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Data Product Owner Location: Warwick, UK (Onsite) Duration: June 2026 – December 2026 Engagement Type: Contract (Inside IR35) Overview We are seeking an experienced Data Product Owner to lead the development, delivery, and continuous improvement of enterprise data products within a large-scale digital transformation programme. The successful candidate will work closely with business stakeholders, architects, engineers, and Agile delivery teams to define product vision, manage priorities, and ensure data products deliver measurable business value. This role requires a strong blend of product ownership, business analysis, and data platform expertise, helping to drive data-driven decision-making and operational excellence. Key Responsibilities • Define and manage the product vision, strategy, and roadmap for data products., • Own the end-to-end lifecycle of data products from discovery and requirements gathering through deployment and continuous improvement., • Collaborate with business and technical stakeholders to understand objectives, operational challenges, and user needs., • Translate business requirements into epics, features, user stories, and acceptance criteria., • Own and prioritize the product backlog, ensuring alignment with strategic objectives and business value., • Work closely with Product Managers, Data Engineers, Architects, Analysts, and Agile delivery teams to successfully execute the roadmap., • Support the design and evolution of data products within modern data ecosystems, including Data Fabric and cloud-based data platforms., • Ensure data products are governed with clear ownership, quality standards, metadata, lineage, and measurable outcomes., • Facilitate workshops, backlog refinement sessions, sprint planning, reviews, retrospectives, and stakeholder demonstrations., • Coordinate testing, validation, business acceptance, and production readiness activities., • Support release planning, implementation, and operational adoption of delivered solutions., • Monitor product performance, user feedback, and business outcomes to drive continuous enhancements., • Maintain product documentation including requirements, process flows, release notes, operating procedures, and stakeholder communications., • Promote data-driven decision-making through trusted, accessible, and actionable data products. Required Experience • 12+ years of experience as a Data Product Owner, Product Owner, Business Analyst, Technical Product Manager, or Solution Architect., • Proven experience delivering data-driven solutions within Utilities, Energy, Oil & Gas, Manufacturing, Smart Cities, Infrastructure, or other asset-intensive industries., • Strong experience defining product roadmaps and managing complex data products., • Experience working with Data Products, Data Fabric architectures, and modern cloud-based data platforms., • Proven track record of requirements gathering, stakeholder management, and production delivery., • Hands-on experience working within Agile environments using Scrum and/or SAFe methodologies., • Strong backlog management, prioritization, and delivery planning experience. Technical Skills • Knowledge of Digital Twin concepts and Digital Twins Definition Language (DTDL)., • Deep familiarity with modern data stacks, cloud platforms, edge computing, IoT ecosystems, and data visualization tools., • Experience with data streaming platforms, time-series data, ETL/ELT pipelines, and real-time data integration., • Understanding of AI/ML-driven predictive analytics and advanced analytics solutions., • Knowledge of data governance, data quality, metadata management, and data lineage practices., • Experience using Jira, Confluence, Azure DevOps, or similar Agile delivery tools. Preferred Experience • Experience within utilities, energy, infrastructure, engineering, transportation, or large-scale enterprise environments., • Knowledge of asset management, operational technology (OT), engineering systems, or network operations., • Strong communication, facilitation, and stakeholder engagement skills., • Ability to bridge business and technical teams and translate complex requirements into successful outcomes.

