Lead and supervise front-of-house staff during service. Delegate responsibilities, manage shift schedules, and ensure that team performance meets operational and customer service standards. Maintain high levels of guest satisfaction by managing service flow, ensuring prompt and friendly service, and resolving complaints effectively. Oversee daily floor operations, including opening and closing procedures, cleanliness, table setups, and visual presentation. Support the onboarding of new staff members and conduct on-the-job training to maintain high service quality and team consistency. Ensure full adherence to health and safety regulations and food hygiene standards. Monitor usage levels, manage inventory, and place restocking orders to ensure availability of essential service items. Assist with daily reporting and staff performance reviews. Provide feedback and operational updates to senior management.
Job description Moonlit Cleaning Services is looking for a reliable and detail-oriented cleaner to join our team at a lovely local nursery. This is an important role helping to maintain a safe, clean, and welcoming environment for young children and staff. Your Duties Will Include: • Cleaning classrooms, play areas, and staff rooms, • Disinfecting surfaces, toys, and high-touch areas, • Cleaning toilets and nappy changing areas, • Emptying bins and replacing liners, • Sweeping, mopping, and vacuuming floors, • Replenishing soap, toilet rolls, and paper towels What We’re Looking For: • Previous cleaning experience (nursery or school environment a plus), • Friendly, trustworthy, and punctual, • Good attention to detail, • Ability to follow cleaning schedules and health & safety guidelines, • DBS required (or willing to apply – we can help) Why Join Us? • Supportive team and responsive management, • All equipment and materials provided, • Ongoing training and regular audits, • Opportunities for additional hours and sites