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* * SALARY: From £68,216 to £85,000 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE Permanent, Full time 35 hours CLOSING DATE: 25/02/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Delivery Planning Lead to support enterprise wide change through b uilding confidence in product and project delivery, helping our business to understand and trust various delivery frameworks and new ways of working. In this influencing role you'll use your leadership skills to o vercome cultural and behavioural resistance, supporting teams and leaders to adopt an agile mindset and embrace new practices through coaching and continuous improvement. What you’ll bring: You’ll be experienced in applying Lean Portfolio Management principles, Product and Project delivery and applying agile principles at scale. This includes road mapping, prioritisation and budgeting to support effective programme delivery and quarterly planning rounds. You’ll have a passion for continuous improvement and agile change delivery and, you have been leading and working across multiple teams in large projects and transformations. Essential experience & skills: • You'll have relevant agile certifications, such as Release Train Engineer, Scrum Master, or Agile Programme/Delivery Management., • Demonstrable hands‑on servant leadership experience, enabling teams and influencing without reliance on command ‑ and ‑ control approaches., • A deep knowledge of lean‑agile frameworks and practical experience coaching teams and leaders in their application., • You embody agile values and principles, modelling behaviours that promote collaboration, transparency and continuous improvement., • Builds strong relationships across diverse stakeholder groups, demonstrating integrity, trust and effective collaboration., • Practises servant leadership, enabling teams and influencing without reliance on command ‑ and ‑ control approaches., • Strong negotiation and influencing skills, able to shape decisions and gain buy ‑ in across the organisation., • Excellent communication skills, with the ability to present complex information clearly and accessibly to all audiences., • Strategic thinker with strong execution capability, able to translate strategy into practical, delivery ‑ focused solutions., • Solid understanding of agile funding models and value ‑ based delivery, including how work flows across cross ‑ functional teams rather than traditional project structures. What you’ll be doing: • You'll promote a coaching culture across the enterprise, developing delivery teams in lean ‑ agile practices, coaching leaders, Product Owners and Scrum Teams to drive and enable sustained cultural and behavioural change., • Manage the quarterly planning cycle, aligning Business and IT/Customer & Product Transformation (C&PT), and execution of programme ‑ level ceremonies that support predictable delivery of outcomes; including Scrum of Scrums., • Supporting our Ways of Working function to evolve and embed enterprise ‑ wide ways of working that improve consistency, flow and delivery performance., • You'll model and promote agile servant leadership, fostering collaboration across change programmes and applying systems thinking and lean ‑ agile values in programme ‑ level planning, estimation and decision ‑ making., • Lead programme execution and reporting, progress tracking, driving continuous improvement, ensuring visibility of delivery status., • Identify and escalate critical delivery bottlenecks, providing insight to support effective resource planning and prioritisation., • Partner with senior stakeholders, ensuring new software and business initiatives align with Enterprise Strategy and are integrated effectively into delivery plans., • You'll manage programme ‑ level risks, issues, dependencies and impediments for timely resolution and transparency across teams and stakeholders., • Optimise flow of value through programme and release planning, supporting teams to achieve agreed outcomes. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. DELETE AS REQUIRED

About The RoleTeam Insights LabWorking Pattern - Hybrid 2days per week in any of the Vitality offices.

Shape customer insight with data-driven decisions. Were looking for a Senior Insight Analyst to join a forward-thinking Insight team. This is your chance to own projects, create actionable insights, and influence key decisions.

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager to lead customer insight and analytics. This role involves translating data into actionable insights to support growth, managing CRM analytics, and championing AI adoption across departments.

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire.

A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data‑led insights, storytelling, and experimentation. Using SQL and dashboarding tools such as Tabl

A recruitment agency is seeking a highly organised Customer Sales Co-ordinator in Bury St Edmunds.

Integrate new customer data sources into merchandising reporting, including Customer Data Master, Customer Data Platform, and Voice of the Customer systems. Deliver customer insights to suppliers, strengthening the value of our Supplier Partner Programs. In this role, you will lead data analysis and

Have a strong understanding of our NPS brand awareness and customer satisfactions scores to help inform customer performance using both leading and lagging KPIs. We are looking for an Analyst with a commercial and insight driven this role driving LTV will be your bread and butter from understanding

Responsibilities include influencing customer strategies, managing stakeholder relationships, and overseeing insightful projects. A leading consumer intelligence company seeks an experienced professional in Oxford to drive strategic insights and lead teams.

A leading insurance company in London is seeking a Digital Insight Analyst to create analytics and data science solutions aimed at enhancing customer understanding and driving informed business decisions. The ideal candidate will work closely with stakeholders to deliver actionable insights, reliabl

You'll manage a case pipeline and deliver accurate underwriting decisions while providing exceptional customer service. This role offers the opportunity to contribute positively in a customer-centric environment.

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

Head of Retail & Customer Insights. We are entering a new era in retail! AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As Head of Retail & Customer Insights, you will be at the.