🚀 Project Coordinator 📍 Warwick (2–3 days onsite) 📅 6-Month Contract Are you a highly organised and proactive Project Coordinator with a passion for delivering successful projects? We’re working with a leading client who is looking for someone to support their project delivery team in a fast-paced, dynamic environment. This is a fantastic opportunity to play a key role in ensuring projects run smoothly and align with PRINCE2 methodology. 🎯 The Role As a Project Coordinator, you will support the Project Manager across all stages of the project lifecycle—from initiation through to delivery and closure. You’ll help ensure projects stay on track, within scope, and aligned with governance standards. 🔑 Key Responsibilities • Support project initiation, planning, execution, monitoring, and closure, • Maintain core project documentation and ensure it is up to date, • Coordinate schedules, resources, and meetings to keep delivery on track, • Act as a key communication point between project teams, stakeholders, and governance boards, • Track progress against plans and escalate risks and issues where needed, • Maintain accurate records of decisions, actions, and changes, • Assist with quality assurance to ensure deliverables meet agreed standards, • Prepare regular project reports highlighting milestones, risks, and issues, • Organise and document Project Board meetings and governance activities, • Encourage adoption of PRINCE2 principles across the project team, • Capture lessons learned and contribute to continuous improvement ✅ About You • Experience in a Project Coordinator or Project Support role, • Knowledge of PRINCE2 methodology (Foundation desirable, Practitioner a plus), • Background within energy, utilities, or infrastructure sectors is beneficial, • Strong organisational and time management skills, • Excellent communication and stakeholder management abilities, • Proficiency with tools such as MS Project, SharePoint, or similar, • Detail-oriented with a strong focus on quality, • Ability to manage multiple priorities in a collaborative environment 🌟 Why Apply? • Work on impactful, high-profile projects, • Gain valuable experience in a structured PRINCE2 environment, • Join a supportive and collaborative team, • Hybrid working model for flexibility 📩 How to Apply Interested? Click ‘Apply Now’ and submit your CV along with a brief cover note outlining your relevant experience and suitability for the role. 🌈 Diversity & Inclusion We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. If you require any adjustments during the recruitment process, please let us know—we’re here to support you.

Programme Delivery Manager – Digital Transformation & ERP Delivery Location: Warwick (3–4 days per week onsite) Contract: 6–12 Months Rate: £700–£750 per day IR35 Status: Outside IR35 Please send CV to: james.robinson@forsythbarnes.com The Opportunity We're supporting a leading utilities organisation delivering two major digital transformation products and are looking for an experienced Programme Delivery Manager to lead their successful delivery. This is a high-profile role requiring someone who can hit the ground running, take ownership from day one, and drive delivery in a fast-paced, complex environment. Key Responsibilities • Lead the end-to-end delivery of two large-scale digital products., • Manage programme governance, planning, risks, dependencies, and delivery milestones., • Coordinate cross-functional teams across Product, Technology, Architecture, Engineering, Change, and third-party suppliers., • Drive Digital Platform and ERP delivery workstreams, ensuring programmes remain on track and aligned to business objectives., • Provide clear reporting and stakeholder management at senior leadership level., • Identify and remove delivery blockers, ensuring momentum is maintained across multiple workstreams. Essential Experience • Proven Programme Delivery Manager experience within the utilities sector., • Strong track record delivering Digital Platform and ERP transformation programmes., • Experience managing large-scale, complex digital initiatives with multiple stakeholders and suppliers., • Strong programme governance, risk management, and delivery leadership skills., • Experience operating within fast-paced transformation environments. What We're Looking For • Utilities industry expertise is essential., • Strong Digital Platform and ERP delivery experience., • Able to quickly establish credibility and take ownership of delivery., • Excellent stakeholder management and communication skills., • Delivery-focused, proactive, and comfortable working in a demanding environment. This is an excellent opportunity to join a major transformation programme and play a key role in delivering two strategically important digital products for a leading utilities business.

Dual Clinic Manager Location: Wolverhampton & Leamington Spa Salary: Competitive + performance bonus sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network. We are expanding our leadership team and are seeking a dynamic, commercially driven Clinic Manager to oversee day‑to‑day operations, drive performance, and lead a high‑performing clinical and front-of-house teams, in our Wolverhampton and Leamington Spa clinics. As Clinic Manager, you will be responsible for ensuring the smooth, safe, and successful running of the clinic. You will lead by example, maintain outstanding customer service standards, and drive revenue growth while ensuring full compliance with clinical governance, CQC, and internal protocols. Key Responsibilities • Lead, mentor, and develop a multidisciplinary team including practitioners, nurses, and consultants, • Oversee daily operations to ensure an exceptional patient experience, • Achieve and exceed financial targets through effective KPI management, • Maintain the highest