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We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

Civils Quality ManagerLocation: HavantOur client is currently recruiting a Civils Quality Manager to join their specialist Civil Engineering contracting business to join a project north of Havant. The company that the Construction Quality Manager will be working for are a well-established Civil Engineering contractor, whom work on projects from conception through construction to project delivery. The companies' specialities span across a variety of different sectors including water and waste water, infrastructure and coastal protection. The Construction Quality Manager will be working on a prestigious project in Hampshire. The Construction Quality Manager will have construction experience and knowledge of heavy civils projects and/or water/ wastewater. The Construction Quality Manager will ensure that all works are carried out in accordance with scope, specification, and industry standards. The Construction Quality Manager will have experience in lead quality assurance, Inspection and Test Plan (ITP) production, monitoring, reporting and document completion.Civils Quality Manager Position OverviewProducing, reviewing & issuing Inspection and Test Plans (ITP)Overseeing the approval process of all materials and products for the projectDevelop quality forms and checklist to facilitate the quality of all construction worksProduction of Quality documents and issuing to the clientManagement of test results and issuing to relevant parties.Management of the materials testing subcontractors.Liaising with the designers, client, clients' representatives, including the construction engineer in all aspects of quality of works.Reviewing designs as they develop from concept through to detail designWorking with project management and engineering staff to improve the quality of work on siteCivils Quality Manager Position RequirementsQualification in Civil Engineering or ConstructionKnowledge of heavy civils projects and/or water/ wastewaterJoint venture project experience would be advantageousExperience in lead quality assurance, ITP productionExperience of working with concrete works, civil and pipeline constructionRelevant CSCS CardHold a full driving licenceHave a pro-active approach to, and management of, non-conformance issuesMust be seeking a permanent roleConstruction Quality Manager Position RemunerationSalary circa £60k - Dependant on experienceCompany Car / Allowance25 Days holiday + BHPension up to 10% matchPhoneAnnual discretionary bonusBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.TPBN1_UKTJ

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

Embedded Security Project Manager - Northern Europe Physical & Electronic Security - Global Clients Team Location: EMEA-based, flexible (UK, Ireland) Travel: Regular site travel required, typically every 1–2 weeks, depending on regional project demand. Purpose This role strengthens delivery capability across large‑scale data centre and critical infrastructure programmes for a major global technology customer. Operating as an embedded technical specialist, the Security Project Manager leads the on‑site coordination, technical validation, and integrated deployment of physical and electronic security systems. The role blends project delivery, engineering oversight, on‑site presence, and system verification not traditional commercial project management. You will support in‑country project managers and partner with construction, MEP, network, and global security teams to ensure systems are installed, tested, and handed over to the highest standards. Major Responsibilities Technical Security Delivery Deliver the full lifecycle of physical and electronic security elements within data centre and critical infrastructure projects. Oversee technical installation quality, system integration accuracy, device placement, panel wiring, and alignment to global standards. Support site surveys, verify existing conditions, and collaborate with local teams to scope and document technical requirements. On‑Site Coordination & Field Presence Serve as the on‑site embedded security representative, collaborating closely with construction, MEP, and infrastructure teams. Conduct regular on‑site reviews to validate installation progress, sequencing, and technical compliance. Engage directly with integrators and contractors to resolve issues and accelerate progress. Functional Testing & System Verification Lead functional testing of ACS, VMS, IDS, intercoms, sensors, physical hardware, and failover behaviour. Verify door functionality (REX, DPS), camera behaviour, alarm routing, network logic paths, redundancy, and event visibility. Document results, identify defects, and coordinate remediation through re‑testing and sign‑off. Commissioning Support (Verification, Not Programming) Witness and validate commissioning performed by integrators. Verify system responses, alarms, behaviour, and integration points, ensuring readiness for handover. Confirm alignment to global client standards and escalate deviations where required. Physical Security Infrastructure Oversight Oversee installation and integration of: Perimeter fencing and hardening Turnstiles, gates, vehicle barriers, crash‑rated bollards Door hardware, locking systems, hinges, closers Ensure seamless interplay between physical components and electronic systems. Documentation, Reporting & Quality Management Produce structured site reports with photos, risks, deviations, and recommended corrective actions. Track and close