£11.5–£14.5 hourly
Full-time
London
Job Summary:
Organic Restaurant Management Limited is seeking a dedicated and personable Customer Care Assistant to join our team. As a Customer Care Assistant, you will be the first point of contact for our guests, ensuring a positive and welcoming experience. If you have excellent communication skills, a passion for customer service, and the ability to handle inquiries and issues with professionalism, this role is ideal for you.
Duties:
Provide outstanding customer service by greeting and assisting guests with inquiries, reservations, and any concerns they may have.
Manage and resolve customer complaints promptly and efficiently, ensuring customer satisfaction.
Maintain a positive and welcoming environment in the restaurant, ensuring that all guests feel valued and appreciated.
Assist with phone and email inquiries, providing accurate information about menu items, reservations, and other customer-related matters.
Support the restaurant team in ensuring smooth operations during peak hours, including managing customer flow and seating arrangements.
Adhere to company policies and procedures, maintaining high standards of service at all times.
Collaborate with the kitchen and service staff to ensure timely and accurate order processing and delivery.
Qualifications and Experience:
Experience: Prior experience in a customer service role is essential, particularly in a hospitality or restaurant environment.
Customer Interaction: Strong interpersonal skills and the ability to interact effectively with customers are essential for this role.
Language Skills: Fluency in English is essential. Additionally, fluency in any European language, such as Russian, German, French, Spanish, or Italian, is required. Proficiency in additional languages is advantageous.
Ability to handle high-pressure situations with poise and professionalism.
A positive attitude and a strong commitment to providing excellent customer service.
Shifts and Work Schedule:
Shifts: Morning, Day, and Night shifts are available.
Working Hours: between 9:30 AM - 12:00 Midnight
Additional Information:
Commute/Relocation: Candidates must reliably commute or plan to relocate to London before starting work (preferred).
Work Authorization: United Kingdom
Work Location: On-site, London.
Join our team at Organic Restaurant Management Limited and become an integral part of delivering exceptional customer experiences. We look forward to welcoming you on board!
Job Type: Full-time
Pay: £11.50-£14.50 per hour
Expected hours: 35 – 40 per week
Benefits:
Company events
Company pension
Discounted or free food
Employee discount
Flexitime
Schedule:
Day shift
Night shift
Work Location: In person Expected start date: Immediately