standards of governance, safety, and regulatory compliance, • Manage clinic rota planning, stock levels, and operational efficiency, • Support recruitment, onboarding, and staff development strategies, • Deliver monthly performance reports and contribute to regional business goals, • Foster a culture of professionalism, accountability, and continuous improvement, • Handle escalated patient concerns with empathy and professionalism We’re looking for a confident leader with strong commercial and operational experience—ideally within aesthetics, healthcare, beauty, or a premium service environment. Essential Skills & Experience • Proven leadership experience in a clinical, healthcare, or aesthetic setting, • Strong commercial awareness with a track record of meeting KPIs, • Excellent communication and people‑management skills, • Customer‑focused mindset with the ability to deliver a luxury patient experience, • Strong organisational and problem-solving skills, • Understanding of compliance, CQC standards, and clinical protocols (preferred but not essential) What We Offer • Competitive salary + annual performance bonus, • Discounted aesthetic treatments, • Group discounts on procedures and products, • Career progression within two of the UK’s most recognised aesthetics brands, • Supportive, collaborative, and innovative working environment

Job Title: Business Governance Lead – (phone number removed) Location: Warwickshire Role Purpose: The Business Governance Lead will play a crucial role in supporting the Business Manager and ensuring the smooth and efficient operation of the Vehicle Architecture and Vehicle Engineering. This role requires a highly organised and proactive individual with excellent communication and administrative skills, capable of managing diverse responsibilities and contributing to the effective governance of the platform. Key Responsibilities: Business Manager Support: Assist in the preparation of reports, presentations, and other critical business materials. Support the Business Manager in tracking key performance indicators and action items. Communication Lead: Develop and disseminate clear and concise communications to internal stakeholders. Manage and maintain communication channels, ensuring information is accurate and up-to-date. Content Development: Assist in the development and maintenance of content for various communication platforms, including intranet pages, newsletters, and presentations. Ensure content is aligned with business objectives and brand guidelines. Contribute to the creation of training materials and process documentation. Prepare and co-ordinate Technical Spotlights and Lunch and Learns for VAVE across all sites. Communication Events Support: * Support t...

Business Governance Lead - (phone number removed) - £33.99/hr umbrella rate Do you have proven experience in administrative or governance roles, showcasing strong organisational and time-management skills? Step into a dynamic and rewarding career as a Business Governance Lead. This role offers you the chance to make a real impact within a leading organisation known for its innovation and commitment to excellence. If you thrive in a fast-paced environment and want to play a pivotal role in supporting high-level operations, this is the perfect opportunity to showcase your skills and advance your career. You'll be joining a team where your contributions are valued and your professional growth is supported. What You Will Do: - Assist the Business Manager in preparing reports, presentations, and tracking key performance indicators to ensure seamless operations. - Develop and deliver clear communications to internal stakeholders, maintaining accurate and up-to-date information across channels. - Create and maintain engaging content for communication platforms, including intranet pages, newsletters, and presentations, aligned with business objectives. - Coordinate and organise communication events such as workshops, meetings, and presentations, managing logistics and ensuring smooth execution. - Manage purchase orders for planned events and related activities, ensuring accurate record-keeping and...

Job Type: Full time We have an exciting opportunity for a Head of Finance to join our team within Vistry Kent, at our West Malling office. As our Head of Finance, you will be a special individual who is ready to take the next step in their career. This is a Head of Finance role for someone who is one part brilliant and impactful business partner, one part FP&A expert able to produce data driven insight and one part process ninja able to dissect and improve processes both from an efficiency aspect and a controls one and one part natural leader Able to influence and motivate those around them. This is an important role, being accountable for ensuring we set credible and challenging plans, ensuring we understand opportunities and risks and performance against those plans, unlocking value through data driven insight and challenging their business partners to ensure execution and delivery against agreed plans. The role gives wide exposure to the Regional Finance Director and Regional Managing Director, and wider leadership team, and the opportunity for progression to the right individual. You will be a trusted advisor to the Board and all departments of the business. This role is for an individual who wants to truly business partner the business, creating value and driving performance rather than reporting the numbers. We value in-person collaboration and team culture, but were also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Salary sacrifice car scheme available to all employees, • Up to 39 days annual leave plus bank holidays, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Christmas company shutdown, • Employee rewards portal with many more