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In this multifaceted role, you will provide exceptional customer service in various capacities including waiting tables, bartending, supporting the bar staff, and facilitating social gaming experiences for our patrons. This is a blend of hospitality expertise, mixology skills, and a passion for creating memorable experiences for our guests. Experience/Knowledge: - Genuine passion for hospitality and ensuring that the teams they and work in share this. - Lots of personality and not afraid to use it! - A love for food, drink, customer service and, above all else, people. Responsibilities: - Greet customers warmly, assist with queries on experiences, menus and deliver the best experience possible. - Take food and beverage orders accurately, ensuring timely relay to the kitchen and bar staff. - Prepare and serve a diverse range of beverages, including cocktails, mocktails, and specialty drinks, adhering to quality standards and customer preferences. - Engage with patrons in a friendly and engaging manner, offering recommendations, and ensuring overall satisfaction. - Facilitate social gaming activities, or interactive experiences, creating a lively and inclusive atmosphere. - Process orders and payments transactions with accuracy and efficiency. - Maintain cleanliness and organization of all floor areas, bar stations, and gaming areas, including restocking supplies and clearing tables. - Assist bartenders with bar support tasks, including restocking inventory, washing glassware, and maintaining a clean and organized workspace. - Adhere to all safety and sanitation guidelines to ensure a safe and enjoyable environment for guests and staff alike. - Collaborate with team members to deliver exceptional service and foster a welcoming atmosphere for our patrons. - Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards. - Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service. - Be customer focused, ensuring a warmly staff presence at all times and anticipating guests’ needs to ensure their expectations are exceeded. - Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue.

Are you: A team player with the ability to act independently, good with people, practical and willing to learn to add to your skill set? Do you have a ‘can do’ attitude with a desire to deliver excellent customer service? Are you looking to become an integral part of a friendly family run business? If so, then below may be of interest. Person specification: Ability to reliably commute to RM18 8RH Willingness and ability to work in confined spaces (attics, loft spaces etc). and in environments that have suffered fire or water damage or mould contamination. You will be expected to work as part of a team, or alone, and to follow procedures. Some heavy lifting will be required. Good people skills are essential as you will be dealing with customers/loss adjusters/builders/insurance companies and policyholders daily. Good levels of literacy and numeracy are essential for understanding specifications of jobs and completing reports. The ability to deal with confidential and sensitive information is vital. You should have some experience of using iPads and good DIY skills and some knowledge of buildings would be highly desirable. A full, clean and valid UK driver’s licence is required. The successful applicant will have to pass a DBS (CRB) check. Using Rainbow Restoration branded vans and equipment, duties to include: Attending damaged properties and completing works such as stripping out walls, floors, ceilings and fittings, extraction of water and uplifting saturated carpets and floorings. Cleaning and decontaminating properties which have suffered fire, flood, mould or neglect, using commercial chemicals and adhering to health and safety guidelines. Carrying out drying techniques and installing drying equipment as required. Packing and removal of furniture and contents to storage. Cleaning of contents within property or at off-site locations. Liaising with customers/loss adjusters/builders/insurance companies/policy holders where necessary, ensuring a friendly and efficient service in accordance with company values. Completing paperwork and tablet-based job reports to meet company targets. Ensuring compliance with health and safety practices including carrying out risk assessments, the use and maintenance of personal protective equipment and respiratory protection equipment, making others aware of any potential dangers. Ensuring your van is equipped as required, cleaned and serviced according to manufacturer’s guidelines. Engage in regular training courses as required. The Company: We are part of a franchised operation being one of 55 branches covering the whole of the UK, which is a leading supplier to the insurance industry. We are a disaster recovery, restoration and specialist cleaning service that boasts a wide range of services and customers. The company has industry-leading comprehensive internal training coupled with external courses. We send staff members on BDMA courses together with asbestos testing and leak detection training. Occasional overtime and on call.