Team leadership and development: Inspire, lead and develop team to deliver fantastic customer service, elevate insights and drive innovative approaches to customer briefs to challenge customer’s thinking and deliver actionable insight. Thought Leadership, insight generation and story-telling: Infl

This pivotal role focuses on analyzing complex datasets and providing actionable insights to enhance customer performance. A leading utility company in the United Kingdom is seeking a Senior Insight Analyst to drive data-informed decisions. The position is based in Derby but offers the flexibility o

Ideal for a Senior Customer Insight Manager / Commercial Insight Lead looking for real ownership, senior visibility, and the chance to embed data-driven and AI-enabled insight into a fast-moving beauty business. We are recruiting a Senior Commercial and Customer Insight Manager for a high-growth, di

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

Proven experience in a customer insight or analytical role, ideally within the. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Deliver actionable insights to marketing, CRM, and product tea

The Senior Customer Operations Specialist resides within the Customer Operations area of the EMEA Services function. Act as the senior escalation point for the Customer Operations Service Desk, Customer Operations Specialists, and clients. Insight started in a garage in 1988 and it is through harnes

This role focuses on transforming customer insights into actionable strategies that shape business decisions. A leader in financial data and insights seeks a skilled UX Researcher to join their innovative team in London. You will analyze customer data, collaborate across teams, and conduct market re

Strategic analysis, translating complex campaigns and customer data into clear, actionable insights. Proven ability to develop compelling, data-driven stories with insight-led strategic recommendations. We’re looking for a senior Insight Director with a strong analytical background and a strategic

This role involves owning customer insights, leading CRM analytics, and supporting commercial decisions through data-driven insights. A high-growth beauty brand in London is seeking a Senior Commercial and Customer Insight Manager.

The ideal candidate will have a strong background in customer analytics, a customer-focused mindset, and the ability to build relationships across teams. A financial services organization in England is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance within a regulated

Working in our Children’s Homes means being a part of a young person’s day to day life.This means being there for the highest highs and lowest lows.Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewardin

Renfrewshire Council is looking to recruit an enthusiastic and skilled Early Learning.You will be part of a team assisting nursery officers in the delivery of early learning and childcare including supporting lunchtimes, working with individual/groups of children and the organisation of playrooms.It

Social Support Worker REF: HSCP/ 80348.Salary: Grade 5 £32,294 - £34,185 .I

As a Support Worker with CrossReach, you will provide consistent, person centred support to people within a residential or day care setting.Working as part of a dedicated team, you will help individuals feel safe, supported and empowered as they work towards stability, independence and positive life

Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open up new opportunities for the customer. Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them i

Insight & Evaluation: Provide data-driven insights, impact analysis, and continuous product performance evaluation to drive improvements. Inclusive Culture: Be part of a friendly, values-led team that genuinely cares about doing the right thing for colleagues and customers. Our commitment to diversi

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE. Why not use your skills to make a difference and join our Broadband Technical Team in Warrington? You’ll be

Hours: Waking nights (4 on / 4 off).Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people to get their childhood back and create pathways to b

Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.

Iron Mountain Data Centers is seeking a proactive and effective.In this role, you are not just gathering requirements—you are the ".You will work closely with our Platform Architect to lead the strategic evolution of our functional designs.This role is 100% remote for candidates based in the UK, H

Business Analyst- Product Quality Analyst.Our client are looking for an experienced Business Analyst with strong Quality Assurance capability to take ownership of product quality from start to finish.You’ll be responsible for translating complex requirements into well-defined documentation, aligni

Active SC OR SC Eligible Candidates May Apply.Some travel to Manchester (4-5 times a month).We are seeking a highly skilled and experienced Senior Business Analyst to join our.The ideal candidate will have domain expertise in banking and finance, along with a strong.UI, data flows, cloud architectur

Job Role : Sr Business Analyst - P&C Insurance.London , UK - Hybrid 3 days onsite /week.ValueMomentum is a leading solutions provider for the global property & casualty insurance industry, supported by deep domain and technology capabilities.We offer a comprehensive suite of advisory, development, i

London | 4 days office / 1 day WFH | £45,000 + 20% bonus & benefits.We’re hiring an IT Business Reporting Analyst to join a growing retail organisation at a key transformation point.This is an urgent replacement hire and the role offers the chance to take ownership of the reporting and data platf

SEN Support Worker (Sessional - Children & Young People) Chester - CH2 School-based settings Short, scheduled sessions (term-time) Brook Street Social Care are recruiting SEN support workers to assist our client's organisation committed to empowering individuals and improving emotional, ment

Experienced in a fast-paced customer service or call centre environment. Customer Service & Sales Advisors - Fixed Term Contract. We're recruiting for a client in Birchwood who is looking for Customer Service & Sales Advisors to join their team on a fixed-term contract.

The Recruitment Group is hiring! We’re on the lookout for Warehouse Operatives to join our client’s growing team in Witney.This is a fantastic opportunity to join a supportive and dynamic company with long-term prospects.Temporary to permanent roles are available for the right candidate

OXB is a quality and innovation-led viral vector CDMO that enables its clients to deliver life-changing therapies to patients around the world.One of the original pioneers in cell and gene therapy, OXB has more than 30 years of experience in viral vectors, the driving force behind the majority of ge

Gain insight into Thames Water’s end-to-end supply chain, including warehouse systems, suppliers, and transport operations.

Job Title: Warehouse Operative.Contract: Temporary ongoing with permanent opportunities available.Gloucester are recruiting for 12 Warehouse Operatives for their pallets repairing operations.We are looking for candidates who are comfortable using tools such as hammers or nail guns; however, please b