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Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

Practice Manager | Healthcare Management | Amazing Surgery Zachary Daniels is working closely with a fantastic healthcare brand to recruit a Practice Manager for a hugely successful practice where you will have the chance to make an impact! We have an exciting opportunity for an Ambitious Manager to move into a new role with a practice that is established and performing brilliantly. We want a Practice Manager to join a forward-thinking business where you will face an exciting challenge and opportunity to manage your own business! The successful Manager will be someone who is ready for a new challenge, can build strong partnerships with dentists and be able to motivate your teams on a daily basis. About our new Practice Manager You will be an experienced manager, your role will involve leading and developing your practice team to achieve revenue targets and deliver great customer service, in addition to other key areas including compliance. Skills & experience needed as a Practice Manager • Experience in building a high-performance culture, • Business acumen - with the ability to make commercial decisions based on data analysis, • Strong commercial awareness to 'drive sales' and increase revenue., • Able to complete all audits to high standards, • To be an excellent communicator and a great coach, • A 'can-do' attitude - advocating and championing change, • To be capable of meeting deadlines under pressure, • To be able to build excellent relationships with your team and customers Zachary Daniels is working on a role with one of the most well-respected growing groups, we now have an opportunity for a Practice Manager to join the business in a high-profile role. Ideally you will be from the Dental Industry, Cosmetic Industry, Healthcare, however we also welcome applicants from other healthcare sectors such as veterinary, optical, audio, pharmacy, cosmetic treatments or related disciplines. BH37150 JBRP1_UKTJ