Complex Injury Claims Auditor
hace 11 días
Bolton
Technical Auditor – Complex Injury Claims (Part-Time) Location: Flexible (with monthly travel to our office locations)Working Hours: 3 days per week (flexible working pattern available) We’re looking for a skilled and experienced Technical Auditor to support the delivery of technical excellence across our Complex Injury Claims team. This is a key role focused on auditing file handling, identifying trends, and helping to continuously improve the technical capability of our lawyers. You’ll play a vital part in ensuring high standards are maintained across complex and catastrophic injury claims, while also mentoring colleagues and providing constructive, development-focused feedback. Key Responsibilities As a Technical Auditor, you will: • Conduct technical audits to assess file handling against internal standards and client requirements, • Deliver clear, constructive feedback to support the development of file handling teams, • Identify trends, risks, and areas of financial leakage across the unit, • Produce detailed audit reports with actionable recommendations and improvement plans, • Support bespoke audit requests from Technical and Business Unit Directors, • Contribute to training and upskilling initiatives based on audit findings, • Provide mentoring and guidance to individuals and teams, • Assist with feedback arising from client SLA audits, • Support quality improvement and incident reporting processesWhat You'll Bring Technical Expertise: • Strong understanding of complex and catastrophic injury claims, • Experience handling a high value complex injury caseload (experience in handling and/or auditing cases in value of £500K minimum), • Knowledge of motor and EL/PL claims, • Ability to assess evidence, strategy, investigations, and reserving, • Strong risk evaluation and decision-making skills Core Skills: • Excellent attention to detail, • Strong report writing and analytical skills, • Ability to identify trends and performance issues, • Effective time management and ability to meet targets, • Confident IT skills Personal Attributes: • Clear and confident communicator, • Able to deliver feedback with sensitivity and professionalism, • Calm and objective under pressure, • Highly organised and self-motivated, • Fair, balanced, and solutions-focused approach Why Join Us? You’ll be part of a collaborative and forward-thinking environment where continuous improvement and professional development are genuinely valued. This role offers the opportunity to influence technical standards, support colleagues’ growth, and make a real impact on performance and client outcomes. If you’re passionate about technical excellence and want to play a key role in developing high-performing teams, we’d love to hear from you.#INDUKI What We Offer • Competitive salary, • Entry into the Davies Incentive Scheme, • Hybrid working, • 25 days holiday + bank holidays (with buy/sell options), • Private medical insurance, • Critical illness cover, • Health cash plan, • Employer pension contribution, • Cycle to Work, Tech Scheme & Season Ticket Loan, • Gym Flex membership