snags/punch lists, coordinating remediation with in‑country partners. Review RFIs, submittals, drawings, and technical documentation to support accurate delivery. Design, BIM & Coordination Review drawings and models (Bluebeam, ACC, Navisworks) to identify clashes, design gaps, access constraints, and installation conflicts. Provide redlines and recommendations that improve buildability and prevent rework. Cross‑Functional Partnership Partner with global security standards owners, engineering, construction, MEP, and operations teams. Maintain clear communication through dashboards, updates, and issue/risk registers. Align project activities with global security expectations while adapting to local conditions. What Does Success look like You enhance the capacity of regional project managers by delivering technically accurate, fully validated security systems. You ensure installations are correct the first time, reducing rework, delays, and escalations. You create clarity for all stakeholders through structured, proactive communication. You build trusted relationships across construction, engineering, and security teams. You help the global programme scale consistently, supporting expansion across multiple regions. You champion continuous improvement by identifying gaps, improving testing processes, and elevating delivery quality. Education Qualification in engineering, security technology, construction management, or related field; equivalent experience considered. Experience & Knowledge Technical Security Experience Strong practical experience with Lenel OnGuard and Milestone XProtect (essential). Familiarity with ACS/VMS integrations, intrusion detection, intercoms, sensors, IP‑based security systems. Experience validating functional tests and witnessing commissioning activities. Understanding of installation methods (cabling, containment, device mounting, infrastructure routing). Physical Security Infrastructure Experience with perimeter systems, gates, barriers, turnstiles, and door hardware. Knowledge of how physical and electronic systems integrate logically and mechanically. Critical Infrastructure Delivery Experience delivering security systems in data centres, utilities, energy, telecoms, transport hubs, or similar high‑availability environments. Tools & Platforms Bluebeam Revu Autodesk Construction Cloud (ACC) Navisworks (Manage or Freedom) MS Project or Smartsheet AutoCAD Microsoft 365 BIM/VDC familiarity beneficial Skills and Competencies Collaborative, relationship‑focused approach Strong technical problem‑solving capability Clear, confident communication across diverse stakeholders High attention to detail, structured working style Ability to work independently and travel regularly Adaptability in fast‑moving construction environments Commitment to continuous learning and technical growth Why Join Us? Contribute to the delivery of some of the world’s most advanced data centre and critical infrastructure environments. Work embedded with a global technology giant on high‑impact, long‑term programmes. Be part of a supportive, high‑performing engineering and programme delivery community. Access professional development, certifications (Lenel, Milestone, VMS/ACS), and future progression opportunities. Enjoy flexibility, trust, and a culture that values inclusion, technical mastery, and real impact. Our People Promise – Securitas Technology EVP Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team. You’ll do purposeful work that makes the world safer, with support for innovation and sustainability. As part of our EVP, we offer: Career pathways and growth opportunities A global, values-driven team Recognition for achievements Inclusive, collaborative culture Purposeful work that makes the world safer Support for innovation and sustainability Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.

Mercier Consultancy MD is excited to present a fantastic opportunity for a Player Support Specialist, fluent in both Hungarian and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for enthusiastic individuals who are passionate about gaming and committed to providing stellar support to players. You will engage with a diverse range of players, assisting them with their inquiries and ensuring a fulfilling gaming experience. • Deliver high-quality player support in both Hungarian and English via email only., • Assist players with inquiries related to game features, technical issues, and account management., • Resolve player concerns efficiently to enhance satisfaction and loyalty., • Accurately document player interactions and feedback to help inform service improvements., • Collaborate with the development team and community management to relay player insights., • Stay updated on game developments, features, and best practices in player support., • Fluency in Hungarian and English (both oral and written) is required., • Prior experience in customer support or player support roles is a plus., • In-depth knowledge of gaming culture and familiarity with popular game titles is beneficial., • Exceptional communication and interpersonal skills, focused on delivering excellent customer service., • Ability to troubleshoot technical issues and provide actionable solutions., • Strong organizational skills with the ability to manage multiple player inquiries effectively., • Willingness to relocate to Sofia, Bulgaria, with accommodation and relocation support provided., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Monthly Accommodation Bonus, • Fully Paid Training, • Health Insurance, • And Much More ...

