality key performance indicators. Review customer requirements and ensure that they are met or exceeded. Ensure inspection/FAT activities are aligned with ITP requirements and recorded where relevant. Establish quality requirements for suppliers and feed into the Technical Purchasing Specification documents. Defining quality/test procedures and product acceptance criteria in conjunction with product design engineering teams. Monitoring performance trends by gathering relevant data and producing statistical reports. Co-ordinate NCR reporting in the business system including regular communication to relevant stakeholders of status with respect to quantities open and closure times. Provide documentation of FAT test results ensuring any failing results are captured and investigated using the NCR process. Defines, maintains and co-ordinates quality objectives in line with site strategic goals. Overall management of QC and Test teams to optimise their contribution to the business with particular emphasis on efficient individual and team working through adequate communication and training. Lead investigations into process variation, NCRs, and recurring non-conformances to support root cause analysis and corrective actions using defined Practical Problem-Solving methodologies. Monitor trends and prioritise areas that require improvement. Identify new techniques and initiatives for improving quality. Provide assistance and advice to other departments on quality matters. • Extensive knowledge of relevant management system standards., • Strong leadership and team management skills, with the ability to plan workloads effectively., • Highly organised with documentation and record keeping., • Understanding of management systems and compliance processes., • Strong organisational and time management skills., • Strong written and verbal communication skills., • Able to build strong working relationships with internal and external stakeholders., • Strong attention to details and accuracy., • Competent in the use of Microsoft Office suite, particularly Word, Excel and PowerPoint., • Quality management systems training, • A competitive salary based upon experience, • Discretionary annual bonus of up to 15% of basic salary, • Private medical insurance scheme, • Life assurance of 4x annual salary, • Comprehensive employee assistance programme including 24/7 GP, unlimited mental health support and legal consultations, • Access to leisure benefits, including a cycle to work scheme, • An ambitious business committed to embracing innovation and solving our customers’ toughest challenges. AIS is a global leader in the engineering, manufacture and application of fire protection & insulation, marine, renewables and subsea solutions. Through continued innovation and strategic acquisitions, including testing capabilities and aquaculture technologies, AIS continues to expand its advanced materials, testing, and marine technology offering across a diverse range of sectors. Our advanced material solutions protect life, assets and infrastructure across the energy, offshore wind, industrial, automotive, chemical, defence, marine and power sectors, performing in some of the world’s most demanding environments, on land and at sea. Our values make us who we are. Four values sum up the AIS way of working. We are responsible, using our influence wisely and taking ownership of our actions. We are candid, building honest relationships through openness and trust. We are perceptive, applying our expertise to spot opportunities and make them count. And we are fearless, harnessing innovation to solve complex problems. #J-18808-Ljbffr

• Mon 07:00:00 16:00:00, • Tue 07:00:00 16:00:00, • Wed 09:00:00 18:00:00, • Thu 09:00:00 18:00:00, • Fri 13:00:00 22:00:00, • Sat 13:00:00 22:00:00 Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Competitive salary with an excellent benefits package. Team Manager shift patterns vary day to day but are planned in advance to support work–life balance. Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Competitive salary with an excellent benefits package. Team Manager shift patterns vary day to day but are planned in advance to support work–life balance. • Leading the team to deliver a great experience for customers in-store., • Recruiting, training, and developing colleagues to build a capable, high–performing team., • Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers., • Lead trade activity, using insight and expertise to grow sales and maximise profit., • Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most., • Identifying and resolving root–cause issues with sustainable, long–term solutions., • Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively., • Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day., • Proven experience leading and developing high–performing teams., • Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results., • A welcoming, customer–first approach, building strong relationships with colleagues and customers., • Resilience and sound judgement to make effective decisions that support both customers and colleagues., • Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations., • Awareness of competitor activity and the ability to identify new ideas and initiatives to improve the store for customers., • Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays), • Flexible working available from day one, • 10% off with your Colleague Clubcard, rising to 15% on pay–day weekends, with a second card to share with family, • Free wellbeing services to support your mind, body and life, • Life cover worth five times your pay and an award–winning pension with matching contributions up to 7.5%, • A range of benefits to choose from, including discounts, shares and cycle–to–work schemes, • Uniform provided, plus policies to support you through life’s key moments Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome. We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here . #J-18808-Ljbffr

