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  • Design & Print Studio Operations Assistant
    Design & Print Studio Operations Assistant
    20 hours ago
    £12.85–£13 hourly
    Part-time
    Nine Elms, London

    Job Overview We are seeking a detail-oriented and organised Design & Print Studio Operations Assistant to support our print and design team. This paid position offers an excellent opportunity to gain hands-on experience in studio operations, print production, administrative tasks, and client coordination within a dynamic creative environment. The successful candidate will play a vital role in ensuring smooth daily operations, assisting with print and design projects, operating print equipment, and supporting finishing processes while maintaining efficient studio workflows. Duties • Provide administrative support including data entry, filing, and managing studio schedules, • Assist with the organisation of print and design projects from inception to completion, • Operate digital printing equipment and assist with print production tasks, • Carry out print finishing tasks such as cutting, trimming, folding, laminating, binding, and packaging, • Monitor print jobs to ensure quality control and consistency of output, • Maintain and organise print materials, paper stock, inks, and consumables, • Assist with basic equipment maintenance and ensure workstations remain clean and organised, • Handle incoming calls with professional phone etiquette and direct enquiries accordingly, • Support the team with office tasks such as photocopying, scanning, and maintaining supplies, • Utilise Microsoft Office and Google Workspace tools for document creation, email correspondence, and project tracking, • Manage client files and project documentation accurately using QuickBooks and other relevant software, • Coordinate with vendors and suppliers to ensure timely delivery of materials, • Support studio operations by maintaining organisation of equipment and workspace, • Assist in preparing presentations or proposals as needed for client meetings, • Pack and prepare completed print orders for client collection or delivery Qualifications • Proven office experience with strong organisational skills, • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace applications, • Experience with QuickBooks or similar accounting software is desirable, • Excellent typing skills and data entry accuracy, • Strong administrative background with clerical experience preferred, • Good communication skills with professional phone etiquette, • Ability to multitask efficiently in a fast-paced environment, • Familiarity with print production equipment and finishing techniques is advantageous but not essential, • Interest in design, print production, or creative studio environments, • Organised, proactive, and able to work independently as well as part of a team This role offers an engaging environment for individuals looking to develop their administrative and production skills within the creative industry. The ideal candidate will be enthusiastic, reliable, and eager to contribute to the smooth running of our studio operations.

    No experience
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  • Customer Service Assistant
    Customer Service Assistant
    1 month ago
    £14 hourly
    Full-time
    London

    We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with information, support, and solutions to their inquiries and concerns. Your primary goal will be to ensure a positive customer experience by addressing issues efficiently and effectively, striving to exceed customer expectations. You will work in a fast-paced environment where strong communication and problem-solving skills are essential. As a Customer Service Agent, you will handle a variety of customer interactions, including answering policy inquiries, assisting with the admin and the contact with customers by email and phone as part of our award-winning service, and resolving issues. Additionally, staying knowledgeable about our products will be crucial to your success in assisting customers. You will have the opportunity to contribute to our mission of delivering exceptional service and building lasting customer relationships. If you are passionate about helping others, possess a strong customer focus, and thrive in a collaborative environment, we invite you to apply and be part of our commitment to excellence in customer service. Responsibilities • Respond to customer inquiries via phone and email in a timely and professional manner., • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. Requirements • Respond to customer inquiries via phone and email in a timely and professional manner., • Accurate data entry skills, • Provide accurate information regarding products and policies to customers., • Assist customers with buying., • Resolve customer issues or questions and issues in a positive and efficient manner., • Document customer interactions and feedback accurately in our CRM system., • Collaborate with team members to improve customer service processes and resolve complex issues., • Stay updated on product knowledge and company policies to provide the best service possible. The job is a contractor role so applicants must have their own laptops and phone. Pay £14/hr

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  • Front of House Receptionist
    Front of House Receptionist
    2 months ago
    £26500–£30000 yearly
    Full-time
    London

    About Us: Ortenz & Co Limited is a growing and dynamic accountancy firm committed to delivering high-quality financial and compliance services to our clients. We pride ourselves on professionalism, efficiency, and excellent client care. Role Overview: We are seeking a professional and organised Front Desk Receptionist to be the first point of contact for our firm. This role is ideal for someone who is personable, detail-oriented, and able to manage administrative and compliance-related tasks efficiently. Key Responsibilities: • Greeting clients and visitors in a professional and friendly manner, • Answering and directing incoming calls and emails, • Managing the front desk and maintaining a welcoming office environment, • Assisting with onboarding clients and handling compliance documentation (e.g. ID verification, AML checks), • Monitoring and organising client records and documentation, • Supporting the accounts team with general administrative duties, • Assisting VAT Department and Income Tax Department with MTD. Additional Responsibilities (Desirable): • Assisting with Companies House filings and basic HMRC correspondence, • Preparing engagement letters and client documentation packs, • Following up with clients for outstanding information, • Managing document portals (e.g. uploading/downloading client records), • Basic bookkeeping data entry (training can be provided) Requirements: • Previous experience in a receptionist or administrative role (preferred in an accountancy firm), • Excellent communication and interpersonal skills, • Strong organisational skills and attention to detail, • Proficiency in Microsoft Office (Word, Excel, Outlook), Bright Manager,, • Ability to handle sensitive information with discretion, • Professional appearance and manner Desirable (but not essential): • Experience within an accountancy firm, • Familiarity with compliance procedures (AML/KYC), • Knowledge of software such as QuickBooks, Xero, VT Transaction or similar What We Offer: • Friendly and supportive working environment, • Opportunity to grow within the firm, • On-the-job training and development, • Join Ortenz & Co and be part of a professional team delivering excellent service to our clients.

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