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Job Introduction As Brand Specialist You Will • Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise, • Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training, • Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards, • Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss, • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you, • Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service A Bit About You • All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more, • A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team, • Well informed. You will make it your business to know what our competitors are up to, • Known to be a sales and service expert, • Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback, • Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support, • A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same, • An example of our values, a trusted and respected colleague This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges

Business Communications Specialist Up to £45,000 plus great benefits (Work Level 6A) Location: Manchester/Scunthorpe (hybrid working - typically two to three days per week spent across our Manchester and Scunthorpe offices, with at least one day each week based in Scunthorpe) Co-op Wholesale is growing, and we're looking for people who want to help shape what comes next. As a Business Communications Specialist in our brand-new Customer Experience team, you'll lead operational communications - covering supply chain updates, compliance, and service improvements - for our B2B partners. You'll use channels like Mailchimp, WhatsApp, and printed materials to deliver clear, impactful messages that really cut through the noise. Why this role matters We're building something big at Co-op Wholesale. With a refreshed structure and exciting plans ahead, we're creating new opportunities to strengthen our proposition for our independent retailers, key accounts, and a growing corporate client base. To do that, we need to make sure they receive the right messages at the right time, helping our business run smoothly and our partners stay confident in us. This is where you come in. This is your chance to help bring new ideas to life and make a real impact across Co-op Wholesale. Be part of it. What you'll do • Own the end-to-end planning and delivery of operational communications across trading, supply chain, compliance, and service changes, • Translate updates from internal teams into partner-friendly messaging, prioritising urgent communications, • Tailor messages for segmented audience across different fascia and partner types, • Align operational messaging with strategic campaigns and leadership narratives, • Maintain a communications framework and calendar to manage message flow and avoid overload, • Use internal and external channels (e.g., Mailchimp, WhatsApp, briefing packs, calls, and printed materials), • Monitor performance metrics and continuously improve communication effectiveness, • Line manage and mentor our talented Operational Communications Co-ordinator, • Stay up to date with legislation changes and what they mean for internal teams What you'll bring • Experience working across communications and operations within a B2B environment, • Experience using CMS/CRM systems to manage data, • Strong copywriting and editing skills, • An understanding of audience segmentation and messaging targeting, • Good collaboration skills, especially when working with senior leaders and cross-functional teams Why Co-op? At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive: • An annual bonus (based on personal and business performance), • 28 days holiday (rising to 32 with service) plus bank holidays, • A pension with up to 10% employer contributions, • 30% discount on Co-op products and 10% off other brands, • Stream - early access to a percentage of your pay as you earn it, • Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice, • 24/7 colleague support service, • Training and support for your development and career progression, • Cycle-to-work scheme A place you'll belong We're building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive. If you have a disability, we'll make reasonable adjustments to support you through the recruitment process. We're also proud to be part of the Disability Confident scheme - if you're disabled and you meet the minimum criteria for this job, we'll guarantee you an interview. Learn more about our recruitment process at Explore our commitments to diversity, inclusion and wellbeing at As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

Job Introduction Main Responsibilities Handelsbanken UK’s Financial Crime Prevention Function provides first-line defence against financial crime, including Fraud, Anti-Money Laundering, Counter Terrorist Financing, Sanctions, Tax Evasion, and Anti-Bribery & Corruption. The Fraud & Anti-Bribery & Corruption team is responsible for fraud investigation, funds recovery, customer protection, process improvement, and liaison with external agencies. The Financial Crime Fraud Investigations Team Leader (Cards) reports to the Financial Crime Operations Manager and works closely with the Card Fraud SME to maintain effective oversight, controls, and management of card fraud activity. The role is a direct first line team leader with day-to-day responsibility for managing, the card fraud response and investigations team. The purpose of the team responds to reported incidents of card fraud, ensure that all funds are recovered where possible and that all reports of card fraud are appropriately investigated. The role also deputises for the Operations Manager, provides guidance and mentorship to other members of the team, performs QC a function and allocates BAU activity across the team. Specific responsibilities of the Financial Crime Fraud Team Leader (Cards): Team Leadership and management • Line management responsibilities for card fraud team members, • Build and maintain a high-performing team culture through regular communication, coaching, mentoring, feedback and team-building activities., • Review and approval of card fraud investigation decision from the team Stakeholder engagement • Act as a key point of contact for external financial institutions investigating or reporting suspicious or fraudulent card transactions., • Work collaboratively with internal stakeholders across branches, Head Office Functions, and specialist teams, providing guidance and insight to support the wider fraud response., • Assist in the coordination of meetings and discussions with management, ensuring actions are understood and progressed., • Data, Reporting & Record Keeping, • Collate and analyse data from multiple systems to create meaningful management information (MI) that supports effective decision-making., • Maintain clear and organised records, ensuring historic data, key decisions and investigation outcomes are traceable and easily accessible. Fraud controls, processes & continuous improvement • Assess the effectiveness of existing card fraud rules and controls, implementing enhancements to improve performance against emerging fraud threats., • Support the build, design, and ongoing development of the UK card fraud function, including the establishment and refinement of procedures, processes, and record-keeping practices., • Coordinate incident reviews with management and stakeholders to address control gaps and ensure corrective actions are implemented., • Contribute to first-line fraud and financial crime policies and procedures, ensuring they remain accurate, effective, and aligned with regulatory expectations., • Provide support to business-as-usual workstreams and assist with ad-hoc assessments or projects as required., • Actively promote and ensure adherence to the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring timely and appropriate escalation of concerns to relevant senior stakeholders. Investigation and case management • Lead the investigation of all referred card fraud cases, ensuring they are thoroughly evidenced, clearly documented, and completed to a high standard, even when working to tight deadlines or under pressure., • Manage highly sensitive or complex cases that require significant discretion and sound judgement., • Allocation of case load to team, oversight of workload, • Analyse facts quickly and logically to determine an effective response and ensure timely escalation of high-value or high-risk incidents. Ideal Candidate Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying… • Experience of working in a 1st line Financial Crime function within a financial services environment, • Excellent understanding and experience of card fraud typologies, trends and enablers, • Experience of managing/mentoring and developing members of a team, • Excellent understanding and experience of working with fraud detection systems, authentication protocols and services such as 3-D secure, MasterCard Secure, Falcon, RSA, SAS, TSYS, LexisNexis etc., • Experience of implementing and managing card specific fraud prevention rules and assessing rule performance, plastic card chargeback and disputes rights, • Excellent understanding of the changing regulatory landscape in relating to fraud prevention including but not limited to PSD2, FCA, PRA, PSR and AML requirements, • Experience and knowledge of business/banking processes, especially around payment/transaction processing systems and controls, • Awareness of wider legislation and UK initiatives pertaining to fraud offences and the rights of victims, • Excellent communication and decision-making skills with the ability to demonstrate sound judgement and reflect the right business culture, • Strong analytical skills and the ability to work well under pressure with attention to detail, presenting information in a clear and concise manner, • Be a self-starter and able to work on individual basis as well as part of a team, • Card fraud investigation where SME experience is required Company Information Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation. Check our Handelsbanken website for further information At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank. What is in it for you? • We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development., • Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance, • A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds) Application next steps Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview. How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email . This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

