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JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

FRONT OF HOUSE ASSISTANT – CANARY WHARF We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach Complete check-in and check-out efficiently using the hotel’s PMS Assist with reservations, room allocation, and guest requests Provide local knowledge, recommendations, and curated lifestyle tips Handle billing, payments, and procedures accurately Resolve guest concerns quickly and effectively, escalating when needed Support lobby hosting duties: welcoming, socialising, and maintaining presentation Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go Prepare and serve coffees, drinks, and light food to brand standards Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences Maintain cleanliness, setup, and replenishment of F&B areas Assist with orders, inventory checks, and receiving deliveries Follow food safety, allergens, and hygiene procedures General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.