Customer Service Advisor - Weekend Supplier Hub Team 6 Months FTC, Wigan
2 days ago
Wigan
Job Title: Customer Service Advisor - Weekend Supplier Hub Team (6 Months FTC) Location: Wigan Salary: £11,138.40 per annum Hours: Weekends, 17 hours (flexible shifts between 8am-8pm) Benefits: • Competitive salary, • Opportunity to work with a dynamic and supportive team, • 6-month fixed-term contract with potential for extension, • On-the-job training and development opportunities, • Work-life balance with weekend shifts, • Convenient location in Wigan Job Description: We are looking for a Customer Service Advisor to join our Weekend Supplier Hub Team on a 6-month fixed-term contract. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our suppliers and customers over the weekends. Key Responsibilities: • Handling incoming customer enquiries via phone, email, and live chat, • Resolving customer issues and complaints in a professional and timely manner, • Providing product information and guidance to customers, • Processing orders and coordinating deliveries with suppliers, • Working collaboratively with other team members to ensure seamless customer service experience, • Providing accurate and up-to-date information to customers and suppliers, • Adhering to company policies and procedures at all times Requirements: • Previous experience in a customer service role is preferred, • Excellent communication and interpersonal skills, • Strong problem-solving abilities, • Ability to work independently and in a team setting, • Flexibility to work weekend shifts between 8am-8pm, • Knowledge of Microsoft Office and CRM systems If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you. Apply now for the Customer Service Advisor position in our Weekend Supplier Hub Team. Location: Wigan, WN3 5EXSalary: £11,138.40 (Pro-rata)