Inside Sales Consultant – Product Specialist Location: Johnson Controls, Manchester What You Will Do As an Inside Sales Consultant – Product Specialist, you will sit in the Inside Sales Team and play a key role in driving business growth by managing customer relationships, supporting sales activities, and promoting Johnson Controls’ TFIS product portfolio. You will: • Handle inbound and outbound customer interactions via phone and email, ensuring timely responses and exceptional service., • Manage international shipping and customs documentation for product deliveries., • Prepare and follow up on quotes, identify cross-selling opportunities, and enable revenue growth., • Build and maintain strong relationships, • Liaise with external customers and internal stakeholders at all levels, including senior leadership and provide updates as required., • Continuously develop your technical product knowledge to provide expert guidance and solutions. How You Will Do It You will succeed by combining strong organizational and communication skills with a customer-first mindset: • Use CRM systems and MS Office tools to manage sales pipelines, track opportunities, and maintain accurate records., • Collaborate with cross-functional teams to ensure smooth order processing and compliance with international shipping requirements., • Proactively chase quotes and identify opportunities to upsell or cross-sell products., • Deliver clear, professional communication across all levels of the business, ensuring alignment and customer satisfaction., • Stay informed on product updates and industry trends to position Johnson Controls as a trusted partner. What We Look For • Experience: Proven background in inside sales or customer service, ideally with exposure to international shipping and customs documentation., • Skills:, • Highly organized with strong administrative capabilities., • Excellent communication skills, comfortable engaging with senior leaders and external customers., • Customer-focused with a proactive approach to problem-solving and business growth., • Technical: Proficiency in MS Office and CRM systems., • Mindset: Eager to learn, adaptable, and committed to developing product expertise. #AVRIL

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit ___. Role Title: Service Centre Team Manager BU/Segment: Utilities / Energy Location: Manchester, United Kingdom (with hybrid options) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Help Power a Smarter, Greener Future Join a nationwide mission to transform the way energy is delivered and consumed. This role plays a vital part in supporting the UK’s smart metering programme, helping connect homes and businesses to a secure network for digital smart meters. Smarter, connected homes are key to improving energy efficiency and accelerating Britain’s transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role involves setting clear expectations, monitoring progress, providing constructive feedback, and fostering a positive and collaborative working environment. With excellent people skills and a performance-driven mindset, the Team Manager will drive continuous improvement, maintain high levels of team morale, and ensure business objectives are consistently met. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months, this role will be fully on-site in Manchester to support hands-on training and in-role development. After this period, hybrid working options may be available, office depending on the needs of the business and client requirements. As part of your duties, you will be responsible for: • Leading and motivating a team of Service Desk Analysts, who play a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. The team is responsible for managing ticketing systems such as Remedy and ServiceNow, troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination., • Driving performance to meet agreed objectives, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)., • Regularly coaching and mentoring team members in line with personal development plans, focusing on both technical skills and soft skills to enhance service delivery., • Developing Service Desk Analysts’ skillsets to expand team capabilities and provide opportunities for career growth., • Ensuring Service Desk Analysts meet their objectives and fulfil the responsibilities of their roles effectively and consistently., • Undertaking HR activities such as 1-2-1 meetings, appraisals, disciplinaries, and return-to-work interviews in line with company policies., • Handling formal escalations from the Service Centre, service providers, and service users, ensuring timely and satisfactory resolution., • Qualifications and experience we consider to be essential for the role:, • Proven experience in a Service Desk or Customer Service environment., • Previous supervisory or management experience, including the direct line management of team members., • Strong stakeholder engagement skills, with the ability to communicate and build relationships at all organisational levels., • Demonstrated ability to lead, influence, and develop both self and others, acting as a coach to guide and support team growth., • Proven training skills to develop both individual and team performance., • Excellent analytical, critical thinking, and problem-solving skills, with a track record of driving continuous service improvements., • Ability to convey complex information clearly and adapt communication style to suit the audience., • Knowledge of the regulatory environment and GDPR, ensuring compliance in all processes and interactions., • Strong organisational and time-management skills, with the ability to prioritise effectively for both self and team., • Adaptability and openness to change, with a willingness to embrace new ways of working in a fast-changing industry., • Confidence in acting promptly and decisively when addressing issues or challenges. Skills and Personal attributes we would like to have: • Smart Metering / Energy Industry Knowledge – Experience handling meter faults, connectivity issues, or providing technical support within the energy sector., • Ticketing & Email-Based Support – Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient incident resolution., • Technical Troubleshooting (Non-IT Specialist) – Understanding of smart meter functionality, connectivity challenges, firmware updates, and common faults., • Incident & Escalation Management – Skilled in logging, prioritising, and escalating issues appropriately to ensure timely resolution., • Regulated Industry Experience – Background in utilities, telecommunications, or other compliance-driven sectors with high service standards., • Customer-Centric Mindset – Committed to delivering exceptional service, ensuring customer and service provider issues are resolved effectively and efficiently. As part of a leading global analytics and digital solutions company, you can look forward to: • A market competitive package and a rewarding pension., • EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories., • At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies., • As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status., • EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP). To be considered for this role, you must already be eligible to work in the United Kingdom.