About Us Role Summary This role is for individuals with real cybersecurity experience who understand the pressures faced by security teams and the challenges businesses encounter in strengthening their defences. If you've worked in a cybersecurity team, led advisory engagements through a managed service provider, or helped organisations tackle security challenges, this is your chance to apply that expertise on a larger scale. As a CISO Advantage Field Specialist, you'll be the key expert for MSP partners seeking genuine knowledge. Instead of relying on slides, you'll leverage your deep understanding of advancing cyber maturity and transformation. Your role includes assisting partners in integrating CISO Advantage into their offerings, empowering their teams to deliver effective security services. We seek proactive individuals who thrive at the intersection of technology, people, and business outcomes. If you're excited about helping underserved businesses manage their security risks using leader-edge technology, data and AI as real tools, this role was made for you. Product Feedback & Market Intelligence • Operate as a structured, consistent feedback channel between the field and the Sophos Product team, this is a core accountability of the role, not a secondary activity., • Capture partner and customer feedback on product usability, feature gaps, pricing, and competitive alternatives using agreed formats and cadences set by Product leadership., • Submit regular regional feedback reports covering adoption blockers, commonly requested features, competitive intelligence, and MSP delivery challenges. MSP Partner Enablement • Serve as the primary field resource for CISO Advantage MSP partners within your region, the person partners contact when they need product knowledge, positioning support, or help with a customer situation., • Track partner enablement progress and readiness across your regional MSP portfolio, flagging partners who need additional support and identifying those ready to scale., • Help partners develop structured onboarding and delivery playbooks so they can consistently deploy CISO Advantage across their customer base. End-User Adoption & Training Support • Support MSP partners in delivering effective training and onboarding experiences to the end-user organizations they serve, ensuring customers can navigate and use the platform confidently from day one., • Help channel partners and their customers define what success looks like with CISO Advantage, establishing clear use cases, adoption milestones, and outcome metrics from the outset., • Provide partners with end-user-facing guidance materials, FAQs, and best-practice documentation they can adapt and deliver to their customers., • Act as an escalation resource for partners encountering complex end-user adoption challenges, working collaboratively to resolve issues and improve the customer experience., • Gather and document customer adoption stories, use cases, and outcomes that can be used for MSP enablement, product marketing, and internal reporting. Cross-Function Collaboration • Work closely with regional Sales and Channel teams to align enablement activity with commercial priorities and partner tier., • Collaborate with Product Marketing to validate regional messaging and surface localization requirements, language, regulatory context, or market-specific positioning needs., • Partner with the Product and Customer Success teams to ensure end-user training content remains current and aligned with platform updates and new feature releases., • 5–8 years of experience in a cybersecurity-related role, this could include technical pre-sales, partner success, channel enablement, security consulting, or a vendor-side field role., • Experience working with or within an MSP, channel partner, or VAR environment, understanding how managed service businesses operate and how they engage their customers., • Exposure to security programme management, GRC, or vCISO service delivery, either from the customer, MSP, or vendor side., • Experience in a product feedback, customer success, or voice-of-customer role within a B2B SaaS or security vendor environment., • Demonstrated experience supporting end-user training, onboarding, or adoption programmes, either directly or through channel partners., • Working knowledge of cybersecurity concepts, terminology, and the challenges faced by security teams in mid-market and enterprise organizations., • Ability to translate complex security and platform concepts into clear, accessible guidance for both MSP partners and their end-user customers., • Strong communication and relationship-building skills, with the ability to operate effectively across technical, commercial, and customer-facing contexts., • Comfort working in a structured feedback environment, capturing insights methodically and communicating them clearly to product and leadership teams., • A genuine personal and professional interest in AI, we operate an AI-first strategy and expect this person to be an AI native. You should actively use AI tools in your day-to-day work, stay current with developments in the space, and bring both curiosity and practical knowledge of how AI can be applied to security, enablement, and customer success. Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To YouWe’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

