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We are currently looking for a multi-skilled people manager to be our Store Manager in DIDCOT on a full-time, permanent basis. With a strong focus on performance and KPIs, you will be a team player who leads by example and is able to motivate your team and prioritise workloads. You will receive a competitive salary of ££31,700 per annum as well as an additional quarterly Concession Premium payment, plus a whole host of fantastic benefits listed below. Now with over 165 stores and our partnerships selling toys in concession spaces across the UK and the Republic of Ireland, there has never been a more exciting time to become part of the team! Your role will be to oversee and manage the operation of both your base store and a designated remote concession space nearby. With responsibility for managing teams working shifts in separate locations, you must be able to lead them independently to achieve sales targets and deliver great service, whilst being able to prioritise, organise and delegate operational tasks and trading activity accordingly. This role requires a special kind of manager, where a hands-on, sleeves-rolled-up approach is essential. This will allow you to deliver consistently high operational standards and outstanding customer service in multiple, high-volume, and demanding seasonal trading environments. With multi-site responsibility, you will...

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

We're Hiring: New Business Consultant Location: Remote Department: Sales Hours: Monday - Friday 09:00-17:30 Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a key role in supporting broker with any enquiries about policy and criteria • To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties., • Adhere to the service standards as set out in the Policy & Procedures Manual, • Handle all communication from stakeholders in accordance with Policy & Procedures Manual, • Act fairly and reasonably in all dealings with intermediaries, solicitors and valuer's, • Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate, • Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective, • Providing pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions, • Manage the receipt of mortgage application and administration fees, • Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times., • Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product, • Action all correspondence in accordance with the Policy & Procedures Manual, • Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary, • To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies, • To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey., • Regulatory Knowledge as applicable to role, • Solid awareness of the mortgage market and Kensington's product range, • Adhere to the policy & procedures keeping up to date with any amendments, • Be aware and accountable for the mitigation of risk in the day-to-day performance of your role., • Complaints are to be handled in accordance with the procedures, • Ability to competently use all the systems relevant to the role, • Ensure key business targets and performance indicators are achieved, • Demonstrates knowledge of main competitors and their service levels/key products and criteria., • Product Knowledge - Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products, • Criteria Knowledge - Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries, • Experience of handling large volumes of incoming calls in a sales/operational, • Experience in a processing of administration environment, • Financial Services experience Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.

We're Hiring: Servicing Team Manager -Payments management 9 months Secondment Location: Remote UK residents only Start date: June 2026 Working Hours: Monday to Friday, 09:00 17:30 Salary: Competitive Benefits: 25 days holiday plus a fantastic range of benefits About the Role The Payments Management Team plays a vital role in ensuring that all incoming customer payments whether through cheques, bank transfers, DWP payments or third-party invoices are accurately allocated to mortgage accounts. The team also handles payment queries, account redemptions, account closures, and unresolved transaction investigations. As a team manager , you'll be central to driving accuracy and great customer outcomes, while supporting internal and external requests across a wide variety of topics. What You'll Be Doing • Effectively manage and lead the team to ensure that all work is delivered in line with service level agreements., • Develop and implement plans to ensure that a high quality and consistent standard of service is achieved against key performance indicators and in line with business objectives., • Actively manage individual and team performance to include, absence management, regular one to one meeting, performance reviews, disciplinary management and providing regular feedback to team members., • Train, coach and develop team members as required to maximise competence, potential and performance whilst supporting succession planning., • Ensure the team are aware of all relevant business-related communications covering corporate and local updates., • Actively promote a culture that delivers high performance, motivation and engagement through effective leadership., • Client relationship management including participation in operational review meetings., • Identify and resolve risk incidents and manage relevant risk controls in line with company policy, • Review departmental policies and process in order to identify, manage and mitigate risk and implement improvements and efficiencies., • Role model all company values., • Experience and knowledge of working in the Financial Services industry or a regulatory environment (desirable)., • Experience of managing in a front or back-office operation., • Experience of working in a target driven environment centred on customer delivery., • A good understanding of Microsoft office applications., • Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service., • Strong underwriting background with a good understanding of residential and Buy to Let processes, • Excellent people management, coaching and development skills, • Confident decision maker with the ability to assess risk and maintain quality, • Experience handling customer or broker escalations and complaints, • Strong analytical skills and ability to interpret MI, • Knowledge of regulatory and financial crime requirements, • CeMAP/CeRCC preferable, or willingness to study, • Effective time management., • Able to implement tactical plans to deliver strategic objectives in a timely manner., • Effective communication (both oral and written) and influencing skills., • Ability to remain resilient in a challenging environment., • Balancing customer requirements with operational objectives. At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset.