Razorblue Role We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: • Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity, • Troubleshoot and fix technical faults and issues, • Respond to client queries and service requests, • Assist with user rights, passwords, accounts, • Handle basic security administration, • Diagnose issues and explain technical details clearly, • Occasional onsite visits to clients. Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service is paramount to us, which is why we only look for candidates with excellent customer facing skills and the ability to communicate effectively. Your friendly tech-savviness will truly shine here. Razorblue Requirements We know its unrealistic to find someone who ticks all of these boxes (extra points if you do), which is why we seek those eager to develop over time through our development resources and peer learning. If this aligns with your own growth mindset, we would love you to apply. • Strong communication, and relationship-building skills, • Administering Microsoft Active Directory, Exchange Server & Office 365, • Comp TIA, Relevant Apprenticeship or higher education, • Degree or degree equivalent qualifications is desirable, • People centric approach & service, • Competent with Windows desktop & application support, • Tablet and mobile device support, • Basic network troubleshooting incl. ping and trace route, • An understanding of razorblue's business, clients and the market it works in, • Active Directory and Exchange administrative skills, • Knowledge of Microsoft Group Policy, • An understanding of Microsoft Azure AD Sync and Azure AD Connect, • Excellent conversational fluency in English is required to clearly explain complex technical issues Continuous learning and development are central to our culture, and we heavily invest in elevating our people, not just hiring those already at an expert level. Razorblue Gives Working for an IT partner isn’t for the faint hearted, it requires drive, passion for technology, collaboration, and a drive to innovate. If you want to learn more about the IT domain as a whole or specialise in one particular area, you can do that here. We are not looking for the most qualified people, but people who have a true drive to learn and a passion for the technology sector. Our learning and development opportunities, paired with our teams drive for learning, resulted in 34 promotions being granted in 2022. We operate a hybrid working policy across most roles and often get asked why we haven’t made the decision to go fully remote… For us, natural learning opportunities are invaluable and office working enables this and has also inspired our collective culture of teamwork. Our Other Benefits Include • Base salary of £26,500 per annum depending on skills and knowledge, • Hybrid working, • 25 days holidays per annum + public holidays + the ability to purchase 10 more, • Your birthday off (Obviously!), • £2000 Referral Scheme Bonus – if you know other techies that want to join us, • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us), • Fully funded training and accreditations to expand your skillset, • Two paid charity volunteering days per year, • Discounted Broadband (Necessity), • Life insurance, • Private Health Insurance with Vitality Health, • Quarterly team social fund, • Cycle to Work scheme, • Gear up with the latest tech toys through our partnership with Currys, • Cruise around in an eco-friendly electric car with our EV Scheme We're committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We're here to support you. Agencies/Recruiters Please Note To maintain an efficient and direct application process, we ask that recruitment agencies refrain from contacting us regarding our vacancies. We encourage individual candidates to apply directly through our website, as it enables us to manage our hiring process more effectively. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Any emailed disclaimers indicating otherwise will not supersede this policy. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation in this matter is greatly appreciated and contributes to our efforts in finding the best possible fit for our team. Rest assured; we'll reach out if we ever need assistance from agencies. Thanks for understanding! Our story began in the early 2000’s with one employee, 17 year old, (now CEO) Dan. We’ve grown a bit since then, razorblue now has over 170 employees across the UK, 7 offices, 500 clients across the UK, and a trophy cabinet bursting with awards. Our astonishing 35% year-on-year growth can be attributed to the powerful impact of the ongoing wave of digital transformation and to the dedication of our amazing team. We stay ahead of the curve, adopting the latest technologies and working in partnership with industry leading suppliers. Our Managed IT Services provide 24/7 proactive support for our clients with a specialist in-house service team based in the UK. We are all about finding expert technology solutions for complicated business problems using our unique and comprehensive, end-to-end product portfolio. We have the best people working for us, and we want them to grow and flourish. We invest heavily in our internal teams giving them plenty of opportunities to develop and progress. As a result of people development, our employees stick around. #teamrazorblue use their expertise in innovative ways to help our clients grow and succeed through new technologies.

We are Future, a global multi-platform media company with big goals and the talent to bring them to life. Together, we connect people to their passions through the high-quality content we create and the innovative technology we pioneer. Future's Technology department has been instrumental in the company's success over recent years and is vital to Future's continued growth and disruption of the digital publishing industry. As part of the strategy around GoCompare's acquisition by Future, we're putting in a technology roadmap for re-platforming our domain around an API-first, cloud-based serverless architecture to become the leading PCW service. As part of this, we are looking to Re-engineer our Salesforce Marketing Cloud Technical approach to drive optimization and reuse. What You'll Be Doing The Senior Salesforce Marketing Cloud Engineer will play a critical role in developing marketing solutions that enhance our customer interactions and drive business growth. This senior position requires a combination of strategic planning and technical expertise to ensure the effective deployment and optimization of our Salesforce Marketing Cloud environment. Reporting to the Salesforce Automation Manager, you will define the technical specification of new features and services, and ensure that the team maintains and improves the existing codebase. You will ensure changes are scalable, tested, and developed following best practices. Working closely with Engineering, Product and CRM teams you will ensure that all campaigns, channels and products integrate reliably. You will also expect to mentor engineers, junior/graduate engineers & trainee engineers, contributing to their growth and knowledge, and review their code. Your opinion matters within your role - your peers will look to you as a key player within the team. You will be expected to make key decisions that are in line with the technical roadmap & replatform, and be able to explain to other members of the wider team (both technical and non-technical) to support your decisions. Experience That Will Put You Ahead Of The Curve • Possess a deep understanding of SFMC's data architecture and contact mappings, • Advanced SQL and Data Modeling: Beyond basic SQL, ability to perform complex queries and create sophisticated data models and audiences, • 5+ years of hands on experience working in an implementation facing environment delivering enterprise level solutions, • Proficiency in AMPscript and SSJS: Skills in Salesforce Marketing Cloud's scripting languages to customise data handling and user experiences dynamically, • Integration Expertise: Experience with integrating SFMC (Marketing cloud connect) with other Salesforce clouds (like Sales Cloud and Service Cloud) and external systems via API and SFTP protocols, • Experience of HTML/CSS and JavaScript: For creating personalised and responsive email templates and cloud pages, • A solid understanding of customer relationship management (CRM) and web based channels, • Some knowledge of GDPR data governance policies and handling of PII data, • Experience working with data views What's in it for you The expected range for this role is £60,000- £65,000 This is a UK, Remote-based role • Plus more great perks, which include;, • Uncapped leave, because we trust you to manage your workload and time, • When we hit our targets, enjoy a share of our profits with a bonus, • Refer a friend and get rewarded when they join Future, • Well-being support with access to our Colleague Assistant Programmes, • Opportunity to purchase shares in Future, with our Share Incentive Plan Internal job family level Technology 5 Who Are We... We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces. We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it! Our Future, Our Responsibility - Inclusion and Diversity at Future We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive. When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone. Because a diverse team isn't just good for business. It's the Future. Find out more about Our Future, Our Responsibility on our website. Please let us know if you need any reasonable adjustments made so we can give you the best experience!

