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Production Technical Manager | Defence & Aerospace \n \n\n • £60,000 - £75,000 + 10% bonus + excellent benefits\n, • Kidderminster (Onsite role)\n\n \n We are supporting a leading UK defence and aerospace organisation with the appointment of a Production Technical Manager at its manufacturing site in Kidderminster. \n This is a newly created engineering leadership position, offering the opportunity to establish and lead a new Production Technical Support function while taking technical ownership across a complex product portfolio from manufacture through to in-service support. \n \n The successful candidate will work closely with Engineering, Manufacturing, Quality, Operations, Programmes and Supply Chain, providing technical leadership and engineering direction to ensure products remain technically robust, manufacturable, compliant and supportable throughout their lifecycle. \n \n The Role \n \n As Production Technical Manager, you will act as a key engineering focal point for technical issues arising during manufacture, assembly, integration and product support. \n \n\n • Providing technical leadership across products currently in production and in service\n, • Leading a newly formed Production Technical Support engineering team, including supporting recruitment and team development\n, • Acting as the engineering focal point for complex technical issues affecting manufacturing and product performance\n, • Leading investigations into production non-conformances, technical failures and customer issues\n, • Developing and implementing robust corrective and preventative actions\n, • Supporting Design Authorities and the Head of Engineering in maintaining product technical integrity\n, • Providing technical direction across multidisciplinary engineering teams\n, • Ensuring engineering decisions are appropriately documented, justified and communicated\n, • Supporting Manufacturing, Quality, Supply Chain and Programme teams to minimise production disruption and maintain delivery performance\n, • Providing technical support for customer queries relating to production and in-service products\n\n \n Engineering Change & Production Support \n \n A significant part of the role will involve supporting the controlled introduction of engineering and manufacturing changes into production. \n \n\n • Lead engineering support for the embodiment of product design changes following pre-production design validation\n, • Support the management of component and material obsolescence\n, • Lead technical support and product validation activities associated with changes to manufacturing equipment and tooling\n, • Support improvements to engineering change management processes\n, • Ensure changes are implemented in a controlled and technically robust manner\n, • Work closely with Engineering and Manufacturing to maintain configuration control throughout the product lifecycle\n\n \n In-Service Surveillance \n \n You will also take technical leadership for In-Service Surveillance activities, analysing product performance and surveillance data to identify technical risks, trends and opportunities for improvement. \n \n\n • Leading the technical delivery of In-Service Surveillance programmes\n, • Producing customer-facing technical deliverables\n, • Analysing surveillance data and product performance trends\n, • Developing engineering recommendations to improve reliability, safety and lifecycle performance\n, • Supporting customer technical reviews relating to product performance and service life\n\n \n Leadership & Stakeholder Management \n \n This is both a technical leadership and people management position. \n \n You will initially help establish the new Production Technical Support team, including recruitment, development and definition of the team's capability. \n \n\n • Lead, mentor and develop engineers within the team\n, • Establish clear objectives and development plans\n, • Support the development and training of Design Authorities\n, • Promote engineering best practice and knowledge sharing\n, • Provide technical guidance and coaching in problem-solving and troubleshooting\n, • Build strong relationships across Engineering, Manufacturing, Quality, Operations, Programmes and Supply Chain\n, • Represent Engineering within Level 3 QRQC activities and lead the rapid resolution of engineering actions\n, • Provide effective technical communication to both internal stakeholders and customers\n\n \n What We're Looking For \n \n We are looking for an experienced engineering professional who can combine strong technical judgement with leadership, stakeholder management and practical production experience. \n \n\n • A degree or HND in Mechanical Engineering, Aerospace Engineering or a related discipline\n, • Significant engineering experience within aerospace, defence or another highly regulated manufacturing environment\n, • Experience supporting products through manufacture and into service\n, • Strong knowledge of engineering change management and configuration control\n, • Proven experience leading investigations into complex technical and production issues\n, • Experience managing multidisciplinary engineering stakeholders\n, • Strong understanding of product lifecycle management\n, • Experience working within EN9100 or another highly regulated engineering environment\n, • Excellent technical problem-solving and decision-making capability\n, • Strong communication, influencing and stakeholder management skills\n, • Experience managing and developing engineering teams\n\n \n Why This Opportunity? \n \n This is more than a conventional Engineering Manager position. \n \n As a newly created role, you will have the opportunity to shape the structure, capability and processes of a new technical support function while having a direct impact on production performance, product reliability, engineering change and in-service capability. \n \n You will be operating alongside senior engineering leadership and Design Authorities, providing the technical bridge between product engineering and the realities of production and in-service support. \n \n If you are an experienced engineer who enjoys solving complex technical problems, leading people and working at the interface between engineering and manufacturing, this could be an excellent next step.

