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Working Hours: Monday- Friday (8:30am-5:30pm) Job Code: MJ2210 Helpdesk Manager I am currently representing a well-established Building Services firm in St. Albans who are looking for an experienced Helpdesk Manager to lead their busy operations team. My client has been a specialist in the sector for over 30 years and requires a proven manager who has a track record of leading helpdesk or dispatch teams within Facilities Management. This is a hands-on role where you will take full responsibility for the department, ensuring high service levels are maintained across their commercial contracts. This is a great move for a dedicated manager who thrives in a fast-paced environment and has the experience to lead a team, manage client relationships, and hit performance targets. Key Responsibilities: • Oversee the day-to-day helpdesk operations, including coordination for out-of-hours service delivery., • Monitor and report on Service Level Agreements (SLAs), • Conduct regular team appraisals and provide ongoing support to helpdesk operators., • Generate periodic contractor and performance reports for the management team., • Manage the end-to-end quotation process, including the generation of quotes and tracking of financial approvals., • Oversee the administration of maintenance contracts and service agreements., • Liaise with Contract Managers to optimise helpdesk efficiency and service flow., • Attend monthly client meetings to review performance data and address operational needs., • Act as a point of escalation to ensure high levels of customer satisfaction are consistently met., • Ensure all works and operations comply with statutory requirements, company policies, and Health, Safety, Quality, and Environmental (HSQE) legislation. Requirements, Skills & Experience: • Proven experience in a fast-paced helpdesk environment, ideally within the building services or facilities management sector., • Experience supervising or managing a team, including conducting performance reviews and managing rotas., • A strong understanding of Service Level Agreements (SLAs) and a track record of meeting or exceeding performance targets., • Proficiency in generating detailed reports and analysing data to identify service improvements., • A solid grasp of Health, Safety, Quality, and Environmental (HSQE) standards and statutory compliance., • Ability to liaise confidently with internal Contract Managers and external clients during formal meetings., • Excellent time management skills with the ability to prioritize tasks in a high-pressure environment. Benefits: • Free parking, • 28 Days Holiday Inc. Bank Holidays, • Company Events, • Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.

Location: Hatfield, AL10 Salary: £40,000 Working Hours: Monday- Friday Job Code: MJ2224 Commercial Development Manager Imagine being handed the keys to a business division and the total autonomy to scale it as your own. My client in Hatfield is looking for a commercially driven builder, not just a manager, to turn a solid foundation into a powerhouse. Supported by the stability and resources of an established £40m facilities management group, you’ll hit the ground running with immediate access to 350 warm leads. The brief is simple: win the work, grow the revenue, and own the results. As you expand the footprint and recruit your own delivery team, you will be rewarded like a business owner. Beyond a competitive base salary, you’ll benefit from a significant profit-sharing scheme linked directly to your division’s success. For a leader who delivers, this is a genuine path to long-term equity participation and the chance to head up a standalone business unit. Key Responsibilities: Sales & Strategic Growth • Systematically convert a high-volume pipeline of 350 warm leads into active service contracts., • Proactively hunt for new opportunities through cold outreach, professional networking, and strategic relationship management., • Target and secure contracts across key verticals, including education (schools/colleges), commercial real estate, and public sector estates., • Develop and maintain a robust pipeline of recurring revenue through long-term window cleaning agreements., • Lead the end-to-end sales process, from initial contact to negotiating and closing profitable service level agreements (SLAs)., • Foster lasting partnerships with key decision-makers, including Caretakers, Site Managers, and Facilities Management teams. Business Leadership & Operations • Take full ownership of the window cleaning division, evolving it into a high-performing, standalone business unit., • Collaborate directly with the Managing Director to define and execute the commercial strategy and long-term vision., • Build out the operational infrastructure and capability as the contract portfolio expands., • Recruit, mentor, and lead operational teams to ensure regional coverage and service excellence., • Drive commercial performance against revenue targets and growth KPIs. The successful candidate will have: We are seeking a commercially minded "builder" who thrives on autonomy and results. This role is perfect for you if: • A natural instinct for identifying opportunities and the tenacity to see them through to a signed contract., • Ability to navigate various levels of an organisation, from onsite staff to executive management., • The confidence to operate without a script, making informed decisions to drive the business forward., • The motivation to build a business from the ground up and the drive to take full ownership of the outcome, • Previous experience in the window cleaning or facilities industry is a plus but not a requirement. Benefits: Our client offers a competitive salary and an excellent benefits package designed to support both professional development and personal wellbeing, including: • An additional day of annual leave to celebrate your birthday!, • Free access to an extensive E-Learning Platform (40+ courses) to support ongoing career growth., • Access to an online Wellbeing platform to promote health and balance., • A paid volunteering day annually to support a cause of your choice., • Participation in the 'Above & Beyond' Reward Scheme for outstanding performance., • A comprehensive death in service policy. Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.