___What We'll Bring We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring We’re looking for a Customer Service Incident Coordinator (Greek Speaking) to join our growing Sontiq team. Day To Day You’ll Be • Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft, • Examine and analyse information to determine the severity of the fraud, breach and/or identity theft, • Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met, • Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft, • Manage customer and client expectations, • Act as point of contact for customer, client and internal experts, • Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims, • Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies, • Communicate clearly to customer the services and support offered, • Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation., • Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates Administrative • Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties, • Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft, • Prepares written proposals for breach services that fit the situation, • Participates in project plan schedule development, monitoring and reporting, • Directs document and data transfers between company and clients, • Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service, • Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel, • Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner, • Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer, • Accountable for the overall breach/fraud incident process efficiency and effectiveness, • If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary, • If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts Essential Skills & Experience • Must be fluent in Greek and English (Written and Verbal), • Experience in Customer Service Impact You'll Make What’s In It For you? At TransUnion you will be joining a friendly, forward thinking global business. Benefits As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: • 26 days’ annual leave + bank holidays (increasing with service), • Global paid wellness days off + a bonus day off to celebrate your birthday, • A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan, • Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools, • Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion – a Place To Grow If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility At TU We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you. Additional Support At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting Interview & Hiring Process Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV’s from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find Out More About Life At TU UK This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Specialist I, Customer Support Operations

Recruitment Consultant – All Levels Manchester City Centre – Full Time, Office Based £25,000 + Uncapped Commission New Year, New Career? Compass Associates are expanding and we’re searching for talented people at every stage of their recruitment journey. Whether you're a recent graduate looking to launch a meaningful career, a salesperson ready for a new challenge, or an experienced consultant seeking a place that truly supports ambition, you’ll find opportunity here. We’re a team where motivated individuals become industry specialists, build deep long-term relationships and genuinely enjoy the work they do — all while unlocking exceptional earning potential and fast-track career progression. 🌟 Why join Compass Associates? 🥇 A reputation you can build on A multi-award-winning consultancy recognised as a trusted recruitment partner across the healthcare sector — giving you credibility from day one. 💷 Uncapped bonuses Your effort = your earning potential. High performers regularly achieve industry-leading commission. 📈 Transparent, merit-based progression Clear, structured pathways from Consultant to Director. No guesswork, just real opportunity. 🎓 Serious investment in your development Accredited training, leadership programmes and continuous professional development. We’re proud to promote from within. 🤝 A genuinely supportive culture Collaborative, grounded and high-performing teams where people celebrate each other’s wins and help one another succeed. 🎉 Celebrations that actually feel like celebrations From incentives to social events — we love to recognise success properly. What are the benefits? • Up to 38 days holiday with length of service, • 3pm Friday finishes, • Wellbeing gifts that accrue annually (with no limit), • Quarterly company events, • Access to accredited training and qualifications, • £500 internal referral bonus, • Retail discounts, • Cycle to Work scheme, • Free breakfast and fresh fruit High achievers also unlock enhanced perks such as private healthcare, cash plans, electric car schemes, phone bill allowances, and life & critical illness insurance. 🚀 Roles Available Recruitment Consultant – Entry Level / Career Changers Perfect for graduates, early-career individuals or people transitioning from sales or customer-facing roles. You’ll learn: ✔ Talent sourcing ✔ Interviewing and candidate assessment ✔ Client engagement and relationship-building ✔ Business development ✔ How to run your own desk like a mini-business All supported by a structured onboarding programme, ongoing coaching and a team committed to your success. You’ll thrive here if you: • Have a strong work ethic, • Love speaking to people, • Take initiative and stay positive, • Want a career with genuine development and opportunity Experienced Recruitment Consultants Ideal for consultants ready to step up, take ownership of a market or fast-track into senior or leadership roles. You’ll benefit from warm relationships, a respected brand, a clear growth path and the autonomy to build your niche. You’ll excel here if you have: • A solid billing history, • Full 360 recruitment experience, • Strong commercial instinct, • A relationship-first approach, • Drive, ambition and leadership potential, • A specialist mindset and desire to be an industry expert Our culture We’re a close-knit, ambitious and supportive team who take pride in doing things well. We care about our markets, our candidates, our clients — and most importantly, we care about creating an environment where people can push themselves, grow quickly and feel supported every step of the way. If you want a workplace that combines high performance with genuine belonging, this is it. Interested? Whether you’re just starting out or looking to take your recruitment career to the next level, Compass Associates is a place where you can build something genuinely rewarding. Send your CV to:

About The Role Are you ready to take on a dynamic role where you can drive profitable business growth within a defined key account base? At Arco, we are seeking a talented and experienced National Account Manager to join our team and play a crucial role in delivering exceptional service while maximizing revenue. As a National Account Manager, you will take ownership of a portfolio of corporate, high value accounts, with a focus on delivering budgeting, creating detailed account plans, and fostering strong relationships with both internal and external stakeholders to maximise revenue and profitable growth across your accounts. As customer sites will be spread across the UK, we are open on the home UK location of the new National Account Manager due to the nature of needing to travel in the role. Key responsibilities: • Completing a detailed account plan for each customer and orchestrate input from all internal and external stakeholders to ensure maximum effectiveness, • Using Account plans deliver a best-in-class service proposition for each customer ensuring the focus is on revenue generating activity, • Developing strong customer relationships with multiple contacts in each customer to maximise delivery of the full Arco proposition and expose all customers to the full Arco proposition, • Defining and executing the business sales strategy in order to deliver profitable growth and maximum return from each customer, • Effective utilisation of sales methodology to prospect for and successfully acquire new, defined business opportunities, • Driving your personal development plan in order to be an expert with our strategic accounts, and knowledgeable in your sector On top of working for the UK’s leading integrated health and safety experts, you’ll also receive: • A competitive starting salary plus uncapped commission and car/ car allowance, • 32 days holiday inclusive of bank holidays which rises with service, plus the option to purchase up to 5 more days each calendar year, • 2 fully paid Community Volunteering days every year, • An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme, • A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products, • Free, 24-hour access to our Employee Assistance Programme, • Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs, • Access to our Learning Management System, to support your personal and career development, • Long-term service awards – we’re proud to have employees who have worked for us for 40 years The ideal National Account Manager will be/have: • A proven track record in national account management, sales and profit generation, • Excellent negotiation skills, comfortable in dealing with complex corporate accounts, • Strong understanding of the drivers of key account relationships and proven ability to demonstrate value added propositions, • A comprehensive knowledge of market and competition, • Ability to analyse detailed sales and P&L data to inform sales strategy, utilising all available sales and reporting tools, • Excellent presentation skills to be able to present the benefits and services of Arco to a large audience, • Proven track record in delivering results through matrix management, • High situational awareness in order to adapt sales methodology (i.e. Challenger Sales), • Excellent knowledge of Arco products, services, customers and suppliers About Us With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge. We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together. Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic goals, attracting and developing great people to be a more profitable and sustainable business for generations to come. Be Safe, Be Yourself, Be Your Best.

