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We are looking for a Call Center Team Leader to join one of our clients on a contract basis, supporting the across a range of lead generation and networking activities. You’ll be responsible for monitoring KPIs, networking via telephone, gathering warm leads and following them up before passing them on to the sales team. The ideal candidate will be a strong communicator, organised and a team player, no sales experience needed! Call Center Team Leader Fixed Term Contract (12 months, Maternity Cover) Competitive Salary Monday to Friday 8:30 – 17:30 Gloucester Call Center Team Leader Job Description • Work with and manage the lead generation team, providing day-to-day support, • Delegate regions to the team, calling contacts and building rapport to generate warm leads, • Monitor and meet KPI’s, ensuring information is correctly uploaded onto the CRM system, • Use strong communication skills to network with new and existing clients Call Center Team Leader Essential Experience/Skills/Qualifications • Excellent communication abilities and comfortable speaking on the phone, • Strong attention to detail and organisational skills, • Ideally previous experience with people management (not essential) Call Center Team Leader Benefits • Free on-site parking, • Competitive Salary, • Fixed Term Contract If you feel you’re a good fit for this position, please click ‘apply’, email or call 01276 300 125

We're on the hunt for an inspiring and driven ASSISTANT MANAGER to support in leading our GLOUCESTER store, could that be YOU? You might know us as the inventors of the Rampant Rabbit, or even the destination for must-have lingerie, and you're right, but we're SO much more than that… We're a unique brand that strives to EMPOWER , lives to PUSH BOUNDARIES , gets kicks off MAKING IT HAPPEN and is ALWAYS INCLUSIVE ! Our talented people are at the heart of our retail business, and they're the ones who make our brand the incredible success that it is. How you'll add real value: Commercial mindset – deliver a mind-blowing sales performance by driving store KPIs, use all the data available to keep the team informed and engaged in what needs to be achieved and how they can contribute Obsession for amazing service – create a ‘customer focused' ethos among the team, ensure everyone is working collaboratively to deliver an experience in store that the customers can't wait to tell their friends and family about Empowering leader – motivate and lead the retail store team, support and develop your colleagues and be confident and professional when providing constructive feedback on how they can excel in their roles Creative flair – WOW your customers with the beautiful VM in store, make our gorgeous collections the stars of the show Exceptional organisation – have a clear vision of how to deliver on the store objectives, delegate effectively, and uphold all processes and procedures for a structured and safe place to work What's in it for you? A salary of £27,000 A great induction, setting you up for success in your new retail role 50% staff discount Incentives and initiatives Pension scheme Life insurance Optional private medical care Wellness programme Internal progression journey …just to name a few (not to mention, the opportunity to work for a fantastic brand – huge perk!) If you're currently an Assistant Manager in Retail or Hospitality and love our brand and what we stand for, apply with your CV to find out more! Due to high volumes, we're unable to get in touch with every candidate to acknowledge your application, however we're grateful that you've taken the time to apply. All successful candidates will be contacted as soon as possible to discuss the role and their experience further. At Ann Summers we are proud to continue embracing inclusion, diversity and equality in our every day, supporting our people to be themselves. We are committed to building teams with a variety of backgrounds, skills and views. Ann Summers complies with all GDPR policies, by responding to this advert your details will be kept in our database for a total of 6 months, if you would like these to be removed please just reach out and let us know. #RMT TPBN1_UKTJ