Customer insight jobs in KeighleyCreate job alerts

We keep the railway moving 24/7, expected shifts would be days, nights, weekend working Modern trains rely on more than engineering alone. Behind every smooth journey is a network of onboard systems constantly communicating, monitoring and responding in real time. As part of the engineering team at Northern, youd be the person making sense of it all. This role puts you at the centre of fault finding, system performance and continuous improvement combining hands-on technical work with data-led insight. When something isnt working as it should, youll be the one who gets to the root of the problem and helps put it right, keeping services running and passengers moving. Be Part of Something New Shipley TrainCare Centre is a brand-new facility, giving you the opportunity to help build the standards, culture and ways of working from the very start. In this role, youll support the day to day running of the facility while helping to create a professional, safe and high performing team environment. This means: Supporting the delivery of clear standards and expectations from day one Leading by example to build the right behaviours and ways of working Embedding safety, quality and continuous improvement into everything we do Promoting a positive, people focused culture where everyone feels supported to do their best. Our ambition is clear: for Shipley to become a benchmark TrainCare Centre, recognised for engineering excellence, operational safety and a culture where people feel valued, supported and able to build long term careers. Your Future, Built Here At Northern, were committed to developing our workforce, and that commitment is amplified at Shipley. As we grow this new facility, were also growing the skills, capabilities and progression pathways of the people who join us. Whether your ambition is technical, leadership or specialist expertise, Shipley offers the chance to build a long, rewarding future in a modern, forward thinking engineering environment. What youll be doing Youll work across a mix of practical fault resolution, system analysis and collaboration helping to keep the fleet performing at its best: Diagnose, maintain and repair onboard systems across the fleet, covering both mechanical, electrical, and software elements Respond to faults at the TrainCare Centre or in service, helping return trains to operation with minimal disruption Work independently while following clear governance and safety standards Analyse system data to spot trends and recurring issues Develop and implement solutions to improve reliability and reduce repeat faults Support contingency planning to keep services moving when challenges arise Capturing and sharing technical knowledge, including repairs, modifications and lessons learned Support and mentor colleagues, helping build technical capability across teams Act as a technical point of contact for engineers, operators and managers Collaborating with operational teams, maintenance colleagues and external partners Provide technical insights and recommendations to support decision-making and future planning Driving continuous improvement, supporting the development of processes and system performance Ensure all work is carried out safely, accurately recorded and signed off Consistently promoting safe working practices and high standards across all activities Contributing to facility meetings, providing technical insight, updates and recommendations to support decision making and performance improvement About you Youre someone who enjoys solving problems that dont have obvious answers. You can connect the dots between systems, data and real-world performance and youre comfortable taking ownership when it matters. Technical know-how, curiosity and collaboration thats what youll bring: A recognised apprenticeship or NVQ Level 3 in anengineering discipline Experience working with IT (Information Technology) and OT (Operational Technology) systems in a service or support environment Strong analytical skills, with confidence using databases, operating systems and diagnostic tools Experience in, or alongside, a rail environment with an understanding of railway operations Youll also be someone who: Enjoys getting to the root of complex issues and finding practical fixes Communicates clearly with a wide range of people Takes ownership of your work while supporting and developing others Works collaboratively and contributes to wider facility performance, not just individual tasks Whats in it for you? At Northern, we dont just value our people - we go the extra mile to support them. Heres a taste of what you can look forward to: Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe. Generous Pension Scheme: We top up your contributions by 1.5 times. Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave. Cycle to Work Scheme: Save up to 42% on a bike and spread the cost. Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered. Employee Assistance Programme: 24/7 support for family, lifestyle, and more. Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in. Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day. Why Northern? Were more than just a train operator. Were the heartbeat of the North connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, were on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. Weve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, well always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob theres a place for you here in the railway. TPBN1_UKTJ