Customer Solutions Design Specialist (One Cloud Cisco) (New Bailey, Manchester, United Kingdom) Internal Closing Date: 10/10/2025 Locations Considered: Manchester, Leeds, Gosforth, Birmingham and Belfast We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement. Why this job matters You will work with our Business customers, including some of the world’s leading brands, to understand their business objectives and translate them into a design that supports their aims for customer and agent experience. You’ll take time to understand your customer’s industry and goals and lead them in their journey, whether that is to transform their contact centre to the cloud for the first time or to enhance their existing solution with BT and partner portfolio products. Additionally, you’ll work effectively and collaboratively with other colleagues and teams across BT to ensure successful delivery of the solution. What you’ll be doing Lead on design and delivery of Contact Centre solutions for BT Business Customers Provides end-to-end technical solution governance and ownership throughout the pre-sales, design and delivery life-cycles. Close collaboration with the customer representatives, understanding business and technical requirements. Close collaboration with stakeholders, e.g. bid, commercial, project throughout the entire bid life-cycle. Supports the bid process with concept and proposal preparation, effort estimates. Lead the initiatives in looking for efficiencies in solutions through use of patterns and templates, rather than bespoke requests. Drive standardization across teams to ensure operational procedures are in place, maintained and followed as appropriate. The skills you’ll need Decision Making Requirements Analysis Growth Mindset Solution Design Technology Migration Solution Architecture What we'd like to see from your CV Extensive experience in design, delivery and deployment of voice and contact centre solutions. Specific experience of One Cloud Cisco Benefits Benefits of working for BT include: • 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer’s leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100’s of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Job Introduction Main Responsibilities Handelsbanken UK’s Financial Crime Prevention Function provides first-line defence against financial crime, including Fraud, Anti-Money Laundering, Counter Terrorist Financing, Sanctions, Tax Evasion, and Anti-Bribery & Corruption. The Fraud & Anti-Bribery & Corruption team is responsible for fraud investigation, funds recovery, customer protection, process improvement, and liaison with external agencies. The Financial Crime Fraud Investigations Team Leader (Cards) reports to the Financial Crime Operations Manager and works closely with the Card Fraud SME to maintain effective oversight, controls, and management of card fraud activity. The role is a direct first line team leader with day-to-day responsibility for managing, the card fraud response and investigations team. The purpose of the team responds to reported incidents of card fraud, ensure that all funds are recovered where possible and that all reports of card fraud are appropriately investigated. The role also deputises for the Operations Manager, provides guidance and mentorship to other members of the team, performs QC a function and allocates BAU activity across the team. Specific responsibilities of the Financial Crime Fraud Team Leader (Cards): Team Leadership and management • Line management responsibilities for card fraud team members, • Build and maintain a high-performing team culture through regular communication, coaching, mentoring, feedback and team-building activities., • Review and approval of card fraud investigation decision from the team Stakeholder engagement • Act as a key point of contact for external financial institutions investigating or reporting suspicious or fraudulent card transactions., • Work collaboratively with internal stakeholders across branches, Head Office Functions, and specialist teams, providing guidance and insight to support the wider fraud response., • Assist in the coordination of meetings and discussions with management, ensuring actions are understood and progressed., • Data, Reporting & Record Keeping, • Collate and analyse data from multiple systems to create meaningful management information (MI) that supports effective decision-making., • Maintain clear and organised records, ensuring historic data, key decisions and investigation outcomes are traceable and easily accessible. Fraud controls, processes & continuous improvement • Assess the effectiveness of existing card fraud rules and controls, implementing enhancements to improve performance against emerging fraud threats., • Support the build, design, and ongoing development of the UK card fraud function, including the establishment and refinement of procedures, processes, and record-keeping practices., • Coordinate incident reviews with management and stakeholders to address control gaps and ensure corrective actions are implemented., • Contribute to first-line fraud and financial crime policies and procedures, ensuring they remain accurate, effective, and aligned with regulatory expectations., • Provide support to business-as-usual workstreams and assist with ad-hoc assessments or projects as required., • Actively promote and ensure adherence to the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring timely and appropriate escalation of concerns to relevant senior stakeholders. Investigation and case management • Lead the investigation of all referred card fraud cases, ensuring they are thoroughly evidenced, clearly documented, and completed to a high standard, even when working to tight deadlines or under pressure., • Manage highly sensitive or complex cases that require significant discretion and sound judgement., • Allocation of case load to team, oversight of workload, • Analyse facts quickly and logically to determine an effective response and ensure timely escalation of high-value or high-risk incidents. Ideal Candidate Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying… • Experience of working in a 1st line Financial Crime function within a financial services environment, • Excellent understanding and experience of card fraud typologies, trends and enablers, • Experience of managing/mentoring and developing members of a team, • Excellent understanding and experience of working with fraud detection systems, authentication protocols and services such as 3-D secure, MasterCard Secure, Falcon, RSA, SAS, TSYS, LexisNexis etc., • Experience of implementing and managing card specific fraud prevention rules and assessing rule performance, plastic card chargeback and disputes rights, • Excellent understanding of the changing regulatory landscape in relating to fraud prevention including but not limited to PSD2, FCA, PRA, PSR and AML requirements, • Experience and knowledge of business/banking processes, especially around payment/transaction processing systems and controls, • Awareness of wider legislation and UK initiatives pertaining to fraud offences and the rights of victims, • Excellent communication and decision-making skills with the ability to demonstrate sound judgement and reflect the right business culture, • Strong analytical skills and the ability to work well under pressure with attention to detail, presenting information in a clear and concise manner, • Be a self-starter and able to work on individual basis as well as part of a team, • Card fraud investigation where SME experience is required Company Information Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation. Check our Handelsbanken website for further information At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank. What is in it for you? • We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development., • Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance, • A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds) Application next steps Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview. How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email . This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

