Customer service technology jobs in United Kingdom - Page 6

Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: You will be working as part of the Core Network Operations team who are responsible for all aspects of maintaining the core network and configuring customer solutions. This team sits at level 4 of the engineering hierarchy and is responsible for providing advanced support for the 2nd and 3rd line service desk teams and the network infrastructure used to deliver services to customers. This includes the MPLS, Data Centre and Optical network. Key responsibilities for this job: • Work on projects predominately involving maintenance of the existing Infrastructure and introducing any service improvement and automation, • Implementing projects within the deadline., • Acting as a senior technical escalation point within the Core Network Operations team for both faults and network changes., • Provide technical support for the development, implementation and administration of new and existing services, • Ensure the timely and accurate delivery of technology products and services, • Interface with multiple areas of technology and multiple departments to support in implementation of new solutions and products, • Act as a technical mentor to other engineers, • Where required you would be expected to work directly with the other teams within the business which include the Service Desk and the Implementation teams., • Due to the nature of the role you will be expected to fulfil some of your tasks out of hours and to be part of the on-call rota., • Experience with various methods of load balancing, • Strong troubleshooting ability, • Service Provider networks, • MPLS, L3 VPN, • Routing protocols (inc. IS-IS & BGP, OSPF), • Working knowledge of SDN concepts, • EVPN/VXLAN, • Experience with BGP Peering, Transit, • Scripting skills (Python / Bash / similar), • Nokia 7450 & 7750 switches, • F5 Load Balancers, • Fortigate firewalls Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Plumber - London (Job Ref: 26/PMLD) Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are at the heart of everything we do and achieve. With our ever increasing number of new clinics opening on the high street across the UK and Ireland, we require several new staff members to join our Facilities team. We have exciting new career opportunities for Plumbers to join our Facilities team. Location: Home based in the Greater London area, with regular travel required to Randox sites, mainly across London and the South of England. Some travel to other parts of the UK and Ireland will be required on some occasions. Contract Offered: Full-time, Permanent Working Hours: 40 hours per week, Monday to Friday from 08.40 to 17.20. Some flexibility may be required. What does this role involve? This role will be responsible for the installation, maintenance, repair, and testing of plumbing systems and associated equipment. The role will ensure plumbing works are carried out safely, efficiently, and in compliance with relevant regulations and standards. Key duties of the role will include: • Install, maintain, and repair hot and cold-water systems, heating systems, and drainage., • Diagnose faults and carry out effective repairs to plumbing systems., • Install sanitary ware, pipework, valves, traps, and appliances., • Carry out planned and reactive maintenance tasks., • Ensure all work complies with current health & safety legislation and building regulations., • Conduct inspections, pressure testing, and commissioning of systems., • Complete job reports, maintenance logs, and documentation accurately., • Liaise professionally with colleagues, contractors, and customers., • Maintain tools, equipment, and work areas in a safe and tidy condition., • Participate in on-call or emergency call-out rotas where required., • Travel regularly to different existing and new Randox sites throughout the UK and Ireland. Who can apply? Essential Criteria: • NVQ Level 2 or 3 (or equivalent) in Plumbing or Plumbing & Heating., • Proven experience working as a plumber in domestic, commercial, or industrial environments., • Sound knowledge of plumbing systems, materials, and installation techniques., • Understanding of UK water regulations and health & safety requirements., • Ability to read and interpret drawings and technical specifications., • Strong problem-solving and fault-finding skills., • Good communication and customer service skills., • Ability to work independently and as part of a team., • Relevant CSCS card., • Full UK driving licence., • Flexibility to travel regularly throughout the UK and Ireland. Desirable Criteria: • Gas Safe registration (ACS qualifications)., • Experience working in facilities management or public-sector buildings., • Knowledge of heating systems (e.g. boilers, heat pumps, underfloor heating)., • Legionella awareness or water hygiene training., • Experience using CAFM or maintenance management systems., • Experience supervising apprentices or junior staff., • Additional trade skills (e.g. basic electrical, tiling, or joinery). How do I apply? Click "Apply" on the site you are viewing this advert on to submit your CV to Randox for review. This advert may remain open for up to 30 days but may close earlier if sufficient applications are received to fill the role. We look forward to hearing from you! About Randox: An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially. Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions. Randox Laboratories Limited is an Equal Opportunities Employer.

Xpertex Xpertex, part of the larger Exponential-e Group, are an information and data cyber security company that have been providing high-security services and solutions to the public and private sector since 2006. With over 15 years’ experience Xpertex is a leader in cyber security, solving complex security problems across Government, Industry and Commerce. Through our experience, knowledge and expertise we have developed trusted relationships with high profile clients; giving them the best solutions that deliver high security Networks, enhanced Cyber Security and quality Information Assurance. People are the cornerstone of everything we do and Xpertex offers fantastic career opportunities for those motivated to become experts in their field. If you are a passionate individual and enjoy the challenge of a fun, fast-paced work environment connect with us today. Job Description Overall purpose of the job: • The role provides direct DevOps support and business consulting to Xpertex customers, based 5 days a week on customer site. The role sits within a DevOps Managed Service team offering IT Development, IT Security, IT Operations as well as assurance to Xpertex’s customer systems., • The post-holder will be skilled and experienced professional operating at the SFIA band specified, • Functional, Technical, support and optimisation of the technical systems within the Managed Service, • Technical Consultancy on multiple customer engagements at customer sites and remote support, • Development, Test & Release and Support of customer products, • Management of all planned outages and deployments of new services, software or capabilities – this includes upgrades, major changes and periods of special interest, • Engage with business development stakeholders to support growth in the relevant line-of-service., • Provide subject-matter-expertise in 2nd and 3rd Line support in response to queries received by peers and colleagues or managers, • Producing project artefacts, technical designs and support documentation that is reviewed, managed and stored appropriately in line with best practice, e.g. Prince2, TOGAF, ISO, AGILE etc., • Attendance at Daily Scrum or checkpoint meetings – including any associated documentation, managing incidents, escalations or upcoming upgrades, • Providing progress updates to relevant stakeholders including identification of risks and issues., • Researching market approaches, • This role will require you to hold an active high level of DV security clearance prior to starting the role, • Experience working in DevOps related engagements or related field, • Knowledge of information technology practices and products to provide objective and credible opinions and guidance, • Experience of Linux/RHEL v6x, 7x and 8x, • JavaScript, SQL, Java, Python and Unix coding, • Scripting knowledge, • AGILE, • JIRA, • Communicate with impact and empathy and adapt style to suit the situation, • OpenText Service Manager and/or ServiceNow report creation knowledge, • Ability to provide written reports to a high standard with the appropriate caveats and guidance (internal and external facing material), • AWS accreditation, • Knowledge of COTS products (including but not limited to; Elasticsearch, NiFi, Rabbit, Kafka, MongoDB, Hadoop, Ansible, Git and Kubernetes), • Development of dashboards for monitoring and alerting through Grafana, Splunk, Prometheus and OpenText Om and Ops Bridge, • On prem to cloud application migration Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Electrician £38,000 - £42,000 depending on skills + Benefits + Company Van Chingford, London Permanent – Full Time – 40 Hours We are looking to recruit an Electrician to join our repairs and maintenance team to work across properties within the Waltham Forest area in London. About the role Working to deliver the best quality service, you’ll join us to undertake electrical repairs, testing and installation works across your dedicated area. Candidates will be able to work individually or as part of a team and will have proven experience within a similar role. The successful candidate will have experience within a domestic setting as well as proven experience with electrical installation, EICR’s and electrical maintenance. You’ll be confident working independently, with a strong ability to diagnose issues and identify effective solutions. You will hold: • Level 3 NVQ in Electrotechnical Services (Electrical Installation - Buildings & Structures), • Level 3 NVQ Diploma in Installing Electrotechnical systems and equipment (buildings, structures, and the environment), • City & Guilds 2360 Electrical Installation Theory and Practice Part 2, • Level 3 Certificate in Electrotechnical Technology, • Electrical Installations BS7671 (18th Edition) if not delivered as part of one of the above courses., • City & Guilds 2391 inspection and testing or equivalent, • ECS Gold Card You must hold a valid full UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only). Benefits • Company Van (work use only), • Profit Share Discretionary Annual Bonus Scheme, • 26 Days Holiday plus Bank Holidays, • Enhanced Pension Plan, • Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more), • Life Assurance & Accident Cover, • Share Save, • Enhanced Maternity & Paternity Pay, • Work Perks Discounts & Vouchers, • Buy & Sell Holiday Schemes, • Flexible Working & Flexible Bank Holidays, • Cycle to Work, • Volunteering (2 days paid), • Learning & Development Opportunities, • Extensive Wellbeing Support, including EAP, • Loyalty & Values Awards, • Funded Professional Subscription, • Company Uniform About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Job Title – Receptionist Location – White City, London Hours – Full-time, 40 hours per week (flexible across clinic opening hours including weekends) Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers. For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry. Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss. If you’re looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious practice in White City, London. You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience. Every day will bring something new but your day to day role will involve - • Covering the reception area, maintaining a priority for incoming calls at all times, • Take clear and concise messages, • Communicating all messages promptly and accurately, • Provide administrative support to the Manager, • Maintain stationery stocks and oversee the ordering of new supplies, • General reception duties as and when required We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times. What’s in it for you? • Free or discounted optical products/procedures, • Career progression, • Modern working environment with superb technology support Please apply now by uploading your CV. This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment. Optical Express is an equal opportunities employer

Company Overview We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK. Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning, gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation. Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success. The Role The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media. This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments. Duties and Objectives • Efficiently manage new enquiries, ensuring a professional and first-class service, • Offer accurate information, support, and guidance on CREATE’s range of services and treatments, • Proactively manage sales by service to achieve internal conversion targets, • Respond promptly and clearly to patient requests via email, live chat and website, • Schedule and confirm new patient appointments, • Build strong relationships and rapport with potential patients, • Handle financial transactions, including creating statements, processing payments and managing refunds, • Maintain confidentiality and discretion in all patient interactions, • Provide emotional support and empathy in sensitive situations, • Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations, • Work effectively as part of a team and independently, • Coordinate with clinic managers to ensure the availability of appointments KPIs / Key Results • Achieving conversion targets for patient enquiries to appointments., • Maintaining high levels of patient confidentiality and data protection compliance., • Meeting and exceeding set KPIs for patient engagement and satisfaction., • Ensuring accurate and timely communication with patients Skills • Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative, • Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner, • Typing Skills: Competent typing skills for managing online enquiries, • Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions, • Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised, • Empathy: Capability to handle challenging and sensitive situations with maturity and understanding, • Active Listening: Patient and attentive listener who can accurately understand and address patient needs, • Pressure Handling: Ability to perform effectively under pressure and maintain composure, • Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals, • Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard Experience / Personal Specification Experience • Work quickly to address and resolve patient issues, • Intuitive to patient needs with clear and concise communication skills, • Strong communication, interpersonal skills and the ability to build and maintain relationships, • A background in customer service or sales is a plus, • Must understand customer relationship management (CRM), • Strategic thinker and ability to analyze and solve problems quickly, • Ability to work well across multiple teams, • Attentive to detail and organised, • Must be self-motivated, flexible and able to manage several tasks at one time Essential • Ability to work collaboratively and take initiative individually, • Excellent communication and typing skills, with a clear and confident speaking manner, • Friendly, caring, and compassionate personality, • Strong organisational and time management skills, • Maturity to handle challenging situations with empathy and positivity, • Proactive and motivated by targets, • Patient and attentive listener, with an understanding of customer needs, • Ability to work under pressure and interact with stakeholders at all levels, • Commitment to patient confidentiality Desirable • Experience in healthcare or luxury customer service, • Experience in outbound sales within a high-end environment (non-cold calling), • Flexible, approachable and enthusiastic demeanour, • Strong interpersonal skills and attention to detail, • Willingness to learn and adapt

Admiral is an open, honest, low-ego culture that enables you to flourish. Not because we say it but because our people do. We’ve been recognised as a Great Place to Work for over 25 years, and it’s why people build long-term careers with us. We’re a people-first business where you can show up as yourself, grow in a way that suits you, and do work that makes a real difference for customers and colleagues alike. Wherever you’re based, you’ll be supported, trusted, and encouraged to be brilliant at Admiral. We’re seeking an experienced Chapter Lead to join our Data Tribe, contributing to the success of our award-winning insurance product. Within Data Tribe, our primary goal is to design and develop innovative technology solutions for a variety of internal stakeholders. We aim to continuously elevate the data and analytics capability to enable Admiral’s continued efforts to be a market leader in financial services. We focus on delivering efficient and effective data with simplicity, security, speed and significance.What you’ll enjoy at Admiral: • 33 days of holiday (including bank holidays) from day one, rising to 38 days with service, plus Option to buy or sell up to five additional days of annual leave., • Opportunities to grow and progress., • Up to £3,600 in free shares annually after one year of service.Essential Skills, • Extensive knowledge of customer experience (CX) interaction and integration as part of software development process (can be through scrum/ lean agile or standard SDLC), • Extensive knowledge and experience with Line management, • Knowledge and experience in Scrum development practices, using associated tools for testing and continuous integration & deployment, • Knowledge and experience with design & Implementation of Test Automation Frameworks following the Testing Pyramid, • Knowledge working within internal organisation IT governance and architectural standards within a heavily regulated environment, • Knowledge and experience in the use of tools such as: Jira, Confluence etc.Desirable skills, • Testing of applications on any major cloud platform and awareness of serverless technologies., • Automated delivery of software though CICD with automated testing, • Understanding and implementing best practices for secure software development, • Deployment of applications on Kubernetes, • SQL and NoSQL database technologies, • Test driven development in Java, Kotlin, Python or JavascriptWhat you’ll be doing, • Providing line management duties for all Squad technical members within the relevant Chapter., • Supporting with technical resource recruitment, retention, and overall onboarding process., • Providing effective career development for all Squad level technical members., • Effectively administrating Chapter member’s compensation, benefits and promotion processes, • Identifying, teaching, or championing the required software and hardware engineering skills needed to support the development of high-quality code, components, systems, and solutions.Admiral: Where You Can We take pride in being a diverse and inclusive business. It's a place where you can Be You and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer. The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. As 2nd Line Support Engineer you will have a broad range f technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients. The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office / client site and 2 days from home. 2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Location: London, Watford or Bristol (Hybrid working options available) The Test and Release Manager – Customer Engineering is responsible for planning and managing end to end testing and release activities across the Customer Engineering estate, with Salesforce Financial Services Cloud (FSC) at its core. Operating as an individual contributor, the role owns quality and release outcomes across Salesforce led customer service journeys and the integrated systems that support them, from initial unit testing through to system, integration and business user acceptance testing (UAT). It ensures that changes delivered via Salesforce FSC configuration, custom development, integrations and downstream systems are robust, compliant and aligned to business and regulatory expectations. Working as part of cross functional product and engineering teams, the Test and Release Manager defines and coordinates test strategies, embeds modern quality engineering practices (including automation and AI enabled testing), and plans and scopes releases within Customer Engineering, coordinating with other end to end teams across the wider technology estate as required4. The role is critical in maintaining platform stability, optimising release cadence and ensuring that customer and colleague experiences are protected through controlled, predictable change. Duties/Responsibilities • Plan, coordinate and oversee all test phases (unit, system, integration and business UAT) for changes impacting Customer Engineering platforms, ensuring alignment of scope, timelines and entry/exit criteria across teams. Work closely with Product Owners, Developers, Architects and Business Analysts so that quality is built in from discovery through to delivery., • Define and maintain the test strategy for Salesforce Financial Services Cloud and related customer service journeys, covering configuration, custom Apex, Lightning components, flows, validation rules, APIs and integrations8. Assure quality across end to end financial services processes such as customer onboarding, servicing, case management and data flows., • Design, implement and maintain automated tests for Salesforce FSC and integrated systems, embedding test automation into CI/CD pipelines to minimise manual testing and accelerate feedback. Champion modern testing practices such as shift left testing, TDD/BDD, risk based testing, AI assisted test design/execution and collaborative ownership of quality across delivery teams., • Own the scoping and planning of releases within Customer Engineering, including the definition of release content, risk assessment and readiness criteria. Coordinate Customer Engineering releases with other end to end product and platform teams to ensure coherent, non conflicting changes across the integrated estate. Contribute to the publication and communication of the wider release calendar where relevant., • Conduct release readiness reviews, providing input to go/no go decisions based on test results, risk profile, defects and business impact. Define and apply standard mechanisms for rollback and capture release related performance indicators (e.g. defect leakage, incident trends, release stability) to drive continual improvement., • Work with the Release and Environment Manager, Development and QA teams to ensure appropriate non production environments, data and configuration are available and aligned to support end to end testing and release activities. Help set quality gates for environment readiness and promote consistent environment management practices., • Monitor Salesforce FSC and integrated system health, along with release and test process performance, identifying opportunities for improving quality, efficiency and automation coverage11. Feed insights into backlog and process improvement forums., • Provide clear, timely communication to IT and business stakeholders on test and release status, risks, issues and dependencies. Manage test and release risks and exceptions, working with teams to resolve issues that may affect scope, schedule or quality. Skills, Knowledge and Experience • Proven experience in testing Salesforce solutions, including FSC data models, configuration, customisation and integration., • Hands on experience with Salesforce testing, including flows, validation rules, Apex, Lightning components and API., • Significant experience planning and managing end to end test activities (unit, system, integration and UAT) in complex, integrated environments, ideally within financial services., • Experience implementing and maintaining test automation for Salesforce and integrated systems, embedded into CI/CD pipelines., • Familiarity with automation frameworks and scripting/coding languages (e.g. Apex, C# or equivalent) and with cloud based infrastructure and managed services., • Strong understanding of modern quality practices such as shift left testing, TDD/BDD, risk based testing, pairing and collaborative ownership of quality., • Knowledge of waterfall and lean agile software development and testing lifecycles and methodologies (Scrum/Kanban., • Strong analytical and problem solving skills with the ability to see across systems and processes, recognise patterns and identify opportunities to improve quality and efficiency., • Excellent communication and stakeholder management skills; able to influence, facilitate and negotiate with distributed, cross functional teams and business stakeholders., • Ability to deliver under pressure and to tight timescales, managing multiple releases and test activities simultaneously in a constantly changing environment., • Curious, proactive and committed to continuous learning, particularly within the Salesforce ecosystem and emerging AI enabled testing tools.

