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New Business ITSM Sales Executive / ITSM Solutions Sales – IT / MSP Location: Hybrid, Watford (2 days per week in office)Type: Full-timeSalary: £60,000 – £80,000 + commission OTE £120,000 - £150,000 About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales, software integration, and automation. This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers. You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation • Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector., • Identify and engage key decision-makers across IT, Operations, and Service Management functions., • Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach., • Lead discovery sessions to uncover client pain points around ITSM, integration, and automation., • Deliver solution-oriented demos and workshops, aligning our services to customer use cases and business outcomes., • Navigate complex, multi-stakeholder sales cycles with precision and persistence., • Own the full sales cycle — from prospecting and qualification to negotiation, close, and successful handover to the delivery team., • Stay current with trends in ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.), integration tools, and service automation technologies., • Share market insights and customer feedback with internal teams to shape go-to-market and product strategies., • Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts. Required: • A HUNTER!! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design., • Proven experience in new business lead generation and solution sales within ITSM, IT services, or MSP environments., • Demonstrated success selling ITSM or automation-based integration solutions (e.g., ServiceNow, Jira, or similar)., • Strong understanding of managed services, outsourcing models, and recurring revenue sales structures., • Experience managing complex B2B sales cycles involving multiple stakeholders and technical evaluations., • Excellent communication, presentation, and consultative selling skills., • Self-starter mentality with a strong ownership mindset and bias for results., • Domain knowledge of ITSM frameworks (ITIL, SIAM, etc.)., • Understanding integration platforms, automation tools, or workflow orchestration solutions., • HQ based in Finland – initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters., • Global offices located in London, Finland, USA, and Germany., • Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.

Integration / Automation Sales Executive – ITSM Location: Hybrid – North London (2 days per week in office)Type: Full-timeSalary: £60,000 – £80,000 base + uncapped commission About the Role We are seeking a commercially driven New Business Solutions Sales Executive to accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration and automation capabilities as a strategic extension of their IT operations. You’ll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited to a solutions-led seller who enjoys opening new relationships, navigating complex buying environments, and selling high-value outcomes rather than transactional products. What You’ll Be Doing New Business Development • Build and execute a structured new-logo strategy across MSPs, service integrators, and enterprise IT organisations., • Identify and engage senior decision-makers across IT, Service Management, Operations, and Digital Transformation., • Qualify opportunities using a consultative, value-led approach that connects technical challenges to commercial outcomes., • Lead discovery sessions to uncover challenges around ITSM, integration, automation, and service orchestration., • Deliver solution-oriented presentations, demos, and workshops aligned to customer use cases and operational objectives., • Own complex, multi-stakeholder sales cycles from initial engagement through to close and handover., • Stay current with leading ITSM platforms (ServiceNow, BMC, Jira Service Management, Freshservice, etc.) and trends in integration and automation., • Share customer insight with Marketing, Product, and Delivery teams to influence go-to-market strategy and service development. Essential • Proven experience in new business or solutions sales within IT services, ITSM, integration, or automation environments., • Track record of selling complex, consultative B2B solutions involving multiple stakeholders., • Strong understanding of IT service management models, managed services, and recurring revenue structures., • Ability to translate technical capability into clear, compelling business outcomes., • Excellent communication, presentation, and stakeholder management skills., • Experience selling around ITSM platforms (e.g. ServiceNow, Jira Service Management, BMC, Freshservice)., • Exposure to integration platforms, automation tools, workflow orchestration, or service management tooling., • Background selling into MSPs, service providers, systems integrators, or enterprise IT service teams., • A genuine opportunity to help build and shape a high-growth integration and automation practice within ITSM., • Strong international presence across the UK, Europe, and the US., • A collaborative, forward-thinking culture that values expertise, autonomy, and results., • Structured onboarding, including a one-week induction at our Finnish HQ to immerse you in our technology, culture, and strategy., • Clear earning potential through uncapped commission and long-term account development.

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