CTS Project Executive Company & Role Description Founded in 2002, Tanner Pharma Group is a specialty service provider in the biopharmaceutical industry focused on improving patient access to medicines on a global basis. Tanner Pharma offers its biopharmaceutical partners a portfolio of four distinct service offerings that span the product lifecycle from clinical development to commercialization. With its global headquarters in Charlotte, North Carolina and offices in the United Kingdom, Switzerland and Ireland, Tanner Pharma is in a phase of rapid growth. The Project Executive is responsible for ensuring success and completion of CTS projects, supporting the Project Manager, liaising with customers and suppliers to guarantee complete satisfaction. To support our Clinical Trial Services (CTS) department using solid project management and key account management skills to successfully see a project through to completion and to achieve Clinical Trial Supply (CT) group sales target (AOP). Role Accountabilities Expected Responsibilities for the CTS Project Executive are: Customer Account and Sales Operation Management • Provide proactive communication and excellent customer service to build and nurture client loyalty, trust, and satisfaction., • Working with the Project Managers and Snr Director to ensure the accurate and successful delivery of CTS projects against agreed KPIs and timeframes., • Prompt effective response time for internal and external communication., • Effective handling of all sales activities from order enquiry through to shipment., • Resolve queries and complaints in accordance with TPG SOPS or inform PM and Snr CTS Director in a timely manner., • Liaise with vendors to elevate competitive advantage through value and sourcing solutions., • Develop and maintain CTS Vendor database., • Liaise with customers to ensure timely and accurate delivery of projects., • Ensure all Customer records and Trackers are accurate and up to date with all CT projects and related information., • Maintain all documents used to aid internal communication and reporting are accurate and up to date., • Ensure all logistical aspects of project delivery are communicated in a timely and accurate manner with the necessary department., • Ensure compliance and traceability opposite product integrity throughout the procurement/project supply chain., • Ensure all license documentation and QA related activities are in place and being managed opposite CT orders and project delivery., • Ensure any risks identified are escalated to the PM and Senior Director in a timely manner., • Work within current quality, regulatory and Company requirements., • Work closely with the finance team to ensure that all financial aspects of project delivery are communicated in a timely and accurate manner., • Work closely with all departments within the organization., • Understand and work within the constraints of customs, import and export regulations for global shipping and complete necessary shipping documents. Desired Candidate Profile & Capabilities Required: • Local to the St Albans area and able to travel into the office (located in Redbourn), • Bachelors or equivalent experience., • Have the right to work in the UK., • Excellent verbal and written communication skills in English., • Familiarity with project management tools, Microsoft Teams etc., • Ability to work as an individual contributor in a Results-Focused work environment., • Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers., • Problem-solving: Able to handle difficult or unexpected situations in the workplace as well as complex business challenges., • Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them., • Communication: Able to communicate in a clear, appropriate, effective, and efficient manner in various situations., • Project Management: Able to effectively coordinate a project from start to finish; using effective communication, interpersonal skills, and organization to complete projects within defined parameters and timelines. Compensation & Benefits • Salary £35,000 plus commission, • Pension scheme, • Private health insurance, • Attractive performance incentive plan, • Vacation, Volunteer and paid sick leave Tanner Pharma Group’s Core Values: Everything we do at Tanner Pharma Group is dictated by our values. We take them very seriously, and we're proud of this unwavering commitment. Check out view our core values and learn more about our company. Candidates may be required to organize reference calls upon request. Confidentiality will be respected. Additionally, Pre-employment drug and background screening will be required. Tanner Pharma Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Reporting to: Community & Challenge Events Manager Hours: Full time, Monday to Friday, normal office hours are 9:00 to 5:00, 37.5 hours per week. Flexibility is available around start and finish times. Location: Hybrid working – Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire. Includes occasional local, regional and national travel. We are looking for an enthusiastic and ambitious fundraiser with a track-record in income generation. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local businesses, schools, our beneficiaries, and community groups. Job purpose • To develop community fundraising activity and campaigns to support Willow’s strategic income goals., • To work across Community and Challenge Events to deliver agreed financial and non-financial targets., • To proactively develop relationships within the community including companies, schools, groups and organisations to raise income and awareness., • Develop innovative fundraising initiatives with the Senior Community Fundraiser informed by sector insights and trends., • To support and deliver the Community Fundraising strategy within agreed budgets to achieve financial and non-financial targets., • To raise awareness of our work and to inspire support through the following activities:, • To steward our network of fundraising supporters to maintain engagement and build loyalty, by providing a highly personalised approach to supporting Willow’s fundraisers ensuring our supporters receive a positive experience throughout their fundraising activity, including sending thank you communications and ongoing stewardship. 25%, • To develop proactive relationships with various organisations within the community setting, including, schools, societies, community groups and companies. 25%, • To deliver presentations to a variety of community audiences. 5%, • To organise and deliver a calendar of fundraising activity that creates opportunities for supporters to help Willow. Ensure participation and income targets are achieved. 10%, • To develop the charity’s social media fundraising activity in collaboration with the wider team.10%, • Collaborate closely with the Communications Team, to help plan and develop multi-channel campaigns including on and offline activity that inspire and engage people. 5%, • To work with the Communications Team to produce campaign materials, share interesting stories and fundraising updates. Prepare content for newsletters, website, and social media. 5%, • To develop a team of volunteers to support fundraising activity. This could include delivering talks, attending events, and promoting Willow at community events. 10%, • To foster relationships with Willow’s network of charity shops and explore collaborative opportunities to mutually support each other's initiatives. 5%, • To ensure accurate recording of supporter information and reporting on activity through:, • Updating the charity’s database, Raisers Edge (RE) recording all donor contact and fundraising activity., • Using RE as a tool to aid fundraising using data insight and reporting, • To prepare end of campaign reports to improve results for future campaigns and capture learnings., • To prepare regular income reports and updates as required., • To keep up- to- date and comply with the rules as set by the Fundraising Regulator, GDPR (General Data Protection Regulation) and other relevant legislation and codes of practice and good practice., • To keep up to date with changes and trends in the UK fundraising environment Essential • Demonstrable experience in Community Fundraising., • Proven record of accomplishment in delivering and meeting targets, • Self-motivated and able to work on own initiative, • Well organised with attention to detail, • Ability to inspire and influence others to support Willow, • Ability to develop, motivate and manage individuals and groups of individuals, • Ability to manage several projects and tasks simultaneously and skilled at prioritising, • Excellent verbal, written and presentation skills, • Effective negotiating and influencing skills, • Strong numeracy skills, • Decisive problem solver with the ability to adapt easily to change, • Experience of producing fundraising reports for activity and outcomes, • Experience in delivering fundraising campaigns and initiatives, • Fundraising database experience – preferably Raiser’s Edge, • Regular travel across the county (occasional national travel) will be required. Willing to work flexibly, including evenings and weekends as required. Essential We offer the following competitive benefits package: • Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City, • 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave, • Holiday purchase scheme, • Stakeholder pension with matching contributions up to 5%, • Occupational sick pay, • Life Assurance cover of 3 x salary, • Flexible working patterns where appropriate for the role, • Employee Assistance Programme, • Access to financial advice and employee discounts

Help London’s entrepreneurs thrive London is powered by its small businesses — from high street makers to local service providers and digital entrepreneurs. At London & Partners , our mission is to drive resilient, sustainable and inclusive economic growth for the capital. Purpose of role The Small Business Programmes Executive will support the delivery of the Made Smarter programmes as well as other activities within the team. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs; and the creation of reports based on our data to comply with our reporting requirements as well as, provide insights that can support improvements in our support for SMEs as well as optimise our operations. This is an exciting and unique opportunity to develop your programmes support, governance, compliance, data and digital technology experience at the same time as delivering significant social impact. o Risks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigations • Provide financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices in compliance with L&P procedures as well as collecting evidence of expenditure from grant recipients and ensuring they are compliant with funding rules, • Support on all aspect of the team governance, arrange the different project meetings and produce meeting documentation such as agendas; minutes and presentations; support the team in producing and maintaining project documentation such as risk and issue logs, action lists and project plans, as directed., • Support the team in tracking project performance against targets, co-ordinating and updating progress of documents, reports for the programme and input and update of quality business support and services data into CRM database and other reporting mechanisms to support the delivery of the Made Smarter programme, • Create reports to meet compliance obligations on a regular basis from data recorded on CRM database. Retrieving and cleansing data as requested to support the timely provision of insights and datasets to inform service improvements, • Contribute to optimising our operations by providing insights from data to guide improvements, • Support the team to liaise with key stakeholders and other organisations to help maintain excellent working relationships; supporting the team with a wide range of stakeholders at various levels, decide on appropriate responses to queries and respond, when necessary, on behalf of the team, • Carry out any other administrative tasks for the project as required, including booking rooms and refreshments and handle day to day enquires and supporting the booking system, • Manage email inboxes as required to ensure that programme queries are dealt with in a timely and professional manner, • Coordination of workshops with delivery partners which could include creating and collecting feedback from partners, venue booking, registering attendees and other associated tasks, • Any other reasonable duties to support the Small Business Directorate., • Knowledge of project management, including data analysis, project planning and evaluation, • Well-developed IT skills, experience of using financial and content management systems and processes and excellent report writing skills, • In-depth knowledge of Excel and other MS Office tools including PowerPoint and Word, • In-depth knowledge of database systems (e.g. Salesforce) including data entry and cleansing and experience using CRM systems, e.g. Salesforce, is desirable, • Knowledge of data collection software (e.g. google forms, smart survey) desirable, • Excellent written and verbal communication skills, • Strong interpersonal and customer service skills, • Ability to effectively develop and implement work plans, • Organise all tasks to be delivered to the required standards., • Ability to achieve deadlines and targets, • Excellent attention to detail with high professional standards, • Proficiency in administrative procedures; and an ability to work effectively within a target-driven, KPI process-driven environment In addition, you will be able to demonstrate attention to detail, willingness to be flexible based on the requirements of the team, ability to multi-task and willingness to collaborate with other team members as well as work on your own initiative when required to do so Personal style and behaviour · Service-driven, with a passion for delivering exceptional stakeholder value · Proactive team player, contributing creative and innovative solutions to projects and objectives. · Adopts an agile approach, remaining productive in ambiguous and fast changing environments. · Helps foster collaboration, constructive dialogue and builds trust with peers. · A learning mindset, using challenges and opportunities to improve team and own performance. · Through good self-awareness, motivates oneself, seeking opportunities to develop own potential. · Takes responsibility and ownership of project tasks, continuously aiming to improve performance. • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Overview of team purpose Visit London is London’s official visitor guide, attracting more than 12 million users each year. Visit London provides inspiration, information, and the ability to book a broad range of world-class attractions, theatre shows, hotels, trips and a growing range of experiences. The Visit London team attracts, inspires and converts audiences to generate millions of pounds from ticketing revenue and content partnerships. This is reinvested in promoting London and supporting jobs across the city. Purpose of role The Content Executive is responsible for creating, maintaining and optimising written content that aligns with the overall content strategy, delivering maximum value through acquiring, engaging and converting users, while meeting commitments to sponsors, advertisers and partners. You will use audience insight, SEO best practice and page performance data to improve the effectiveness of content across visitlondon.com • Use a broad range of audience insight data and page performance data to