Programme Manager – 8-month contract – London/remote My Customer is seeking an experienced Programme Manager to lead the design and delivery of a large-scale Target Operating Model (TOM) for an insurance platform within the Lloyd’s market. This role will play a critical part in shaping and implementing a scalable operating framework to support the growth of the Insurance Platform. This is a high-impact, outcome-driven engagement where you will take ownership of both the strategic design and the practical implementation roadmap, ensuring alignment across business functions, governance, and technology. Required Experience & Skills from the Programme Manager: • Proven track record delivering complex Target Operating Model programmes within the insurance industry, • Experience designing and delivering Target Operation models for Insurance platforms within the Insurance business, • Strong experience operating in programme leadership roles with end-to-end delivery responsibility, • Expertise in organisational design, governance frameworks, and process optimisation, • Ability to translate strategy into actionable delivery plans and measurable outcomes, • Excellent stakeholder management skills, with experience engaging at executive level, • Strong understanding of service-based operating models and transformation initiatives, • Conduct a comprehensive review of the current operating model, assessing organisational structure, processes, governance, and supporting technologies, • Define and develop a future-state Target Operating Model that enables scalability, efficiency, and long-term growth, • Design a service-led operating approach, including service offerings, delivery structures, and clear accountability across teams, • Establish robust governance frameworks, ensuring effective decision-making, risk management, and programme reporting, • Create a detailed, phased implementation plan with clear milestones, dependencies, and delivery sequencing aligned to key business deadlines, • Engage with senior stakeholders to drive alignment, secure approvals, and ensure clarity on operating principles and design decisions, • Lead and coordinate multiple workstreams to ensure successful execution of the programme in line with the agreed vision Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

About Integrity: Integrity is an organisation that likes to cut through the jargon associated with IT. We are from the generation that had to load Windows on floppy discs, and over the past 30 years there have been huge changes in technology, but our commitment to providing IT advice and support has remained the same. We have maintained the connection to what our clients want, and we pride ourselves on working with integrity in all we do and say. About the role: As the IT Support Desk Apprentice, you will provide remote support to Integrity’s clients nationwide. Our apprentice will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. You will respond to tickets in line with Integrity’s support process which involves using the ticketing system, analysing issues, isolating problems, and implementing the solutions, keeping customers informed of the progress of their ticket. Responsibilities: • Identify, analyse, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals, • Manage ticket queue to ensure timely resolution, • Provide customer support using remote connection software, • Provide thorough documentation on each customer interaction, • Prioritise ticketing system flow by following our procedures and using IT Glue (our knowledge base) for resolution, • Meet or exceed KPI goals, • Strong customer service, • Comfortable talking on the phone, politely supporting customers, and having a good general understanding of business technology, • Self-motivated and proactive, • Problem solving, • High attention to detail, • Ability to follow instructions and policies, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, office based, 8am – 4pm or 10am – 6pm Benefits: • Includes a company shirt, and if eligible, access to the pension scheme 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Are you looking for a Security role within a dynamic, innovative financial technology organisation? If so, we are recruiting for a Cyber Security Engineer to join our Cyber Security team! The Role Working alongside the team you will help to design, develop, and mature the companys cyber security capability, including the selection, implementation, and management of security tools/technologies, focused on detection, prevention, and analysis of security threats. This role offers a great opportunity to help define and shape the security function within a collaborative IT department, ensuring the protection of customer assets. Responsibilities include • Work with technology and business teams to deliver security processes, technologies and controls, acting as the authority on security related queries., • Define, design, implement, and maintain security solutions appropriate to the business needs., • Support the definition, execution and continuous improvement of key cyber security processes including vulnerability & patch management, security incident response, security monitoring, endpoint security, identity and access management, network security, and cryptography., • Assist with developing and maintaining security policies, processes and incident response management plans and playbooks., • Prepare and document standard operating procedures and protocols., • Provide expertise on security requirements into core technology processes like asset management, change management, third-party management, technology development & acquisition, configuration management, etc., • Minimum of 2 years experience in a Security Engineer/Analyst, role focusing on designing and implementing security solutions and managing security infrastructure., • Previous experience working within a financial services environment and a working understanding of relevant regulations., • Experience and in-depth technical knowledge of deploying, maintaining, and configuring a wide range of security technologies within a large and complex environment (anti-malware/EDR, SIEM solutions, vulnerability scanners, patch management, CASB, DLP, penetration testing tools, etc.), • Knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP, VPN etc., and accompanying protocol/packet analysis/manipulation tools., • Understanding of key operating systems and network appliances and the ability to assess their security posture based on their configuration/deployment., • Experience of working effectively with a variety of stakeholders from different technology and business teams., • Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Security Manager (CISM)., • Strong knowledge of Operating System security and system hardening concepts such as CIS Benchmarks., • Experience in working with information security frameworks and regulatory requirements including ISO27001, NIST, PCI DSS, GDPR, Cyber Essentials. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us Transact is a leading UK investment wrap platform for financial advisers and their clients. Our culture is collaborative, inclusive and open-minded. We work hard to continually challenge the way we do things to maintain our market leading status. As a customer-centric and client focused business, we put our clients, like Mrs Miggins, at the heart of everything we do. Our platform enables clients and their advisers to manage their financial portfolio in one single online place, and is supported by unrivalled personal service. Our goal is to make all aspects of portfolio management as easy and efficient as possible for everyone involved, through the features we develop, our integrations with other systems, and the support we provide. Our purpose: We enable the Miggins family and their adviser to hold their investments on a single platform across wrappers. We provide custody, tax wrapping, trading and reporting.

Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast — and we’re looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn’t just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK’s fastest-growing legal tech platforms:, • 140% YoY growth in 2025, • Expanded globally into the US and Netherlands in 2025, • Winner – “Innovation in Legal Services” (British Legal Technology Awards), • Multi-award-winning across AI, cloud, and legal innovation We’re building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we’d love to hear from you. The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks., • To Be the Experts: Continuously improving skills and knowledge to become industry leaders., • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges., • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals., • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 – Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 – Best AI Implementation UK Business Awards 2024 – Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 – Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 – AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds – Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 – Kent Lawyer of the Year – Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered — bringing consistency, speed, and accessibility to businesses globally. The Opportunity You’ll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you’re someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You’ll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories, • Roadmap Delivery: Translate product vision into a clear, prioritised backlog, • Bug Triage and QA: Assess, prioritise, and resolve issues quickly, • First-Line Support: Turn customer queries into great experiences and insights, • Customer Success: Support onboarding and gather actionable feedback, • Global Growth: Assist with localisation and scaling into international markets What We’re Looking For • Driven and proactive, with a self-starter mindset, • Tech-savvy, with understanding of SDLC and tools like Azure DevOps, • Strong communicator, able to translate between technical and non-technical audiences, • Analytical and detail-oriented, particularly around bugs and user behaviour, • Ambitious and excited by scaling a product globally Your Background • 1–2 years’ experience in a SaaS environment (Support, Customer Success, or Junior Product role), • Familiarity with Agile/Scrum methodologies, • Strong problem-solving skills and ability to manage multiple priorities, • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director, • Gain end-to-end product exposure, • Play a key role in scaling a SaaS platform globally, • Be part of a high-growth, ambitious environment If you’re ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

IT Support Analyst (French) Borehamwood, Hertfordshire £30-34,000 + bens About the Role: Based in Borehamwood, Hertfordshire, my client, a dynamic multisite organisation, requires a Fluent French IT Support Analyst to be a key member of our IT business support team, the Support Analyst is responsible for providing technical assistance to end-users, addressing hardware and software issues, and ensuring the overall functionality of our IT systems, involving responding to user enquiries, diagnosing and resolving technical problems, and offering guidance on the effective use of technology. Additionally, the Support Analyst will contribute to network support, assist in security monitoring, and play a crucial role in maintaining a secure and efficient computing environment. With a focus on user satisfaction and continuous improvement, the Support Analyst will be an integral part of fostering a technology-enabled workplace. The role supports the IT team in delivering excellent 1st line support to over 500 users across over 200 sites in the UK and Europe. Main responsibilities of the Infrastructure Analyst: • Monitoring and maintaining networks and servers., • Upgrading, installing, and configuring new hardware and software to meet user needs., • Responding to technical issues and enquiries from store colleagues., • Creating user accounts and performing access control, as well as administering licenses., • Diagnosing and troubleshooting hardware and software problems to optimise computer systems., • Documenting processes, as well as backing up and archiving data., • Supervising and mentoring IT department colleagues, as well as providing IT support., • Keeping up to date with advancements and best practices in IT administration., • Troubleshooting network connectivity issues., • Assisting with the setup and maintenance of local area networks (LANs) and wide area networks (WANs)., • Collaborating with other IT professionals and departments to address complex issues., • Providing remote assistance to users working in different locations. The Ideal candidate for the IT Support Analyst: • Excellent customer service skills., • Proven work experience in IT support or IT technician roles., • Have a natural aptitude for solving problems and finding solutions., • Excellent communication skills, both spoken and written., • Fluent in French., • Be a self-starter and possess personal drive and pride., • Experience in technical support in a Microsoft-based environment., • Worked in and understood a retail, wholesale, or distributed company., • Practical experience with the Internet and network security protocols., • Full and clean driving licence. Apply now: If you are interested in this IT Support Analyst, then please apply now for immediate consideration!

Role: Procurement and Finance OfficerOrganisation: Higher EducationLength: 3 months initially Contract Type: Full TimeContract Hours: 35 hoursLocation: London Working Pattern: 2 days on-site (Monday and Tuesday) - 3 days remote (Wednesday, Thursday and Friday) My client is a well-established university based in a diverse part of London who are looking for a Procurement and Finance Officer to join their IT services team on an initial 3-month contract reporting to the Procurement and Finance Team Leader. The role is operating a hybrid model with Monday and Tuesday based in their newly refurbished office. Your new roleYou will be joining three other Procurement and Finance Officers on a full-time basis, providing high quality and responsive customer service towards customers that raise tickets within the Business Management function. You will provide advice and support to deliver high-quality, robust, resilient, responsive and secure customer-focused IT Services. • You will be using in-depth specialist knowledge of procurement and finance to recommend solutions to address complex issues and continually improve efficiency of service., • Process invoices, expense claims and interdepartmental transfers, supplier statement reconciliations, raise requisitions and processing through to purchase orders., • Provide advice and support on budgetary, financial and purchasing matters as required.* Deliver to defined Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs)., • Create summary reports to be used by lead team and managers to support informed decision-making., • Manage and plan your own workload to deliver to agreed targets and timescales, using industry best practice methodologies to deliver value., • Make recommendations and provide proactive and pertinent input to technology sourcing and supplier management options as they relate to financial goals and plans., • Provide quotes and advice on purchasing, processing expense claims, interdepartmental transfers and any other financial advice as required., • Ensure that purchasing and ordering processes are in line with the IT sourcing strategy, making recommendations as appropriate, • Experience using ticketing software, • Experience using finance purchasing software, • Experience within Procurement, • Experience using MS Office at an intermediate level, including Excel. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Salary \n \n Between about £34,445 and £37,568 per annum with overtime available (previous PCV driving experience taken into account) \n \n \n We are looking for qualified bus drivers / PCV licence holders to join our Rainham Garage team. Come and join our front line heroes working for a sustainable, diverse and community focused employer who puts its people at the heart of its business. \n \n Our Stagecoach heroes continue to keep London’s people moving and the safety and support of our people is paramount and at the heart of our business. \n \n Our vision is to help people lead more sustainable lives, harnessing new and greener technology, whilst protecting our people and customers. The health and wellbeing of our diverse people is a priority as we support people to be themselves at work and supporting our local communities with our charitable partnerships. \n \n So come our join our Rainham garage heroes. \n\n • Typical annualised earnings of between about £34,445 and £37,568, based on experience, with overtime available (we will give you our current open rate based on all your previous PCV driving experience, subject to conditions)\n\n \n\n • Working different shifts with different days off each week\n\n \n You’ll be one of our great team of bus drivers who transport our fantastic customers safely and comfortably every day to healthcare and employment, to shopping and leisure, and to friends and family. \n \n Aside from the satisfaction of being a key worker in your community, there’s loads of reasons for you to join the Stagecoach London team… \n\n • Great benefits including a generous company pension scheme, 20 days holiday, free financial education and affordable loans, and finally a range of money-saving opportunities including discounts on holidays and retail, cinema outings, dental insurance, vehicle breakdown cover and hotels and attractions\n\n \n\n • Free travel for you and a household member on TfL bus and rail services (this is a non-contractual benefit) and outside London there is free travel for you and a companion on Stagecoach buses.\n\n \n\n • Guaranteed 41 minimum hours with overtime for those who want to increase their earnings\n\n \n\n • Plenty of job security from being a key worker at the heart of our communities, where we always need great people behind the wheel\n\n \n\n • UK-wide opportunities whereby if you’re moving out of choice or circumstance, as we run bus companies across the UK, you can transfer to a new location\n\n \n\n • Supportive and high quality training from some of the best (and nicest!) driver trainers in the industry – we’ll teach you everything you need to know about our routes, our vehicles, how to offer the best customer service and more.\n\n \n\n • Career development including our Trade Up scheme for drivers who want to move into engineering, promotion opportunities to Driver Mentor, Regulator/Controller and Driving Instructor, and routes into management and leadership for those who want that\n\n \n\n • Secondment opportunities to work elsewhere in the business – either on big events like Silverstone and Cheltenham Festival, or into our Stagecoach wide head office support functions\n\n \n\n • An employee assistance programme to support health and wellbeing through a confidential service available 24 hours a day which provides specialist guidance and assistance on a range of personal and work-related issues, from dealing with stress and anxiety to managing financial, marital or legal issues.\n\n \n\n • A great working environment with loads of opportunity to make new friends from a bunch of great workmates, managers who work hard to create great places to work, and employee networks building inclusive environments for women, veterans, carers, multicultural and LGBTQ+ colleagues. We are proud to advocate and partner with our corporate charity, as well as a number of community engagement projects – in addition to proudly promoting an array of health, wellbeing and family initiatives.\n\n \n The recruitment process is simple – you apply online, we’ll get you in for an interview, and that’s it! \n \n It doesn’t matter if you’re working in customer service, the care industry, retail, hospitality or in a warehouse or factory, the only things we need are… \n\n • You need to hold a PCV driving licence (category D) with no more than 6 penalty points (unless you have held the licence for under two years)\n, • You need to want to deliver great customer service\n, • You need to have a patient, safe and courteous approach to driving\n\n \n So if that’s you, and you like what we’re offering, then apply above! \n Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age. \n \n Location: \n \n Stagecoach Rainham Garage Units 2,3 and 4, Albright Industrial Estate, Ferry Lane Rainham RM13 9BU

