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Customer Retention and Renewals Manager The customer retention and renewals manager is responsible for managing existing customers at the end of their lease, by supporting them with a new lease vehicle and retaining them as a customer. The role requires a relationship management approach to nurture and support our existing customers. This is a new role in the business, with the opportunity for the right individual to make a significant impact in a dynamic, growing online SME. The role requires contacting both private individuals and business customers towards the end of their current lease agreements to understand their requirements for their next vehicle. You will then provide quotes for the customer, check vehicle availability, secure the order in line with financial regulatory standards, consumer duty and within our high customer experience policies and procedures. Responsibilities and Duties Proactively contact customers from 6 months before their end-of-lease to identify their requirements for their next vehicle. This is by phone, email, video call and text. Ensure that the customer is followed-up to gain a response, and then at the next appropriate point in the lifecycle based on their future requirements to nurture the customer relationship. Identify any further requirements from the customer such as additional vehicles for a business. Provide accurate and timely information and quotations to the customer for their next vehicle or vehicle extension, and then follow up with the customer to gain feedback. Ensure accuracy of information provided for finance applications and order forms by checking this with the customer before submission. Ensure that consumer duty is adhered to and all Synergy policies and process are followed. Keep accurate records in the CRM system of customer details, and use the CRM system to ensure that follow ups to customer are documented and flagged when due, which can then be acted on. Work with the Client Services Team to ensure clear communication with third parties and the customer, maintaining our excellent customer service levels. Work with the marketing and data/pricing team for any marketing materials to send to existing customers; any specific pricing requirements or data/contact lists to promote strong deals for renewal customers. Be an active member of the wider sales team and wider company team. Provide monthly reports to SLT and line manager against objectives and targets, as well as background/anecdotal information from customers. Achieve volume, profit, customer service and compliance targets. Qualifications and Skills Minimum 2-3 years in a similar sales, telesales, customer service or retention role, preferably from an automotive background but this is not essential Strong customer relationship management skills, with the ability to consistently follow-up with customers over several months Ability to manage multiple online quoting systems; with strong numerical skills Excellent communication and articulation skills, both written and verbal Excellent attention to detail and organizational skills Strong resilience and able to work effectively through set procedures and processes Team player, working with sales team colleagues and other departments Ability to work towards targets and performance KPIs About Synergy Car Leasing: Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We’ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2026, 2025 and 2024 by Broker News. A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking Job Type: Full time Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station) Salary: Up to £30,000 basic salary with OTE of £50,000+ You may have experience of: Customer Retention Manager, Renewals Manager, Account Manager, Relationship Manager, Telesales Executive, Sales Executive, Customer Success Manager, Retention Specialist, Customer Lifecycle Manager, Fleet Sales, Vehicle Sales, Automotive Sales, Car Leasing, Vehicle Leasing, Fleet Leasing, Contract Hire, PCH, BCH, Personal Contract Hire, Business Contract Hire, SME Sales, B2B Sales, B2C Sales, lease renewals, end-of-lease etc Ref-(Apply online only)

At Barchester, we are offering a rare opportunity for an experienced IT Project Manager to join us in a new permanent position. You're an organised, knowledgeable, and driven IT Project Manager with a passion for delivering high-quality outcomes.

Job Title: IT Project Manager - Network Security. We are looking for a project manager with experience of managing and leading network security projects over three key network security projects as part of a major cybersecurity programme. We are looking for a project manager with a solid track record

A £500 'Golden Hello' Welcome Bonus is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, p

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager.

Are you a Electrical Project Manager from a Solar / EV background?. Excellent opportunity for an experienced Project Manager to join an impressive and rapidly-expanding company in the solar industry in an autonomous role where you will receive training and work on exciting renewable projects. In thi

We're looking for a Business Analyst / Project Manager for a Manchester -based client on a contract of 12 to 18 months, paying between £400 and £500 per day (Outside IR35). Business Analyst, Project Manager, BA/PM, Case Management, Greenfield, Requirements Gathering, Stakeholder Management, Of

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

Our diverse team includes ecologists, land managers, habitat specialists, geospatial analysts, planning advisors, account managers, digital creatives, legal experts, and more. Lead lessons-learned activities, ensuring insights are captured, shared, and embed with the prog manager into future ways of

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Are you an experienced Project Manager looking for your next challenge with a growing and dynamic company? Our client is seeking a Project Manager with a strong background in managing electrical installation projects. The successful Project Manager will have strong experience of health and safety

Group UK Limited is currently seeking a skilled and experienced individual to join our team as.As a global leader in water and wastewater treatment solutions,.Your main responsibilities will include developing project plans, setting milestones, coordinating resources, managing budgets, and ensuring

Construction Project Manager - Healthcare. Are you an experienced Capital Projects Manager with a background in construction or engineering, looking for a role where your work directly improves patient care?. We're supporting a leading UK healthcare provider in recruiting a Capital Property Projects

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Develop and execute local marketing strategies and campaigns to drive product adoption and support launches in alignment with EMEA Neurovascular Marketing. We are looking for a motivated and hands-on Product Marketing Specialist to join our Neurovascular Marketing team. Adapt messaging and marketi

As our Product Marketing Manager, you’ll play a critical role in the go-to-market engine that powers Ably’s growth. You'll look beyond traditional marketing channels to grow Ably's visibility where our audience actually lives, through content, demos, video tutorials, or active participation in t

We're seeking a talented and results-driven Paid Marketing Manager to develop, implement, and manage our advertising campaigns across Meta platforms (Facebook, Instagram and Google). Skills: Some knowledge of Meta Ads Manager, Facebook Business Suite, Google Adwords, Google Tag Manager and Google An

A/B testing, landing page optimization, and marketing automation tools.

