Senior User Researcher
2 days ago
Manchester
Mastek is seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development. Key responsibilities: User-centred design • Scope and deliver components of end-to-end user research activities in a variety of programme contexts, • Recommend and execute appropriate user research activities based on project needs, • Create and maintain phase-appropriate user research deliverables, • Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication, • Respond to challenges, supporting the team to reach a resolution, • Support clients through all phases of the design process, from ideation to implementation Stakeholder management • Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD, • Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery, • Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services, • Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these Business development • Play a supporting role in creating persuasive business proposals, • Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations Community Development: • Contribute to the evolution of Mastek’s user-centred design and consulting strategy, • Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients, • Support the development of the community, applying Design Operations principles Requirements: Experience: • Demonstrate relevant user research experience within agile teams and complex programmes, • Demonstrated application of user research methods and tools, • Proven experience in conducting user research and translating findings into actionable insights, • Experience in consultancy, • Mentoring experience of UCD/research teams, • Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard, • Sector experience in healthcare is a bonus Skills: • Strong stakeholder management and communication skills, with the ability to gain buy-in for approach, • Strong facilitation skills for both remote and in-person workshops, meetings and research sessions, • Ability to manage complex, ambiguous projects and organizational dynamics, • Skills and experience in related disciplines such as service design, and content/communication design are a plus Benefits: • Competitive salary with an annual performance-related bonus., • Training budget for professional growth., • Choice of MacBook or Windows laptop with necessary software., • Cycle to Work scheme., • Flexible working structure (remote or hybrid options)., • Pension contributions and life insurance., • Private healthcare., • Opportunities to work on diverse projects across public and private sectors.