General Manager
11 days ago
£38000–£42000 yearly
Full-time
London
We seek an experienced and passionate General Manager to lead our cosy, neighbourhood Italian restaurant. If you have a love for authentic Italian cuisine, strong leadership skills, and a commitment to delivering exceptional customer experiences, this is the perfect opportunity for you. Join us in creating a warm, welcoming atmosphere where our local community feels right at home!
Key Responsibilities:
Leadership & Team Management:
Oversee daily operations and ensure smooth running of the restaurant.
Recruit, train, and manage a diverse team of staff, including front-of-house and kitchen personnel.
Foster a positive work environment and promote teamwork and professional development.
Customer Service:
Maintain high standards of customer service to ensure a memorable dining experience.
Handle customer inquiries, complaints, and feedback promptly and effectively.
Implement strategies to enhance customer satisfaction and loyalty.
Business Operations:
Develop and execute operational policies and procedures.
Monitor financial performance, including budgeting, forecasting, and cost control.
Manage inventory, ordering, and supplier relationships to ensure quality and consistency of ingredients.
Marketing & Community Engagement:
Collaborate with the marketing team to create and implement promotional strategies.
Build relationships with local businesses and the community to drive traffic and brand awareness.
Plan and execute special events and promotions to attract and retain new customers.
Compliance & Safety:
Ensure compliance with health, safety, and hygiene standards.
Maintain knowledge of industry trends and regulations to ensure the restaurant meets all legal requirements.
Qualifications:
Minimum of 3 years experience as a General Manager in a high-volume restaurant environment - with proven references
Proven ability to manage all aspects of restaurant operations, including team leadership, financial management, and customer service.
Excellent communication, organizational, and problem-solving skills.
Ability to work flexible hours, including nights, weekends, and holidays.
Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
What We Offer:
Competitive salary
Opportunities for career growth and development.
A supportive and dynamic work environment.
Employee discounts on dining.