Full Time - 37.5 hours per week 100% office based Ainscough Crane Hire are looking for a Customer Support Administrator to join their successful team at Head Office in Standish, Wigan. • Bi-Annual retention bonus, • 24 days annual leave plus an additional day at 2 years' service, 5 years service and 10 years service, • Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice), • Group life assurance 3 x basic salary, • Pension 4% employer 5% employees, • Online access to payslips, book and view holidays and personal info, • Access to the Ainscough Advantage (People Value) benefits platform, • Staff forums run 3 times a year - have your voice heard Ainscough Crane Hire are the UKs leading crane company. Based across 30 locations, our dedicated team of experts are passionate about delivering projects on time, to budget and, most importantly, to the highest possible standard of safety. Our industry-recognised Make the Safe Choice ethos is at our core and underpins every single thing we do, from contract lifts and crane hire to specialist projects for customers. Our reputation as a market leader is not just a result of our expansive fleet and comprehensive network of locations across the UK, but is also derived from the workplace culture that allows our team to perform their duties with passion and pride. Effective administration across three functional areas within the Business Support team; gaining efficiencies through bulk completion of standardised tasks. Liaising with depots and providing support around all Business Support processes whilst dealing with internal and external queries and ensuring procedures and guidelines are always adhered to. • Provide general admin support to the Business Support Team and wider Sales Team., • Raise Customer quotations & Rental Orders., • Use market source data to identify and add sales leads to the CRM for the sales team to qualify., • Update and maintain the company CRM in line with process., • Compile monthly market insight report for Exec review., • Assist Head of Business Support in CRM data management., • Support query investigation and resolution, • Maintain a central system to monitor crane usage and location., • Take miscellaneous calls and advise accordingly., • Manage multiple requests at once., • Minimum GCSE or equivalent in Maths & English - Desirable, • Experience of working within a team environment in an Admin role., • Excellent telephone manner, • Proficiency with Microsoft office (word, excel, power point), • Knowledge of CRM tools such as Salesforce, • Knowledge and understanding of the requirements of working within a time critical service environment., • Proactive approach and excellent attention to detail, • IT literate - comfortable using multiple systems., • Ability to influence and persuade and have flexibility., • Excellent time management skills, • Organised with the ability to simplify complex issues., • Able to communicate at all levels, both in verbal & written form., • Achieving set targets/KPI's, • Delivering great customer service, • Reducing errors and waste, • Colleague engagement #J-18808-Ljbffr

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You'll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit. Competitive salary with an excellent benefits package. Team Manager shift patterns vary day to day but are planned in advance to support work-life balance. Leading the team to deliver a great experience for customers in-store. Recruiting, training, and developing colleagues to build a capable, high-performing team. Coaching the team to be knowledgeable and passionate about products, ensuring great range, quality, and service for customers. Lead trade activity, using insight and expertise to grow sales and maximise profit. Developing your knowledge to deliver the Store Change Plan, ensuring resources and hours are used where they benefit customers most. Identifying and resolving root-cause issues with sustainable, long-term solutions. Prioritising colleague safety and ensuring the store always trades legally by coaching the team to use all security and safety tools effectively. Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day. Proven experience leading and developing high-performing teams. Clear communication skills, with the ability to share knowledge and collaborate effectively to deliver strong results. A welcoming, customer-first approach, building strong relationships with colleagues and customers. Resilience and sound judgement to make effective decisions that support both customers and colleagues. Consistent energy and drive, inspiring confidence and motivating the team to deliver beyond expectations. Awareness of competitor activity and the ability to identify new ideas and initiatives to improve the store for customers. Tesco's vision is to be every customer's favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We're committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone's Welcome. We also understand that life varies for each of us, so we're always open to conversations about flexible working. Talk to us during your application about how we can support you. We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. #J-18808-Ljbffr