Customer Solutions Design Specialist (Cisco) (New Bailey, Manchester, United Kingdom) Locations Considered: Manchester, Liverpool, Newcastle, London, Birmingham or Newcastle We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement. Why this job matters Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft Using technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few. We take High Level Designs into the Low-Level detail at the Post-Sale stage, Implement the solution followed by thorough testing before handing over into the relevant support or managed service teams. We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. What you’ll be doing • Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. • Acts as a SPOC, managing and delivery of the technical direction and helps determine the optimum solution design for customers. • Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap. • Drives the improvement of design and delivery capabilities for end-to-end technical solutions. • Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. • Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise and influencing the customer's service strategy and operational decisions. • Undertakes customer migration planning and implementation. • Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation. • Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies. • Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design What we'd like to see from your CV • Strong stakeholder management skills: The ability to lead and motivate especially when a project may prove challenging. • Be a team player by supporting colleagues and sharing knowledge whenever beneficial for current and future projects. • Collaborate with our wider teams such as Pre-Sales, Project Management and Support colleagues. • Understand the post-sale customer requirements as outlined by Pre-Sales, providing technical support and accountability throughout the implementation life cycle. With experience within Experience in Low level design. • Develop trusted customer relationships and deliver outstanding customer experience. • Ownership and accountability of risks deploying relevant mitigations, from initial handover and during implementation. • Experience of working with the following technologies at an expert level are essential: o Cisco Catalyst o Cisco DNA Center (DNAC) o Cisco ISE o Firewalls design; implementation and configuration are desirable. o A detailed knowledge of WiFi deployments using Ekahau to complete both predicative and APOS assessments o Proven ability to deploy configuration from designs o Experience in Low level design Benefits At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include: • 10% on target annual bonus • BT Pension scheme, minimum 5% employee contribution, BT contribution 10% • X4 Salary Life Assurance • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice • 25 days annual leave (not including bank holidays), increasing with service • Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. • 24/7 private virtual GP appointments for UK colleagues • 2 weeks paid carer’s leave • World-class training and development opportunities • Option to join BT Shares Saving schemes • Discounted broadband, mobile and TV package • Access to 100’s of retail discounts including the BT shop Flexible Working This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Job Title: Data Analyst Salary : £35,635 Job Type: Permanent Location: Manchester New Bailey Exciting Opportunity for a Data Analyst. Why BT? We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport. Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future. Why this role matters: We play a critical role in keeping the UK connected. With over 1.2 million customers and partnerships spanning more than half of the FTSE 350, our services power everything from household names and government departments to small businesses and start-ups. Operating across communications and IT services, we deliver essential solutions in Fixed Voice, Mobility, Fibre and Connectivity, and Networked IT - supported by the UK’s largest fixed and mobile network. Our Wholesale business enables communications providers to deliver reliable fixed and mobile services, while our ventures support mass-market solutions and specialist enterprise offerings, including IoT. At the heart of this ecosystem, the Manchester Mobile Centre (MMC) delivers cutting-edge mobile solutions for major operators like EE MBNL, Vodafone, and O2 - ensuring multi-million-pound projects are delivered on time, first time, and with exceptional quality. This role is pivotal in driving operational excellence and strategic decision-making. By providing accurate data analysis and actionable insights, you’ll help shape mobile product performance under the ALL IP and Mobile banner. Your work ensures we meet customer delivery dates, delight our clients, and maintain the trust that underpins our reputation. Simply put, what you do here keeps businesses, communities, and people connected - every single day What you’ll be doing: • Collect, organize, and analyse large datasets related to ALL IP and Mobile products to uncover trends and insights., • Design and maintain interactive dashboards (e.g., Power BI, Tableau) to visualize performance metrics and operational data., • Present data-driven insights to managers and leadership, enabling informed decisions and strategic planning., • Support operational and technical projects by delivering accurate analysis and reporting that drive successful outcomes., • Collaborate with internal teams and external partners to ensure data integrity and alignment with business objectives., • Participate in system development and improvement initiatives, capturing data requirements and acceptance criteria., • Own and manage end-to-end data processes, responding to complex queries with clear, actionable solutions., • Attend customer delivery meetings, using strong interpersonal skills and multimedia tools to present effectively., • Manage internal and external contacts professionally, ensuring actions are agreed and implemented promptly., • Contribute to team objectives and continuous improvement (CI), supporting the evolution of business practices. What skills you’ll need: • Advanced Python programming (including standard libraries and external tools like openpyxl) and strong understanding of Object-Oriented Programming principles. (Mandatory), • Proficiency in SQL for relational database operations and experience with large dataset management and analysis.(Mandatory), • Expertise in data visualization tools such as Power BI or Tableau, plus advanced Excel skills for reporting and manipulation.(Mandatory), • Ability to communicate complex data insights clearly to managers and leadership in business-friendly language.(Mandatory), • Strong problem-solving mindset, taking ownership of data issues and proposing process improvements using automation tools (e.g., Python scripts, PowerShell).(Mandatory), • Experience with version control workflows (Git/GitHub) and development environments like VS Code., • Knowledge of telecom networks (4G/5G) and mobile products under the ALL IP and Mobile banner, with a willingness to embrace new tools and continuous improvement. Benefits: • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%, • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up, • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more, • 22 days annual leave (not including bank holidays), increasing with service, • 24/7 private virtual GP appointments for UK colleagues, • 2 weeks carer’s leave, • World-class training and development opportunities, • Option to join BT Shares Saving schemes A Few Points To Note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t Meet Every Single Requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

M4 Specialist - Multi Sector recruitment specialists are recruiting HGV Drivers & 7. Must have valid HGV driving licence withproven customer service acumen & no major endorsements on your licence.

