Team Leader (GPR)
1 day ago
London
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job: To provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, kept well informed and that all areas are kept clean and well presented. Your main responsibilities will be: • Ensure your personal safety and that of others, including that of visitors and contractors, at all times, • Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency., • Provide a safe, courteous and helpful service at all times., • Provide a safe, clean and well presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained., • Undertake emergency procedures and implement evacuation procedures when required., • Carry out duties as directed by Duty Station Manager and/or Station Supervisor., • Ensure the safe and punctual dispatch of trains and ensure that performance records are maintained. Identify and report to your Duty Station Manager incidents of delays to services., • Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times., • Maintain security of the station premises during your booked time of attendance., • Have an understanding of ticket & restrictions relevant to your location and line of route., • Carry out Winter Precautions as per Local Instructions., • Good verbal communication skills, • Good interpersonal skills, • Resilience, • Strong customer focus About the location: Clapham Junction opened in 1863 and is one of SWR's busiest stations with 17 Platforms. It is a vital transport hub that links London with several destinations across the South, including Reading, Windsor, Staines, Southampton & Bournemouth. With plenty of places to stop and grab a bite to eat and a drink, you can be sure that you will be comfortable for your journey ahead. Working pattern As General Purpose Relief (GPR), you will work an average of 37 hours across 5 days per week including a variety of shifts. Typical shift times include: Early shift: 0600 - 1415 Late shift: 1400 - 2215 Night shift: 2200 - 0610 Sunday: 0600 - 1800 / 1800 - 0600 The Reward In return we offer a competitive salary and a variety of valuable benefits, including: • Free duty and leisure travel on SWR services for employees, • Free leisure travel for spouse/partner and dependants (criteria dependent), • 75% discount on many other train operating companies, • Full training and support with development We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.