Help Shape the Future of Technical Excellence at DS Smith At DS Smith, we're redefining how we support our customers through innovation, collaboration and operational excellence. We are establishing a brand-new Technical Specialist team that will play a critical role in supporting our packaging operations, enhancing customer performance and driving continuous improvement across our network. This is an exciting opportunity to be part of something new. As a Cluster Technical Specialist, you will help develop and shape a key role within the business, working across nine packaging sites while acting as the trusted technical partner for our customers. If you thrive on solving complex manufacturing challenges, building strong customer relationships and influencing positive change, we'd love to hear from you. The Cluster Technical Specialist is a highly visible customer-facing role responsible for supporting customers and manufacturing sites by providing expert technical guidance, identifying risks before they become issues and coordinating effective solutions when challenges arise. “Own the technical relationship, influence the resolution.” You will work closely with Quality, Operations, Design, Sales and Innovation teams to proactively address technical challenges while helping to build a culture of continuous improvement across the business. • Act as the first technical point of contact for customer product performance, quality and manufacturing concerns., • Conduct technical investigations and root cause analysis using structured methodologies such as 8D and RCA., • Visit customer sites to identify and mitigate technical risks before they develop into customer complaints., • Build trusted relationships with customer operations, engineering and quality teams., • Deliver technical guidance and practical training to support customer packaging line performance., • Support new product introductions and customer onboarding activities., • Maintain accurate records of customer visits, actions, technical findings and risk assessments., • Drive improvements in product consistency, quality and manufacturing performance., • Lead and support customer trials. – Support customer trials as required (operations/quality own production trials), • Identify trends, recurring issues and improvement opportunities across multiple sites., • Provide design-for-runnability feedback to Design and Manufacturing teams., • Work with external suppliers including tooling, print plate and form manufacturers to improve product performance., • Gather technical insight from customers, operations, quality, design and sales teams., • Identify emerging technical risks and share learnings across the network., • Track technical issues through to resolution while maintaining clear customer communication., • Support product simplification and standardisation initiatives., • Contribute to a proactive, preventative approach to quality and technical performance., • Partner with Innovation Specialists on customer development opportunities., • Work closely with Sales, Design, Production and Quality teams., • Share best practice across the wider technical community., • Maintain a proactive balance of approximately 60% preventative activity and 40% reactive support. About You We're looking for a well-rounded technical professional who combines strong manufacturing expertise with excellent customer and stakeholder management skills. You'll enjoy building relationships, solving technical challenges and driving continuous improvement across multiple sites. Excited by the opportunity to join a newly created team, you'll play a key role in shaping technical support within DS Smith, influencing best practice and making a real impact on customer satisfaction, product quality and operational performance, while further developing your own technical and leadership capabilities. • Significant experience within a manufacturing environment, ideally corrugated packaging., • Strong operational, technical or quality background., • Proven experience solving technical and process challenges., • Excellent stakeholder management and communication skills., • Ability to influence teams and drive action without direct authority., • Experience using structured problem-solving techniques such as 8D or Root Cause Analysis., • Strong organisational and prioritisation skills., • Full UK driving licence., • Corrugated packaging manufacturing experience., • Knowledge of corrugator and conversion processes, including printing, die‑cutting and gluing/folding operations., • Customer‑facing technical support experience., • Six Sigma, Lean or Continuous Improvement qualifications., • ISO 9001 or BRCGS Packaging Materials knowledge., • Experience working with CRM, QMS or ERP systems., • Degree qualification in Engineering, Packaging, Manufacturing, Design or a related discipline., • Competitive salary, • Discretionary bonus, • 25 days’ holiday plus bank holidays, • Pension scheme, life assurance and income protection, • Employee Assistance Programme, • Employee Discounts, • Cycle to work scheme Location: Remote with UK Travel – Supporting designated DS Smith sites and focus customers. Hours: Monday to Friday – 09:00 – 17:00 We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria #J-18808-Ljbffr

Tesco UK is seeking an experienced Store Manager to lead in-store teams and deliver a great customer experience. You will coach, recruit, and develop colleagues, plan shifts, and ensure we meet safety and compliance standards. You’ll use insight to grow sales, manage store operations, and implement the Store Change Plan, balancing resources to serve customers and communities. Excellent communication and leadership are essential. #J-18808-Ljbffr

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'. Are you passionate about turning data into meaningful insight? Do you enjoy identifying opportunities for service improvement and influencing decision making through evidence and analysis? Want to play a key role in shaping the delivery of services that support millions of customers across the UK? If so, come and join us as an Operational Management Information Developer within the Working Age Services Directorate in the Digital Transformation Group. The Working Age Data and Performance Team sits at the heart of DWP's Digital Transformation Group, providing the analysis, performance insight and resource planning that help drive continuous improvement across Working Age services. Working with Operations, Digital teams and senior stakeholders, including Directors and Ministers, you will use data and insight to understand performance, identify opportunities for improvement and support evidence based decision making. You'll contribute to the development of performance measures and process indicators, test hypotheses, evaluate outcomes and help shape data driven initiatives that improve services for our customers. This is an exciting opportunity to join a high profile team where your work will directly influence how Working Age services are delivered, helping to drive efficiency, improve customer outcomes and support strategic decision making across the department. • Produce insightful management information, analysis and visualisations using Power BI or similar tools to support operational and strategic decision making., • Develop robust analytical products using SQL or similar programming languages, ensuring outputs are accurate, reproducible and quality assured., • Combine and interrogate data from multiple sources to generate meaningful insights, identify trends and inform business improvements., • Lead analytical and performance improvement projects, delivering outcomes at pace and managing competing priorities effectively., • Identify opportunities to improve service delivery and operational performance across Universal Credit and Labour Market services., • Build effective relationships with stakeholders at all levels, including senior leaders, to influence decisions and deliver complex outcomes., • Present complex data and technical findings in a clear and engaging way for non-technical audiences., • Foster an inclusive and collaborative working environment while contributing to team objectives, efficiencies and continuous improvement. Proud member of the Disability Confident employer scheme About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions. Company: Government Recruitment Service Salary: £38,772 to £45,065 a year Hours: Full-time Location: Wigan Job type: Permanent Posting date: 8 Sept 2026 Closing date: 22 Sept 2026 #J-18808-Ljbffr