Our client, a Luxury Tailor-Made Tour Operator based in the North-West are expanding their team and are looking for Destination Specialists for USA & Canada . Specialising in luxury long-haul, they create bespoke itineraries from super luxury beach holidays to multi-centre adventure holidays, travelling independent or as part of a group. Whatever their High-Net-Worth Clients are seeking, they can create! If you have solid experience in luxury, long-haul sales via the trade, as a Travel Consultant, and excellent knowledge of the USA & Canada , this is a great new opportunity on the travel job market. JOB DESCRIPTION: Luxury Travel Consultant Liaising via phone and email, primarily via Travel Agencies to put together a variety of wonderful travel itineraries, for luxury budgets Aim to make dream holidays a reality by ensuring you understand all the clients' needs, to create the most appropriate itinerary Types of holidays vary with the needs of the clients: beach, adventurer, history, culture, exploring the natural world, city destinations, multi-centres, independent or group travel Source ground arrangements with overseas supplier. Using your travel industry experience and solid destination / product knowledge to assist you in advising your clients on their options. Offering excellent customer service throughout the process, to ensure an amazing holiday experience including follows ups post travel Working towards sales targets to achieve commission that is uncapped. Working hours 0900-1800 Mon-Fri (Saturdays on a fair rota basis with a day off in lieu) EXPERIENCE REQUIRED: Luxury Travel Consultant This is an excellent position working for an established and growing specialist Tour Operator as a USA & Canada Travel Consultant . You will have previous experience of working for a luxury Tour Operator, have sold long-haul and tailor-made itineraries to the USA & Canada. Or maybe you have a passion for the USA & Canada and have retail travel experience and would like to make the transition over to Tour Ops! THE PACKAGE: Starting salary is dependent on experience/negotiable + uncapped commission. This company focuses on their team, the culture, the progression, and prides itself on a positive and supportive environment. They are keen on internal progression if an individual seeks it, and they offer social and travel opportunities, as well as discounted travel for you and your family. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Nichola on 0161 9236120 TPBN1_UKTJ

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves. All the details The Specialist SOC Engineer is a hands-on technical expert responsible for developing, implementing and maintaining the organization's Security Information and Event Management (SIEM) platform and other SOC tooling (including but not limited to SOAR, Sandbox etc). This role involves working closely with threat intelligence, incident response and security operations teams to proactively hunt for threats and translate threat information into effective detection and response capabilities. What you’ll do • Document, design, implement, and tune advanced correlation rules, behavioural analytics and custom threat detection content within the SIEM, • Translate threat intelligence, threat hunt findings and red team results into actionable detection logic, • Develop and manage detection use cases to protect against threats aligned with frameworks like MITRE ATT&CK, • Perform deep-dive analysis of security events and alerts to identify false positives and refine detection rules, • Minimum three years’ experience as a Security Engineer or SIEM/Detection Engineer, with a focus on threat detection and SIEM platform development., • Demonstrable expertise with a major SIEM platform namely, Microsoft Sentinel and Azure., • In-depth knowledge of attacker tactics, techniques & procedures and experience with frameworks like MITRE ATT&CK, • Proficiency in logic app creation, data analytics, parsers and log onboarding Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special… • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household., • Competitive holiday entitlement with the potential to buy extra holiday days!, • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business., • A generous Defined Contribution Pension Scheme and Life Assurance., • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills., • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing., • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family., • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S. To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together. Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you. #hybridrole #LI-Hybrid #LI-OT1

PRINCIPAL RESPONSIBILITIES Here at Latus we have ambitious growth and strategic plans to grow our business over the next year. With this in mind, we are looking to grow our teams and require like minded and professional people to support our journey To provide a wide range of company services on our clients sites throughout the UK to the highest possible standard. To achieve this, an OH technician is required to either drive a mobile medical unit (if applicable and assigned) or own vehicle if room-based. ROLE & RESPONSIBILTIES Drive a mobile medical unit (approximate size of an ambulance) or own road worthy vehicle to provide our services on client sites throughout the UK. Provide a wide range of company services on our clients sites such as: Hearing tests, Lung function tests, Skin checks, Hand-Arm Vibration Syndrome (HAVS) assessments, Vision screening, Job specific medicals (e.g. FLT driver medicals), Drug & alcohol screening, Blood pressure checks and Wellbeing assessments. The role involves working away from home with overnight stays for up to 4 nights most weeks (i.e. leaving home Monday morning and returning to home Friday evening). We operate a 24/7 service so the individual should be prepared to work shifts including early starts, evening and night shifts. The role is essentially Monday to Friday however some weekend work may occasionally be required. Ensure targets and KPIs are met whilst maintaining Company protocols and workplace rules and procedures. Ensuring a fantastic level of customer service is provided at all times to ensure the satisfaction of our clients and their employees alike. Display a positive and willing attitude towards your work Actively support and promote Latus Group and all its policies. TRAINING AND DEVELOPMENT Commit to and take responsibility for continued personal development Take responsibility for maintaining evidence of continued personal development Attend all relevant training internally and externally Share learning experiences with other team members Be willing to commit to undertake relevant training for formal qualifications To discuss ones own development needs with the Training & Quality Manager in order to consistently achieve best practice and continuously improve personal performance Willing to pursue further qualifications as deemed necessary within current legislation SKILLS/EXPERIENCE REQUIRED Previous experience delivering Health Screen services, or experience of a health and wellbeing background. Excellent communication skills at all levels. Excellent customer service / client focus skills. Computer literate and competent with Microsoft Office (Outlook, SharePoint, Word, Excel, Teams). All work is carried out on PC/laptop using bespoke Occupational Health software and specialist testing equipment. Full UK drivers licence, with a maximum of 6 penalty points. Has to be able to provide secure offsite parking for the mobile medical unit (if mobile unit is assigned). Able to work under own initiative. Pro-active attitude, able to make decisions and prioritise. Good time management skills with ability to work towards tight deadlines. Problem solver with a positive attitude. Attention to detail with emphasis on data recording. TPBN1_UKTJ