About Klyk At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies (like Wild, THIS, B Lab) adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down. The Role We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices. You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats. You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow. You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where team work is everything. About You • Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment, • Experience supporting and troubleshooting both MacBooks and Windows devices, • Experience with Cyber security with administering email security & end-point security, • Experience administering Google Workspace & Microsoft 365 and able to manage users and groups, • Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices, • Experience using Helpdesk solutions such as Autotask to manage tickets and support requests, • Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software, • Experience with scripting to define components and run automations, • Ambitious to grow technically and develop expertise in specific tech and cyber areas, • Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s, • Ability to work under pressure, take initiative and display proactivity, • Be comfortable to have video calls with end-customers to deliver support, • Team-focused - you’re a team player but also work great independently Responsibilities for the role include: • Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support, • Conduct root cause analysis to prevent the recurrence of issues, • Respond and resolve support requests, often utilising RMM, • Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets, • Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements, • Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups, • Monitor and respond to security alerts ensuring protection against potential threats, • Monitor and identify phishing / spam emails through an email security solution, • Support and manage the services that Klyk offer including endpoint security and cloud backup, • Build laptops for new customer employees and perform onboarding call for the starter, • Create and maintain documentation for internal and customer configurations and processes Why work with us? • Competitive salary based on experience and private medical care, • Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands, • Experienced founder team with lots of growth opportunities, • Hybrid Role - 2 days in office in London, • Working with clients which are the fastest growing companies in the UK, • Environment where learning is encouraged with learning budget, • 2 days per year paid impact days to contribute to society, • Budget for home set up

Job Title: Senior Field Engineer Location: London (onsite) Job Type: Full-Time Job Description: We are seeking a highly skilled and experienced Senior Field Engineer to join our dynamic IT team based in our London office near Aldgate. The ideal candidate will have a strong technical background in networking and physical infrastructure, excellent problem-solving skills, and the ability to lead IT projects and support initiatives. The role may require planned travel within the UK and Europe as required by customers. Key Responsibilities: • Onsite troubleshoot with strong network skills for customer infrastructure including understanding of CGNAT connection within firewalls using Starlink, • Technical Support: Provide advanced technical support to resolve complex IT issues for end-users and clients., • System Maintenance: Oversee the maintenance and administration of IT systems, including servers, networks, and applications., • Project Management: Lead and manage IT projects, such as system upgrades, migrations, and deployments., • Security Management: Implement and maintain security protocols to safeguard data and IT infrastructure., • Documentation: Create and maintain comprehensive documentation for IT processes, systems, and procedures. Customer documentation needs to be to a high level of detail., • Team Leadership: Mentor and guide junior field engineers, providing training and support as needed., • Vendor Management: Coordinate with external vendors and service providers to ensure timely and effective delivery of IT services. Qualifications: • Education: Bachelor's degree in Computer Science, Information Technology, or a related field., • Experience: Minimum of 5 years of experience in IT support or a related role, MSP experience would be an advantage, with at least 2 years in a senior or leadership position., • Technical Skills: Proficiency in operating systems (Windows, Linux, macOS), networking, hardware, and software troubleshooting., • Microsoft 365 and Microsoft Azure infrastructure to configure and deploy new hardware i.e. Firewall, switches and wireless, • Attention to detail and ability to resolve issues with high level of troubleshooting skills Certifications: • Relevant certifications such as CompTIA A+, Network, Microsoft Az-104 or 305, or Cisco Certified Network Associate (CCNA) are preferred. Nice to have would be experience in Palo Alto firewalls, • Soft Skills: Strong analytical and problem-solving abilities, excellent communication skills, and the ability to work well under pressure., • Leadership: Proven experience in leading IT teams and managing projects. Work Schedule: • Monday to Friday 8.30am to 5:30pm

Software Engineer – UK Engineering Team A fast-growing technology company building the digital infrastructure for physical AI With offices across the US, Europe, and Asia, the UK team is based in London. About the Role As a Software Engineer on the UK Engineering team, the successful candidate will help lead the design, development, and optimisation of high-performance software solutions — ensuring scalability, reliability, and maintainability. They will work closely with the US engineering team and cross-functional colleagues to translate requirements into robust technical solutions. Key Responsibilities: • Leading design, development, and optimisation of high-performance libraries, modules, and products, • Architecting scalable, reliable, and maintainable software solutions, • Writing, testing, and debugging efficient modern C++ code, • Identifying and resolving performance bottlenecks, • Mentoring junior engineers and fostering a culture of learning, • Contributing to CI/CD pipelines, build automation, and deployment, • Ensuring software security, data protection, and compliance Requirements: • Bachelor's degree in Computer Science or related engineering field, • 5+ years of hands-on experience in performant modern C++ (or strong willingness to learn), • Strong OOP experience with clean code principles and good design patterns, • Experience with Docker, containerised environments, and Linux-based OS (RHEL, Ubuntu), • Understanding of service-oriented architecture and message broker/data broker paradigms, • Willingness to travel to offices and customer sites as needed, • Ability to hold UK Security Clearance (current or previous preferred) Nice to Have: • Master's degree; 7+ years C++ and Python experience, • Experience embedding C++ in Python (and vice versa), • Distributed systems experience, • Experience with Bazel, • Background working on national security projects, • Experience in Remotely Operated Systems (RO2), Uncrewed Aerial Systems (UAS), or Counter-UAS (C-UAS) Work Style: The company operates primarily on an in-office basis, with flexibility for occasional remote work.

Service Manager - Solar PV & Inverter Systems A historic brand in the renewable energy sector, specializing in the production and sale of inverters for photovoltaic systems and storage systems, is currently engaged in an ambitious growth and development journey, supported by significant investments in technology, organization, and management. Its goal is to strengthen its position in the solar inverter market and build a solid, future-oriented structure. With a comprehensive and competitive product portfolio, it enters the UK market with clear and ambitious goals. We are seeking an experienced Service Manager to lead and develop our client’s after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently. Service Manager Key Responsibilities • Lead and manage after sales service activities for solar inverter systems across the UK, • Ensure timely troubleshooting, repair, replacement and commissioning support, • Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance), • Lead, coach and support internal engineers and external service partners, • Coordinate service delivery across multiple stakeholders, ensuring consistent standards, • Act as escalation point for complex technical issues and customer complaints, • Provide technical support and guidance to customers, installers and partners, • Oversee resolution of field issues, ensuring minimal downtime and high service quality, • Maintain strong relationships with key customers and stakeholders, • Manage warranty claims, RMA processes and spare parts coordination, • Ensure compliance with UK regulations and internal service standards, • Utilise CRM and service management tools to track performance and reporting, • Feed field issues back to Product Management and R&D teams, • Support service strategy development and process improvements, • Drive initiatives to improve product reliability and service efficiency Service Manager Key Requirements • 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables, • Strong technical knowledge of solar inverter systems and PV plant operations, • Experience managing engineers or service partners, • Good understanding of the UK solar market and regulatory environment, • Strong stakeholder management and customer-facing capability, • Degree or technical qualification in Electrical Engineering, Renewable Energy or similar, • Experience with CRM and service management systems, • Willingness to travel across the UK Why Apply? This is a leadership role within a growing OEM, you'll be a key part of their journey in entering the UK market and will be given the opportunity to shape UK service operations and directly influence customer experience and product performance in the Solar and BESS market. • Competitive salary and benefits package, • Career development and training opportunities, • Collaborative, international working environment If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity! Submit your CV or contact Holly Higginson () to see if this could be the next step in your career.

Job Title: Principal Systems Engineer Location: London (Hybrid working available) Salary: Up to £75,000 About the Role We are looking for an experienced Principal Systems Engineer to play a key role in delivering advanced maritime and defence technology solutions. The organisation specialises in the development of sophisticated sonar and anti-submarine warfare systems that support naval operations globally. This is a senior position requiring strong technical leadership and a deep understanding of the full systems engineering lifecycle. You will drive systems engineering activities across complex, high-integrity projects while mentoring junior engineers and influencing technical direction. Key Responsibilities • Lead systems engineering activities across the full project lifecycle (concept, development, integration, verification, and in-service support), • Own and manage system requirements, ensuring traceability and alignment with customer needs, • Define system architectures and support high-level and detailed design decisions, • Oversee system integration, verification, and validation strategies, • Provide technical leadership and mentorship to junior and mid-level engineers, • Act as a key interface between engineering disciplines, stakeholders, and customers, • Lead and contribute to design reviews, risk management, and technical governance, • Ensure compliance with relevant industry and regulatory standards Key Requirements • Proven experience in a senior or lead Systems Engineering role, • Strong understanding of the full systems engineering lifecycle (V-model), • Experience with requirements management and tools (e.g. DOORS, Jama, or similar), • Demonstrated ability to lead technical teams and influence project outcomes, • Excellent stakeholder management and communication skills, • Degree in Engineering, Physics, or a related discipline (or equivalent experience) Desirable Skills • Background in defence, maritime, or other safety-critical industries, • Experience with complex systems integration and delivery, • Knowledge of modelling and simulation tools (e.g. MATLAB, Simulink, SysML), • Familiarity with configuration management, governance, and assurance processes, • Chartered Engineer status or working towards it What’s on Offer • Salary up to £75,000, • Hybrid working options, • Opportunity to lead on innovative, mission-critical defence programmes, • Strong career progression and leadership opportunities

Installation Engineer – Access Control, Digital Identity Location: London (Field-Based) Salary: £40,000 + Benefits Job Type: Full-time, Permanent Travel: Regular travel across London with occasional overnight stays Applause IT are recruiting for a Installation Engineer to join a leading global provider of digital identity and workforce management solutions. This is an excellent opportunity for a hands-on Field Engineer with an electrical or electronic background to join a growing operations team delivering installation, maintenance and technical support across customer sites in London. The Role – Installation Engineer As a Installation Engineer, you will be responsible for: • Installation, commissioning and testing of hardware and digital workforce solutions at customer sites, • Routine and reactive maintenance, • Fault finding, diagnosis and resolution of technical issues, • Providing on-site technical expertise to customers and key stakeholders, • Ensuring installations meet compliance and quality standards, • Delivering a consistently high level of customer satisfaction, • Supporting ongoing service and maintenance contracts The Field Engineer role involves regular travel across London and occasional overnight stays where required. Required Skills & Experience To be successful in this Installation Engineer role, you will have: • Previous experience in a site-based or field-based engineering role, • Electrical or electronic installation background Experience installing or maintaining systems such as: • Access control or similar electronic devices, • CCTV, • Fire alarm systems, • Strong fault-finding and diagnostic skills, • Excellent customer-facing communication skills Essential Requirements • Full clean UK driving licence, • DBS check (required), • CSCS and/or SSSTS accreditation Why Apply? • Join a growing, technology-led organisation operating in high-demand sectors, • Work on varied installation projects across London, • Stable, permanent position with long-term progression potential, • Competitive salary of up to £40,000, • Opportunity to develop technical expertise within digital identity and workforce solutions If you are an experienced Installation Engineer looking for your next opportunity in London, click apply now to be considered.

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. The successful candidate will work on maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. • You take pride in your reputation and can create meaningful relationships based on knowledge and trust, • You have high standards of integrity and expectations for yourself and others, • You consider yourself to be a fast learner; you are driven to improve your knowledge and experience continually, • You enjoy mentoring and collaborating with colleagues across various roles, • You are comfortable guiding teams and individuals on completion of tasks that contribute towards delivering a wider strategy or goals, • Your friends and colleagues describe you as engaging, a strong communicator who is eager to bring teammates together to figure things out, • You are self-motivated and able to flex easily between dealing with internal delivery teams and stakeholders and external clients Your Responsibilities External Focus • Manage communication with SS&C’s Wealth clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management., • Ensure client specific requirements are understood and IT services meet client expectations., • Deliver management information through regular reporting and service review meetings., • Identify opportunities for service improvement and respond to client feedback., • Actively work with IT peers to promote client focus and deliver an exceptional customer experience., • Support requests for client oversight and due diligence. Business Management • Partner with IT and Business leaders to define and maintain standards and working practices., • Act as an escalation point for issues impacting the SS&C Wealth business unit., • Share updates on IT Initiatives and support delivery of the IT strategy within the business., • Partner with the business in the development of the business strategy for the SS&C Life & Pension business in Ireland., • Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)., • Continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance., • Communicate and promote the values which reinforce and support a consistent quality culture. Your experience • Proven Client Relationship Management and/or IT Service Management experience, • Strong experience in IT Incident Management within complex, multi-platform enterprise environments., • Proven ability to work across organisational boundaries to deliver for the business and our clients, • Knowledge of technology best practices and standards., • Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders, • Skills in problem-solving and logical thinking, • Ability to work in a challenging environment and adaptable to continuous change EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Summary The Service and Installation Engineer is responsible for the installation and maintenance of advanced image and detection systems at Heathrow Airport. This role ensures seamless system operations, supporting aviation safety and efficiency. By providing exceptional customer service and technical support, the technician upholds Analogic's reputation for excellence in security solutions. This position offers opportunities for professional growth within an innovative team dedicated to cutting-edge technology. Why should you join the Analogic team? At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in supplying transportation security professionals with leading-edge aviation security screening equipment and health care workers with high-tech medical products. We offer a competitive compensation and benefits program, and an opportunity to grow with us! To learn more about our culture, mission and vision please visit Your Primary Responsibilities: • Install and commission Hold Baggage Screening (HBS) systems and associated components., • Perform upgrades, retrofits and removals aligning with engineering changes., • Diagnose and troubleshoot equipment issues efficiently., • Apply repair methodologies and recommend improvements., • Conduct maintenance and provide technical support on equipment and systems., • Assess performance and recommend modifications or enhancements., • Provide technical support and training to customers and service professionals., • Maintain effective communication and build positive customer relationships., • Document inspections, maintenance, and repairs; submit paperwork promptly., • Produce detailed service reports and maintain clear communication., • Meet project installation goals and deadlines., • Schedule and prioritize work to meet daily service demands., • Maintain and calibrate tools and test equipment. Education, Work Experience, Skills and Competencies Requirements: • Technical degree (e.g., electrical, mechanical, or related field) or equivalent experience, • Over 5 years of experience in troubleshooting, repair, and field service., • Strong electronic and mechanical troubleshooting skills; quick to learn new technology., • Professional demeanor with a customer-focused approach., • Must pass all required pre employment screening, • Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards., • Valid driver's license, reliable transportation, and passport for international travel., • Ability to obtain and maintain an Airport ID Badge and necessary security clearances, including public trust clearance., • UK citizenship or permanent residency required., • Must be able to work variable hours and perform manual handling tasks., • Must live within commuting distance to Heathrow Airport. Working Conditions: The following functions are essential to the performance of the job. The Service and Installation Engineer is often the only Analogic employee on site and therefore must be able to perform the functions of the job singularly: • Ability to safely and successfully perform the essential job functions, including meeting qualitative and/or quantitative productivity standards., • Ability to maintain regular, punctual attendance, • Ability to lift, carry, push, and pull up to 75 pounds, • Ability to bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit, stand for long periods of time, turning, and working in unusual positions requiring full body mobility., • Ability to be able to reach, above and below shoulder level, flex or extend neck and have good hand and finger dexterity., • Must be able to work in tight, semi-enclosed spaces occasionally To learn more about our culture please visit: ___ Follow us on LinkedIn:___