SAP Solutions Specialist VersaFile are a fast-growing software company that specializes in attachment and data archiving solutions for SAP, SuccessFactors and other Enterprise Software applications, seamlessly integrating with a variety of document management systems. Our clean core approach empowers enterprises to manage their SAP data lifecycle more efficiently and compliantly. As demand grows, we're looking for an SAP Technical Specialist to join our team and play a critical role in customer success and product excellence. We are looking for an SAP Solutions Specialist who has deep SAP technical knowledge. This role requires a seasoned consultant who is an SAP developer at their core. As an SAP Solutions Specialist, you will partner with customer to solve their business challenges using our software, “docuflow”. Ultimately you will solve customer business challenges and generate elated end-users by focusing on technologies including SAP S/4HANA, BTP and docuflow. Technologies: • SAP ABAP, • SAP ABAP RAP (Restful Application Programming), • SAP CAP (Cloud Application Programming), • SAP Fiori, • SAP ArchiveLink / CMIS, • SAP AI Integration APIs, • SAP Content Server, • SAP DMS/DIRS, • KPro, • ADK Data Archiving, • SAP ECC, S/4HANA, • Document Management Technologies (i.e. Box, Microsoft SharePoint, etc) Nice to Have Technologies: • SAP Business Technology Platform (BTP), • SAP SuccessFactors, • SAP Sales Cloud (C/4HANA, C4C CRM), • SAP Service Cloud (Same as above), • SAP Ariba, • SAP Concur, • Experience working with SAP Integrations such as OpenText Contributions to VersaFile docuflow customer implementation success: • Contribute to project planning and management, • Lead and or participate in customer requirements & design workshops, • Solution architecture and design, • Solution provisioning, • Solution configuration and testing, • Solution demonstrations to customer, • Assist with promotion of solution through to production, • Post-go-live implementation support, • Technical Documentation, • Support implementation teammates as needed Additional Responsibilities: • Contributions to docuflow pre-sales Support:, • Prospect discovery sessions to understand client needs, • Configure and deliver software demonstrations to prospects & clients, • Implementation, estimating and costing, • Technical Q&A, solution architecture and proposal writing, • Support sales teammates as needed, • Help sustain and maintain docuflow SAP demo environments Skills: • Demonstrated ability to effectively influence and align client thinking and agenda, • Strong written communication, verbal communication, and presentation skills, • Ability to effectively navigate client's organization to facilitate the completion of project deliverables, • Ability to solve complex and ambiguous technical problems using experience, creativity, and sound judgment, • Ability to work effectively in a team environment and independently, • Ability to understand the functional design and technical project requirements, • Ability to present the solutions to multiple levels (CTO/CIO level, developer level, etc.) and areas (functional and technical) within a client organization, • Proven track record of delivering projects on time and within budget Key Attributes and Qualifications: • BSc/BA or equivalent work experience, • 5+ years’ experience in a client-facing or consulting role, • Demonstrated good judgment in making decisions, • Fluent in English Location: • This is a remote work from home role for someone located and working in the UK and who can support the Central European Timezone., • Travel may be required Type: Full-time permanent Salary: £60,000 - 80,000, dependent on experience Perks: • Competitive salary, • Annual bonus program, • Cell Phone and Home Internet Program To Apply: • Please submit your Cover Letter and Resume VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. By the way, we genuinely care about people and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together lets make a difference! We thank all applicants for their interest and we will contact you for an interview if you are short-listed as a candidate.

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele. In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence. • Handle customer inquiries in Italian through phone, email, and chat channels, • Provide accurate information regarding our products and services, • Resolve customer issues effectively and in a timely manner, • Document interactions and update customer records in our systems, • Work closely with other teams to ensure efficient resolution of customer concerns, • Participate in ongoing training and development sessions, • Contribute to a positive team environment and enhance customer satisfaction, • Fluency in Italian and English, both oral and written, • Exceptional communication and problem-solving skills, • Experience in customer service or a relevant field is advantageous, • Adept at multitasking and working in a fast-paced environment, • Strong attention to detail and commitment to customer satisfaction, • Positive attitude and a collaborative spirit, • Prior experience with customer support software is a bonus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Player Support Specialist fluent in both Polish and English. This role comes with a paid relocation to the vibrant city of Sofia, Bulgaria. Ideal candidates are those who have a passion for gaming and a commitment to providing exceptional support to players. In this pivotal role, you will assist players from diverse backgrounds, addressing their inquiries and ensuring a premium gaming experience. • Provide top-notch player support in Polish via email., • Assist players with inquiries related to game features, technical challenges, and account management., • Resolve player concerns efficiently to enhance overall satisfaction and player retention., • Document player interactions effectively to inform service improvements and best practices., • Collaborate with other teams to relay valuable player insights and contribute to community building., • Stay up-to-date with game developments and industry trends to ensure knowledgeable support., • Fluency in both Polish and English (oral and written) is required., • Previous experience in customer support or player support roles is desirable., • Strong understanding of gaming culture and familiarity with popular game titles is beneficial., • Exceptional communication and interpersonal skills with a focus on customer service., • Ability to troubleshoot technical issues and offer effective solutions., • Strong organizational skills and ability to manage multiple inquiries simultaneously., • Willingness to relocate to Sofia, Bulgaria, with accommodation and relocation support provided., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Monthly Performance Bonus, • Monthly Accommodation Bonus, • Fully Paid Training, • Health Insurance, • And Much More ...