Systems Technician – Engineering Engineering – Shipley TrainCare Centre Salary: £55,415 per annum We keep the railway moving 24/7, expected shifts would be days, nights, weekend working Modern trains rely on more than engineering alone. Behind every smooth journey is a network of onboard systems constantly communicating, monitoring and responding in real time. As part of the engineering team at Northern, you’d be the person making sense of it all. This role puts you at the centre of fault finding, system performance and continuous improvement – combining hands-on technical work with data-led insight. When something isn’t working as it should, you’ll be the one who gets to the root of the problem and helps put it right, keeping services running and passengers moving. Be Part of Something New Shipley TrainCare Centre is a brand-new facility, giving you the opportunity to help build the standards, culture and ways of working from the very start. In this role, you’ll support the day to day running of the facility while helping to create a professional, safe and high performing team environment. This means: • Supporting the delivery of clear standards and expectations from day one, • Leading by example to build the right behaviours and ways of working, • Embedding safety, quality and continuous improvement into everything we do, • Promoting a positive, people focused culture where everyone feels supported to do their best. Our ambition is clear: for Shipley to become a benchmark TrainCare Centre, recognised for engineering excellence, operational safety and a culture where people feel valued, supported and able to build long term careers. Your Future, Built Here At Northern, we’re committed to developing our workforce, and that commitment is amplified at Shipley. As we grow this new facility, we’re also growing the skills, capabilities and progression pathways of the people who join us. Whether your ambition is technical, leadership or specialist expertise, Shipley offers the chance to build a long, rewarding future in a modern, forward thinking engineering environment. What you’ll be doing You’ll work across a mix of practical fault resolution, system analysis and collaboration – helping to keep the fleet performing at its best: • Diagnose, maintain and repair onboard systems across the fleet, covering both mechanical, electrical, and software elements, • Respond to faults at the TrainCare Centre or in service, helping return trains to operation with minimal disruption, • Work independently while following clear governance and safety standards, • Analyse system data to spot trends and recurring issues, • Develop and implement solutions to improve reliability and reduce repeat faults, • Support contingency planning to keep services moving when challenges arise, • Capturing and sharing technical knowledge, including repairs, modifications and lessons learned, • Support and mentor colleagues, helping build technical capability across teams, • Act as a technical point of contact for engineers, operators and managers, • Collaborating with operational teams, maintenance colleagues and external partners, • Provide technical insights and recommendations to support decision-making and future planning, • Driving continuous improvement, supporting the development of processes and system performance, • Ensure all work is carried out safely, accurately recorded and signed off, • Consistently promoting safe working practices and high standards across all activities, • Contributing to facility meetings, providing technical insight, updates and recommendations to support decision making and performance improvement About you You’re someone who enjoys solving problems that don’t have obvious answers. You can connect the dots between systems, data and real-world performance – and you’re comfortable taking ownership when it matters. Technical know-how, curiosity and collaboration – that’s what you’ll bring: • A recognised apprenticeship or NVQ Level 3 in an engineering discipline, • Experience working with IT (Information Technology) and OT (Operational Technology) systems in a service or support environment, • Strong analytical skills, with confidence using databases, operating systems and diagnostic tools, • Experience in, or alongside, a rail environment with an understanding of railway operations You’ll also be someone who: • Enjoys getting to the root of complex issues and finding practical fixes, • Communicates clearly with a wide range of people, • Takes ownership of your work while supporting and developing others, • Works collaboratively and contributes to wider facility performance, not just individual tasks What’s in it for you? At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to: • Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe., • Generous Pension Scheme: We top up your contributions by 1.5 times., • Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave., • Cycle to Work Scheme: Save up to 42% on a bike and spread the cost., • Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered., • Employee Assistance Programme: 24/7 support for family, lifestyle, and more., • Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in., • Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day. Why Northern? We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment. Back in 1825, the first passenger train set off in the North of England, beginning a journey that would transform travel across the world. We’ve recently celebrated 200 years of the modern railway and, as we reflect on that legacy, our focus is now on the future as Great British Rail takes shape. Join us at this pivotal moment in rail history and play your part in our journey. A place for everyone The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We’re also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment. No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway

A leading business advisory group in Greater London is seeking an experienced Product Manager to enhance their customer portal experience.