Salary: package OTE £50k Department: Sales Reports to: Sales & Experience Director Location type: Office Based, Ormskirk, Lancashire Employment type: Full-time Our client is seeking an experienced, commercially astute and highly driven Sales Manager to lead our sales operation. This role will suit an accomplished sales leader with a strong telephone sales background, exceptional coaching ability and proven experience of leading high-performing teams through periods of change and growth. As Sales Manager, you will be responsible for delivering outstanding commercial performance while creating a culture of accountability, engagement and continuous improvement. Working closely with the Sales & Experience Director and the wider senior leadership team, you will use data, insight and experience to drive conversion, maximise revenue and enhance customer experience. • Lead, inspire and develop a high-performing telephone sales team., • Take ownership of all sales performance metrics, including conversion rates, productivity, revenue and customer satisfaction scores., • Embed a culture of accountability, continuous improvement and exceptional customer service., • Challenge existing processes, policies and behaviours where they hinder performance or customer experience., • Improve individual and team performance through regular coaching, feedback and development., • Analyse sales data and identify opportunities to improve individual and team performance., • Drive change initiatives across the department, embedding new processes, technologies and ways of working., • Work closely with marketing to improve lead quality, conversion and return on investment., • Ensure all enquiries, quotations, call-backs and customer interactions are managed effectively., • Produce accurate reporting and performance analysis for senior stakeholders., • Champion company values and contribute positively to the wider business strategy. As Sales Manager, you will be commercially focused, highly resilient and passionate about developing people and delivering exceptional results. You will have the ability to influence others, challenge constructively and lead confidently through periods of change. • Significant experience within a sales management role, ideally within a contact centre or high-value sales environment, • A strong telephone sales background with a proven track record of delivering growth., • Exceptional leadership, coaching and people development skills., • Experience of leading organisational change and embedding new processes., • Excellent analytical skills and the ability to translate data into meaningful actions., • Experience of managing performance, improving productivity and increasing conversion rates., • Strong commercial awareness and a detailed understanding of sales metrics and reporting., • Experience of customer relationship management systems and telephony platforms., • The ability to build credibility quickly and influence stakeholders at all levels., • Outstanding communication, organisational and decision-making skills., • Previous experience within the travel industry would be advantageous., • Achieving sales targets, • Sales conversion improvement, • Customer satisfaction and Net Promoter Score, • Employee engagement, • Sales productivity., • Successful implementation of change initiatives Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role #J-18808-Ljbffr

