Head of customer success jobs in Felixstowe - Page 16Crear alertas

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. In addition to providing a competitive compensation package, some of the key benefits we offer are:. Customer Success,

Berkshire based - hybrid role Please send your CV to me, Martin Warner, and I will get back to you as soon as possibleMy client is is expansion mode and is actively looking to recruit a very strong Client and Customer Manager who will join a hardworking and motivated team of

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Moneybox is entering a pivotal stage of operational transformation, and this is a unique opportunity to define how we serve customers at scale, building the

Global Head of Customer Success, you will:. Global Head of Customer Success – AI-Driven Fitness Technology. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

This hybrid position involves leading a team of Client Success Managers and collaborating with various functions to ensure client satisfaction and successful onboarding of products. A leading payment technology company is searching for a strategic leader to drive Client Success across the EMEA regio

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

A vibrant educational institution in the United Kingdom is seeking a dedicated Head of Year 7 to lead pastoral care and ensure smooth transitions for students from primary to secondary education. The successful candidate will enhance pupil welfare, monitor academic and personal development, promote

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. We embrace a hybrid wor

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. If you are customer‑focused, an excellent communicator with good listening skills, and share our values of

The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. BAM UK & Ireland is recruiting a Head of Customer Relations to join the Facilities Management team. Number

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. A deep, human understanding of customer behaviour, needs, and emerging trends.

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

A nationally recognised, market‑leading organisation is seeking a revolutionary Customer Experience & Proposition Lead / Head of Customer Experience to redefine how millions of its customers engage with its services across the UK. As the Customer Experience & Proposition Lead / Head of Customer Ex

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. Lead and scale the entire Customer Success function, transforming it into a gro

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. Thi

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Join Persimmon Homes as a Head of Customer

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A leading background screening company in the United Kingdom seeks a Head Of Product.

From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and profe

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional fina

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks.

A dynamic marketing recruitment agency is seeking a Head of Content and Customer Advocacy to shape the content strategy for a growing SaaS business. This senior role encompasses building a content framework aligned with business objectives, fostering customer advocacy, and collaborating across teams

A leading arts organization in Greater London is seeking a Deputy Head of Ticketing and Sales to oversee a busy ticketing operation. This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service.

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

A leading customer insight company is seeking a Director of Customer Success & Renewals in the UK. Preferred candidates will have 8+ years in Customer Success and a robust background in managing renewals within a SaaS environment. Responsibilities include driving customer adoption, retention, and re

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. As Head of Content, you will be responsible for end-to-end content development — from market research and programme creation to speaker acquisition and on-si

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

Head of Customer Relationship Management. Sitting at the intersection of data infrastructure and commercial strategy, this role will be responsible for designing, scaling and governing the core CRM and GTM technology stack, while ensuring teams across Marketing, Sales and Customer Success have acces

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. The ideal candi

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll sp

Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Success at scale. Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Lead and scale a Customer Success function that helps world-class retailers unloc

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Make succession plans so that colleagues are proactively readied for their next career opportunities, and so that plans are in place for s

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. We are looking for a Head of Customer Supply Chain – EU to join the team. This includes full ownership of order management, customer fulfilment, d

A renowned technology company in the United Kingdom is seeking a Customer Success Leader to oversee teams across EMEA and drive the adoption of DevOps practices. The ideal candidate will have a background in DevOps or cloud technologies, and a proven track record in technical adoption within enterpr