Scotphone - Unified Communications Engineer
5 days ago
Livingston
Job Title: Unified Communications Engineer Overview We are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands-on field work across Central Scotland. The successful candidate will play a key role in delivering high-quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems. This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast-evolving industry. Key Responsibilities • Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments, • Install, configure, and maintain iPECS Cloud and on-premise PBX systems, • Deploy and support 4G/5G connectivity solutions, including cellular routers (e.g., Teltonika), • Design, install, and troubleshoot enterprise Wi-Fi solutions (Ubiquiti UniFi & TP-Link Omada), • Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets, • Conduct site surveys, system design, and implementation of communication solutions, • Configure value-added services such as IVR, voicemail, call recording, and auto-attendants, • Provide on-site and remote fault diagnosis and repair, ensuring SLA compliance, • Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore), • Assist with moves, adds, and changes for customer systems, • Maintain stock, test equipment, and produce reports to support service delivery, • Collaborate internally using tools such as ClickUp to manage projects and workloads Skills & Experience • Proven experience with:, • iPECS telephony platforms (Cloud & On-Prem), • Ubiquiti UniFi and TP-Link Omada networking solutions, • Strong fault-finding abilities across:, • PSTN, ISDN, SIP, and mobile data connections (4G/5G), • Excellent customer-facing communication skills, • A proactive approach to problem-solving with attention to detail, • Full UK Driving Licence (essential) What We're Looking For We're seeking someone who is: • Dependable and reliable - someone we can count on to deliver consistently high standards, • Hard-working with a strong work mentality - willing to go the extra mile to get the job done, • Determined and motivated - eager to learn, develop, and grow within the role, • A team player, comfortable working within a small company environment, • Flexible and willing to travel regularly for field-based work Role Details • Location: Hybrid - Livingston (EH54 7DE) & customer sites across Central Scotland, • Hours: Monday to Friday, 8:30 AM - 5:00 PM, • Job Type: Full-time, • Salary: TBC What's Included • Company van for fieldwork and site visits, • High-spec laptop for remote support and configuration, • Company mobile phone, • 29 days holiday per year, • Company pension scheme, • On-site parking at Livingston office Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.