Vehicle Technician London Up to £40250 per annum + Overtime available + Monday to Friday Are you an experienced engineer who enjoys working with your customers to solve engineering problems? Do you have the engineering and commercial know-how to effectively represent a global leading brand? If so, you should continue reading… The Company You will be joining an organisation synonymous with engineering excellence, developing leading power generation technology solutions for customers in the marine, construction, agricultural, rail and defence sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Vehicle Technician we are looking for will have a clear track record of delivering added value services in client facing roles. The Ideal Candidate You will be experienced in both the mechanical and electrical maintenance of diesel engines and / or propulsion systems and associated electrical control technology, ECU’s (Electronic control unit). Qualified to NVQ2 as a minimum you will have demonstrable experience of fault diagnostics and remote diagnostics and conditioning. Working in the customer location that is a highly safety critical environment, you will be required to undertake pre-employment checks including medicals, drug and alcohol screens Due to the nature of the role, we welcome applications from the ex-forces personnel, such as RAF, Royal Navy or British Army, or experienced engineers within Marine, Rail, Automotive, HGV or Bus sector. This is a fantastic opportunity to move your career towards the Rail sector! The Role As the Vehicle Technician you’ll be carrying out fault diagnostics on modern diesel engines. Fully product training will be provided as Technicians are responsible as product experts for ensuring performance and availability for the diesel engines in the rolling stock. Whilst hands on work, at the heart of this role is being able to undertake remote diagnostic work to obtain, evaluate and interpret data to identify likely faults before physically seeing the engine. This represents intermediate fault-finding activity and fault resolution courtesy of effective condition monitoring. The Salary Basic salary of £35,000 per annum (plus £5250 London Allowance in your live within the M25). This role is Monday to Friday 7am to 4pm, 40 hours a week, 25 Days holiday + BH, Attractive pension scheme, private medical and other big company benefits are offered as standard. If you are passionate about providing exceptional customer service within a Vehicle Technician role and can offer the knowledge and flexibility the role requires, get in touch for immediate interview! Either email your CV to or call 07814890976 to discuss Please note – you must be able to prove eligibility to work in the UK to be considered for this position

About the Role We are seeking a Senior Full-Stack Engineer to join our team and help build the next generation of AI solutions. This is a unique opportunity to be a key technical contributor in a fast-paced, innovative environment where you'll wear many hats and have significant impact on our product and engineering culture. As a full-stack engineer, you'll work across the entire technology stack—from backend services and data pipelines to infrastructure and deployment. You'll collaborate closely with the engineering team to architect, build, and scale our micro-services based platform while maintaining high code quality and operational excellence, utilising AI to maximise software development productivity. About Prolo Prolo is building an AI-powered procurement platform for the construction industry, which is one of the oldest and least digitised sectors in the world. The core system ingests unstructured purchase orders and transforms them into structured materials data, integrating with a network of suppliers and logistics partners to automate quoting, sourcing, and fulfilment workflows. What We're Building We're building a sophisticated AI platform that leverages graph databases, machine learning, and modern cloud infrastructure to deliver intelligent procurement and customer service solutions. Our stack includes: • Backend Services: Python 3.13, FastAPI, async micro-services architecture, • Data Layer: Neo4j graph database, PostgreSQL, complex data modelling, • AI/ML: OpenAI integration, semantic search, conversational agents, unstructured data analysis and extraction, • Infrastructure: AWS (Lambda, ECS/EKS, API Gateway, S3), • DevOps: Terraform, GitHub Actions, Helm, Infrastructure-as-Code, • Data Science: Graph analytics, data pipelines, ETL workflows, Jupyter notebooks Required Qualifications Software Development • 5+ years of professional software engineering experience, • Strong proficiency in Python (3.10+) with deep understanding of async programming, • Experience with Poetry or similar Python dependency management tools, • Experience building RESTful APIs and micro-services, • Solid understanding of database design and optimisation (both SQL and NoSQL), • Experience with graph databases (Neo4j preferred) or willingness to learn quickly, • Knowledge of event-driven architectures and message queues, • Knowledge of API design principles, data validation, and serialisation, • Experience with observability tools (OpenTelemetry, Prometheus, Grafana), • Experience with AWS Lambda and serverless architectures, • Experience working across the stack (backend + some frontend), • Understanding of web technologies, HTTP, and API integrations, • Ability to contribute to responsive frontend code when needed, • Hands-on experience using AI-assisted development tools (e.g. Cursor, GitHub Copilot) including prompt engineering, context management, and evaluating AI-generated code critically, • Familiarity with agentic coding workflows — using AI agents to scaffold, refactor, test, and document code autonomously DevOps & Infrastructure • Hands-on experience with cloud platforms (AWS preferred), • Experience with containerisation (Docker) and orchestration (Kubernetes), • Knowledge of Infrastructure as Code (Terraform, CloudFormation, or similar), • Experience setting up CI/CD pipelines, • Understanding of service deployment, monitoring, and troubleshooting Data Science/Analytics • Experience with data analysis using Python (pandas, numpy), • Understanding of data pipelines and ETL processes AI/LLM Engineering • Experience integrating LLM APIs (OpenAI, Anthropic, Gemini, or open-source equivalents) into production applications, • Understanding of core LLM concepts: context windows, token limits, temperature, system prompts, and model selection trade-offs, • Experience with prompt engineering techniques — few-shot prompting, chain-of-thought, structured output, and instruction tuning, • Practical knowledge of RAG (Retrieval-Augmented Generation) architectures, including chunking strategies, vector embeddings, and similarity search, • Familiarity with LLM orchestration frameworks such as LangChain, LlamaIndex, or similar, • Experience designing and building agentic systems — tool-calling agents, multi-step reasoning, and human-in-the-loop workflows, • Understanding of MCP (Model Context Protocol) or similar standards for connecting AI models to external tools and data sources, • Knowledge of LLM evaluation methods — measuring accuracy, hallucination, latency, and cost, • Awareness of responsible AI practices: bias, safety, output validation, and guardrails in production systems, • Experience managing LLM costs and optimising for latency vs. quality trade-offs in real deployments Soft Skills • Wearer of Many Hats: Comfortable switching contexts and working across different domains, • Self-Starter: Ability to work independently and take ownership of projects, • Problem Solver: Strong analytical and debugging skills, • Collaborative: Excellent communication skills and ability to work in a small team, • Adaptable: Comfortable with ambiguity and rapid iteration, • Mentoring: Able to mentor less-experienced Software Engineers. Nice-to-Have Qualifications • Experience with FastAPI or similar async Python web frameworks, • Experience with Neo4j or other graph databases, • Experience with graph algorithms and network analysis, • Experience with Helm and Kubernetes operators, • Background in data science, statistics, or scientific computing, • Experience with graph analytics or network analysis, • Experience with Apple and Google App Stores, • Experience in early-stage startups What We Offer • Impact: Direct influence on product direction and technical decisions, • Growth: Opportunity to work across the entire stack and learn new technologies, • Ownership: Take ownership of features from conception to deployment, • Flexibility: Hybrid, remote-friendly work environment, • Equity: Meaningful equity stake in the company, • Learning: Access to cutting-edge technologies and challenging problems How to Apply Please submit: • Your resume/CV, • A brief cover letter explaining why you're interested in this role, • Links to your GitHub profile or relevant code samples, • Any relevant projects or work that demonstrates your experience We're particularly interested in candidates who can demonstrate: • Experience building scalable backend systems, • Ability to work across multiple domains (backend, DevOps, data), • Examples of taking projects from idea to production, • Contributions to open source or personal projects Note: Prolo is a startup with a small engineering team, which means you'll be expected to be versatile, proactive, and comfortable with ambiguity. If you're excited about building something from the ground up and working across the entire technology stack, we'd love to hear from you.

Data Platform Engineer Location: London (Hybrid – 3 days per week onsite) Contract Type: 6 month Rolling Contract – Inside IR35 (Day Rate) Rate: £700–£750 per day About the Role We are seeking a Senior Software Engineer / Data Platform Engineer to support the ongoing evolution of a large-scale financial data platform. You'll be working with the technology team, supporting a core platform modernisation initiative. Our environment combines long-established enterprise systems and legacy components with modern cloud-based services running on AWS. The platform processes high-volume structured financial data and underpins both internal systems and customer-facing products. A substantial portion of the platform is built on large SQL Server data estates, making strong SQL expertise non-negotiable. You will play a key role in modernising core systems, improving performance and reliability, and delivering scalable services for the next generation of our platform. This role is ideal for engineers who can work confidently across both legacy and modern architectures, and who have deep experience designing and building robust APIs and data services. Key Responsibilities • Develop and optimise SQL Server queries, stored procedures, and data processing logic to handle high-volume structured data, • Design and implement backend services using modern programming languages (Python or C#), • Support and enhance existing legacy platforms, identifying opportunities for iterative modernisation, • Improve query performance through indexing strategies, query optimisation, and data processing efficiency, • Enhance platform reliability through automation, monitoring, and operational improvements, • Build and maintain services deployed within AWS environments, including API Gateway and scalable service architectures, • Design, build, and maintain reliable APIs for internal systems and integrations, • Use AI-assisted development tools (e.g., GitHub Copilot and IDE-integrated AI assistants) as part of the engineering workflow, • Collaborate with engineers, architects, and product teams across distributed locations, • Contribute to engineering standards, best practices, and platform-wide improvements Essential Skills & Experience • Significant professional software engineering experience (typically 8+ years), • Strong SQL Server skills, including complex queries, stored procedures, indexing, and performance tuning, • Experience working with large relational datasets, • Solid backend development experience in Python or C#, • Experience working in AWS environments, • Experience with complex enterprise or legacy systems, • Strong analytical and problem-solving abilities, • Ability to operate autonomously with minimal onboarding in a fast-paced environment, • Excellent communication across technical and non-technical stakeholders Desirable Experience (not required but if you have 1 or more it helps) • Experience designing and building APIs, • Strong mathematical or quantitative background, • Experience modernising legacy systems, • Experience designing data processing pipelines or ETL solutions, • Experience using AI-assisted development tools such as GitHub Copilot, • Experience in financial services, market data, or capital markets environments, • Degree in Computer Science, Software Engineering, Electronics, Electrical Engineering, or equivalent experience, • Exposure to regulated industries or complex data governance frameworks To apply, click the link provided. or email for a faster response.

Who We Are: This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: ___ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Working Conditions: Permanent, London - Hanbury St, Spitalfields Shift Work Patterns, including weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: • Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes)., • Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage., • Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team., • Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery., • Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed., • Proactively identify and address potential issues before they impact service delivery., • Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact., • Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis., • Assist in the development and maintenance of incident management and disaster recovery plans., • Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures., • Maintain accurate records of network configurations, service documentation, and incident logs., • Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:, • Device configuration and testing., • Network and service documentation., • Installation and commissioning., • Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks., • Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers., • Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities. You Have These: Essential: • Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge., • Strong knowledge of Broadcast environments and workflows., • Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers., • In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast., • Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Drive to build their knowledge and skills on existing and emerging technologies., • Self-motivated and organised individual., • Flexibility to work unsociable hours as required to cover sporting events. Advantageous: • Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous., • Experience with standard routing protocols such as OSPF and BGP., • Experience in video and audio encoding technologies and parameters., • Knowledge of fibre optical technologies with experience in deployments and troubleshooting., • Proficient in Windows and Linux operating systems. Added MacOS., • Experience with booking systems and/or automation systems., • A degree in engineering, telecommunications, or a related field., • Python scripting experience. Unusual Challenges • International travel will be required at least once a year to support our global team., • The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences., • Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our ___. For information regarding Terms of Use for this and other TKO websites, please review our ___

Centrii is seeking a Tier 1 Technical Support Specialist to join our growing technical operations team in London, England. This role is ideal for someone early in their IT career who enjoys troubleshooting, working with customers, and serving as the first line of response for technical support issues. The Tier 1 Support Specialist will monitor automated alerting platforms and service tickets, perform initial troubleshooting, and escalate issues to higher-level engineers when necessary. This position plays a critical role in ensuring timely response and effective coordination between customers and Centrii’s technical teams. Key Responsibilities • Monitor inbound alerts and notifications from automated systems and monitoring platforms (including Zendesk and other ticketing tools), • Receive and triage incoming customer support requests, • Perform initial troubleshooting and diagnostics on reported issues, • Document all troubleshooting steps clearly within the ticketing system, • Escalate complex or unresolved issues to Tier 2 or Tier 3 engineers when appropriate, • Maintain clear and professional communication with customers throughout the ticket lifecycle, • Track and update ticket status to ensure proper resolution and follow-through, • Work closely with internal engineering and operations teams to ensure timely issue resolution Required Qualifications • 1–3 years of verifiable experience in a technical support, helpdesk, networking, or MSP environment, • Experience triaging inbound support tickets and working within a structured ticketing system, • Hands-on experience using Zendesk or a similar service desk platform, • Basic understanding of networking concepts, • Strong troubleshooting mindset and ability to gather key diagnostic information, • Excellent written and verbal communication skills, • Ability to work collaboratively in a fast-paced technical environment Preferred Experience • Familiarity with networking platforms such as:, • Cisco, • Fortinet, • Cradlepoint, • Experience working with monitoring platforms or automated alerting systems, • Entry-level industry or vendor certifications are strongly preferred, such as:, • CompTIA Network+, • Cisco CCNA, • Fortinet NSE Why Join Centrii You’ll be helping deliver the infrastructure behind modern energy systems, supporting secure and reliable operations across renewable energy environments. Our team is building the next generation of operational technology visibility and cybersecurity for the global energy market, and our Project Managers are critical to ensuring successful execution at scale. If you're interested in managing projects that directly impact critical infrastructure and the future of energy, we’d like to hear from you.

