Salesforce Business Analyst - 1yr FTC
8 days ago
Epsom
We exist to protect people. Every improvement we make to our platform directly impacts how quickly and effectively we can respond when someone raises an SOS alert. We’re entering a critical phase of our Salesforce journey, migrating to a new, modern environment. This is not a lift-and-shift. We’re looking for a senior, outcome-driven Salesforce BA to challenge, redesign and optimise how we operate before and during migration. What you’ll actually own: • Lead end-to-end process review across Sales, Service and Operations, • Identify and remove inefficiencies, duplication and technical debt, • Define future-state processes aligned to scale, automation and reporting, • Act as a bridge between business and technical teams (Salesforce, integrations, data), • Shape and support the migration approach (ensuring we don’t carry forward legacy issues), • Drive stakeholder alignment and decision-making at pace, • You challenge the status quo, not just document it, • You translate ambiguity into clear, actionable improvements, • You balance business needs with platform capability, • Strong experience as a Salesforce BA in complex environments, • Proven delivery in Salesforce migrations or major transformations, • Deep understanding of Sales Cloud / Service Cloud, • Excellent process mapping, optimisation and data thinking, • Comfortable influencing senior stakeholders, • Comfortable partnering with development teams to deliver improvements, • Experience with multi-org consolidation or re-platforming, • Exposure to integrations (APIs, middleware, data flows), • £100k–£110k, depending on experience, • Open to day-rate equivalent discussions (@£550 p/d) and 3-5 day weeks. This role is about more than system improvement. Every workflow you simplify and every inefficiency you remove helps our teams respond faster when it matters most.