General Manager
4 days ago
York
General Manager – Residential / Hospitality Operations We’re looking for an energetic and experienced General Manager to lead the day-to-day operations of a well-established BTR site at The Quarters Kilburn. You’ll be the face of the property, driving exceptional guest and resident experience, boosting revenue, and leading a motivated on-site team. What You’ll Do: • Lead all on-site staff and ensure smooth daily operations, • Maintain 100% occupancy and deliver on financial, compliance and performance targets, • Oversee maintenance, housekeeping and building standards, ensuring full health & safety and statutory compliance, • Review and improve processes, policies and service standards, • Conduct regular one-to-ones, appraisals and staff training, ensuring team development, • Manage budgets, P&L, month-end reporting and financial accuracy with the accounts team, • Deliver strong customer experience, community engagement and a vibrant calendar of events, • Work closely with Head Office, meeting KPIs, SLAs and driving lean operations, • Ensure any Local Authority or Environmental Health matters are resolved promptly What We’re Looking For: • Experience as a Block/Property Manager or similar operational role, • Strong financial acumen and confidence managing budgets and P&L, • Proven people management and team leadership skills, • Excellent customer service mindset with energy, enthusiasm and problem-solving ability, • Highly organised with strong communication skills, • Knowledge of health & safety and compliance requirements Join us if you’re passionate, proactive and ready to elevate service, community and operational excellence. Competitive Salary depending on experience.