Role Profile: Operations Manager Purpose of Role The Operations Manager is responsible for the end-to-end operational delivery of Hard FM services, ensuring safe, compliant, and high-quality service provision across multiple sites. The role provides strategic and operational leadership to engineering, technical support, and service desk functions, ensuring performance meets statutory requirements, client SLAs, and ISO 9001:2015 Quality Management System standards. Main duties and responsibilities: • Team Leadership direction and development: Manage, mentor, and train operational teams [Field engineers, Technical team and service desk TL] to foster collaboration and high performance., • Ensure effective communication and coordination between operational teams., • Manage resource planning, workforce capacity, rotas, absence, and on-call arrangements., • Conduct performance reviews, appraisals, and regular one-to-one meetings., • Oversee Operational Efficiency: Optimise processes to enhance productivity, reduce costs, and ensure smooth business operations, including labour, materials, subcontractors, and overtime., • Strategic Planning and Execution: Develop and implement operational strategies aligned with organisational goals to drive growth and scalability., • Resource and Budget Management of equipment effectively, ensuring cost-effectiveness while maintaining quality., • Support recruitment, onboarding, training, and succession planning., • Ensure engineers hold and maintain required UK qualifications [e.g Fgas/HVAC/Gas safe pasma etc] and that training modules are up to date., • Promote a culture of accountability, safety, quality, and continuous improvement., • Manage disciplinary and capability matters in line with company policies., • Process and Quality Improvement: Identify and implement workflow and system enhancements to boost efficiency and maintain high-quality standards., • Compliance and Risk Management: Ensure adherence to legal, regulatory, and safety standards, mitigating risks and maintaining policies., • Performance Monitoring and Reporting: Track KPIs, analyse operational data, and provide insights to inform decisions and improve outcomes to ensure accurate completion of work orders and service records via CAFM systems. Ensure response times, resolution targets, and first-time fix rates meet contractual SLAs., • Stakeholder and Supply Chain Collaboration: Align operations with executives, vendors, and partners to support organisational objectives and ensure reliable supply chains., • Act as escalation point for operational and technical service issues., • Ensure full compliance with UK statutory and regulatory requirements. Ensure safe systems of work, RAMS, permits to work, and isolations are implemented., • Promote and enforce a strong health and safety culture., • Ensure incidents, near misses, and accidents are investigated and actions closed out., • Support audits and inspections by clients, and third parties [Citation]., • Oversee the technical team in providing engineering standards, technical support, and escalation, • Support complex fault diagnosis and major incident resolution., • Ensure subcontractors are managed in line with company and ISO requirements. Qualifications & Experience • Proven experience in Hard FM operations management., • Experienced in managing multi-disciplinary teams, • A full UK driving licence, • 5+ years in operations, with 5+ years in senior leadership/management, • Strong leadership, organisational, and communication skills, • CAFM/CMMS system experience

Accounts Manager Stourport-on-Severn £32,000-£38,000 including bonus An exciting opportunity to join a vibrant and dynamic team in a busy energetic office. As a growing company, we are looking for a self-motivated addition to our hard-working team. You will be easy-going and calm under pressure, with broad financial experience and ideally experience of working in different environments. Payroll experience is required for this role. If you have dealt with the supporting documentation for sending goods abroad, that would also be very beneficial. JOB DESCRIPTION Duties: . Experience in SAGE 50 Accounts . Good knowledge of Excel . Experience in SAGE Payroll . Overseeing and Providing Guidance to the Accounts Administrators . Invoicing/Credits - Credit Control . Dealing with customer and supplier queries . Set up of new accounts including credit checking . Setting up Supplier Accounts on Sage . Posting Purchase Ledger Invoices/Credit Notes . Making Payments to Suppliers via online banking . Checking Supplier Statements and chasing missing invoices/credit notes. Monthly payroll processing on SAGE Payroll, including submission to HMRC by due date . Daily update of Receipts/Payments . Taking Credit Card Payments online . Bank Reconciliations . Production of Quarterly VAT returns and submission to HMRC by due dates . Control of Petty Cash account . Monthly Collation of receipts and payment posting of information onto Sage Accounts . Entering Employee Expenses on Sage . Re-imbursing Employees via online banking/Petty Cash . Controlling Cashflow . Calculating and Posting Depreciation . Calculation and Posting Accruals/Prepayments . Keeping Fixed Asset Register up to date . Dealing with Bad Debts . Sending Data to Accountants for Production of Annual Accounts . Dealing with Accountants Queries . Posting Journals received from the Accountants . Any Adhoc Reports Required by Management Free on-site parking #INDCM25