As our Commercial and Project Manager, you'll be joining an enthusiastic and friendly team at a pivotal moment. You'll explore ways we can better use our venue and facilities, develop and lead marketing campaigns, and identify opportunities for income through events, sponsorship and partnerships. Yo

Weapons & Ammunition Management (WAM) Project Manager. WAM West Programme Manager (PM). WAM West Operations Manager, National team – Ops, Finance and Administration.

Senior Project Manager - SaaS Software Delivery. We have a great opportunity for a talented Project Manager to join an ambitious SaaS technology provider.

YRH Finance Team is seeking an experienced, hands-on Marketing Manager to join our dynamic organisation and deliver our marketing function. Marketing Manager - Financial Services. Manage LinkedIn advertising through LinkedIn Campaign Manager.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Embedded Security Project Manager - Northern Europe. Operating as an embedded technical specialist, the Security Project Manager leads the on‑site coordination, technical validation, and integrated deployment of physical and electronic security systems. You will support in‑country project manage

Project Manager - (TALENT POOL). We are creating a Project Manager talent pool for upcoming and anticipated work in East and Central Africa,. Project Manager roles within our organisation.

Escalate protocol deviations, SAEs/AEs, or PVs to the appropriate line manager or medical professional as required. Project Manager, Decentralised Clinical Trials.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

We are seeking a talented and driven.This is a remote role, requiring regular travel across the UK.In this role, you will take a leading position in delivering a UK-wide.This is a high-impact opportunity for a qualified and experienced individual to manage complex CAT A and B fit-outs, delivering hi

Take full ownership of demand generation outcomes, including the execution of marketing campaigns, tracking OKRs, analysing lead funnel performance, and identifying ways to improve marketing contribution to pipeline and revenue. Ensure marketing activities—including campaigns, events, digital prog

B2B marketing, brand marketing, agency marketing, media marketing, or strategic communications. Dexerto is seeking a Marketing Manager (UK-based) to lead and elevate the company’s external brand presence across the media, advertising, gaming, entertainment, and creator economy industries. The succ

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

We're looking for an experienced Field Marketing Manager to drive pipeline generation and regional marketing strategy across key markets. Develop and execute localized marketing campaigns across multiple channels including events, digital advertising, direct mail, email, and partner marketing. You'l

At Air Apps, we believe in thinking bigger—and moving faster.We’re a family-founded company on a mission to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP), and we need your passion and ambition to help us change how people plan, work, and live.Born in Lis

Performance & Growth Manager – Dylan Oaks. You're primarily a platform operator (ads manager) rather than a growth strategist.

If you are keen to know more about this fantastic opportunity as a Events Marketing Manager position, please click on the link to apply! Alternatively, you can get in touch with Bianca Halliburton at Reed Marketing & Creative in Reading???????. You’ll be highly organised, comfortable working in a

May manage department Clinical Project Managers, Assistant Project Managers, Clinical Trial Associates and other supporting staff. Ability to establish and maintain effective professional relationships with co-workers, managers and clients. Senior Clinical Project Manager.

Every client receives dedicated attention from their own Operations Manager and Registered Nurse, ensuring continuity, compassion, and the highest standards of care in their preferred environment.

Each client receives dedicated attention from their very own Operations Manager and Registered Manager, ensuring they receive the highest standard of care in their preferred environment.

The Creative Project Manager plays a pivotal role in the successful delivery of creative projects, acting as the. Degree in Project Management, Marketing, Communications, or a related field (or equivalent. Degree in Project Management, Marketing, Communications, or a related field (or equivalent.

If you're an experienced Sprinkler Project Manager looking for a new challenge and the opportunity to make a difference in fire safety, we’d love to hear from you. They are now looking to expand their team, and they are looking for a Sprinkler Project Manager. The role of a Sprinkler Project Manag

You'll be supported by a close-knit team of 3 Project Managers and report to an experienced Professional Services Manager. Project Manager (ERP, ERP Software, Infor LN, SAP Business One, Sage X3 or Syteline) - Step up into major ERP delivery. A Project Manager (ERP, ERP Software, EFACS, NetSuite, Sy

Sr Manager, Global Partner Marketing. As a Sr Partner Marketing Manager, you. Successful completion of a bachelor's degree in Marketing or related field is highly preferred.

You've owned a marketing function before. You move between strategy and execution without someone handing you a brief, you build marketing around pipeline not impressions, and you'd rather know something isn't working than assume it is. For the past couple of years, marketing has been led by the CEO