This role focuses on transforming customer insights into actionable strategies that shape business decisions. A leader in financial data and insights seeks a skilled UX Researcher to join their innovative team in London. You will analyze customer data, collaborate across teams, and conduct market re

Act as the senior escalation point for the Customer Operations Service Desk, Customer Operations Specialists, and clients. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is to

This role requires collaboration across teams to maintain high standards in customer service and assessment quality. Ideal candidates will have experience in customer-facing roles or education.

You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Proven experience in a customer insight or analytical role, ideally within the. This position is ideal for someone with strong analytical skil

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire.

The ideal candidate will have a strong background in customer analytics, a customer-focused mindset, and the ability to build relationships across teams. A financial services organization in England is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance within a regulated

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

A leading water company is seeking an Engagement Programme Lead to transform data into actionable insights.

A leading software development firm is looking for a Software/Data Engineer to join their Customer Insights Platform team.

A new or substantially improved portal entry experience with clear information architecture, relevant KPIs, and “next best action” guidance that customers actually use. Our customer platform is the digital front door to all of it: the place where SME owners check their numbers, HR managers regis

Produce insightful and engaging thought leadership content. Send a two-page CV and a one-page cover letter to careers@outsmartinsight. Outsmart Insight is a technology intelligence company at the intersection of where deep tech meets the future.

Manage product ownership practices and processes, ensuring products developed meet the customer requirements. Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements.

They are seeking an experienced Business Analyst to support the design, implementation, and rollout of voice‑enabled customer journeys. Leading requirements gathering and discovery sessions with contact centre operations, customer experience, and technology stakeholders to define and document busi

CAMHS Professionals is recruiting experienced Children's Residential Support Workers to join a bank of professionals supporting children's care homes across Surrey, on behalf of a local authority client.This is a flexible, ad hoc role where we work around your availability.Each week we'll reach out,

Residential Support Worker (Complex Care / Supported Living).Registered Manager / Team Leader.To provide high-quality, person-centred support to individuals with learning disabilities, complex needs, mental health conditions, and behaviours that challenge.The role focuses on promoting independence,

Gather and document business requirements for Laboratory Information Management System (LIMS) enhancements, ensuring alignment with laboratory workflows and regulatory standards.Collaborate with stakeholders (lab scientists, QA, IT) to analyse current processes and identify opportunities for system

Newcastle / Leeds / Birmingham (Hybrid).I’m currently working with a client delivering complex, modern digital services looking for a Technical BA embedded within engineering teams, not operating on the perimeter.This is hands-on, delivery-focused analysis across real software builds.Analyse compl

Data Scientist/Machine Learning Engineer.Master's in Science (IT/Computer Science/Engineer).Information Tech Consultants Ltd (ITC) is an IT management and consulting firm based in Central London.Information Tech Consultants Ltd (ITC) is an IT management and consulting firm based in Central London.We

Support customers to build connections within the local community, helping them access new networks and opportunities through volunteering, training, and employment. Champion and advocate for customers by developing strong, respectful relationships that recognise and value their lived experience and

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Build positive and proactive relationships with customers and wider stakeholders, helping the service flourish and consistently deliver high‑quality support. Work collaboratively with customers to help them understand and manage risk, including supporting them to take positive, informed risks that

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

An OFSTED 'Good' rated primary school in Batley require a Behaviour and Social Inclusion Worker to start as soon as possible This is a rare opportunity to work with children who may have strugglewith SEMH and the role will be centred around the well-being and development of primary-aged children.The

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation.Right now, we are looking for a .Sounds great, what will I be doing?.We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidanc

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you passionate about customer service and looking for a fresh and exciting new career to start off the New Year?. We are a non-for-profit organisation, so this enables us to make sure we give the most to our very important customers and our amazing employee’s. WPA is an environmentally friendl

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career pro

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.