Office and Administration Manager
22 days ago
Altrincham
Office and Administration Manager - PLS Solicitors Location: Altrincham, WA14 5UW, office-based role Hours: Full-time, permanent, Monday-Friday, 09:00 - 17:00 Start date: ASAP (happy to consider longer notice periods) Salary: up to £35k DOE We’re looking for an experienced Office & Administration Manager to lead our centralised support functions and drive high standards across Reception and Administration. This role is ideal for a confident people manager who thrives in a fast-paced, high-volume environment and knows how to get the best out of support teams. You’ll play a key role in ensuring our front-of-house, administrative and office operations run smoothly, professionally and efficiently. What You’ll Be Doing Leadership & Team Management • Lead, motivate and develop the Reception and Central Administration teams., • Allocate workload, set priorities and monitor performance levels., • Provide supervisory oversight of the postroom function (day-to-day management remains within the team)., • Manage escalated issues relating to administration, reception or postroom services., • Support recruitment and onboarding within relevant departments., • Act as a key liaison between administration teams and internal stakeholders., • Ensure the efficient handling and distribution of post in line with service level agreements and turnaround times (oversight responsibility)., • Oversee reception services to deliver a professional, welcoming and client-focused front-of-house experience., • Manage centralised administrative processes, ensuring accuracy, consistency and timely delivery., • Continuously review and improve workflows to support a high-volume caseload., • Ensure administrative procedures align with firm policies and regulatory requirements., • Assist with audits and internal checks relating to administrative and operational processes., • Support general office management tasks as required., • Liaise with the third-party facilities company to ensure the office environment is safe, compliant and well maintained., • Coordinate with the facilities provider regarding office moves, reconfigurations, refurbishments and space planning as required., • Oversee office health and safety compliance, including risk assessments, fire safety, DSE assessments and accident reporting (Please note: this role oversees and coordinates H&S activity – delivery is supported by an external facilities provider.), • Ensure health and safety policies, procedures and records are kept up to date and adhered to., • Coordinate fire wardens, first aiders and emergency procedures., • Oversee travel and accommodation arrangements for staff where required, ensuring cost-effective and appropriate bookings., • Manage contracts with office suppliers and service providers, reviewing performance and value for money., • Support budget management for office operations and facilities expenditure., • Work collaboratively with IT, Operations and HR to support business continuity and disaster recovery planning from an office operations perspective. What We’re Looking For • Minimum 2 years’ experience in a similar Office or Administration Manager role, • Proven experience managing office-based or administrative teams, • Strong leadership and people management capability, • Experience operating in a fast-paced, high-volume environment, • Excellent organisational and multitasking skills, • Strong written and verbal communication skills, • High attention to detail What You’ll Get in Return • Opportunity to make a real impact across our business support functions, • Study Support: Once you’ve been with us for a year, we’ll support you with professional qualifications to help you grow, • Long-Term Focus: This isn’t a stop-gap job - we’re investing in people who want to build a future with us. We want to bring in people who see this as a real career move - not just a job, • Team Culture: We’re a sociable, supportive bunch, and our senior leadership team is known for providing a working environment to support your growth and success, • Employee benefits: death in service, healthcare plan, EAP, counselling, and salary sacrifice schemes (tech, nursery, gym, cycle, car), • Extras: free conveyancing, mortgage advice, staff discounts, free Uber to/from Navigation Rd If you’re a confident people manager who enjoys developing teams, driving standards and creating structure in a fast-paced environment, this could be the role for you – apply now! Please note: We do not accept unsolicited CVs from agencies. We are not bound by any terms and conditions in relation to unsolicited profiles submitted without prior agreement