Mercier Consultancy MD is on the lookout for a Customer Solutions Specialist fluent in Polish and English to join our team, with the benefit of paid relocation to Sofia, Bulgaria. This role is perfect for individuals who are passionate about problem-solving and committed to providing exceptional customer service. As a Customer Solutions Specialist, you will assist Polish-speaking clients by understanding their needs and providing effective solutions. • Act as the main point of contact for Polish-speaking clients, delivering high-quality support and solutions., • Identify client needs and provide tailored solutions that enhance their overall experience with our services., • Document client interactions in our CRM system and follow up to ensure satisfaction., • Collaborate with various teams to resolve complex issues and promote customer success., • Contribute to the continuous improvement of service delivery by collecting and analyzing client feedback., • Stay updated on product offerings and industry trends to provide relevant advice to clients., • Fluency in Polish (both written and spoken) is essential; proficiency in English is also needed., • Previous experience in customer service or solutions-oriented roles is preferred., • Strong analytical and problem-solving skills., • Excellent communication and relationship management abilities., • Familiarity with CRM systems and technology-driven solutions., • A commitment to delivering exceptional customer experiences., • Willingness to relocate to Sofia and adapt to a new work environment and culture., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Description At Spotted Zebra, we're building something we genuinely believe in: an AI-native end-to-end hiring platform that helps the world's leading organisations find the right people, faster and fairer than ever before. In short, we're making hiring something everyone loves again - both talent teams and candidates alike. We're a multi-award-winning Series A company giving talent leaders the solution they've always needed. Skills science native. AI-amplified. Built by people who've lived and breathed TA and knew there had to be a better way. Spotted Zebra brings Interview Intelligence, Skills Assessments, and AI Interview Agent together in one powerful platform, designed for intelligence and action. One powerful agent and assistant: Spot. Working the way talent teams need it to, always with humans in control. The result is talent teams get the insight to predict who will succeed, the speed to move before competitors, the governance to defend every hiring decision, and the capacity to focus on the human moments that matter most. But our product is only part of the story. Spotted Zebra isn’t just building an AI-native product; we’re building an AI-native company. AI is changing how we build, sell, support customers and make decisions. We use it to move faster, stay closer to customers, reduce unnecessary processes, and give talented people more leverage in their roles. That means joining Spotted Zebra isn’t just a chance to work on the future of hiring. It’s a chance to help shape what the future of work looks like inside a scaling company: compact, ambitious teams using AI to collaborate better, make decisions quickly, and deliver meaningful impact at speed. The FTSE100 and Fortune500 companies trusting us include British Airways, NIQ, Domino's, Lidl, Merlin Entertainments, AWE, United Utilities, and Paramount. We've been named Personnel Today's Talent Acquisition Supplier of the Year 2025, secured gold across multiple industry awards, and were recently named on the UK Top 100 Startups List. But what we’re most proud of is the team. People join Spotted Zebra because the mission is real, the product is genuinely exciting, and the opportunity to shape the future of hiring is huge. What makes it special is the way we work: smart, committed people in compact teams where trust is high, decisions happen quickly, and everyone has the chance to make a visible impact. If that sounds like the kind of place you want to do your best work - read on. Fun fact: A group of zebras is called a dazzle – and ours truly is dazzling! We create a culture in which our team thrives and gallops ahead. As we roam free and empower our dazzle, we gallop ahead on the journey to achieving our goals. We understand this journey will pose challenges along the way, yet we brighten the trail with our positive mindset and encouragement of others. The dazzle continuously moves, gaining knowledge and skills so that we can graze new grounds. You’ll join Spotted Zebra at a defining moment, with the opportunity to turn an ambitious product vision into the company that defines AI-native hiring. As Senior Director of Product, you’ll work closely with the CEO to set the direction across Product and Design, shape the priorities of the wider Product, Design and Engineering organisation, and translate rapid advances in AI, deep customer insight and commercial opportunity into a focused strategy that wins. You’ll influence the company’s biggest bets, help take our product into new global markets, and tell a compelling product story to enterprise customers, partners, investors and the board. You’ll also build the organisation and operating model capable of delivering that ambition. You’ll lead and develop a growing, high-performing Product and Design organisation, building on the five crews already in place, each with dedicated Product Management and support from specialist Design SMEs. You’ll embed AI-augmented ways of working that materially increase our speed and quality, and create a close partnership with Engineering so strategy, discovery and delivery move as one. You’ll stay close to customers and hands-on with the work when it matters, while creating the clarity, culture and capability Spotted Zebra needs to scale without losing the pace, ownership or product craft that makes us special. Key responsibilities: 1. Product & Design organisation leadership - Own and lead both the Product and Design function, providing strategic direction, clear priorities, and a high-performance culture across all