benefits, • Behave in line with our company values Integrity, Caring and Quality, • Qualified Accountant (ACA, ACCA, CIMA or equivalent qualification) with significant PQE, • IT literate including MS Excel/Outlook., • Significant experience of working in Commercial Finance and/ or FP&A roles., • Strong Excel and report building skills., • Experienced in monthly management accounts including telling the story to senior stakeholders, • Comfortable working cross-functionally and building relationships with stakeholders founded on openness and challenge., • Effective communicator both with finance and non-finance professionals., • Impact, influence and gravitas, able to tell the story and drive value creating action, • Drive and ambition to deliver results. Desirable • COINS finance system., • Construction / Housebuilding industry., • Lead and manage on all aspects of forecasting and management reporting, including budgeting, forecasting, reporting actuals vs plan, risks and opportunities, • Lead the FP&A and Commercial team, being accountable for ultimate delivery and line manage a team of two, • Develop and coach a Finance Manager and Assistant Finance Analyst direct report, • Drive continuous improvement throughout all aspects of the FP&A and Commercial Finance activities Be those improvements to Management Information and data driven insight, underlying processes and controls, wider Governance with the business or improving cross-functional collaboration, • Deputise for the Regional Finance Director where required for example in Board meetings or meetings with Division, • Collaborate closely with the Commercial team in the preparation of site cashflows, and through the monthly CVR meetings, insuring finance input and challenge, • Collaborate closely with the Controllership team in the preparation of monthly flash and month end actuals, • Develop insightful reporting which presents actionable data driven insight, for example on the payment run process, private sales rates, • Business partner key stakeholders across Build, Commercial and other Departments to ensure risks and opportunities to plan are fully understood and mitigated/unlocked and hold the business to account for delivery against agreed plans, • Support with the management of Joint Ventures, • Be a leader and mentor within the wider finance team, role modelling the behaviours and values of the team, • Be curious and driven, looking for opportunities to lead on reporting, process or governance improvements We build more than homes, were making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and youll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, were a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-HA1

Digital Lead / Digital Engineering Manager / BIM Manager / Engineering / Construction / Utilities / Drawings / Information Management / Process Improvement / BIM / Building Information Modelling / Transformation / Common Data / Hybrid Warwickshire / Remote / 6-month contract £500 700 per day Inside IR35. One of our leading clients is looking to recruit a Digital Lead within Engineering. Location Hybrid Warwickshire / Remote Duration 6 months Day Rate £500 700 per day Inside IR35 Role: To lead drawing governance and assurance activities ensuring compliance with standards and driving continuous improvement. This role plays a strategic part in supporting the Digital Construction & Investment (DC&I) programme, improving ways of working for drawings teams and end users, and enabling digitisation of approval workflows and processes in collaboration with BIM and digital engineering teams. Additionally, you will play a significant role in testing and building new digital workflows, actively contributing ideas to modernise and automate legacy, manual processes. The role is expected to champion the transition of outdated practices into efficient, fresh solutions, fostering a culture...

RECfinancial are exclusively working with a leading Engineering company who delivers everything from design to manufacturing, creating serviceable solutions to their customers. They are seeking to appoint an experienced Commercial Manager to join their dynamic team, who would be responsible for supporting a range of sectors with expert guidance on legal compliance, contract negotiations, and risk management. Commutable from Rugby, Leicester, Lutterworth, Leicestershire and Warwickshire and the surrounding areas. About the Commercial Manager Role: As a Commercial Manager, you will play a key advisory role to group companies, ensuring commercial arrangements are robust, legally sound, and aligned with our risk management strategies. You will work closely with senior leadership, legal counsel, and operational teams to drive value, protect the business, and support strategic decision-making. Agreeing contracts and dispute resolution. Plus, be responsible for end-to-end commercial governance, including contract negotiation, risk management, claims strategy and financial performance. Ensuring the local team can safely deliver complex projects while protecting margin and managing risk exposure. Working full-time Monday to Friday on a permanent basis. Responsibilities of the Commercial Manager Provide expert advice on commercial strategy, for major local projects. Lead and support the negotiation and drafting of commercial agreements, including supplier, customer, and partnership contracts. Negotiate with clients, customers and suppliers to agree standard terms and conditions Ensure robust commercial control from bid through to project close out, ensuring Project Managers adhere to contractual obligations. Lead management of resolving disputes, claims, and litigation in collaboration with wider Commercial team Provide ongoing commercial support of project risks and opportunities Dealing with insurance claims and