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Job Title: Telecoms Helpdesk Engineer Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum (depending on experience) Job Type: Full-time / Permanent Working Hours: 40 hours per week between 8am-6pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a Comms Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Responsibilities: • Provide 2nd and 3rd line remote support for VoIP, broadband, hosted PBX systems, and data networking issues., • Troubleshoot call quality problems, registration failures, device provisioning issues, and SIP configuration faults., • Support partners with router, firewall, VLAN, QoS and basic networking changes (within defined scopes)., • Diagnose and resolve WAN/LAN connectivity problems using monitoring and diagnostic tools., • Manage tickets end-to-end, ensuring timely updates, clear communication, and excellent customer experience., • Escalate complex issues to senior engineers with detailed technical notes and findings., • Maintain accurate documentation of systems, network diagrams, configurations, and troubleshooting steps., • Experience in VoIP or communications support roles (1-2 years ideal)., • Good understanding of SIP, RTP, NAT, and VoIP fundamentals., • Basic knowledge of routing, switching, VLANs, and firewall concepts., • Strong problem-solving skills and ability to diagnose issues logically., • Excellent communication skills with a customer-first mindset., • Ability to work effectively in a fast-paced helpdesk environment., • Desire to grow skills and progress toward more advanced comms engineering roles., • Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.), • Experience with DrayTek, Unifi, Aruba, or similar networking solutions., • Salary of £28,000 - £32,000 per annum (depending on experience)., • Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'., • Birthday day off., • Additional day off for personal life milestones., • "Give Back Day" for supporting a charity of your choice., • Perkbox discounts across shopping, gyms, restaurants and more., • Regular social events and team-building opportunities. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Telecoms Service Desk Technician, Comms Support, 2nd Line Support, 2nd Line Helpdesk Engineer, Technical Support, Helpdesk Support Technician, Fault Desk, Telecoms Service Desk and Telecommunications Support Technician will also be considered for this role.

Job Title: Senior Field Based Comms Engineer Location: Pencoed, Bridgend (Field Based) Salary: £33,000 - £37,000 per annum depending on experience Job Type: Full time, Permanent Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are seeking a skilled Communications Engineer, with extensive experience in data networking and structured cabling to join our technical team. The ideal candidate will be responsible for the design, installation, and maintenance of VoIP systems, network infrastructure, and data cabling within our group and Partner environments. This is a hands-on role combining both network engineering expertise and practical on-site cabling and deployment work. Travel, nights away, and occasional weekend work will be required, but notice will always be given in advance. Responsibilities: • Install, configure, and support VoIP phone system, • Manage and maintain PBX systems, SIP trunks, and related network components., • Work with ISPs and SIP providers to resolve connectivity and call routing issues., • Design, deploy, and maintain LAN/WAN infrastructure including switches, routers, and firewalls., • Configure VLANs, DHCP, DNS, VPNs, and QoS policies to support voice and data networks., • Conduct site surveys and assist in planning network topologies., • Perform diagnostics, monitoring, and performance tuning on network equipment., • Install Cat6, and fibre cabling systems according to best practices., • Fluke Test and certify new cabling installations., • Maintain accurate documentation of network layouts, configurations, and cabling routes., • Provide Level support for escalated network and VoIP issues., • Working away is required in this role to support our partners, • Proven experience in VoIP engineering and network administration., • Strong understanding network routing/switching., • Experience with structured cabling installation and cable testing tools., • Familiarity with Routers DrayTek, and Aruba Wi-Fi, • Hands-on experience with PoE switches, IP phones, and network monitoring tools., • Competitive salary of £33,000 - £37,000 (experience depending)., • Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie.", • Day off for your birthday., • Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays., • Give back day to support your chosen charity., • Savings on gym memberships, shopping and other discounts available through Perkbox., • Variety of social events & team building opportunities are available., • Opportunities for professional growth and development. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Communications Engineer, Telecoms Support, 2nd Line Support, VoIP Engineer, IT Network Engineer, VoIP, Network Administrator and Telecommunications Support Technician may also be considered for this role

Job Title: Senior IT Helpdesk Technician Location: Pencoed, Bridgend, South Wales Salary: £35,000 - £42,000 per annum (experience depending) Job Type: Full-time / Permanent (Flexible hours between 8am - 6pm, core hours 9am - 5:30pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We are now seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd Line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending our partners' sites, when on-site assistance is needed. Responsibilities: • Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices., • Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution., • Lead root cause analysis and implement long-term solutions to recurring issues., • Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments., • Maintain and improve internal documentation, processes, and knowledge base articles., • Deliver on-site support for critical issues and project work as required., • Collaborate with junior technicians to mentor and support their development., • Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality., • Minimum 3-5 years' experience in a 2nd/3rd Line IT support role, ideally within a managed service provider or multi-client environment., • Strong technical knowledge in:, • Windows Server (2016/2019/2022), • Microsoft 365 administration and support, • Active Directory, Group Policy, DNS/DHCP, • Networking (VLANs, firewalls, routers/switches), • Virtualisation technologies (Hyper-V, VMware), • Backup and disaster recovery solutions, • Experience with remote monitoring and management (RMM) tools and ticketing systems., • Excellent troubleshooting and diagnostic skills., • Strong communication and interpersonal skills, with a customer-first mindset., • Ability to work independently and manage multiple priorities., • Competitive salary of £35,000 - £42,000 per annum (experience depending)., • Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie.", • Day off for your birthday., • Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays., • Give back day to support your chosen charity., • Savings on gym memberships, shopping and other discounts available through Perkbox., • Variety of social events & team building opportunities are available. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Senior IT Support Engineer, Senior IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

Job Title: Business Development Executive (Outbound Appointment Setter) Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Location: Bridgend, South Wales (office-based role) Salary: £30,000 per annum with performance-based OTE of £39,600 Job Type: Full time, Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group xrnqpay is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to sma...

Job Title: Business Development Executive Location: Bridgend, South Wales (office-based role) Salary: £30,000 - £35,000 per annum + Uncapped Commission - realistic OTE £47,000 Job Type: Full-time / Permanent Working Hours: Monday to Friday - 8:30am to 5.00pm Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a 'Wow!' About the Role: Our BDE team are a mission critical part of our business. We have ambitious growth plans and our BDE team will play an integral part in us achieving our growth targets. We are therefore seeking a proactive and results-oriented Business Development Executive to join our team. Your primary role will be to generate new business opportunities through outbound appointment setting. You will play a crucial part in driving growth and success for Flotek Group by setting high-quality appointments for our field sales team. Responsibilities: Outbound Appointment Setting: Conduct outbound calls to potential clients to set appointments for the field sales team Lead Generation: Identify and qualify new business opportunities through outbound calling outreach Relationship Building: Develop and maintain relationships with leads, ensuring they are well-informed and engaged Data Management: Maintain accurate records of all activities using the outbound sales CRM Prospecting: Listening and understanding business owners, uncovering pain points, supplier information and expiry dates of IT and telecoms contracts to build pipeline and future opportunities. What we're looking for: Proven experience in a business development or sales role Excellent communication and interpersonal abilities Ability to analyse data and identify trends and pain points Experience in the IT and Communication sector is a plus Proficiency in CRM software and other sales tools Benefits: Salary: £30,000 - £35,000 per annum Uncapped Commission - realistic OTE £47,000 EMI Share Equity Scheme - own a slice of the 'Purple Pie.' Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; Business Development Executive, Sales Advisor, Sales, External Sales, Sales Person, Telesales, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, may also be considered for this role. TPBN1_UKTJ

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