teams. Directly manage and coach high-performing individual contributors, being a trusted thinking partner and raising the bar for quality and craft. Stay hands-on where it matters — rolling up your sleeves on strategy, discovery, or delivery when the work calls for it. Own organisational design, budget and headcount planning across Product and Design, ensuring the function has the structure, capability and investment needed to deliver the company’s ambitions., 2. Engineering influence & collaboration - While Engineering has its own leadership, act as a senior cross-functional partner who shapes how Product, Design, and Engineering work together. Influence technical roadmap prioritisation, drive alignment on delivery trade-offs, and ensure the Engineering organisation has the strategic context it needs to make great decisions. Step in to provide leadership continuity across the broader build organisation when needed., 3. AI Augmented Delivery (AAD) - Set the standard for AI-Augmented Delivery across Product and Design, building on the five crews already in place, each with dedicated Product Management and support from specialist Design SMEs. You will embed AI throughout strategy, discovery, research, prototyping, design, specification and decision-making, enabling crews to move from customer insight to high-quality implementation with greater speed, accuracy and ambition. This will be a deeply hands-on part of the role: you will model the behaviours and tooling you expect from others, develop the team’s capability, and evolve the operating model so that AI increases individual leverage and organisational capacity without compromising product craft, customer understanding or enterprise-grade quality., 4. Talent attraction through personal brand - Use your own professional profile and reputation to attract exceptional talent to Spotted Zebra. Whether through an active social media presence, published writing, speaking engagements, or thought leadership in the product and AI community, you will help put Spotted Zebra on the map as a destination for ambitious, talented people., 5. Global product strategy - Define and champion the long-term product vision across all markets. Lead the expansion of our product strategy to serve enterprise customers in the United States and other international markets, ensuring that global growth needs - from regulatory requirements to local customer behaviours - are embedded in how we build and position our product. Champion the voice of the customer and user at executive level, and ensure product strategy remains closely aligned with commercial priorities through strong partnerships with Sales, Customer Success and Marketing., 6. Executive leadership & CEO partnership - Serve as a true strategic partner to the CEO, stepping in to represent the company and lead across Product, Design, and Engineering during key moments such as fundraising, board engagement, and major partnership discussions. Bring the product and technology perspective into investor conversations, presenting with confidence on roadmap, vision, and competitive positioning. Represent Spotted Zebra externally with prospective enterprise customers, at industry events, and across the press and analyst community., 7. Cross-functional ownership beyond Product & Design - Take accountability for functions that sit at the boundary of product and go-to-market, including Solutions Architecture. Ensure these teams are well-integrated with Engineering and customer-facing colleagues, are resourced appropriately, and contribute effectively to both pre-sales and post-sales success., 8. Scaling through fundraising & growth stages - Bring proven experience of navigating and shaping businesses through funding rounds. Help the company build the operating foundations, processes, and team structures needed to sustain rapid growth without losing speed or quality, while supporting the CEO in building a compelling narrative for investors. We are looking to double the size of the team over the next 6–12 months, and you will play a central role in making that growth successful. Lead organisational design decisions as the company scales, including when to hire, restructure or introduce greater specialisation, and proactively identify and manage strategic risks to delivery, growth and product quality. Requirements • Product & Design leadership at scale: Demonstrated experience leading a Product and Design organisation across multiple teams and disciplines, with a track record of directly managing and elevating high-performing individual contributors while maintaining a hands-on presence in the work, • Engineering partnership at senior level: Proven ability to work as a true peer and strategic partner to Engineering leadership - influencing technical direction, driving cross-functional alignment, and stepping up to provide broader leadership continuity when needed, without needing to hold direct line management of Engineering teams, • AI-native delivery: Proven experience building or transforming a product function to operate in an AI-native way - embedding AI tooling into discovery, design, and delivery workflows to increase the speed, quality, and ambition of what the team can produce, • AI tooling fluency: Hands-on proficiency with AI tools relevant to product and design work - from prototyping and research synthesis to writing, analysis, and delivery acceleration. Sophisticated understanding of AI and its application in B2B products, including an informed view on how AI will reshape the competitive landscape and what that means for product strategy and build decisions. You don’t just advocate for AI use; you model it, • IC management & coaching: Proven ability to directly manage, coach, and develop team members across Product and Design - up to and including a Head of Design - setting high expectations, giving honest feedback, and creating the conditions for great work without needing a management layer between you and the team, • Hands-on capability: Comfortable and willing to get hands-on when the situation demands it - whether that’s diving into a discovery problem, shaping a strategy