Job Description: Sales Manager Salary: package OTE £50k Department: Sales Reports to: Sales & Experience Director Location type: Office Based, Ormskirk, Lancashire Employment type: Full-time Overview Our client is seeking an experienced, commercially astute and highly driven Sales Manager to lead our sales operation. This role will suit an accomplished sales leader with a strong telephone sales background, exceptional coaching ability and proven experience of leading high-performing teams through periods of change and growth. The Role As Sales Manager, you will be responsible for delivering outstanding commercial performance while creating a culture of accountability, engagement and continuous improvement. Working closely with the Sales & Experience Director and the wider senior leadership team, you will use data, insight and experience to drive conversion, maximise revenue and enhance customer experience. Key areas of responsibility • Lead, inspire and develop a high-performing telephone sales team., • Take ownership of all sales performance metrics, including conversion rates, productivity, revenue and customer satisfaction scores., • Embed a culture of accountability, continuous improvement and exceptional customer service., • Challenge existing processes, policies and behaviours where they hinder performance or customer experience., • Improve individual and team performance through regular coaching, feedback and development., • Analyse sales data and identify opportunities to improve individual and team performance., • Drive change initiatives across the department, embedding new processes, technologies and ways of working., • Work closely with marketing to improve lead quality, conversion and return on investment., • Ensure all enquiries, quotations, call-backs and customer interactions are managed effectively., • Produce accurate reporting and performance analysis for senior stakeholders., • Champion company values and contribute positively to the wider business strategy. Who our client is looking for As Sales Manager, you will be commercially focused, highly resilient and passionate about developing people and delivering exceptional results. You will have the ability to influence others, challenge constructively and lead confidently through periods of change. In addition, our client is looking for the following experience and qualities: • Significant experience within a sales management role, ideally within a contact centre or high-value sales environment, • A strong telephone sales background with a proven track record of delivering growth., • Exceptional leadership, coaching and people development skills., • Experience of leading organisational change and embedding new processes., • Excellent analytical skills and the ability to translate data into meaningful actions., • Experience of managing performance, improving productivity and increasing conversion rates., • Strong commercial awareness and a detailed understanding of sales metrics and reporting., • Experience of customer relationship management systems and telephony platforms., • The ability to build credibility quickly and influence stakeholders at all levels., • Outstanding communication, organisational and decision-making skills., • Previous experience within the travel industry would be advantageous. Success in this role will be measured by: • Achieving sales targets, • Sales conversion improvement, • Customer satisfaction and Net Promoter Score, • Employee engagement, • Sales productivity., • Successful implementation of change initiatives Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role. JBRP1_UKTJ

Reliability Engineer DS Smith - Burscough | Full-time | 40 hours per week As our Reliability Engineer, you will play a key role in improving the reliability, availability and performance of our manufacturing assets. You will manage assets throughout their lifecycle, developing effective preventative and predictive maintenance strategies while using data and engineering insight to identify and eliminate recurring failures. Working closely with Engineering and Operations, you will help maximise equipment availability, reduce downtime, improve safety and quality, and deliver sustainable improvements across the site. What you'll be responsible for: • Manage the asset care programme across the full equipment lifecycle, including preventative, predictive, corrective and breakdown maintenance, ensuring strategies are aligned to equipment criticality and business priorities., • Develop and continuously improve preventative and predictive maintenance strategies using OEM recommendations, RCM principles, FMEA/FMECA, PM Optimisation and condition-based monitoring., • Analyse maintenance and performance data to identify equipment "bad actors", prioritise opportunities and improve asset availability, reliability and downtime performance., • Lead Root Cause Analysis and structured problem-solving activity, developing and implementing sustainable solutions to eliminate recurring failures and losses., • Work closely with the Engineering Planner/Scheduler to ensure maintenance activities are effectively planned, scheduled and delivered, including the management of critical spares, service agreements and the maintenance calendar., • Support the Engineering team with CAPEX projects, engineering improvements and the implementation of maintenance best practice across the site., • Work collaboratively with Operations, Corrugator, Conversion, Planning and Despatch teams to understand priorities and ensure engineering activity supports customer and production requirements., • Develop and report meaningful engineering KPIs, using data to support decision making and focus resources on the highest-priority opportunities., • Support the Engineering Manager in delivering site objectives and continuously improving engineering standards, processes and ways of working., • Ensure all engineering activities meet DS Smith's Health, Safety, Environmental and Quality standards, contributing to a safe, efficient and high-performing manufacturing environment.What we're looking for:, • Degree qualified in an Engineering discipline or a time-served engineer with significant relevant manufacturing experience., • Proven experience in Reliability, Maintenance or Engineering, with a strong understanding of preventative and predictive maintenance., • Experience using reliability and problem-solving techniques such as FMEA/FMECA, RCA, PM Optimisation and criticality analysis., • Strong analytical skills with experience using SAP or a similar maintenance management system to analyse data and manage maintenance programmes., • Experience of condition monitoring techniques such as thermography, vibration monitoring or similar would be advantageous., • A proactive and collaborative approach, with the ability to influence and work effectively across Engineering, Operations and wider site teams., • A passion for reliability, continuous improvement and maintenance best practice, with the drive to deliver measurable improvements in safety, quality, cost and performance.#DSENG #LI-SP JBRP1_UKTJ

Ainscough Crane Hire are seeking a Customer Support Administrator to join our Head Office team in Standish, Wigan. This full-time, office-based role supports the wider Business Support and Sales teams with admin tasks, CRM updates and customer enquiries. You will handle quotations and orders, maintain CRM data, produce market insight reports, and ensure timely, accurate service. The role rewards accuracy, proactivity and a strong customer-focused mindset within a busy, safety-conscious operation. #J-18808-Ljbffr