audit trails for claims. Support the project managers to ensure the insurances and all compliance is in place and followed correctly. Skills and Competencies for a Commercial Manager: Proven experience in a similar commercial/legal advisory role, ideally in a group or multi-entity environment. Strong understanding of contract law, commercial agreements, and risk management principles. Exceptional communication and negotiation skills. Detail-oriented, pragmatic, and solutions-focused approach. Strong commercial contract experience. Educated to degree level or equivalent QS or Construction or engineering background would be an advantage In return our clients offer a good opportunity in a reputable, independent organisation, in a fantastic working environment. On offer is the following: Competitive salary, £55,000 - £65,000 Heath Insurance cover Gym Membership 25 Days Holiday BH days Company Pension Opportunities for career growth. Work in a strategic group-level role with wide exposure across industries. Be part of a forward-thinking, collaborative team that values integrity and innovation. If you are interested in the Commercial Manager role for further information on this new opportunity, please apply through the website. INDTB JBRP1_UKTJ

Every day, we deliver safe and secure energy to homes, communities, and businesses, connecting people to the energy they need for their lives. Our expertise and track record position us uniquely to shape the sustainable future of our industry as the pace of change accelerates. To succeed, we must anticipate customer needs, reduce energy delivery costs, and pioneer flexible energy systems. This requires delivering on our promises and seeking opportunities for growth. In IT and Digital, we collaborate closely with the diverse energy businesses within the National Grid group, revolutionizing operations through technology. Embracing modern methodologies and digital mindsets, we drive efficiency and bring new capabilities to internal and external customers as we lead the charge toward a carbon‑free future. Our work is critical, as National Grid powers millions of homes and businesses across the UK and US, and the technology we employ is vital to this task. The successful applicant for this position will play a crucial role in our mission, supported by our multicultural, customer‑centric global team, with opportunities for professional development. National Grid is hiring an Enterprise Architect(OT) position. This role is designated as hybrid, with an expectation of one or two days per month in the Warwick, UK office. Requirements may vary based on business needs and company policy. We are hiring an Operations Technology (OT) Enterprise Architect to define and govern end‑to‑end architectures that enable safe, reliable, and scalable digitalisation of grid infrastructure across the UK and US. This role drives IT/OT convergence, establishes reference architectures and global blueprints, and partners with engineering, operations, product, and vendors to deliver modern control‑centre, substation, edge, and telecom capabilities. Grid Infrastructure Digitalisation • Drive the synergy between US and UK deployments of SCADA / Network Operations., • Lead the IoT / Asset Health initiative in the UK in conjunction with US activities., • Drive the next stage of Protection and Control product and technology., • Participate in the architecture of software IEDs and related DevOps functions. Digital / Intelligent Substation • Drive the global blueprints and designs of ISS V2.0., • Manage communities of practice (CoPs) related to US/UK substation engineering., • Lead architecture activities related to vendor testing and selection., • Lead the design under the Intelligent Substation 2.0 umbrella of the red/blue framework philosophy., • Collaborate with the US for AI deployment within OT (SubstationIQ). Microsoft Global Deliverables • Support the product manager to deliver a roadmap of the MiniEdge., • Define and deliver products requiring real‑time development in support of IT/OT convergence. EA Strategy Development • Lead the enterprise architecture service to integrate UK IT/OT capabilities., • Co‑deliver an IT/OT reference architecture., • Drive UK NetOps architecture governance to ensure a globally consolidated design of services., • Lead Common Information Model (CIM) adoption as part of IT/OT data integration. Telecom, SDN / OPTEL, and OT AI Architectures • Ensure consistency and support the development of a common framework for next‑generation telecommunication infrastructures affecting inter‑ and intra‑substation data exchange with grid management systems to reduce costs and improve asset integration., • Implement Control Center AI and Grid Edge‑AI reference architectures consistently across the UK and the US to accelerate deployment of next‑generation applications and related automation practices., • Serve as an OT enterprise architecture subject matter expert (SME) across initiatives., • 10+ years of experience as an enterprise/solution architect in Operations Technology (OT) domains (e.g., utilities, grid operations, industrial control systems)., • Hands‑on knowledge of Substation Technologies and systems, SCADA and control‑centre operations and/or network operations in regulated, safety‑critical environments., • Proven ability to define reference architectures, standards, and governance processes across multiple teams and geographies., • Experience with IT/OT convergence patterns (identity, networking, telemetry, data integration, and cybersecurity considerations)., • Strong stakeholder management skills; able to translate between engineering, operations, and product. #J-18808-Ljbffr