deliver a variety of short- and long-form content which has the highest impact on user acquisition, engagement and income, in line with the content strategy., • Working closely with our SEO experts, you will optimise existing content and create new content to grow our audiences across a variety of channels, with a focus on vistlondon.com., • Lead on specific content areas of visitlondon.com - Take ownership of your content responsibilities and build your expertise and depth of knowledge in these areas, delivering new content and in-depth page updates, as delegated by the Content Managers and Content Lead., • Attend and arrange site visits to venues/experiences/events, experiencing these first-hand to gain tips and recommendations, further your product knowledge, and/or write in-depth content. These site visits will form part of the minimum expectation of two days working in the office per week., • Contribute ideas, write content and capture photography for the Visit London blog, from first-person reviews and interviews to previews, round-ups and news pieces., • Ensure best practice guidelines for eCommerce websites are followed during content delivery, including markup of affiliate links, accessibility, and commercial image rights., • Deliver content for always-on channels and internal projects, • Source and curate content from third parties (e.g. partners or PR contacts) and wider research to create content that inspires target audiences and delivers against targets such as traffic, stakeholder objectives and revenue generation., • While we prioritise written content, experience of multi-format content, including video creation and photography, would be beneficial., • Promote high-value products across all channels, adhering to guidance provided by the Commercial Manager, eCommerce Manager and/or Commercial Manager., • Work closely with the Commercial Manager to identify and deploy new products and special offers across visitlondon.com, newsletters and the Visit London App as quickly as possible., • Support the eCommerce Manager’s A/B testing program and User Acceptance Testing for new deployments, upgrades and migrations, as requested by development team colleagues., • Sub-editing content as required., • Any other reasonable tasks as allocated by your manager., • Relevant experience in a similar role, • Able to write and build accurate and engaging digital listings, articles and blog posts, • Experience of writing to a consumer audience, • Experience writing and optimising content for SEO, • Excellent data management skills and exceptional attention to detail, • Experience sourcing, curating and repurposing copy and images, • Content management system and database experience. Experience of using Sitecore (our CMS) would be beneficial, but not essential, as training will be provided., • Proficiency in Microsoft Office, especially Excel, Word and PowerPoint, • Committed to continuous learning, • Experience working in an agile marketing environment and as part of project teams, • Experience taking professional-quality photography and video creation/production is desirable, • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Location: Home Counties / Greater London Salary: £35,000 - £45,000 (OTE £70,000K) Job Code: MJ2221 Business Development Manager An exciting opportunity for an experienced and ambitious installation sales account manager, who can design integrated systems and is looking to become part of an ambitious and growing business. You will be joining our established and successful organisation to become a valued member of our business development team. The position requires high levels of self-motivation, a highly organised individual with exceptional communication skills. A proven track record of understanding client requirements, designing effective integrated security and fire systems, while maintaining and developing client relationships. In return you will be provided with full training and induction programme to get up to speed including 121 support and ongoing check ins with line manager. My client is an independently owned group of established businesses who design, install, maintain, and monitor electronic life safety and security systems. They are committed to achieving operational excellence, through empowering and developing, exceptional talent, to maintain a friendly and supportive environment. Key Responsibilities: • Research and analyse market trends and competitor activity to identify and capture new business opportunities., • Collaborate with the Sales Director to define and segment target markets, ensuring all efforts focus on high-growth sectors., • Drive the strategic pursuit of new revenue by converting prospective accounts into long-term, high-value partnerships., • Manage the entire sales lifecycle, from initial lead generation and site surveys to final contract mobilisation., • Deliver tailored, branded proposals and technical designs that align with client requirements and company margin targets., • Negotiate and close contracts across all Fire & Security disciplines, while maximising cross-selling opportunities within the group., • Maintain an accurate and up-to-date sales pipeline using Simpro to ensure reliable forecasting and