About Us Every business needs to know who they’re really working with whether it’s suppliers, investors, partners, or third parties. At Xapien, we’re reinventing how organisations do that, combining speed, scale and accuracy with cutting-edge AI. Since 2018, we’ve grown from a deep-tech startup to a global player in AI-driven due diligence and risk intelligence. 2024 was a landmark year as we closed a $10M Series A, earned recognition in the Chartis RiskTech100® and Everest Group’s Leading 50™, and expanded our products, markets and customer base. 2025 was even bigger: With new regulations, rising compliance pressure and growing reputation risks, organisations everywhere are demanding smarter, faster ways to work and they’re turning to us. Customers worldwide from global law firms and private banks to universities and nonprofits rely on Xapien to turn days of manual research into trusted insights, delivered in minutes. Our momentum so far Customers in a diverse range of industries, with particular growth in wealth management, financial services and supply chain onboarding. Demand accelerating beyond our UK headquarters, across multiple continents with new customers in the Middle East, Asia, and Oceania. Why this is an exciting time to join This isn’t just another tech role; it’s an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency. For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien. The Role We're hiring a Staff Backend Engineer to join our engineering team in a high-impact technical leadership role. You'll work on our most challenging technical problems, own parts of our platform's architecture, and help shape the technical direction of our backend stack. Our tech stack centres on Go microservices, with Temporal workflows and MongoDB running on Kubernetes in GCP. You'll work with modern patterns including event-driven architectures, gRPC and REST APIs, and comprehensive observability with Grafana Cloud. We're an AI-native engineering team. We use Claude Code daily and we're investing heavily in AI-assisted development as a core part of how we build software — not as an experiment, but as a first-class engineering practice. We want engineers who are excited about this and who have ideas about how to push it further: how to decompose work for AI agents, how to maintain quality at higher velocity, and how to help an entire team get dramatically more productive with these tools. You'll take technical ownership of major domains within our platform — whether that's our Investigations pipeline (web scraping, data provider integrations, LLM-powered analysis) or our Core App systems (user journeys, features, and configuration). You'll be a technical authority, establishing patterns that others follow and driving initiatives that span multiple teams. What You'll Do • Own the technical direction and architecture for parts of our platform, • Design and build complex backend services and systems that scale, • Drive technical decisions that affect multiple teams, • Establish patterns, standards, and best practices that others will follow, • Shape and evolve our AI-assisted development practices, setting the standards for how the team works effectively with AI tooling, • Use AI tooling to multiply your own output and help the wider team do the same, rethinking how engineering work is planned, decomposed, and delegated, • Lead complex technical initiatives from design through implementation, • Identify and address systemic technical challenges across our backend, • Set the standard for high-quality code, whether written by hand or with AI — knowing when to trust, when to intervene, and what good looks like either way, • Mentor engineers across the organization, raising the technical bar, • Balance technical excellence with pragmatic delivery, • Influence technology choices and architectural direction, • Collaborate with engineering leadership on technical strategy, • Build new systems and features while improving our existing architecture What We're Looking For Essential • 10+ years of professional software engineering experience, • Strong backend engineering fundamentals — we use Go, but we're hiring an engineer, not a language specialist. If you're excellent and haven't written Go before, that's fine., • Proven track record of designing and owning large-scale systems, • Strong experience with distributed systems, event-driven architectures, or similar complex systems, • Deep understanding of databases, particularly MongoDB or similar NoSQL systems, • Extensive experience with microservices architecture and inter-service communication, • Expert-level understanding of containerization (Docker) and orchestration (Kubernetes), • Experience working with AI coding assistants (Claude Code, Copilot, Cursor, or similar) as a core part of your development workflow, with a perspective on how to get the most value from them, • Experience establishing technical standards and patterns across teams, • Strong architectural thinking with ability to balance trade-offs, • Track record of mentoring and developing other engineers, • Ability to drive technical initiatives with minimal guidance, • Experience influencing technical direction at an organizational level, • Excellent communication skills with ability to articulate complex technical concepts Highly Desirable • Experience with Temporal or similar workflow orchestration systems at scale, • Deep knowledge of event streaming platforms like Kafka, • Experience with LLMs and AI integration (particularly for Investigations team), • Experience driving AI tooling adoption and practices across an engineering team — establishing shared conventions, measuring impact, and helping engineers level up, • Background in SaaS platforms or B2B products at scale, • Expert-level knowledge of observability tools (Grafana, Prometheus, etc.), • Deep understanding of authorization patterns, security, and multi-tenancy, • Experience with protobuf and gRPC Our Tech Stack • Languages: Go, • Databases: MongoDB, • Messaging & Orchestration: Temporal, Kafka, • APIs: REST, gRPC, protobuf, • Infrastructure: Kubernetes, GCP, • Observability: Grafana stack, • AI/ML: LLMs (OpenAI, Gemini), RAG systems, • Development Tools: Claude Code, AI-assisted development workflows What Success Looks Like In your first 6 months, you will have • Owned and driven a significant technical initiative to completion, • Established new patterns or improved existing ones across teams, • Mentored multiple engineers, visibly raising technical standards, • Contributed to architectural decisions, • Been recognized as a technical authority in your domain, • Made measurable improvements to system reliability, performance, or scalability, • Influenced the technical direction of our backend platform, • Helped evolve our AI-assisted engineering practices, contributing to how the team gets more value from our tooling Here’s our promise to you • We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work., • We succeed together- you will own a meaningful part of the business through our employee shares & equity programme., • Private health insurance to keep you in tip-top condition., • Life Insurance – let's hope nobody ever needs this!, • Unlimited holidays – yes, it really is uncapped – take the time you need, when you need it., • Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work., • Most importantly of all, we will work with you, to help you realise your fullest potential, always.

Head of Engineering, Platform & AI About Zeus Zeus is a leading logistics technology company focused on digitising, automating, and optimising supply chains through AI-powered solutions. Our integrated platforms Zeus Command, Zeus Command AI, and Zeus Connect streamline freight operations, enhance efficiency, reduce costs, and provide real-time visibility. Founded to modernise the transport and logistics sector, Zeus has grown into one of Europe’s fastest-growing logistics tech companies, working with major enterprises across multiple countries. Backed by advanced AI and sustainable transport solutions, Zeus is shaping the future of logistics. As we continue to scale, we’re looking for passionate individuals to join our team and help drive innovation in supply chain technology. If you're excited about AI, automation, and revolutionising logistics, Zeus offers an opportunity to work in a fast-paced, dynamic environment with leading industry expertise and state-of-the-art technology. The Opportunity Zeus Labs is building the execution intelligence layer for enterprise logistics — AI that turns ERP systems and tables into self-optimising operations. You will own development and maintenance of the platform that compresses hours of manual coordination into an automated AI-driven consolidation, touching millions of shipments annually for large manufacturers and distributors moving goods across continents. This is a rare role: production-grade AI systems (LLMs + combinatorial optimisation models) meeting enterprise integration reality (SAP ECC/S4, legacy TMS/WMS, webhook chaos). You will join a small, high-impact engineering team with plans to grow and evolve into specialised teams as we scale. What Will You Do Engineering Leadership & Delivery • Own end-to-end engineering delivery across Zeus Command AI (core platform) and AI layers and agents, • Drive planning, scoping, sequencing, sprint execution, and quality gates so work reliably ships, • Set standards for code review, testing, definition-of-done, incident hygiene, and operational excellence, • Contribute production code hands-on (20-30% of your time): ship features, close bugs, review/merge PRs, own complex cross-service work, • Coach engineers through pairing, PR feedback, debugging support, and raising team capability Enterprise Integration & Architecture • Lead integration strategy and execution with enterprise and legacy systems: ERP (SAP ECC/S/4HANA patterns), TMS, WMS, carrier/telematics platforms, customer master systems, • Own integration architecture across: Inbound/outbound APIs (REST/JSON), event-driven messaging (queues/topics), batch feeds, file-based interfaces (S3-based exchanges), structured email fallbacks, • Demonstrate practical experience with API management and integration middleware: API gateways, iPaaS/ESB patterns, message brokers, transformations, retries/backoff, idempotency, contract versioning, • Lead master data management for enterprise rollouts: SKU volumetrics, locations, customer/site data, carrier contracts, slot calendars. Data quality validation, reconciliation, governance (source of truth rules, drift detection). Own system architecture across services, data stores, and workflows, • Produce and maintain architecture artefacts as first-class outputs: System diagrams, sequence diagrams, data flow diagrams, ADRs/RFCs AI Systems & Production Operations • Own implementation quality for our AI agent flows: Tool execution safety, confirmation prompts for critical actions, bounded autonomy, deterministic fallbacks. Context/session handling (TTL memory), prompt/tool contracts, tool registry hygiene, • Build production practices around AI: Evals, monitoring, cost controls (token budgets, caching), model routing, prompt versioning, safe rollout, • Own production health: Logging, metrics, tracing, dashboards, alerting, post-mortems, • Improve resilience: Rate limiting, circuit breakers, idempotency, retries/backoff, event replay strategies, feature flags, safe deployments, • Work deeply with DevOps on AWS infrastructure, performance, and reliability: Containerised deployments, networking/security boundaries, secrets, scaling, environment management, • Own cost/performance trade-offs: Cloud cost monitoring, AI cost optimisation, workload tuning, capacity planning Security, Compliance & Customer-Facing Work • Build security into architecture and delivery: Tenant isolation, secure webhook patterns (auth/signatures/allowlisting), auditability, PII minimisation, • Lead remediation of dependency vulnerabilities and code scanning findings with measurable burn-down, • Join customer calls to: Explain architecture and integration in plain terms, Lead technical discovery and enterprise integration planning (incl. IT/security stakeholders), Handle escalations with structured RCA and clear action plans, • Produce enterprise-ready customer artefacts: Security overview, integration guides, interface specs, deployment runbooks Tech Stack & Environment Zeus is built on a consistent TypeScript-first stack: • Node.js + TypeScript for backend services, • Angular (primary) and React for web UI, • React Native for cross-platform mobile., • Our AI/optimisation modules are a deliberate “best tool for the job” exception, implemented in Python, • We run on AWS, using ECS with Fargate (multi-AZ) for containerised services, • AWS CodePipeline for CI/CD across multiple environments Must-Have Experience • 10+ years in backend/platform engineering, including at least 3 years in technical leadership (leading projects, owning architecture, or managing engineers), • Deep hands-on experience integrating with enterprise/legacy systems: ERP (SAP ECC/S4), TMS, WMS, carrier/telematics platforms, master data domains, • Strong integration background with API management and middleware: API gateways, iPaaS/ESB patterns, message brokers, transformation layers, contract versioning, • Master data management mindset: data modelling, reference data governance, reconciliation, quality enforcement, • Excellent technical documentation skills: diagrams and specs that engineering and customers can rely on, • Production operations experience: logs, metrics, incidents, post-mortems, cloud cost ownership, AI cost optimisation Nice-to-Have • SAP-style enterprise integration (IDocs, BAPIs, Integration Suite patterns), • Production LLM/agentic systems with guardrails and reliability practices What we offer • Private health insurance, • Pension plan, • Central working location, • Hybrid working, • Casual dress code, • Stocked kitchen and as much coffee & tea as you can drink, • Your own Mac or PC laptop and software subscriptions, • Discounted Gym memberships, a variety of virtual classes and seminars free of cost, discount coupons for all the major brands via Charlie HR perks, • Car rental scheme, • L&D via Udemy sponsored by Zeus, • Employee Assistance Program - Provides free of cost psychological, legal and medical counselling

Role: Senior Software Engineer - Front End Location: London/Newcastle – Hybrid Office & Home Who Are We? mkodo builds world class apps, middleware and digital products in the global lottery, betting, and gaming space. We have an open, supportive, dynamic culture where talented people are trusted to contribute to the team and company by carrying out their roles in a professional, collaborative, and skilled manner. We value the expertise of our team members and offer opportunities for personal development and career progression within the company. Acquired in February 2020, by Pollard Banknote Limited (PBL), a major supplier to the global lottery industries, brought mkodo strong financial security, access to resources and clients at a global level. About the role: Reporting to a Software Engineering Manager, the Senior Software Engineer is a major contributor and technical influencer within an engineering team delivering high-quality applications and services used by thousands of customers. As mkodo evolves, we are looking for more T-shaped engineers: not a ‘jack of all trades’ but individuals with deep expertise in one or more core engineering disciplines, combined with broad experience and adaptability across the wider software stack. While each Senior Software Engineer brings deep mastery in at least one area, they are comfortable collaborating across disciplines and contributing wherever business needs require. Core areas of depth may include one or more of: • Web / Front-end engineering, • Java/AWS backend and distributed systems, • React Native, • Android (Kotlin), • iOS (Swift) Successful candidates demonstrate deep expertise in at least one of these areas while maintaining practical experience and willingness to work across others. This role suits engineers who are highly autonomous, delivery-focused, and capable of owning technical design and execution for complex features and systems, while contributing to team growth and technical direction. What you’ll do: Engineering delivery & technical ownership • Design, build, and deliver high-quality software across mobile, web, and backend systems depending on business needs., • Take complex product or technical problems and break them down into deliverable, well-structured solutions., • Own the technical design and implementation of projects or features of moderate to high complexity., • Write production-quality, well-tested, maintainable code aligned with engineering standards., • Ensure reliability, performance, security, and scalability across systems and platforms., • Drive investigation and resolution of complex technical issues across the stack., • Contribute to and lead technical projects spanning multiple components or services., • Transform and modernise legacy systems where required. Cross-discipline contribution • Act as a deep expert in your primary discipline while contributing across other platforms or systems., • Collaborate effectively across web, mobile, and backend engineering to deliver cohesive solutions., • Demonstrate adaptability and willingness to work in different parts of the stack as business priorities evolve., • Support shared ownership of system quality and delivery across teams. Technical leadership & influence • Act as a technology leader within and beyond your immediate team., • Provide clear technical direction and decision-making that supports long-term architectural health., • Identify and drive improvements to engineering practices, tooling, and processes., • Identify, prioritise, and reduce technical debt., • Contribute to architecture discussions and help align teams on technical approaches., • Support drama-free, predictable releases through strong engineering discipline. Collaboration & delivery excellence • Provide realistic, data-informed estimates and delivery plans., • Break work into clear milestones and deliver predictably., • Collaborate closely with product, design, QA, and stakeholders., • Balance technical, product, and business trade-offs when designing solutions., • Mentor and support other engineers through pairing, reviews, and knowledge sharing., • Contribute to hiring and team growth. Quality, security & compliance • Implement strong testing, monitoring, and observability practices., • Support security and regulatory compliance (e.g., ISO27001, PCI where applicable)., • Adhere to secure coding and operational best practices., • Ensure systems meet reliability, performance, and quality standards. Key Skills & Attributes: Core expectations • Significant experience as a Senior Software Engineer or equivalent., • Deep expertise in at least one of:, • Modern web/front-end engineering (TypeScript/JavaScript frameworks), • React Native, • Android (Kotlin), • iOS (Swift), • Java/AWS backend engineering and distributed systems, • Demonstrated ability to work across multiple parts of the stack., • Strong understanding of modern software engineering principles and best practices., • Proven track record delivering complex, high-quality production systems., • Strong problem-solving skills and ability to tackle ambiguous or “black box” problems., • Ability to work independently with high-level direction. Cross-platform & systems thinking • Experience integrating client applications with backend services and APIs., • Understanding of distributed systems, APIs, and service architectures., • Experience working with cloud platforms (preferably AWS)., • Experience designing systems for scalability, reliability, and observability., • Familiarity with CI/CD pipelines, automated testing, and modern delivery practices., • Experience working with legacy systems and modernisation efforts. Engineering excellence • Strong testing mindset (unit, integration, and end-to-end)., • Experience with monitoring, logging, and observability tooling., • Performance optimisation and debugging experience., • Secure coding practices and awareness of common security risks., • Strong code review and maintainability focus., • Experience contributing to standards and best practices within teams. Leadership & collaboration • Experience mentoring and supporting other engineers., • Ability to influence technical direction and decision-making., • Strong written and verbal communication skills., • Comfortable working with technical and non-technical stakeholders., • Capable of leading small to medium technical initiatives or projects. Mindset & attributes • T-shaped engineer: deep in one or more areas, broad across many., • Adaptable and willing to work across technologies and platforms., • Product- and customer-focused., • Automation-first mindset., • Active learner who takes ownership of personal development., • Pragmatic decision-maker who balances speed, quality, and maintainability., • Comfortable operating in evolving, fast-moving environments. Nice to have (depending on discipline) • Experience with design systems and shared component libraries., • Experience with mobile release processes (App Store / Play Store)., • Experience with infrastructure-as-code and cloud architecture., • Experience with building cloud native products, harnessing ‘out of the box’ cloud services/modules from AWS, MS Azure etc. ‘Consume it, don’t build it’ where appropriate., • Experience using AI-assisted development tools effectively and responsibly. mkodo is a great place to work, along with a competitive renumeration package we offer excellent benefits comprising: • Hybrid Working, • Generous Holiday Allowance (increasing with service), • Gifted day over Christmas period, • Birthday off!, • Performance Bonus & Profit Share Scheme, • Quarterly team events, • Group income protection, • Life Insurance, • Charity/Volunteer Day, • Tech Loan Scheme, • Cycle to Work Scheme, • Contributory Pension, • Employee Assistance Programme, • Home working expense payment, • Friday beers provided in each office!, • Relevant individual training budget., • Digital Nomad Policy, • Generous refer a friend scheme. We encourage growth and progression because we value our colleagues and know that we best succeed when achieving and developing together.