document, or stepping in to unblock a critical piece of work, • Scaling through funding rounds: Hands-on experience helping a high-growth startup navigate the transition from early-stage to scaled operations, including building the processes, structures, and culture that sustain growth without sacrificing agility, • Global product experience: Proven ability to develop and execute product strategy across international markets, with particular weight given to experience building for or expanding into the United States enterprise market, • Executive presence & investor readiness: Comfortable operating at board and investor level, with experience contributing to or leading fundraising narratives, due diligence processes, or strategic partnership discussions, • Cross-functional ownership: Experience owning functions beyond core product and design - such as Solutions Architecture, Technical Pre-Sales, or Implementation - and integrating them effectively into the broader product and go-to-market motion, • B2B SaaS at enterprise scale: Deep experience building and scaling enterprise SaaS products, with a strong understanding of the commercial dynamics, implementation complexity, and stakeholder management that enterprise customers require, • Strategic product thinking: Ability to operate across multiple time horizons simultaneously - holding a clear long-term product vision while ensuring near-term execution remains focused, well-resourced, and commercially grounded, • Customer co-creation at executive level: Experience engaging executive stakeholders at enterprise customers to shape product direction, co-develop solutions, and build deep, long-term relationships that drive retention and expansion, • Experience in HR technology, talent assessment, or adjacent people-tech markets, • Track record of building products that serve both enterprise and mid-market customer segments simultaneously, • Experience establishing or scaling a product presence in the United States, including hiring and managing distributed teams across time zones, • Background operating as or alongside a Chief Product Officer or VP of Product in a high-growth environment Benefits Meaningful share options Health insurance Enhanced pension Nursery salary sacrifice scheme ️ 25 days holiday (excluding bank holidays) Remote-first Work from home budget L&D budget Dental cover Eye-care support Co-working space budget Wellbeing allowance ✈️ Travel insurance Electric car scheme Beyond our core benefits, you'll get access to the latest AI-powered tools and technologies, giving you everything you need to do your best work. At Spotted Zebra, we welcome people of all stripes. We are committed to providing equal opportunities and an inclusive and diverse culture. We believe that each and every one of us possesses an extraordinary set of skills and abilities, waiting to be discovered, nurtured, and harnessed for the benefit of all. We are a team. And no matter your race, gender, sexual orientation, religion, civil or family status, age, or disability, we will empower you to unleash your superpower to help us create a world where everyone is able to utilise their unique blend of skills and abilities to contribute to the greater good. Everyone is unique and we encourage you to let us know in your application, or share with your recruiter directly, if there is anything we can do to make your interview experience with us more comfortable and positive. At Spotted Zebra, everyone is welcome. So even if you don't meet all the requirements, we would still love to hear from you. We are always keen to speak with people who are passionate about our mission. Ready to gallop ahead with us? We're a team that moves fast, thinks big, and isn't afraid to challenge how things have always been done. If you're excited about using AI and skills science to transform how the world hires, apply now and a member of our dazzle will be in touch!

Civils Quality Manager Location: Havant Our client is currently recruiting a Civils Quality Manager to join their specialist Civil Engineering contracting business to join a project north of Havant. The company that the Construction Quality Manager will be working for are a well-established Civil Engineering contractor, whom work on projects from conception through construction to project delivery. The companies' specialities span across a variety of different sectors including water and waste water, infrastructure and coastal protection. The Construction Quality Manager will be working on a prestigious project in Hampshire. The Construction Quality Manager will have construction experience and knowledge of heavy civils projects and/or water/ wastewater. The Construction Quality Manager will ensure that all works are carried out in accordance with scope, specification, and industry standards. The Construction Quality Manager will have experience in lead quality assurance, Inspection and Test Plan (ITP) production, monitoring, reporting and document completion. Civils Quality Manager Position Overview • Producing, reviewing & issuing Inspection and Test Plans (ITP), • Overseeing the app...

Role: Technical Author / Publications Specialist Location: Gosport - Hybrid Role Type: 12 months - initially Salary: Depending on experience Client Overview: Our globally leading aerospace client is seeking Technical Author / Publications Development Specialist for the CH47, Chinook, aircraft with over 2,100 employees in the UK, delivers advanced aerospace and defence capabilities to the UK Armed Forces. Their work spans platforms such as the E-7, P-8A Maritime Patrol Aircraft, Chinook, Apache, autonomous systems, and training services. This role sits within the Product Support Engineering Department, specifically within the Technical Publications team, and will focus on the ongoing improvement and maintenance of the CH-47 Air System Document Set in line with MAA regulatory standards. Occasional support to other platforms may be required. The position reports to the Technical Publications Manager (Yeovil) and is based primarily at RAF Gosport, operating under a hybrid working arrangement. Role Overview...