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Customer Journey Manager Location: Warwick / Hybrid Contract Type: 12 months with scope to extend Job Purpose The Customer Journey Manager is responsible for leading the design, optimisation and continuous improvement of end-to-end customer journeys across services and customer groups. Operating within the Customer Experience Excellence function, the role translates customer experience design direction, standards and frameworks into practical journey improvements that enhance customer outcomes and operational effectiveness. Working collaboratively across Customer Management, Operations, Digital, Data and Change teams, the postholder will identify customer pain points, redesign journeys and support delivery through to successful implementation. The Customer Journey Manager plays a key role in ensuring customer journeys are consistent, inclusive and aligned with regulatory expectations, supporting customer commitments and organisational strategy. This is a hands-on delivery role focused on converting customer insight into measurable business and customer improvements. Key Responsibilities Lead the mapping, analysis and optimisation of end-to-end customer journeys across key services and customer lifecycle stages. Identify customer pain points, barriers, failure demand and critical moments that influence customer outcomes. Apply service design methodologies and customer journey mapping techniques to develop improved customer experiences across digital, operational and human touchpoints. Ensure journey designs align with established customer experience principles, service standards and design frameworks. Champion customer-centred design approaches across business functions. Own and deliver customer journey improvement initiatives within agreed governance and prioritisation frameworks. Collaborate with operational, customer service, digital and delivery teams to redesign processes that reduce customer effort and improve service outcomes. Translate customer insights and performance data into actionable recommendations and improvement plans. Support implementation activities to ensure journey improvements are effectively embedded within day-to-day operations. Monitor delivery progress and manage risks, dependencies and stakeholder expectations. Act as the primary point of contact for assigned customer journeys and related improvement activities. Facilitate workshops, service design sessions, journey reviews and stakeholder engagement activities. Build strong relationships across Customer Management, Operations, Digital, Data and Change functions. Present journey findings, recommendations and progress updates to senior stakeholders and governance groups. Influence decision-making through evidence-based recommendations and customer insight. Ensure customer journey improvements support regulatory obligations, customer commitments and strategic objectives. Embed customer insight, feedback, vulnerability considerations and performance data into journey prioritisation and design decisions. Work with insight and analytics teams to measure journey performance and benefits realisation. Support the development of customer-focused performance measures and reporting. Maintain accurate journey documentation, service blueprints and supporting artefacts. Capture lessons learned and best practice to improve future customer experience initiatives. Contribute to the development of customer journey management and service design capability across the organisation. Promote a culture of continuous improvement, customer focus and evidence-led decision making.Knowledge, Skills & Experience Essential Proven experience in Customer Journey Management, Service Design, Customer Experience (CX) or Continuous Improvement roles. Strong practical experience of customer journey mapping, service design methodologies and process improvement techniques. Demonstrable experience delivering customer-focused change programmes within complex organisations. Excellent stakeholder management, facilitation and workshop leadership skills. Strong analytical and problem-solving abilities, with experience using customer insight and performance data to drive decisions. Ability to translate complex information into clear, actionable recommendations. Excellent written and verbal communication skills. Experience managing multiple priorities and delivering outcomes within agreed timescales.Desirable Experience within utilities, infrastructure, public sector or other regulated environments. Understanding of regulatory frameworks, customer commitments and industry obligations. Experience using customer insight and collaboration tools such as Miro, Power BI, Qualtrics or equivalent. Qualification or accreditation in Service Design, Customer Experience, Lean, Six Sigma or Continuous Improvement methodologies. Experience working within customer transformation or operational excellence programmes.Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Project Coordinator 6 Month Contract Warwick (2/3 days onsite) Are you an organized and proactive individual with a passion for project management? Our client is seeking a dynamic Project Coordinator to join their team! This is an exciting opportunity to support the successful delivery of projects in line with PRINCE2 methodology. If you're ready to make a significant impact and ensure projects are executed flawlessly, we want to hear from you! Job Purpose: As a Project Coordinator, you will play a vital role in assisting the Project Manager with planning, executing, and controlling projects. Your skills in communication and documentation will help us maintain clarity throughout the project lifecycle. Key Accountabilities: In this role, you will: · Assist the Project Manager with project initiation, planning, execution, monitoring, and closure. · Support the development and maintenance of essential project documents, including: · Coordinate project schedules, resources, and