Financial Crime Business Analyst Initial 4-6 months £65-68k 6 month FTC 2 days on site - London emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector. We power progress, solve challenges, and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication to delivering the optimal service for our clients. Our commitment is not just towards our clients — we aim to foster a positive and equitable working environment with our consultants and colleagues, which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are seeking a highly skilled Financial Crime Business Analyst to drive analysis and change delivery across Financial Crime (FC) investigation workflows, with a focus on Financial Intelligence Unit (FIU) processes. This role covers end-to-end business analysis—from requirements elicitation and process design to UAT and production readiness—ensuring controls, MI/reporting, and policy-to-procedure alignment meet global regulatory expectations. Main Responsibilities Requirements & Analysis * Elicit, document, and maintain business, functional, and non-functional requirements (BRD/FRD/Use Cases) for FIU operations, case management, and investigation workflows. * Translate policy and regulatory changes (e.g., FATF, FCA/JMLSG, EU AMLDs) into actionable process specifications and control designs. * Define data requirements for investigations, including customer, transaction, KYC/CDD/EDD, screening hits, transaction monitoring alerts, and adverse media. * Map current-state FIU processes (intake, triage, investigation, escalation, SAR/STR submission) and design target-state workflows with clear SLAs, hand-offs, and audit trails. * Define control points, quality checks, QA sampling, and key risk indicators/KPIs (e.g., alert aging, false positive rates, time-to-close, SAR conversion). Stakeholder Management & Delivery * Partner with operational teams, compliance, and technology to ensure requirements are implemented effectively. * Support UAT, production readiness, and process adoption across FIU and wider Financial Crime operations. * Ensure MI/reporting and controls are aligned with policy, regulatory expectations, and operational excellence objectives. Key Requirements * Experience as a business analyst within Financial Crime environments. * Proficiency in requirements gathering, documentation, and process mapping. * Strong understanding of regulatory frameworks (FATF, FCA, EU AML). * Strong analytical and investigative skills with experience in case management and workflow design. * Proven ability to map processes and design efficient, compliant workflows. * Experience with regulatory reporting tools and AML transaction monitoring systems. * Background in financial services, banking, or compliance sectors.. Our People The ideal consultants will share our values and be aligned with our ways of working. As your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career. The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle. We pride ourselves on; * Providing our people with a supportive culture, rooted in our values and driven by our purpose. * Promoting a culture of inclusion, collaboration, well-being, and learning and development. * Providing increased agility and flexibility within our hybrid working model * Investing in employees’ growth through ongoing training and development * Autonomy to take ownership of projects, making decisions and demonstrating individual expertise * Providing an transparent performance and career management experience. Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as: * Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction * Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs * Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. “emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”

An exciting Climate Technology Start Up is seeking a Senior Account Executive, driving sales of their SaaS ESG data solution. Reporting into the COO you will manage the entire sales process from prospecting to closing deals, thereby driving growth and supporting the business’s expansion. The business already has enterprise clients as well as ESG and Carbon Accounting specialist customers, they are uniquely placed to become the leading provider of carbon emission data. Key duties will include: • Lead Generation: Identifying potential customers and generating leads through research, networking, and outreach., • Sales Presentations: Conducting compelling product demonstrations and presentations to prospective clients., • Needs Assessment: Understanding customer needs and tailoring solutions to meet those requirements., • Proposal Development: Creating detailed and customised proposals and contracts that align with customer needs and company goals., • Negotiation and Closing: Effectively negotiating terms and closing deals to achieve sales targets., • Relationship Management: Building and maintaining strong relationships with customers to ensure long-term satisfaction and repeat business., • Sales Reporting: Maintaining accurate records of all sales activities and providing regular reports on sales performance. Candidates MUST have: • Good experience in a similar role within the sustainability, climate or ESG environment ideally for a technology SaaS business., • Proven track record in sales roles within the sustainability, climate technology or environmental sectors., • Strong understanding of the end-to-end sales process, from lead generation to closing deals., • Exceptional negotiation and relationship-building skills., • Excellent communication and presentation skills, capable of conveying complex ideas to diverse audiences., • Ability to work independently and manage multiple tasks simultaneously. Desirable are: • Experience working in a Start Up business that is undergoing rapid growth., • Experience in an ESG SaaS solution business or working with carbon emissions data for scope 3., • Passion for sustainability, plus an understanding of the challenges and opportunities in the carbon accounting space. This is a wonderful opportunity to join a progressive business, with hybrid working patterns that is looking to deliver a unique and first class service. The successful candidate will receive a basic of up to £80,000, with OTE of £160,000 and good benefits. Key Words: Sales, Business Development, Account Executive, Software Sales, ESG, Sustainability, SaaS, Sustainability Technology, ESG Software Sales, London, Hybrid, lead generation, prospecting, B2B sales, Climate, negotiation, climate tech, scope 3, carbon accounting, carbon emissions data.

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Position: Field CTO – Cloud & Applications Office Location: London Travel: As required across the UK and Europe Reports to: SVP – Geo Leader (EMEA) Role Overview The Field CTO – Cloud & Applications is a senior, client-facing advisory role responsible for shaping executive-level conversations around cloud strategy, application modernisation and enterprise-scale managed services. The role exists to influence, guide and elevate how enterprise clients think about cloud and application platforms transformation and also long-term managed capabilities. It helps clients connect technology decisions to business outcomes such as resilience, agility, cost optimisation and operational efficiency. This role is a blend of technology leadership, executive advisory and pre-sales enablement, complementing sales, delivery and architecture teams by bringing clarity, confidence and direction to complex transformation and managed service discussions. Core Expertise • Cloud strategy and cloud managed services across AWS, Azure and GCP, • Enterprise cloud and application operating models, including run, optimise and evolve, • Application modernisation, rationalisation and lifecycle management, • Cloud-native architectures and platform engineering, • DevSecOps, CI/CD and developer productivity at scale, • Enterprise-scale application and digital managed services, including cost, reliability and performance optimisation Key Responsibilities Executive Advisory and Client Engagement • Engage confidently with senior client stakeholders across enterprise accounts., • Lead executive-level discussions on cloud strategy, application modernisation and managed service-led operating models, • Help clients articulate their challenges, priorities and transformation ambitions across both change and run agendas, • Act as a trusted advisor supporting sales-led pursuits, without assuming delivery ownership Cloud, Application and Managed Services Leadership • Provide thought leadership on:, • Application modernisation approaches including re-host, re-platform and re-architect, • Cloud-native architectures and enterprise cloud operating models, • Managed service models for cloud and applications, including service design, governance and optimisation, • Platform engineering, developer experience and modern software delivery practices, • Bring clarity to complex environments by balancing innovation with operational stability, security and cost, • Challenge traditional thinking where required, while remaining pragmatic and outcome-focused Pre-Sales and Opportunity Shaping • Work closely with Account Executives and sales leadership throughout the pre-sales lifecycle, • Support early-stage opportunity shaping by influencing problem definition, solution direction and managed service positioning, • Participate in key pursuits as an executive-level technology advisor, • Elevate conversations from tools and technologies to platforms, operating models and long-term service outcomes, • Maintain continuity of senior client relationships throughout the sales cycle Thought Leadership and Market Positioning • Develop and articulate a clear, opinionated point of view on cloud, applications and managed services evolution, • Represent the organisation in executive briefings, industry forums, roundtables and customer advisory sessions, • Contribute to external thought leadership through blogs, presentations and whitepapers Internal Collaboration and Enablement • Collaborate closely with Account Executives, architects and delivery leaders, • Provide strategic guidance without becoming part of day-to-day delivery, • Coach senior sales and technical stakeholders on positioning cloud and application managed services, • Ensure consistency of narrative, value proposition and messaging across pursuits Stakeholder Engagement External • CIOs, CTOs, CDOs and senior technology leaders, • Business, digital and transformation stakeholders Internal • Account Executives and sales leadership, • Solution architects and technical specialists, • Delivery and operations leadership, • Regional and global leadership teams Compensation & Benefits • Competitive base salary & Bonus., • Travel and client engagement expenses as per company policy. Why Join Us? We are a leading global, AI-first, platform-led technology infrastructure services company recognized for making digital infrastructure resilient and autonomous. • Exceptional commission structure and significant earning potential., • The opportunity to directly impact company growth by bringing in flagship new clients., • Work with cutting-edge AIOps and cloud technologies. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

🚀 Sales Manager – Ground Support Equipment (GSE) | Europe | Staff Role I’m currently hiring for a Sales Manager to join a global leader in aviation technology, driving growth across ground support equipment (GSE) and aftersales solutions. This is a fantastic opportunity for someone with a strong capital equipment / industrial sales background to build and manage key customer relationships across Europe. 🌍 Location Flexible across Northern/Central Europe, London, Germany, Belgium or the Netherlands (Ideal candidates based near a major airport hub) 💼 The Role • Manage and grow key customer accounts across the region, • Develop and execute sales strategies for equipment & service solutions, • Prepare and submit tenders and commercial proposals, • Lead customer engagement, negotiations & relationship management, • Provide accurate sales forecasting via CRM systems, • Work cross-functionally with engineering, manufacturing & customer care teams, • 3–5+ years’ experience in industrial / capital equipment sales, • Strong commercial acumen and negotiation skills, • Experience managing key accounts and long sales cycles, • Ability to operate in a multicultural, international environment, • Experience in aviation / GSE / heavy equipment, • Permanent staff position, • Work with market-leading products in aviation infrastructure, • High level of autonomy and regional ownership 📩 Interested or want to learn more? Drop me a message directly. #SalesJobs #Aviation #GSE #CapitalEquipment #BusinessDevelopment #EuropeJobs #EngineeringSales

Company Description Be part of a global consulting powerhouse, partnering with clients on their most critical strategic transformations. We are Wavestone. Energetic, solution-driven experts who focus as much on people as on performance and growth. Hand in hand, we share a deep desire to make a positive impact. We are an ambitious firm with a worldwide reach and an ever-expanding portfolio of clients, topics, and projects. Recognized by the Financial Times as one of the UK’s Leading Management Consultants 2025, Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences – helping them to positively transform into modern, innovative organizations that thrive in a sustainable way. In 2025, we received the UK’s Great Place to Work accreditation, and we are proud to have been recognized in the following Best Workplaces categories: Large Organizations, Wellbeing, Development and Best Workplace for Women. Are you a true team player, living strong values? Are you a passionate learner, aiming to grow every day? Are you a driven go-getter, tackling challenges head-on? Then we could be the right fit for you. Join Wavestone and thrive in an environment that’s empowering, collaborative, and full of opportunities to turn today’s challenges into tomorrow’s solutions. Job Description Wavestone UK are seeking to hire a UK Insurance – Senior Manager. Over the years, we have established ourselves as a strong partner in the UK insurance sector. We remain dedicated to continually enhancing our service portfolio to help our customers navigate future challenges and seize new opportunities in challenging environments. Becoming part of the UK team will present new opportunities for you to make a positive impact as we embark on serving our existing customer portfolio, both here in the UK and internationally, and attracting new Insurance clients. We currently advise 13 of the largest 15 European Insurers and 4 of the top 5 reinsurers. This will mean working with our key clients on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Your role as a Senior Manager means being a key player in the development of the UK practice in terms of: • Deep Industry Expertise and Experience: Proven track record in delivering Insurance transformation across the value chain, leveraging Technology to drive operational efficiency and competitive advantage., • Business Development: Play a key sales role, driving complex business proposals and contributing significantly to account development. Drive challenging deal wins and sales growth by expanding networks and mobilizing skilled stakeholders. Demonstrate cutting-edge expertise on a topic, being able to make a difference when selling, enriching the value proposition, anticipate trends and clients’ needs., • Client Relationship Management: Build and maintain strong relationships with key clients in the technology and insurance sector., • People development – supporting the development of our teams in the UK, and leading and coaching our teams both on client engagements, and internally. Qualifications To be considered for this role: • Solid foundations in consulting skills in external client-facing consulting or equivalent role (Insurance transformation, management, or Advisory focused), • Proven track record of selling consulting services (account planning, pitches, proposals, value proposition development), • Solid network of contacts within the insurance industry, • Excellent interpersonal skills at all levels of an organization, experience in managing and leading teams, developing and coaching junior members of staff, • Proven background leading strategic Transformation Programmes and strong acumen enhancing advisory credibility Additional information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme, • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme, • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers, • 25 days annual leave Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Who We Are Hi, we are FintechOS! We are the global leader in AI-first modern ProductOps, with a mission to make fintech innovation available to every company. The FintechOS platform helps banks, insurers, and financial services companies modernize the full product lifecycle – from ideation and build through deployment, optimization, and continuous evolution. With FintechOS, organizations can recognize value up to ten times sooner than traditional approaches, getting new financial products and services to market in as little as 12 weeks. Unlike other financial technologies, FintechOS breaks data free from the core, enabling the creation of personalized and differentiated products and customer journeys at scale. Our AI-first, cloud-native platform connects with any ecosystem tech or service – financial and non-financial – and can plug anywhere in the tech stack, working with existing and legacy tech that companies want to keep. We have invested deeply in our technology IP and are proud to have built not only an exceptional platform but also a diverse and experienced tech team. About the Role We need a sharp, autonomous presales consultant who can walk into a room with a CTO or Chief Insurance Officer and make them rethink their entire product lifecycle strategy. Not with slides – with substance. You’ll come from an insurance platform background (Guidewire, Duck Creek, Majesco, EIS, Sapiens) where you’ve already done the hard yards proving why legacy modernization matters and how AI-powered platforms accelerate innovation across underwriting, claims, and policy administration. This is a high-impact role: you’ll own the technical narrative in deals, architect AI-driven solutions that transform how insurance products are built and managed, and work directly with our most ambitious prospects across UK and Europe. If you’re tired of cookie-cutter demos and want to show how AI actually changes the game for insurance product teams, keep reading. What You Will Do • Own the business value and technical win in enterprise deals – from pitching, scoping workshops through live demos, POCs, and commercial structuring, • Demonstrate how FintechOS’s AI-first ProductOps approach transforms insurance product velocity, from concept through underwriting, distribution, and continuous optimization – not just launch, • Show insurers how to break free from legacy policy administration and claims system constraints, modernizing their entire product lifecycle with composable, AI-powered architecture, • Build credibility fast with senior stakeholders (CTOs, Chief Insurance Officers, Chief Digital Officers, Heads of Product) by speaking their language and challenging their assumptions with AI-driven insights, • Collaborate with sales, product, and delivery to shape winning proposals that showcase our AI capabilities in real insurance scenarios, • Prototype rapidly when needed to prove AI-powered use cases (we’re technical, you should be too), • Travel across UK, Europe, and Romania to run workshops, present at events, and work embedded with teams What We Are Looking For You must be UK-based with right to work in the UK. Beyond that, here’s what matters: • 4–5 years in presales or solutions consulting for an insurance platform vendor (Guidewire, Duck Creek, Majesco, EIS, Sapiens, or similar SaaS/platform vendor), • Hands-on technical chops: you understand API architectures, can read code, and have built or configured insurance platform solutions yourself (not just presented them), • You’ve closed deals – and can articulate how you influenced the technical win, navigated objections, and shaped the commercial outcome, • Deep fluency in how insurers modernize product operations: legacy policy administration constraints, claims transformation, underwriting automation, product lifecycle challenges, time-to-market pressures, and cloud-native transformation, • Curious about AI and how it’s reshaping insurance product development – even if you’re not an AI expert yet, you’re eager to learn and articulate the value, • Comfortable traveling 40–50% of the time across UK, Europe, and Romania, • Self-starter mentality: you don’t wait for instructions, you see the gap and fill it What Makes You Stand Out These aren’t essentials, but they’ll get our attention: • You’ve worked specifically with Guidewire, Duck Creek, or EIS – and can speak to their strengths and limitations from real implementations, • Experience articulating how AI, machine learning, or automation accelerates insurance product development, underwriting decisions, claims processing, or operational efficiency, • Track record of winning competitive deals against Salesforce Financial Services Cloud, Unqork, Socotra, or other platform incumbents in the insurance space, • You’ve built custom demos or POC environments from scratch, • Experience with low-code/no-code platforms, composable architecture, ProductOps methodologies, or AI-powered development tools, • Vertical depth in P&C insurance, life and annuities, specialty/commercial lines, or reinsurance product development, • You’ve presented at industry events (e.g., InsureTech Connect, Insurance Innovators), contributed to RFP responses that won, or built thought leadership content that influenced buyers Our Culture • We are a highly motivated bunch of people, taking on a huge technical challenge in one of the biggest industries in the world. We’re fully aware that the impact of our work can be felt by hundreds of millions of people around the world, • At FintechOS, we strive to be the place where a diverse mix of talented people want to come, stay, and do their best work. Our commitment to diversity and inclusion is reflected in our people, our partners, and our customers, • We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other wonderful characteristics that make us different Quick Facts • We are a venture-backed business headquartered in London, • We have a big list of international clients already under our belt, serving customers in North America and Europe, • Our customers range from global strategic companies like Groupe Société Générale, Admiral Group, and BPCE Oney, to game-changing players like Vibrant, eMag, and Howden, • Our partners include both niche consulting agencies and global consulting firms and systems integrators, including Deloitte, EY, and PWC

