Senior Restaurant Manager
hace 14 horas
City of London
Senior Restaurant Manager - Hakkasan Mayfair Hakkasan Mayfair, part of the internationally renowned Hakkasan Group is seeking an experienced Senior Restaurant Manager to join our team. We're looking for an individual who thrives in a fast-paced, luxury environment, and knows how to bring the very best out of both people and service. This is an opportunity to play a key role within a world-class brand, leading a talented front-of-house team and delivering exceptional guest experiences in a fast-paced, high-performing environment. Key Responsibilities As Senior Restaurant Manager, you'll be a visible leader on the restaurant floor, setting the pace for service while coaching and developing the front-of-house team. • Lead the day-to-day front-of-house operation, ensuring exceptional service and a seamless guest experience, • Be a visible and inspiring leader on the floor, setting the standard for service excellence and team performance, • Build lasting guest relationships, anticipating needs and resolving feedback with confidence and professionalism, • Take ownership of service planning, including floor layouts, team deployment and operational readiness for each shift, • Oversee opening and closing procedures, ensuring accurate cash handling, effective handovers and operational compliance, • Coach, mentor and develop front-of-house team members and junior managers, creating a culture of accountability and continuous improvement, • Support recruitment, onboarding and training, helping to build and retain a high-performing team, • Drive operational efficiency through effective stock control, cost management and continuous improvement, • Use operational and sales performance data to identify opportunities to improve productivity, revenue and guest satisfaction, • Ensure full compliance with Health & Safety, Food Safety, COSHH, licensing requirements and company standards, • Collaborate closely with the reception, kitchen and wider management teams to deliver a consistently smooth and efficient service, • Support business initiatives, promotions and guest engagement activities that enhance the overall dining experience What We’re Looking For • Proven restaurant management experience within luxury hospitality, fine dining or premium lifestyle venues, • A track record of leading high performing front-of-house teams in busy, quality-driven environments, • An inspiring leader who develops people and builds engaged teams, • Strong commercial awareness with experience managing labour, costs, and operational performance, • Exceptional guest engagement skills with the confidence to build lasting relationships, • Calm, decisive and hands-on under pressure, • Excellent communication and organisational skills, • Flexibility to work evenings and weekends Benefits • 50% discount across all our restaurants, including takeaway, • Competitive training, development and international career opportunities, • Employee Assistance Programme, • Enhanced maternity and paternity leave, • Life assurance, • Refer a Friend bonus of up to £750, • Christmas, Chinese New Year, birthday and long-service recognition, • Charity, community, and sustainability inititaitves If you're ready to take the next step in your hospitality career, we'd love to hear from you.