meetings to ensure timely delivery of project stages. · Facilitate communication between project teams, stakeholders, and the Project Board, ensuring alignment and compliance with governance. · Track project progress against stage plans and escalate any issues or risks. · Maintain accurate records of project decisions, actions, and changes to support effective change control. · Assist in quality assurance activities to ensure project deliverables meet agreed standards. · Prepare regular project reports, highlighting key milestones, risks, and issues. · Organise and document Project Board meetings and governance activities. · Promote adherence to PRINCE2 principles and themes within the project team. · Contribute to continuous improvement by capturing lessons learned and best practises. Knowledge, Experience, and Technical Know-How: We're looking for candidates who have: · Experience in project coordination or support roles, ideally within a PRINCE2 environment, preferably in the energy, utilities, or infrastructure sectors. · A solid understanding of PRINCE2 methodology, principles, themes, and processes. · PRINCE2 Foundation certification (desirable) and Practitioner certification (a plus). · Strong organisational and time management skills. · Excellent communication and interpersonal abilities to engage effectively with diverse stakeholders. · Proficiency in project management tools and software (e.g., MS Project, SharePoint, or equivalent). · A collaborative spirit, capable of managing multiple priorities in a dynamic environment. · An eye for detail and a commitment to quality. How to Apply: Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Quality and Engagement Manager required for one of the largest care providers in the UK. Working at Feltham TW14, Extra Care Scheme / Supported Living Accommodation £32,305 + Benefits If you don't have specific Quality Management experience, it may suit an experienced Care Coordinator or Deputy Care Manager or similar. You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved. In addition, youll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service. Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels. Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction. Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations. Requires: Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings. Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools. Excellent organisational, time management, and communication skills. Collaborative team player with a proactive, adaptable, and solution-focused mindset. Committed to high standards of customer care and aligned with company values. Experience in social/community care is essential; quality/compliance experience. APPLY NOW! PS Recruits are acting as an employment agency in relation to this vacancy. Unfortunately, due to the volume of response, only successfully shortlisted candidates will be contacted. By applying to this role your personal details will be submitted to PS Recruits. You can request our privacy statement at any time. Keywords: home care manager / home care management / homecare manager / domiciliary care manager / care services manager / homecare branch manager / care manager /branch manager homecare / registered manager / registered home care manager /registered domiciliary manager / branch manager / registered manager domiciliary care / deputy care manager /assistant manager home care / deputy manager domiciliary care / assistant manager homecare / extra care scheme / extra care scheme manager / extra care registered manager / supported living manager / registered manager / deputy manager / deputy care manager / care coordinator / care co-ordinator / assisted living / supported living / extra care / extra care scheme / quality and engagement manager / CQCs / audits / compliance manager TPBN1_UKTJ

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are searching for a Senior Facilities Coordinator/Assistant Facilities Manager for our site in Warwick. Role Purpose The Senior Facilities Coordinator is responsible for the delivery of high-quality, compliant facilities management services across site(s), ensuring alignment with client expectations and CBRE governance standards. The role combines hands-on operational coordination with leadership responsibility, including direct management of Facilities Coordinators and/or site-based teams, driving service performance, compliance, and continuous improvement. Key Responsibilities People Management & Leadership Direct line management of Facilities Coordinators and site-based FM support staff Conduct performance management, appraisals, and development planning Support team wellbeing, engagement, and productivity, promoting a strong one-team culture Manage absence, annual leave, and resource planning Deliver training requirements including QHSE, contractor management, and systems Act as deputy to the Facilities Manager(s) Service Delivery & Operations Oversee day-to-day FM service delivery ensuring SLA and KPI compliance Manage planned and reactive maintenance workflows Lead work order prioritisation, tracking and closure Conduct site inspections and walkthroughs Act as primary point of contact for site stakeholders Contractor & Supplier Management Manage contractor performance and compliance with QHSE and RAMS Coordinate contractor activity and quality checks Support procurement, PO creation and invoice validation Monitor supplier performance against SLAs Compliance, QHSE & Governance Ensure compliance with CBRE QHSE standards and statutory requirements Maintain risk assessments, logbooks and statutory records Support internal and external audits Promote a strong safety culture Client & Stakeholder Management Build strong client and stakeholder relationships Ensure high levels of customer satisfaction Communicate FM activities and service updates Support reporting and business reviews Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Our Values RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. #GWSEMEA