Sales Development Associate - Dutch Speaker • As a Dutch-speaking Sales Development Associate (SDA), you should be enthusiastic about learning the fundamentals of sales and generating qualified leads for our sales teams. This role is a precursor to being promoted to a Business Development Representative where you will receive continuing sales education, learn how to prospect for the different selling departments at Park Place Technologies, and gain more insight into all of the products and services we offer our prospective and existing customers. The Business Development Representative role is the step before an account manager role. Time in the Sales Development Associate role is generally 3 to 4 months. What you’ll be doing: • Learn about Park Place Technologies, our portfolio of offerings and how to articulate our value proposition to prospective customers., • Leverage prospecting techniques such as cold calling, emails, calendar invites, and social media to generate qualified leads and schedule discovery calls for members of our different sales teams., • Receive training on how to use our sales engagement tools, our customer relationship management system, internal resources, as well as other tools for identifying and engaging potential customers., • Learn how to build targeted prospecting lists, craft outbound messaging, identify influencers and key decision makers, and discover opportunities for Park Place Technology to earn new and additional business., • Participate in daily training sessions covering technology, sales skills, and mock prospecting engagements to develop your understanding of our business and how to identify qualified selling opportunities., • Learn how different parts of the organization work together to support our internal and external customers., • Develop strong organizational skills and managing your daily active to achieve defined performance metrics., • Leverage your Dutch-speaking skills to win new business in the Benelux region, • Other duties and activities as assigned. What we’re looking for: • 0-6 months of related professional development experience that may include the following: internship, professional group in school, sales business development, marketing, lead generation and/or prospecting (preferred)., • Fluency both spoken and written in the Dutch Language In the last 10 years, Park Place has: • Grown from 200 employees to over 2,300, • Acquired and successfully integrated 25 companies, • Heavily expanded its service portfolio to include Parkview Managed Services, Professional Services, Curvature Hardware and Entuity Software, • Grown to supporting customers in over 190 countries Top Rated Benefits for the UK: • Enhanced Maternity and Parental Leave, • Fitness Reimbursement, • Competitive Holiday allowance, • NEST pension Scheme, • Annual Profit Sharing Bonus, • Electric Car Scheme, • Private BUPA Medical Insurance, this can be extended to some family members and also covers Dental and Vision., • Life Insurance

Senior Strategic Account Manager - Travel Technology Solutions Location: London - Hybrid (client office approx. 3 days per week) Salary: £Negotiable base + OTB (25–30%) + Benefits We are working with a global technology consultancy that is looking to appoint a Senior Strategic Account Manager to lead and grow key enterprise client relationships within the travel and transportation sector. This is a senior client-facing role responsible for managing large-scale strategic accounts while driving growth and ensuring successful delivery of complex technology services and custom software solutions. You will work closely with senior stakeholders on the client side - including engineering and technology leaders - while partnering internally with delivery teams to ensure high-quality service delivery and continued account expansion. The role is London-based with a hybrid working model, requiring regular visits to the client office (approximately three days per week). The Role This position sits at the intersection of client relationship management, delivery oversight, and strategic account growth. You will act as the primary senior contact for enterprise clients, ensuring strong partnerships while identifying opportunities to expand services and increase long-term value. Success in this role requires strong experience working with enterprise clients in customer-facing industries such as travel, retail, transportation, or loyalty platforms, alongside a solid background in technology services and custom software delivery. What You Will Be Doing • Managing and growing strategic enterprise client relationships within the travel industry, • Acting as the primary point of contact for senior client stakeholders and executive leadership, • Developing and executing strategic account plans aligned with client objectives, • Overseeing the delivery of complex technology services and custom software engagements, • Managing overall account performance including revenue, profitability, and growth, • Identifying new business opportunities within existing client environments, • Collaborating with global delivery teams to ensure successful project outcomes, • Supporting executive-level engagement across engineering, technology, and business stakeholders, • Monitoring engagement performance against agreed account metrics, • Managing contract compliance, billing, and commercial performance, • Supporting risk identification and mitigation across complex engagements, • Coordinating with third parties involved in service delivery when required, • Providing regular reporting on account performance, opportunities, and strategic priorities What We Are Looking For • 10+ years of experience in account management, sales, consulting, or customer-facing technology roles, • Proven experience managing large enterprise accounts with multi-million-pound revenue responsibility, • 5+ years experience working within travel, retail, transportation, loyalty platforms, or other customer-facing industries, • 3+ years working within technology services or consulting organisations, • Experience delivering or managing custom software development services, • Strong understanding of software development lifecycles and modern technology environments, • Demonstrated ability to work with senior client stakeholders and executive leadership teams, • Experience managing large, distributed delivery teams and complex engagements, • Strong commercial awareness with experience managing account revenue, margins, and growth opportunities, • Excellent communication, presentation, and relationship management skills, • Entrepreneurial mindset with strong analytical and problem-solving abilities Additional Information • London-based hybrid role, • Opportunity to manage high-value enterprise travel industry accounts with significant growth potential, • Competitive base salary plus performance-based OTB structure If you would like to learn more about this opportunity or discuss your experience in confidence, apply today.

Service Relationship Manager Salary Range: 80,000.0 GBP - 90,000.0 GBP Location: Watford 4 days/week in office Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment., • Experience managing complex, mission-critical B2B technology services, ideally in regulated or high-availability environments., • Comfortable working across technical teams, with a good understanding of software platforms, infrastructure and operational support models., • Proven ability to build trusted customer relationships and operate confidently with senior stakeholders., • Strong analytical skills, able to interpret service data and turn insight into improvement actions., • Excellent communication and stakeholder management skills., • Fluent in English, both written and verbal., • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning the end-to-end service relationship with assigned customers, acting as the single point of accountability for service quality, performance and continual improvement. Operating within an ITIL-aligned service management framework, you will work closely with customers and internal teams to ensure services are delivered in line with agreed SLAs, drive continual service improvement (CSI), and build trusted, long-term partnerships based on transparency and outcomes. Own and manage the service relationship with assigned customers, acting as the primary point of contact for all live service matters. • Represent the customer within Scientific Games, ensuring service performance, risks and improvement opportunities are clearly understood and acted upon. • Lead and maintain ITIL-based service governance, including service reviews, SLA reporting, KPI tracking and escalation management. • Develop, agree and track Continual Service Improvement (CSI) plans, driving measurable improvements in service quality, resilience and customer satisfaction. • Coordinate with internal teams across service operations, engineering, infrastructure, testing and delivery to resolve incidents, problems and service risks. • Ensure timely and effective handling of incidents, problems and major service events, including customer communication and post-incident reviews. • Monitor service performance trends and proactively identify risks, dependencies and improvement opportunities., • Support service onboarding, transitions and changes, ensuring customers experience smooth and controlled service evolution.

🎓 Kickstart Your International Career in Tech Sales – Join No 1 global consultancy & EIMS! 📍 Location: Bournemouth, UK (Hybrid: 3 office days + 2 WFH) 💰 OTE Year 1: £36,000 Languages: German Relocation package: £2000 Visa support: we cans support with Skilled Worker Visa those who currently hold UK Grad Visa EIMS Global ltd is a Tech B2B agency with UK HQs and offices in Spain, USA, New Zealand, the Philippines, and South Africa. We’re known as the Tech Sales “ROI” experts, and our end-to-end sales and marketing solutions help tech brands such as Adobe, SAP, HP, Dell (and more) grow their businesses faster and more efficiently. We team up with the world's top consultancy to connect with their key enterprise clients, bringing them a game-changing end-end B2B video platform for major SPORT media players (like BBC, Sky, NFL, Eurosport), with strong support for hyper-personalized user experiences, AI-driven ads, and flexible monetization. We're hiring 2 German Hunters, who love a challenge, and are pumped to tackle big accounts—in return for top-tier tech sales training, skills and experience that'll supercharge your career in SaaS sales. What you will be doing: • B2B outbound outreach targeting ideal enterprise account on behalf of our top global consultancy partner to book qualified discovery meetings, • Build rapport & nurture relationships with C-level prospects in DACH region, • Act as a main point of contact for your clients and provide exceptional customer service., • Prospecting new clients to identify their pains and qualify interest in the new SaaS solution, • Ensure warm handover of qualified opportunities for high-value deal ($3-5M) to Account Manager to negotiate further 🌟 What’s In It For You? • 💰 OTE Year 1: £36,000 (£34K base + £2K commissions), • 🏖️ Hybrid working model: Work from home on Mondays and Fridays, and collaborate in our vibrant Bournemouth HQ (BH2 6BJ) Tuesday–Thursday, • 🚀 The chance to transition into Microsoft, Adobe, Sage etc. after proving yourself, • 🏆 Regular incentives: Sales trips to Paris & Barcelona, gift cards, “Beach Target” Fridays & more!, • 🌍 Work & Travel opportunity in one of our 9 cool global locations (Spain, USA, New Zealand, South Africa, Philippines), • 📚 Access to 30+ years of best-in-class training via our EIMS University platform, • 📈 Fast-tracked career progression: 95% of our leadership team started in roles just like this! Watch Claudette’s story here, • 🌍 A diverse, multicultural, and high-energy team culture. Follow us on Instagram @eimsbiz to see what we’re all about. Who are you: • Speak German as your FIRST language, • Have a real desire to build a career in technology sales, • Previous B2B/B2C sales experience or strong commercial mindset, • Self-motivated, proactive, flexible, and curious, • Display a learning & growth mindset 👉 If you’re hungry to accelerate your sales career, open to learning, and want to build a future in one of the world’s most exciting industries, this is your chance. Apply today and take your next step in Tech Sales with EIMS!

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. TCS has a proud record of delivering digital public services that make a difference to citizens. This is an opportunity to join a growing team in an expanding market as TCS aggressively grows its UK public sector business The Role This post is within the UK Public Sector (PS) Major Market Unit, whose goal is to grow TCS market share in the UK by competing for contracts across the public sector, including central government, local authorities, NHS, and arm’s‑length bodies. The Central Government Pre‑Sales Lead – Public Sector is responsible for leading the end‑to‑end pre‑sales and solutioning activities for public sector opportunities. The role contributes directly to winning new business, playing a critical part in shaping winning propositions by: • interpreting customer requirements and business needs,, • ensuring technical and commercial compliance,, • supporting sales teams throughout the bid lifecycle, and Pre‑Sales & Solution Leadership • Lead pre‑sales activities for public sector opportunities across technology services (e.g. AI-led digital transformation, cloud, data, enterprise solutions, cyber security, application services, managed services)., • Own the overall bid proposition, ensuring alignment to customer requirements, policy constraints, and evaluation criteria., • Working often within very tight timescales, and supporting multiple parallel workstreams, • Work closely with bid managers to support competitive tenders via UK Public Sector frameworks including GCA and NHS Frameworks, • Contribute to written responses, solution descriptions, implementation approaches, service models, risk and assurance sections., • Act as a trusted advisor to public sector clients, engaging with technical, operational, and commercial stakeholders., • Collaborate with sales, delivery, commercial, legal, security, and partner teams to produce robust and deliverable solutions., • Support costing models, rate cards, assumptions, and commercials in collaboration with finance and commercial teams., • Balance competitiveness with deliverability and margin objectives., • Identify risks, dependencies, and mitigations early in the bid lifecycle., • Act as the primary pre‑sales interface with Legal and Commercial teams for public sector opportunities., • Identify contractual risks, assumptions, dependencies, and obligations, and ensure they are clearly articulated within bid responses and internal approvals., • Provide coaching and oversight to bid teams that include pre‑sales consultants, solution teams, commercial and contract teams., • Promote best practice reuse through solution libraries, case studies, and standard propositions. Essential skills/knowledge/experience: • Proven experience leading pre‑sales activities as part of selling IT services into UK central government and agencies., • Strong understanding of public sector procurement act, frameworks and tendering processes., • Experience designing and articulating complex technology and services solutions., • Ability to influence and engage senior client stakeholders., • Strong written and oral communication skills, particularly for bid responses., • Experience across technology and business services in one or more domains: AI, cloud, digital transformation, data & analytics, cyber security, enterprise solutions, application services, managed services., • Experience of pre‑sales activities as part of selling IT services into UK NHS, • Knowledge of relevant standards such as ISO 27001, GDPR, accessibility (WCAG), and security clearance requirements., • Degree or equivalent professional experience in technology, business, or related field., • Strategic thinker with strong attention to detail., • Collaborative, structured, and outcomes‑focused., • Comfortable operating in complex, regulated environments. TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

