We are seeking a dedicated Server to join our team in delivering exceptional dining experiences to our guests. The ideal candidate will have a passion for hospitality and providing top-notch guest services. Responsibilities: • Present menus and provide detailed information when required, • Take food and drink orders accurately and efficiently, • Relay orders to the kitchen staff and ensure timely delivery of meals, • Upsell additional items to enhance the guest experience, • Assist with basic food preparation tasks when necessary, • Ensure adherence to food safety standards at all times, • Handle guest queries and resolve issues promptly Skills: • Proficient in basic maths for order taking and bill calculations, • Strong time management skills to handle multiple tasks efficiently, • Prior experience in a kitchen environment is advantageous, • Excellent communication skills to interact effectively with customers and team members, • Ability to work well under pressure and in a fast-paced environment, • A helpful attitude and willingness to assist colleagues as needed
Job Title: Duty Manager Objective: The Duty Manager is responsible for delivering a successful shift, ensuring that the business is operated to standards for quality and presentation of drinks, food, environment, ambience and customer service whilst maximising sales and profitability and ensuring that, policies and procedures are adhered to including security, health and safety and cash/stock control. Experience/Knowledge: • Genuine passion for hospitality and ensuring that the teams they lead and work in share this., • Lots of personality and not afraid to use it!, • A love for food, drink, customer service and, above all else, people., • An entrepreneurial spirit with bags of business savvy and self-drive., • Previous experience managing a team/shift preferably in a fast-paced, branded operation. Responsibilities: • Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards., • Communicate and reinforce all company standards, policies and procedures., • Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service., • Understand of key holder duties., • Ensure pre-shift team briefings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities/allocations and are inspired and engaged to deliver an exemplary customer experience., • Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded., • Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue., • Ensure that cleaning rotas are completed on a daily and weekly basis and that all closedown procedures are carried out., • Handle guest complaints, requests and enquiries and to refer serious complaints to the senior manager on duty., • Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments., • Liaise with the kitchen, bar and reception teams on daily operations and customer events., • Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training., • Be involved in and support the training and development of all floor staff via On Job Training and corrective coaching., • Manage the content and implementation of training manuals for all floor staff., • Ensure all staff receives constructive performance reviews on a regular basis., • Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching., • Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality., • A confident and professional communication style with excellent interpersonal skills., • A team player who can also work individually., • Ability to work evenings and weekends where necessary., • High attention to detail and strong numerical skills., • Planning and organising self and others, • Customer Focus, • Customer feedback, • Operational standards This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.
RESPONSIBILITIES 1. FOOD & HYGIENE 1.1. To work alongside other team members cleaning and washing pans, containers and utensils used during food preparation. Using the dishwasher. 1.2. To ensure the cleanliness of the kitchen area by – for example: cleaning and washing of surfaces and floors, cleaning down of light machinery – i.e. food mixers, grill and oven etc. as directed, and recording results. 1.3. To assist the Catering team with other cleaning duties to maintain the highest standards of cleanliness possible in the kitchen and associated areas. This will include tiles and fans being cleaned regularly and equipment being moved and cleaned behind such as fridges and freezers (assistance is given moving any heavy equipment) as part of the cleaning schedule. 1.4. To clear and clean trolleys of dirty crockery and cutlery used throughout the hospice and cafe, including loading and unloading dishwashers. 1.5. To assist with all members of the Catering team to rotate and stack shelves in the storeroom, defrosting fridges and freezers monitoring recording of temperatures and filling in other relevant charts as and when necessary. 2. CATERING 2.1 To prepare light meals for users of the Sunflower Café. 2.2 To take orders from customers and to be aware of relevant legislation and implement procedures to check special dietary and allergen needs. 2.3 To take orders from and serve food and drinks to visitors and the public. Maintaining a professional, welcome attitude 2.4 Clear and clean the customer tables. 2.5 To assist the Catering Team in the setting up of the Training Rooms and Dining Room for training sessions, meetings and for special events when necessary and appropriate 2.6 Washing up and clean the café and kitchen areas. 2.7 Under the supervision of the Catering Supervisor to assist in the preparation, presentation and serving of various functions, special occasions and meetings as required. These will include internal and external education events, corporate breakfasts and large and small meetings as well as get-together and annual events. 2.8 The preparation of vegetables, salads, sandwiches and a selection of light meals on a daily basis as directed. 2.9 The preparation of light meals for patients, including weekends on a rota basis at all Hospice sites 2.10 To ensure food preparation and presentation is maintained to a high and consistent standard at all times. 2.11 To operate the till, handle cash and card payments and restock items for purchase. 2.12 To receive and put away deliveries in a manner to support stock rotation and minimise waste.