transparency., • Track and analyse key performance indicators (KPIs) to measure the effectiveness of activities and report outcomes to senior management. About you: • Demonstrate a proven track record of business development success within the Fire & Security sector., • Excel at identifying, securing, and growing both new and existing customer accounts., • Maintain a consistent history of meeting or exceeding defined annual sales and margin targets., • Combine Fire & Security technical knowledge with a sharp mindset for commercial profitability., • Build and manage a robust sales pipeline, supported by an internal team to maximise conversion., • Deliver precise site surveys, technical designs, and branded proposals within agreed client timeframes. Benefits: • Company Laptop, Phone & Car, • 25 Days Holiday plus Bank Holidays, • Excellent commission and bonus structure, • Flexible & Remote Working Where Possible, • Wellness & Employee Assistance Programme (EAP) ***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available

Job Title: Store Manager Location: Welwyn Garden City Salary: £52,910 - £69,000 per annum Contract: Permanent | Full-Time Ready to lead from the front and take full ownership of a high-performing retail store? We’re looking for an ambitious and commercially driven Store Manager to join one of the UK’s fastest-growing retail businesses. With new stores opening across the country and clear pathways for progression, this is a rare opportunity to join a business that rewards performance and invests heavily in its leaders. If you thrive in fast-paced environments, love developing high-performing teams and are motivated by delivering exceptional results, this could be your next big move. The Role As Store Manager, you will have full accountability for driving store performance, leading your team and delivering an outstanding customer experience. You’ll take ownership of operations, compliance, commercial performance and team development. Key Responsibilities Lead, inspire and develop a high-performing store team Take full ownership of store KPIs, sales and profitability Ensure operational excellence and strict compliance standards Drive exceptional customer service and seamless in-store experience Oversee stock control, availability and operational efficiency Recruit, coach and conduct performance reviews to unlock team potential Deliver a clear and effective operational strategyAbout You Experienced Store Manager, Assistant Manager or senior leader within retail or hospitality Commercially focused with a strong track record of delivering results A natural leader who motivates, develops and empowers teams Highly organised with excellent attention to detail Proactive and solution-focused Flexible to travel within a 45-minute radius to support nearby storesWhat’s in It for You? £52,910 - £69,000 salary package Guaranteed annual salary increase Clear, structured progression opportunities Private medical insurance Discounted health cash plan Comprehensive wellbeing support The opportunity to join one of the highest-paying businesses in the sectorThis is an exceptional opportunity to take the reins of a high-volume store within a business experiencing sustained growth across the UK. If you're ready for your next leadership challenge, apply today for immediate consideration. About us: This Store Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruiter. We are committed to unlocking your full potential and finding your perfect role. Start your journey today. Apply now or find us online: Web: McCarthy Recruitment LinkedIn: McCarthy Recruitment Facebook: McCarthyRecruitment Instagram: McCarthyrecruitmentThe Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your query

Location: St. Albans, AL1 Salary: £38,000 - £40,000 Working Hours: Monday- Friday (8:30am-5:30pm) Job Code: MJ2210 Helpdesk Manager I am currently representing a well-established Building Services firm in St. Albans who are looking for an experienced Helpdesk Manager to lead their busy operations team. My client has been a specialist in the sector for over 30 years and requires a proven manager who has a track record of leading helpdesk or dispatch teams within Facilities Management. This is a hands-on role where you will take full responsibility for the department, ensuring high service levels are maintained across their commercial contracts. This is a great move for a dedicated manager who thrives in a fast-paced environment and has the experience to lead a team, manage client relationships, and hit performance targets. Key Responsibilities: * Oversee the day-to-day helpdesk operations, including coordination for out-of-hours service delivery. * Monitor and report on Service Level Agreements (SLAs) * Conduct regular team appraisals and provide ongoing support to helpdesk operators. * Generate periodic contractor and performance reports for the management team. * Manage the end-to-end quotation process, including the generation of quotes and tracking of financial approvals. * Oversee the administration of maintenance contracts and service agreements. * Liaise with Contract Managers to optimise helpdesk efficiency and service flow. * Attend monthly client meetings to review performance data and address