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  • Manager of Client Care
    Manager of Client Care
    1 month ago
    Full-time
    London

    WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

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  • Graphic Designer
    Graphic Designer
    2 months ago
    £33500–£39000 yearly
    Full-time
    Stepney Green, London

    About DG Study World DG Study World is a trusted educational consultancy dedicated to helping students achieve their global study goals. We provide professional guidance, career counseling, and a wide range of services to support students in pursuing higher education abroad. Overview We are looking for a talented and creative Graphic Designer to join our team. The ideal candidate will be responsible for creating visually appealing and brand-consistent graphics across various platforms to enhance our digital presence, marketing campaigns, and student engagement. Responsibilities ⦁ Design digital and print materials, including brochures, flyers, social media posts, banners, and presentations. ⦁ Collaborate with the marketing and sales teams to develop creative concepts and campaigns. ⦁ Ensure brand consistency across all design outputs. ⦁ Edit and enhance images, infographics, and video graphics where required. ⦁ Keep up to date with the latest design trends and tools. Requirements ⦁ Bachelor’s degree/diploma in Graphic Design, Fine Arts, or related field. ⦁ Proficiency in design software (Adobe Photoshop, Illustrator, InDesign, Canva, etc.). ⦁ Strong portfolio showcasing creative design work. ⦁ Excellent attention to detail, creativity, and time management skills. ⦁ Ability to work independently and collaboratively in a fast-paced environment. Additional Responsibilities for Business Sales Executives ⦁ Identify and approach potential students and parents to promote DG Study World services. ⦁ Build and maintain strong client relationships, ensuring excellent customer service. ⦁ Achieve monthly and quarterly sales targets by converting leads into enrollments. ⦁ Conduct presentations, seminars, and counseling sessions as needed. ⦁ Stay updated on education abroad trends, visa processes, and admission requirements. ⦁ Collaborate with the marketing and design teams to support promotional campaigns. Additional Responsibilities for Business Associate Professionals ⦁ Support the development and execution of business strategies to expand market reach. ⦁ Conduct market research and competitor analysis to identify new opportunities. ⦁ Assist in drafting business proposals, agreements, and partnership documents. ⦁ Coordinate with cross-functional teams to ensure smooth operations. ⦁ Monitor performance metrics and prepare regular reports for management. ⦁ Contribute to client relationship management and retention strategies. What We Offer ⦁ Competitive salary of £33,500 per Year. ⦁ Opportunities for professional growth and career advancement. ⦁ A collaborative and dynamic work environment. ⦁ Access to continuous learning and training resources.

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  • Home-Based Nanny (Arabic Focus)
    Home-Based Nanny (Arabic Focus)
    2 months ago
    £12–£14 hourly
    Part-time
    Becontree, Barking and Dagenham

    We are a Bangladeshi Muslim family with a beautiful, active one-year-old boy. As parents, we’re deeply committed to raising him with excellence in both Deen and Dunya. strong in his faith, fluent in Arabic, emotionally intelligent, and physically capable. Our dream is to nurture him into a leader of khayr, grounded in Tawheed, Prophetic character, and a love for learning. Our home is loving, purposeful, and faith-driven. We value adab, calm routines, creativity, and outdoor play. We’re looking for someone who can become an extension of our family, helping him flourish through language-rich play, care, and spiritually grounded guidance. Location: Dagenham, London, RM9 Monday to Friday, Full-Time Start Date: ASAP About the Role: We are a loving Muslim family seeking a full time or part time carer to nurture our one-year-old son during his most formative years. This is more than a childcare role, it’s a chance to become a trusted guide in a young boy’s early journey of faith, language, and character. Your mission will be to create a warm, structured, and spiritually uplifting environment where Arabic is spoken naturally Your Core Responsibilities: • Daily care and nurturing of our son in a safe, loving environment, • Arabic immersion through play, daily routines, conversation, stories, songs, and books, • Support the development of Islamic manners, dua, cleanliness, and basic routines, • Design age-appropriate activities that promote his emotional, physical, and cognitive growth, • Encourage outdoor exploration, nature walks, and physical play, • Communicate daily with parents about milestones and development, • Respect the rhythm of our home and values We’re Looking for Someone Who Is: • Fluent in Arabic, • Naturally warm, gentle, and nurturing with babies/toddlers, • Passionate about early childhood development and, • Trustworthy, organised, and committed to consistency, • Ideally has experience in nannying, childcare, or education (not essential), • First aid trained (or willing to be), • Enhanced DBS checked or willing to undergo one What We Offer: • A long-term, meaningful role in a home filled with love and purpose, • Competitive salary with growth potential, • Paid holidays and Eid time off, • Budget for books and learning resources, • Option for professional development training, • A respectful and uplifting working relationship with involved parents, • Potential long-term opportunity to grow with the family in education or homeschooling roles

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