• Business: emap, • Brand: AV Magazine, • Base Location: Croydon, London, • Employment Type: Full-time, Permanent, Hybrid, • Salary: £30,000 – £33,000 DOE + 30% OTE AV Magazine has been the industry’s leading end-user media brand since 1972. It exists in print, on various digital platforms, on social media and through regular events and executive gatherings. Readership includes corporate AV buyers as well as producers, resellers, systems integrators, distributors, and manufacturers. We deliver authoritative content that places AV technology into a business context. We are also the buyer’s guide that helps educate the market for vendors, whilst supporting specifiers with their buying decisions. We act as a unique bridge between the channel and the end user, also reaching design consultants, digital and creative agencies along with events, rental, and production companies. As an Account Manager you are responsible for driving sales revenues across AV Magazine’s print, digital and event portfolios. Your key goal is to grow our business sales through effective delivery of features, supplements, special projects, and sponsorship sales. You will also be expected to exemplify team standards and behaviours. Driven, with a true desire to succeed in a sales environment. You will be tenacious, resilient, with a willingness to succeed. Key responsibilities: • Managing the development of revenue by achieving agreed personal targets and preparing proposals, • Taking a proactive approach to lead sourcing in-order- to uncover new business opportunities, • Liaising with clients daily to discuss and identify their advertising requirements – devising an advertising campaign that meets their needs and budget, • Creating new business relationships whilst building rapport and growing existing business to increase revenue across your client area, • Ensure YOY growth of portfolio through the acquisition of new business, including sourcing your own new business leads., • Lead trading updates with your line manager and key stakeholders weekly and always have 100% accuracy of numbers and pipelines., • Maintain a robust and ambitious sales plan and ensure maximum delivery against sales targets for entire portfolio., • To raise and maintain brand profile and become the recognised face of your portfolio, internally and externally., • Closely monitor competitor activity and understand the market forces influencing your sector. Skills and experience: • Proven and successful track record of a consultative new business approach, • Evidence of success in building and managing relationships with key decision makers, • Education to degree level or equivalent desirable but not essential, • Intermediate Microsoft Office skills., • Experienced using CRM., • Previous experience with a structured sales training method. Core competencies: • Strong commercial awareness., • Collaborative team player., • Time management and organizational skills, • Exceptional customer service standards both internal and external Personal Attributes: • Excellent communication and interpersonal skills, • Self-motivated, • Entrepreneurial and curious, • High level of emotional intelligence, • Proactive approach to personal development, • Representing the brand, you will be an ambassador. Maintaining a polished and professional appearance and demeanor., • High integrity with a strong work ethic. What we offer Learning & Development: At emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees. Our employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives. To support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy. Benefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees. • 25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees., • One additional day of leave per year- Celebration Day, • Health plan, • Life assurance, • Private virtual GP access, • Seasonal flu jabs available at the office, • Continuous learning & development opportunities, • In-house Excellence Awards and other innovation projects, • Cycle-to-work scheme, • Discounted gym memberships, • Retail discount vouchers, • Rail season ticket loans, • Pension scheme, • One paid volunteer day per year, • Annual Summer & Winter Celebrations, • Work from home during August, • Income protection and more Privacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept. You can see our privacy policy at . Diversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status. How to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application.

About the Role: Grade Level (for internal use): 12 IHS Markit has a requirement for an experienced Sales Specialist to grow our business and user base within EMEA for its Managed Corporate Actions data service and Information Mosaic corporate actions processing solutions SaaS, IMActions, IMConnecting, IMAnalytics, and IMBridge." The Team: The corporate actions sales team is a dedicated, revenue driven team responsible for client-facing activity including coordination of sales coverage to maximize cross-selling opportunities." Responsibilities and Impact: The role requires the candidate to have excellent written and verbal communication skills, strong organizational / coordination skills, broad experience in financial markets and corporate actions, generating new business and hunter style sales experience and the ability to manage complex relationships. T he successful candidate will be responsible for developing and maintaining close alliances with senior customer management personnel, offering recommendations through formal sales presentations and written proposals, working with the cross functional team to negotiate and close product / solution-based engagements." Duties & Accountabilities: • Driving and executing new business, • Form external partnership to enhance the content of the solution and drive revenues, • Develop and manage sales pipeline, prospect, and assess sales and move, • Manage and track customer and transactional information in Salesforce®, • Coordinate resources throughout the sales cycle, including product support and operations, • Provide regular reporting of pipeline and forecast through Salesforce®., • Keep abreast of competition, competitive issues, and products., • Participate in team building and company-growth activities including strategy setting, sales training, marketing efforts and customer care., • Travel to customer locations in support of sales efforts., • Practice effective, excellent communication with management, customers, and support staff., • Understand and ensure awareness related to corporate actions and requirements. Education and Experience: • Bachelor's degree minimum." Graduate degree strongly preferred., • Candidates will have 10+ years of sales and account management experience with a proven track record of success, • Experience with procurement, operations, and corporate actions, • Commercial awareness, • Extensive experience in financial markets with a strong focus on operations and corporate actions, • Experience with revenue generation, • Have the credibility and capability to work at the highest level within an organization to develop new business and relationships Management Requirements: • Experience working with financial services clients, • Experience working internally with multiple teams, • Must be a proven leader Personal competencies: • Successful sales experience with a proven track record of over achievement selling complex solutions and non-tangible business value in competitive environment, • Must be organized and with the ability to manage multiple clients in parallel whilst maintaining excellent attention to detail, • Ability to set and meet external deadlines, • Flexible and able to adapt to changing situations, • Excellent communication skills - listening, writing, speaking, are major pre-requisite, • Preference to fluency in Spanish, Portuguese or German languages, • Ability to communicate effectively across teams and partners, • Ability to learn quickly and demonstrate initiative, • Ability to build internal relationships as well as external ones. Team player and willing to progress in a rapidly changing environment, • Ability to influence and partner across all cross-functional teams including but not limited to: Sales, Product, Marketing, and Operations About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit . What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: • Health & Wellness: Health care coverage designed for the mind and body., • Flexible Downtime: Generous time off helps keep you energized for your time on., • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills., • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs., • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:" "and your request will be forwarded to the appropriate person." US Candidates Only: Know Your Rights: Workplace discrimination is illegal 40 - Sales (EEO-2 Job Categories-United States of America), SLSOUS402.2 - Middle Professional Tier II-Ou Sales (EEO Job Group)

Account Manager (Client Success) - IT Solutions Provider 📍 London (Hybrid) | 💰 £40,000–£50,000 + OTE £60,000–£70,000 A growing and highly regarded technology services provider is looking for a relationship-driven Account Manager to join their team. This is a fantastic opportunity to take ownership of established client relationships within a collaborative and supportive environment. This role sits at the heart of the business and is ideal for someone who enjoys building strong client partnerships, understanding people as well as technology, and ensuring customers receive exceptional service. The Role: You will act as the primary point of contact for a portfolio of clients, ensuring their technology services deliver real value. This is not a heavily sales-driven role, success comes from building trust, maintaining strong relationships, and staying organised around account performance. The position is approximately 80% relationship management and 20% commercial/account oversight. Key Responsibilities: • Build and maintain strong, long-term relationships with key client stakeholders, • Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations, • Work closely with internal technical teams to ensure successful delivery of IT services, • Monitor account performance and maintain oversight of commercials, • Identify opportunities to strengthen partnerships and deliver additional value, • Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: • Experience in Client Success, Account Management, or Service Delivery within IT Services / MSP environments, • Backgrounds such as Service Delivery Manager, Account Manager, Project Manager, or Customer Success Manager are all highly relevant, • A naturally relationship-driven and personable approach, • Strong listening skills and the ability to understand both technical and people challenges, • Organised and commercially aware, with the ability to manage accounts effectively, • Confident and authoritative when working with clients and internal teams. The Team: You will join a CS/AM/SE team of four, working closely alongside colleagues in a collaborative environment focused on delivering outstanding client experience. Why Join? • Competitive salary £40K–£50K with OTE £60K–£70K, • Established client base with strong long-term relationships, • Supportive and collaborative team environment, • Opportunity to make a real impact in a people-first, relationship-led role If you’re someone who enjoys building trusted relationships, understanding client needs, and ensuring technology services truly deliver value, we’d love to hear from you.

JOB OPPORTUNITY: TECHNICAL ACCOUNT MANAGER - LONDON AV Position: Technical Account Manager Location: Head Office, London Company: Ambien Group Ltd About Us Ambien is a leading provider of audio-visual solutions. We specialise in delivering high-quality AV services for a variety of large events, exhibitions, film shoots and clients. Our team is dedicated to innovation, excellence and outstanding client service. Visit our dedicated websites , , . Job Description We are seeking an experienced and client-focused Technical Account Manager to join our dynamic London AV team. Based at our head office in London, you will liaise with incoming leads, determine the correct AV solution required and send quotations to new and existing clients. Using our systems, you will manage and develop both new and designated client accounts. Additionally, you will actively work to grow your own portfolio of business, ensuring our clients receive exceptional service and support. Key Responsibilities • AV solutions: By asking non-technical questions, collate the necessary information from our varying clients and their events and provide tailored AV solutions with estimates and official quotations in a timely manner, • Client Management: Maintain and nurture relationships with clients, ensuring their needs are met and expectations exceeded, ultimately expanding our portfolio and contributing to the company’s growth., • Project Coordination: Collaborate with internal teams to ensure seamless delivery of AV solutions for client events., • Communication: Serve as the primary point of contact for your clients, providing timely and effective communication., • Problem Solving: Address any issues that arise with a proactive and solutions-oriented approach., • Client Service Excellence: Ensure a high level of client satisfaction by delivering tailored solutions and maintaining a client-first attitude. Ideal Candidate Profile • Industry Experience: Proven experience in managing client portfolios within the AV and events industry., • Technical Knowledge: Must have previous knowledge in the AV / audio-visual and events industry. Must be technically minded and understand the products and services we offer. Ideal Skills • Outstanding organisation and communication skills., • Ability to work well under pressure and manage multiple tasks., • Flexible and proactive with a can-do attitude., • Team Player: Ability to work collaboratively within a team to deliver exceptional client service., • Customer Focused: Strong commitment to understanding and meeting client needs. What We Offer • Competitive Salary: Reflective of your experience and expertise., • Perks: Company pension, birthday off every year and company events., • Dynamic Work Environment: A supportive and collaborative team culture., • Innovative Projects: Work with cutting-edge AV technology on a variety of exciting projects. How to Apply If you are an experienced Technical Account Manager or a client oriented Technician who now wishes to have a more office based role, with a passion for the AV industry and a commitment to exceptional client service, we would love to hear from you. Please apply to this position or send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this position to . Ambien is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join our team and help us continue to deliver outstanding AV solutions to our clients!

Brand & Ecommerce Manager (Fractional, Start-up) Location: London (company based in West London). Hybrid/remote, with ability to attend meetings in Central London Start: ASAP ideally (TBC) Commitment: ~2 days per week, with potential to increase over time Rate: £350–£450 per day (contract basis) About Us P.Happi is redefining intimate care for women through a new, microbiome-first approach to daily protection, powered by breakthrough technology. Born out of our founder’s own experience with recurrent UTIs after completing her PhD in Synthetic Biology at Imperial College London, we support women experiencing recurring bladder and intimate health issues with a science-led, subscription-based solution designed to fit seamlessly into everyday life. With a strong focus on the UK market, we are generating sales across Europe and have recently launched into retail (Boots, Pharmacy2U), creating a unique opportunity to build across both D2C, physical and clinical channels. We’re a small, mission-driven team at an exciting stage of growth, and are looking for a Brand & Ecommerce Manager to take ownership of how P.Happi shows up across all digital touchpoints - from website to content to customer journey. The Role We’re looking for a commercially-minded, hands-on Brand & Ecommerce Manager to own and elevate the P.Happi brand and ecommerce experience. This is a highly executional role for someone who can translate science into compelling customer messaging, optimise the online journey, and build a seamless experience from first touchpoint through to repeat purchase. You will work closely with the founder and wider team to strengthen brand clarity, improve conversion, and drive retention. This role has the potential to grow into a broader leadership position over time as the company scales. Core Responsibilities 1. Ecommerce & Conversion (Core Focus) • Own and manage the Shopify storefront (technical confidence required), • Continuously optimise PDPs, landing pages, and key conversion journeys, • Improve site UX, messaging, and offer strategy, • Build and test landing pages aligned to campaigns and customer segments, • Own A/B testing roadmap across key funnel steps 2. Brand & Content • Own execution of the P.Happi brand across all digital channels, • Translate complex science into clear, engaging, and trustworthy content, • Lead content creation across website, email, and social channels, • Ensure consistency of messaging across paid, organic, and onsite experience, • Guide visual and written storytelling in line with brand evolution 3. Lifecycle Marketing & Retention • Own CRM and lifecycle strategy via Klaviyo, • Build and optimise automated flows (welcome, education, post-purchase, retention), • Plan and execute campaigns across email, SMS, and WhatsApp, • Drive improvements in repeat purchase rate and subscription uptake, • Develop segmentation strategies to personalise the customer journey 4. Customer Experience • Own the end-to-end customer journey from discovery to repeat purchase, • Leverage reviews, testimonials, and UGC across all touchpoints, • Ensure a seamless and supportive post-purchase experience, • Support customer service strategy, tone of voice, and FAQs, • Help educate customers on the microbiome and product benefits 5. Marketplace & Retail Support • Manage and optimise Amazon presence (listings, content, reviews), • Ensure consistent brand positioning across marketplaces, • Support alignment between D2C and retail messaging (e.g. Boots) 6. Organic Growth & Content Strategy • Build and execute a content roadmap targeting high-intent topics (UTIs, BV, menopause, etc.), • Develop the blog as an education and acquisition channel, • Optimise onsite content for SEO in collaboration with external support if needed, • Recommend structure for in-house vs agency support 7. Social & Content Direction • Oversee organic social strategy across Instagram, TikTok, and emerging channels, • Guide content creation to support both brand building and conversion (we have a fractional social media creator e.g. records, edits, plans and publishes videos with founder, events etc), • Ensure alignment between social content, website, and campaigns, • Leverage UGC and community to build trust and credibility 8. Performance Oversight (Not Executional) • Collaborate with external partners or freelancers on paid media where relevant, • Ensure alignment between paid campaigns, landing pages, and messaging, • Monitor performance and provide input on creative and positioning Key Success Measures You will contribute to: • Improved website conversion rate (CVR), • Increased repeat purchase and subscription uptake, • Stronger brand clarity and consistency across channels, • Improved customer engagement and journey experience, • Growth in customer lifetime value (LTV) What We’re Looking For • Experience in a DTC brand (beauty, wellness, or health preferred), • Strong hands-on experience with Shopify and ecommerce optimisation, • Proven ability to improve conversion and customer journeys, • Experience with Klaviyo / CRM and lifecycle marketing, • Strong content and storytelling skills (ability to simplify science is a big plus), • Comfortable being both strategic and highly hands-on, • Experience working in early-stage to scaling brands is a strong advantage, • Passion for women’s health and mission-driven brands Why Join P.Happi? • Opportunity to shape and own the brand and ecommerce experience end-to-end, • Work on a mission-led product with real impact on women’s health, • Be part of a fast-moving, ambitious, and purpose-driven team, • High autonomy and direct collaboration with the founder Looking forward to hearing from you! Chiara