Technical Publications Specialist. Military Helicopter programme Location: Gosport - Hybrid Working (3 days onsite) Security Clearance: SC Required Contract Duration: 6 Months Rate: £40-£44 per hour (37.5hr per week) Inside IR35 The Role: We are seeking an experienced Technical Publications Specialist to join a high-profile aerospace and defence programme supporting the CH-47 Chinook platform. This is an exciting opportunity to take a lead role within a specialist publications team, ensuring the delivery of high-quality technical documentation in support of critical defence operations. The successful candidate will act as a subject matter expert within the technical publications function, supporting publication delivery, stakeholder engagement, quality assurance, and continuous improvement activities. This role would suit an experienced technical publications professional with strong aerospace or defence sector experience and a background in leading publication activities within complex engineering environments. Key Responsibilities Lead and support the delivery of CH-47 Chinook technical publication outputs in line with programme and contractual requirements. Ensure First Time Quality standards are consistently achieved across all publication updates. Review, edit, and maintain technical documentation for accuracy, clarity, formatting, and compliance. Coordinate with customers, engineering teams, and key stakeholders to ensure successful delivery of publication requirements. Support the development of support requirements, technical objectives, schedules, and implementation plans. Monitor progress of publication activities and manage documentation updates and engineering change impacts. Contribute to process improvements, documentation standards, and best practice initiatives. Provide leadership and mentoring support to the publications team. Participate in customer meetings, status reviews, and programme discussions. Required Skills & Experience Proven experience within Technical Publications, ideally within aerospace or defence environments. Strong leadership and team coordination experience. Excellent stakeholder engagement and communication skills. Experience managing technical documentation deliverables within complex programmes. Knowledge of quality management systems and document control processes. Strong attention to detail and quality assurance capability. Experience supporting engineering change and configuration management activities. Ability to work effectively within customer-facing environments. Desirable Experience Experience working on military aircraft programmes. Knowledge of aerospace documentation standards such as S1000D and MIL-SPEC. Experience working directly with defence or government customers. Familiarity with digital publishing tools and data management systems. Previous experience managing multiple stakeholders, schedules, and programme priorities simultaneously. Working Arrangement Hybrid working model 3 days onsite in Gosport Mid-July start anticipated If you are an experienced Technical Publications professional looking to support a major defence aviation programme, we would be keen to hear from you. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. Who are you? At Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support that keeps them engaged and informed throughout their clinical trial journey. You'll play a critical role in delivering exceptional participant and site experiences by responding to inquiries, resolving issues, and building scalable support processes. You'll work alongside our existing US-based support team to extend our coverage globally, delivering consistent, high-quality experiences for participants and sites across time zones. This is an opportunity to help scale a support function that's already up and running — bringing your own ideas for improvement while contributing to our broader mission of making trials more accessible and participant-friendly. Role Location: Remote - UK Reports To: Director of Customer Success You will: Deliver Exceptional Support • Serve as the first point of contact for participants and site coordinators via phone, email, and support channels during EU business hours, • Respond to inquiries about payments, reimbursements, account updates, travel support and platform navigation with empathy and efficiency, • Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on more complex, study-specific questions, • Triage and escalate issues appropriately to ensure timely resolution, • Maintain detailed documentation of support interactions and outcomes Build Support Infrastructure • Partner with the existing support team and Customer Success leadership to refine processes, tools, and workflows develop and refine support processes, tools, and workflows, • Contribute tor and maintain comprehensive FAQ resources, knowledge base articles, and support playbooks, • Identify patterns and recurring issues, surfacing insights to the broader team to improve the support experience, • Establish and track metrics that reflect support performance and volume Advocate for Continuous Improvement • Identify patterns and recurring issues, working cross-functionally to address root causes, • Provide participant and site feedback to Product and Operations teams to inform roadmap priorities, • Contribute to team meetings and stand ups with insights on support trends and opportunities What Makes You a Strong Fit • You are an empathetic communicator: warm, patient, and clear with diverse audiences including trial participants, site coordinators, and internal stakeholders, • You are resourceful and proactive: comfortable navigating ambiguity, learning new systems quickly, and finding solutions independently, • You have strong organizational skills: able to manage multiple inquiries simultaneously while maintaining responsiveness and attention to detail, • You are process-oriented: naturally think about how to document, systematize, and improve workflows for scale, • You thrive in a collaborative environment: work effectively with cross-functional teams and seek input when needed, • You are motivated to improve patient and caregiver experiences in clinical trials Qualifications & Skills: Required: • Minimum 2 years of experience in customer support, customer service, or customer experience roles, • Experience with support ticketing systems (Zendesk, Freshdesk, or similar platforms), • Proven ability to handle phone, email, and multi-channel support with professionalism and empathy, • Excellent written and verbal communication skills, • Strong problem-solving abilities and comfort with technical troubleshooting, • Self-directed work style with ability to prioritize and manage time effectively in a remote environment Strongly Preferred: • Interest or background in healthcare, life sciences, or clinical research, • Experience supporting both end-users and professional users (e.g., patients and providers), • Experience creating support documentation, FAQs, or training materials, • Experience with or interest in data analysis and reporting to track support trends and metrics Nice to Have: • Clinical trials or healthcare operations experience, • Experience evaluating or implementing support tools and technologies, • Background in early-stage or high-growth companies Compensation: Base Salary Range £38,000 – £50,000 Mural Health is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at Mural Health, please contact careers@muralhealth.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.