operational needs. * Act as a point of escalation to ensure high levels of customer satisfaction are consistently met. * Ensure all works and operations comply with statutory requirements, company policies, and Health, Safety, Quality, and Environmental (HSQE) legislation. Requirements, Skills & Experience: * Proven experience in a fast-paced helpdesk environment, ideally within the building services or facilities management sector. * Experience supervising or managing a team, including conducting performance reviews and managing rotas. * A strong understanding of Service Level Agreements (SLAs) and a track record of meeting or exceeding performance targets. * Proficiency in generating detailed reports and analysing data to identify service improvements. * A solid grasp of Health, Safety, Quality, and Environmental (HSQE) standards and statutory compliance. * Ability to liaise confidently with internal Contract Managers and external clients during formal meetings. * Excellent time management skills with the ability to prioritize tasks in a high-pressure environment. Benefits: * Free parking * 28 Days Holiday Inc. Bank Holidays * Company Events * Pension ***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available

Location: Hatfield, AL10 Salary: £40,000 Working Hours: Monday- Friday Job Code: MJ2224 Commercial Development Manager Imagine being handed the keys to a business division and the total autonomy to scale it as your own. My client in Hatfield is looking for a commercially driven builder, not just a manager, to turn a solid foundation into a powerhouse. Supported by the stability and resources of an established £40m facilities management group, you’ll hit the ground running with immediate access to 350 warm leads. The brief is simple: win the work, grow the revenue, and own the results. As you expand the footprint and recruit your own delivery team, you will be rewarded like a business owner. Beyond a competitive base salary, you’ll benefit from a significant profit-sharing scheme linked directly to your division’s success. For a leader who delivers, this is a genuine path to long-term equity participation and the chance to head up a standalone business unit. Key Responsibilities: Sales & Strategic Growth • Systematically convert a high-volume pipeline of 350 warm leads into active service contracts., • Proactively hunt for new opportunities through cold outreach, professional networking, and strategic relationship management., • Target and secure contracts across key verticals, including education (schools/colleges), commercial real estate, and public sector estates., • Develop and maintain a robust pipeline of recurring revenue through long-term window cleaning agreements., • Lead the end-to-end sales process, from initial contact to negotiating and closing profitable service level agreements (SLAs)., • Foster lasting partnerships with key decision-makers, including Caretakers, Site Managers, and Facilities Management teams. Business Leadership & Operations • Take full ownership of the window cleaning division, evolving it into a high-performing, standalone business unit., • Collaborate directly with the Managing Director to define and execute the commercial strategy and long-term vision., • Build out the operational infrastructure and capability as the contract portfolio expands., • Recruit, mentor, and lead operational teams to ensure regional coverage and service excellence., • Drive commercial performance against revenue targets and growth KPIs. The successful candidate will have: We are seeking a commercially minded "builder" who thrives on autonomy and results. This role is perfect for you if: • A natural instinct for identifying opportunities and the tenacity to see them through to a signed contract., • Ability to navigate various levels of an organisation, from onsite staff to executive management., • The confidence to operate without a script, making informed decisions to drive the business forward., • The motivation to build a business from the ground up and the drive to take full ownership of the outcome, • Previous experience in the window cleaning or facilities industry is a plus but not a requirement. Benefits: Our client offers a competitive salary and an excellent benefits package designed to support both professional development and personal wellbeing, including: • An additional day of annual leave to celebrate your birthday!, • Free access to an extensive E-Learning Platform (40+ courses) to support ongoing career growth., • Access to an online Wellbeing platform to promote health and balance., • A paid volunteering day annually to support a cause of your choice., • Participation in the 'Above & Beyond' Reward Scheme for outstanding performance., • A comprehensive death in service policy. ***Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available

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Deliver with Deliveroo* Become a food delivery driver with Deliveroo and find work that suits you.Make money on your own schedule with your own vehicle (scooter, bike or car).Work when you want to, at the tap of a button * Set your own earning goals * Get round-the-clock support *

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