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Have you had to work with the general public to handle a complaint or find a resolution? Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months. Salary is £27,000 to £30,000 depending upon experience with a bonus of up to £320 per month. You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes. With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network. Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits, and opportunities Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

We are looking for an Accounts Receivable Team Lead to support and empower our Billing team in delivering an exceptional customer experience. In this role, you will oversee the day-to-day management of billing operations while ensuring customer queries are handled efficiently throughout the entire customer lifecycle. You will play a critical role in maintaining high service standards, resolving complex billing issues, and developing team members through coaching and support. Key Accountability & Responsibilities Respond to inbound Salesforce cases from customers and liaise directly with other departments to resolve any issues and customer queries Liaise with other company stakeholder holders Day to day management of the billing team members. Manage daily workload across the team members. Ensuring that processes are adhered to and that systems and tools are used effectively. First line escalation for customer dissatisfaction and ownership of customer complaints at all levels. Oversee induction of new team members, including onboarding and training. Monitor and where appropriate address quality issues within the team through coaching and training with support from the Accounts Receivable & Credit Control manager. Empower the team to deliver a consistent premium service, managing all types of Billing queries and effectively coordinate resolution actions across all required Gigaclear teams. Knowledge & Skills Previous experience working in a senior or team leader role, ideally within a billing or finance. Intermediate proficiency in Microsoft Excel with the ability to analyse and manage data effectively. Strong analytical, numerical, and detail-oriented mindset. Excellent time management, communication, and telephone skills, with the ability to effectively prioritise and delegate tasks. Demonstrated experience delivering outstanding customer service, with the ability to coach and mentor team members to achieve high performance. Proactive and self-motivated, with the ability to use initiative and maintain a positive, can-do attitude. Strong communication and organisational skills, with the ability to manage multiple priorities. Confident in coaching and mentoring individuals on a one-to-one basis, supporting performance improvement and recognising success. Calm, professional, and articulate, particularly when managing challenging situations or escalations. A structured and disciplined approach to problem-solving, with a focus on delivering effective resolutions. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together

As a key member of the Service Operations function, you will be part of the roll-out of service management in Gigaclear as part of a team responsible for managing the end-to-end lifecycle and performance of Gigaclear’s retail and wholesale services. You will be responsible for the identification and ownership of potential and actual issues with the delivery and performance of retail and wholesale services, taking action and leading resolution across internal Gigaclear teams. You will also provide timely and effective communications and management of internal customers and stakeholders, and 3rd party wholesale support teams. You will also identify and implement improvements across the service lifecycle to deliver continuous improvement and service excellence to our customers. Key Accountability & Responsibilities Proactively identify and manage issues threatening or impacting service performance in assurance and delivery, and take ownership and action to resolve through to closure. Manage reactive reports of issues that threaten or impact service performance in assurance and delivery, providing regular updates to internal teams and stakeholders on progress. Take ownership of identified issues, understanding their full history and impact, and lead the timely resolution of issues to improve SLA performance and customer satisfaction. Provide timely, factual, and useful updates to Gigaclear customer-facing teams, senior leaders, and 3rd party wholesale support teams, displaying accountability and a passion for service excellence. Create and review reports and management information to provide accurate and factual data about service performance. Carry out analysis to identify trends, root cause and improvement actions and plans to drive continuous improvement within Service Operations and the wider Gigaclear teams. Track and manage activities, actions, and plans to deliver and realise the benefits to the business of identified improvements. Coordinate the development and implementation of processes, workflows and efficiencies. Document policy, processes, and work instructions as well as other relevant information to support day-to-day work, as well as training and development for Gigaclear teams. Assist the Service Managers with any issues and provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge of telecoms broadband and VOIP products and relevant operating processes and tools. Excellent customer management and communications skills, demonstrating a passion for service management excellence. Continuous improvement and growth mindset, showing clear evidence of improvements identified, implemented and introduced in teams and personal development. Solid analytical skills, able to interpret data, place it within a wider business or process context, and derive meaningful insights from it. Excellent written and verbal communication. Able to present data and summarise technical information for a non-technical audience. A problem solver, able to find effective solutions problems, and able to adapt and modify solutions based on changing requirements. Able to prioritise and multi-task effectively, handling competing demands on time and staying focussed under pressure. An experienced collaborator, able to work with technical experts and non-technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution Income protection & life assurance 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days! Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to online training and development content via our Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events Our approach is to work guided by our mission, vision and values. Our Mission - Empowering communities with brilliant broadband Our Vision - Connected Communities Our Values - Own it, Find the Right Way, Work Together, Win Together