Configuration Engineer Location: Kidderminster Salary: £21,157.50 - £24,784.50 per annum Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. This is an entry level - Junior technician role.The IT Configuration Engineer is responsible for the configuration, staging, and preparation of IT equipment in line with defined KPIs and SLAs. This includes BIOS configuration, asset tagging, operating system imaging, and post-deployment setup to ensure all devices are fully functional, secure, and customer-ready. Key Responsibilities: Image and configure desktops, laptops, printers, tablets, and other assets per company standards and in line with SLA’s. Configure BIOS settings and apply required system customisations. Execute asset tagging and accurately record customer-specific data in asset management systems. Complete post-imaging configuration, validation, and quality checks to ensure devices meet required standards. Meet defined KPIs and SLAs, including turnaround times, productivity targets, and quality benchmarks. Maintain a clean, safe, and organised workspace in compliance with health and safety policies. Collaborate effectively with team members to achieve daily production targets and operational goals. Provide support to colleagues to maintain workflow efficiency and resolve bottlenecks. Train and mentor team members to ensure consistency, quality, and adherence to processes. Follow data security, handling, and compliance procedures when working with customer devices and information. Competencies & Behaviours: Strong understanding of PC hardware components and architecture. Proficiency in Microsoft Windows operating systems. Familiarity with Android and iOS operating systems is desirable. Experience with imaging and deployment tools (e.g., MDT, SCCM / Microsoft Endpoint Configuration Manager) is advantageous. Strong attention to detail and commitment to quality standards. Ability to work efficiently under pressure in a fast-paced, high-volume environment. Good problem-solving and troubleshooting skills. Effective time management and ability to prioritise tasks. Clear and professional communication skills, both written and verbal. Ability to lift and move IT equipment (up to 15–20 kg). Ability to stand for extended periods while performing configuration tasks. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.i

Sales Operations Manager - Technical Services Location: Kidderminster Salary: £35,000 per annum Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract. At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices throughout the IT lifecycle. As a result, we are perfectly placed to provide our customers with expert guidance and advice across this complex and fast-moving market. We provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services Ready to play a key role in shaping how Sales operates and grows? We’re looking for an experienced Sales Operations & Business Enablement Professionalto lead the processes, systems, reporting and governance that underpin our commercial success. You’ll bring structure and visibility to the sales pipeline, support accurate forecasting and commercial governance, and ensure opportunities move seamlessly from Sales through to operational delivery. This is a key role for someone who enjoys connecting people, processes and data to drive better decisions, stronger performance and an exceptional customer journey. Key Responsibilities: Lead the Sales Operations & Business Enablement function, providing structure, governance and operational support across Sales processes, systems, data, reporting and customer handover. Bridge Sales and Services, ensuring opportunities are accurately and effectively transitioned into operational delivery, with clear ownership, information and onboarding requirements. Oversee quote and SoW processes, ensuring approvals, rate cards, governance, version control and commercial thresholds are consistently followed. Own sales reporting and insight, providing accurate visibility of pipeline, forecasting, revenue, conversion, capacity, risks and future operational demand to support effective decision-making. Drive CRM data quality and governance, ensuring customer, opportunity, quote and handover information is accurate, complete and maintained to a high standard. Establish and monitor KPIs, SLAs and performance measures across Sales Operations, including turnaround times, approvals, data quality, reporting and workflow efficiency. Coordinate and resolve cross-functional queries, working across Sales, Services, Transition, Finance, ITAD, Supply Chain, IT/CRM and senior stakeholders to ensure clear ownership and timely resolution. Define and manage Sales-to-Transition processes, ensuring customer requirements, data and operational information are complete and ready for successful onboarding and delivery. Strengthen governance and ways of working, establishing clear RACI ownership, reporting cadence, escalation routes and consistent processes across teams. Support onboarding readiness through CRM configuration, workflow coordination, reporting requirements, data management and communication between Sales, Services, Transition, Finance, ITAD and Supply Chain. Identify and deliver continuous improvements, including automation, workflow optimisation, reporting standardisation and process simplification. Lead and develop the Sales Operations team, setting clear priorities, performance expectations and service standards while fostering a collaborative, high-performing environment. Competencies & Behaviours: Operational Excellence: Highly organised, structured and detail-focused, with strong attention to accuracy and deadlines. Data & Insight: Confident analysing data, producing reports and dashboards, and translating information into meaningful commercial and operational insight. Commercial Awareness: Strong understanding of sales processes, commercial governance, forecasting and revenue performance. Stakeholder Management: Able to build effective relationships and communicate confidently across Sales, Services, Operations, Finance, Transition and senior leadership. Ownership & Accountability: Takes ownership of processes, follows through on commitments and ensures actions are progressed to completion. Organisation & Prioritisation: Able to manage multiple priorities, deadlines and competing stakeholder requirements in a fast-paced environment. Problem Solving & Decision Making: Proactive in identifying risks, resolving issues and escalating appropriately when required. Continuous Improvement: Identifies opportunities to improve processes, automate activity, enhance reporting and increase operational efficiency. Governance & Quality: Maintains high standards of data quality, process compliance, documentation and governance. Leadership & Development: Able to lead, support and develop team members, creating clear expectations and a collaborative, high-performing environment. Key Performance Measures: Accurate, timely and insightful sales reporting. Improved forecast accuracy, pipeline visibility and revenue reporting. High standards of CRM data quality and completeness. Effective quote and query management within agreed SLAs. Efficient SoW creation, approval and document governance. Meaningful analysis of win/loss, conversion, lead response and deal performance. Complete and effective Sales-to-Transition handovers and customer onboarding. Delivery of automation, process improvements and reporting enhancements. Strong governance, audit readiness and clear ownership across processes. This is an Office-based role with regular cross-functional stakeholder engagement, with occasional travel for governance meetings, stakeholder reviews, process workshops or customer-related activity. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for GreensafeIT, please do not hesitate to apply

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