Planning Manager
14 hours ago
Chesterfield
Join Our Team as Planning Manager Location: Chesterfield, Derbyshire Brightwell are growing rapidly and as a result they are actively seeking a new Planning Manager to join their Capacity Planning team. This is an exciting time to join them in a small, close-knit team who have fostered a culture of curiosity and always asking ‘why,’ things happen in the way they do. You will get the opportunity to influence key stakeholders across the business and really continue to pave the way for effective short- and medium-term capacity planning. What you’ll do: • Develop, maintain and evolve forecasting and capacity planning models to predict demand, optimise resources and support operational decision‑making., • Analyse performance against forecast, identify trends and provide insight and recommendations to senior leaders and operational teams., • Collaborate with business change, insight, reporting and external service providers to ensure accurate assumptions, robust data and well‑aligned planning models., • Lead regular performance and planning reviews with operational stakeholders, highlighting fluctuations, validating trends and shaping future plans., • Support the onboarding of new pension schemes and contribute to the wider Operational Governance Framework., • Build strong cross‑functional relationships, champion BTPS values and help balance member experience with operational requirements. This role would suit someone who: Essential • Is proactive and self‑motivated, with the ability to work independently and improve processes., • Has a high personal drive and energy, with a focus on achieving short‑ and long‑term goals., • Is a strong communicator with the ability to influence and engage others., • Quickly understands issues, articulates challenges, and proposes effective solutions., • Builds positive, collaborative working relationships across teams., • Demonstrates strong self‑awareness and consistently upholds integrity, respect, and company values., • Is confident, articulate professional with strong interpersonal, strategic, and goal‑oriented skills., • Is Results‑driven and comfortable working to deadlines., • Is adaptable and responsive when priorities or opportunities shift., • Acts as a champion of best practice and advocates for what’s right for the business., • Has working knowledge of Excel, PowerPoint and Word (& ideally Access), with a high degree of competency in using them in the production of reports., • Has excellent numeric and data manipulation skills, • Ha a proven track record in capacity planning, workforce planning and/or business analysis, ideally within a financial services or regulated industry., • Has experience of working within a back office or client customer/ member facing telephony environment., • Has an ability to prioritise effectively and work to tight deadlines., • Has a strong customer focus coupled with a sound commercial awareness., • Experience in using 8x8 telephony, Genesys telephony and WfM., • SQL experience., • Workforce Management Configuration and Planning experience. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: • Annual performance bonuses of up to 5- 10%, • 25 days holiday (increasing to 30 with service) plus bank holidays.nu, • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access., • Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.