Programme Manager 6 Months - Contract Warwick (2 days a week on site) Are you an experienced Programme Manager looking to make a meaningful impact in the utilities industry? Our client is seeking a dynamic individual to lead the coordinated management and delivery of a group of related projects. This is your chance to drive strategic business objectives and deliver real benefits through effective programme governance! What You'll Do: As a Programme Manager, you will play a pivotal role in ensuring alignment with organisational goals while overseeing a variety of exciting projects. Your key accountabilities will include: Programme Planning and Governance: Develop and maintain an overarching programme plan that aligns individual projects with strategic objectives. Establish robust governance structures for seamless programme delivery. Benefits Management: Define, track, and realise programme benefits, ensuring that all projects contribute effectively to desired outcomes. Stakeholder Management: Identify and engage with key stakeholders, managing their expectations and maintaining clear communication at all levels. Resource Coordination: Allocate and optimise resources across projects to maximise efficiency and resolve conflicts. Risk and Issue Management: Oversee risk and issue management, implementing effective escalation and mitigation strategies. Change Control: Manage changes impacting programme scope, schedule, and budget, ensuring proper approvals and communication. Quality Assurance: Maintain consistent quality standards across projects, ensuring deliverables meet organisational requirements. Reporting and Communication: Provide regular updates to senior management and the Programme Board on progress, risks, issues, and benefits realisation. Leadership and Team Development: Lead and support project managers and teams, fostering a culture of collaboration and continuous improvement. What You Bring: To thrive in this role, you will need: Proven experience managing and delivering complex programmes comprising multiple related projects. A strong background in programme governance, benefits realisation, and strategic alignment. Expertise in coordinating resources and managing risks and issues at the programme level. Experience leading project managers and cross-functional teams. Excellent stakeholder engagement and communication skills with senior management and executives. Familiarity with programme and project management methodologies like PRINCE2 and MSP. The ability to manage change and drive continuous improvement in a dynamic environment. Utilities industry experience is a plus! Financial Control: You will also have experience in managing and overseeing the overall programme budget. Your financial skills will ensure accurate forecasting, reporting, and the implementation of financial controls to optimise resource allocation and safeguard benefits. Why Join Us? Be part of a collaborative and forward-thinking organisation that values your contributions. Opportunity to lead impactful projects that shape the future of the utilities sector. Engage with a diverse range of stakeholders, from project teams to senior management. If you're ready to take the next step in your career and join a passionate team, we want to hear from you! Apply now to become our client's Programme Manager and help shape the future of utilities! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Job Advertisement: Digital Product Manager Location: Warwick, Birmingham and London (Hybrid in any location) Contract Type: Fixed Term Contract Contract Length: 6 Months Daily Rate: £550 - £750 Per day Inside IR35 What You'll Do: Drive Digital Strategy: Develop and implement a cutting-edge digital product strategy focused on greenfield technologies. Lifecycle Management: Oversee the entire lifecycle of digital products that will help achieve Net Zero as part of the Great Grid Upgrade. Collaborative Leadership: Communicate and build strong relationships with stakeholders, inspiring new ways of thinking and driving a digital culture. Market Research: Stay ahead of industry trends and emerging technologies to contribute fresh ideas to the product team. Investment Cases: Build compelling investment cases for new digital products, securing buy-in and financial approvals from senior leadership. Cross-Functional Team Management: Lead a well-balanced, cross-functional team, ensuring everyone has the support they need to thrive.Who You Are: Experienced: You have significant experience in delivering digital products in fast-paced, agile environments. Communicative: Strong verbal and written communication skills, with the ability to translate complex IT concepts into relatable language. Innovative: You champion creativity and are not afraid to challenge the status quo to enhance user experience. Self-Motivated: Highly driven, you can work independently while thriving in a collaborative environment. Negotiator: Your negotiation skills and budget management experience will help you navigate digital governance effectively.Qualifications: Essential: Driving licence that permits you to drive in the UK. Desirable: Qualification in an agile delivery methodology such as Scrum or Scaled Agile. Ready to Make a Difference? If you're passionate about digital transformation and want to play a key role in the energy sector's evolution, we want to hear from you! Apply now to seize this exciting opportunity and help us deliver a sustainable future. Application Deadline: 22/06/2026 Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

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