Do you have experience working within the education sector? Enjoy working in a buzzing sales environment and building relationships with people? We are looking for an ambitious go-getter to join our team in Manchester within our Education Sector! This is a very exciting opportunity to join a well established company that is continuing to grow.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Working hours: 8:30am- 5:30pm, Monday to Friday What will the job entail? Build strong and effective relationships with both existing clients and new business clients Maintain up to date knowledge and in-depth expertise of the external recruitment market Monitor the quality of all candidates and ensure that the adverts and interviews during recruitment process are of a high standard.Identifying new client opportunities and negotiating fees confidently Plan to meet the future recruitment requirements of commercial clients Search and identifying marketable candidates with specialist skill sets Assist in ensuring that the end-to-end recruitment process supports a positive candidate experience at all times Work in close conjunction with the other Recruitment Consultants to share best practice Contribute to the growth of KPI Recruitment Daily speculative CV sending to industry specific clients Qualify candidates and onboard any new clients Following the weekly sales cycle Using LinkedIn to grow your network Attending networking events What we are looking for from you? Previous recruitment experience or experience working within sales experience, building and maintaining relationships Passionate about exceeding business expectations Constantly strive to come up with new ideas to do things better Bring energy and passion to the office Demonstrate extensive local market knowledge Relentlessly prioritise and pursue the outcomes that matter to our business Ability to problem solve and organise efficiently Possess self-confidence.Resilience and proactive approach to work.Have strong leadership skills Be motivated and results driven Be able to act quickly and decisively What would KPI Recruiting like to see in you? A full driving license is required A sense of humour is a must! People person with a can-do attitude Confident problem solver Outgoing and ambitious individual Experience building and maintaining relationships Professional conduct Great Attention to detail Excellent communication and influencing skills Ability to manage your own time Experience of working in a busy office environment is highly desirable Customer service / Call Centre / sales experience is preferred Recruitment background is also desired! xjlbheb If this sounds like an opportunity which you would be interested in, please apply today! INDCOMd02fcfcb-6df4-40ee-95cf-3eb059ce3173

JLL empowers you to shape a brighter way .Read all the information about this opportunity carefully, then use the application button below to send your CV and application.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Core Hours: Monday- Friday 7am-4pm The Role As the post holder, you will be expected to have an extensive understanding of Building Services Engineering (Mechanical, Electrical, Plumbing & associated assets).As the lead member of the engineering team, you will responsible for effective inspection, operation and maintenance of all associated assets within the critical facility, with a primary focus on enhancing the quality of the service delivery through effective leadership of the team and exceptional customer service.You will ensure that the conduct of any personnel under your control is safe, professional and conscientious.You will also be required to attend site meetings with the client and on behalf of the client as requested.Driving a Safety-First culture throughout the team on the account, lead through your experience and knowledge of safe systems of works and compliance.Key Tasks Supervision (Leadership), coordination and support of the account-based engineering team.Operate all systems within the facility in a competent, effective, and efficient manner (including LV Switching Operations).Making recommendations for improvement and providing concise technical reports when required.The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations.Preparing/Planning and Supporting Specialist Vendor Planned, Reactive and Corrective Works, ensuring relevant Change Management approval is submitted for all critical works.Ensure that Specialist Vendor worksheets are signed off where necessary, that quality of work has been inspected and recommendations are proactively communicated by the Engineering Team.Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLAs).Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA.Monitoring progress throughout the week to ensure compliance with expected outputs from your team.Accurate completion of all Corrigo Work Orders that have been allocated for completion by the CMMS.Including accurate capture of time spent on tasks and clear/concise details of works undertaken.With no errors input onto the system.Contribution and highlighting engineering risk and reporting on critical systems availability daily.Attend Weekly Team meetings and Quarterly Team Meetings when scheduled.Completing the daily engineering reports, ensuring that significant events or activities are noted and effectively communicated.Control of critical spares including maintaining site stock register, including auditing of stock levels.Procuring spares from suppliers if required.Compilation of critical incident & near miss reporting and after-action reviews.Ensure all MEP planned maintenance is undertaken in line with requirements of OEM/SFG20/NGM as a minimum.Ensure all critical equipment operational issues are escalated immediately, in line with local site process.Review service reports of all Specialist Vendors, chasing any recommendations/follow up actions with Specialist Vendors.Reviewing and preparing MOPs, SOPs and EOPs, as well as proactive participation through relevant EOP scenario drills (BEST or MOCK Drills).Actively contribute to continuous improvement of safe systems of work, ensuring compliance with relevant HSE policy and procedures.Including TBTs and Near Miss/Good Catch Reporting.Escalation of Specialist Vendor performance issues, detailing accurately the areas of performance concerns.Maintain minimum levels of resourcing, support the arrangement of suitable cover/replacement.In line with account process.Active participation in the site ONWH escalation and support of the 24/7 operation (On-Call Rota) Take ownership of areas (including all plant rooms) under INTEGRAL control, ensuring they are brought up too and maintained to the required show site standards.Liaise with the supply chain, when ordering M&E components for remedial/corrective works.Proactively attend nominated training courses as identified by INTEGRAL management in line with the account training matrix.Drive a positive culture within the team, regarding personal development and training.Undertake Site Specific Technical Assessments/General Technical Assessments & Skills Gap Analysis at intervals defined by INTEGRAL/JLL/Cardinia Real Estate Coaching of new employees as part of the process for on-boarding new starters.Participation in engineering Quality Assurance process, to validate the standards of completed works.Auditing of 10% of completed Work Orders to ensure levels of quality are maintained on a monthly basis.Complete all responsibilities in line with the account-based MEP responsibilities matrix.Alarm Response and Escalations for all critical alarms when on duty.Effectively undertake mechanical reactive and corrective tasks on associated mechanical systems.Personal Specification: Minimum of 3 years relevant experience in PFI or Educational contracts or Similar LV Authorised Person (Experienced with LV Systems) would be desirable Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either) C&G Pts.1 & 2, equivalent or exceeds.17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training) L8 Awareness Training would be desirable Excellent communication skills and the ability to deal with all levels of staff/management/customers.Ability to lead, motivate and direct a small team of engineers.Enthusiasm and Proactive in achieving the highest standard of operation.Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.Demonstrate a willingness to attend on and off-site training, this may require nights away from home due to the nature of the specialist training such as Authorised Person Training A high level of initiative, with drive to continuously improve the operation.A smart presentable professional appearance Collaborative Team Player, who works effectively to achieve common goals.Location: On-site Manchester,GBR What you can expect from us Youll join an entrepreneurial, inclusive culture.One where we succeed together across the desk and around the globe.Where like-minded people work naturally together to achieve great things. xjlbheb Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.Keep those ambitions in sights and imagine where Integral and JLL can take you

Responsibilities include handling customer queries, taking orders, and servicing the trade counter.