Facilities Assistant
hace 5 días
Portsmouth
Facilities Assistant Location: Portsmouth Contract Type: Full-Time, Temp to Perm Hours:8am - 5pm About the Role We are seeking a professional, organised, and customer-focused Facilities Assistant to join a busy workplace team in Portsmouth. This is an excellent opportunity for someone who enjoys a varied role, takes pride in delivering exceptional customer service, and thrives in a fast-paced office environment. As a key member of the facilities team, you will help ensure the smooth day-to-day operation of the workplace, acting as a central point of contact for employees, visitors, contractors, and service providers. You will play an important role in maintaining a safe, welcoming, and efficient working environment. Key Responsibilities • Answer and manage incoming calls in a professional and courteous manner, providing excellent customer service at all times., • Maintain switchboard records and reporting information., • Coordinate incoming and outgoing mail, parcels, courier deliveries, and recorded/special deliveries., • Act as the main point of contact for postage and courier-related queries., • Track incoming and outgoing goods and support invoice and courier administration., • Liaise with landlord and client representatives to ensure building services are delivered effectively., • Support visitor management processes and ensure contractors and visitors comply with site security requirements., • Conduct daily building inspections and meeting room checks, recording actions and escalating issues where required., • Assist with meeting room and event setup requests., • Monitor and maintain kitchen, breakout, and communal areas, ensuring they remain clean, stocked, and presentable., • Replenish washroom and kitchen consumables throughout the day., • Carry out monthly workplace inspections and weekly cleaning quality audits., • Ensure notice boards and workplace signage are maintained to a high standard., • Manage stationery supplies and maintain stock records., • Support planned preventative maintenance (PPM) activities and contractor attendance., • Manage access cards, staff lockers, and related administration., • Attend regular team meetings and coordinate handovers with evening cleaning teams., • Follow all health, safety, environmental, and emergency procedures., • Report accidents, incidents, hazards, and concerns promptly., • Maintain a safe, tidy, and professional workplace environment. About You To be successful in this role, you will have: • Previous experience in a facilities, reception, workplace, hospitality, or customer service environment., • Excellent telephone, verbal, and written communication skills., • Strong customer service skills with a genuine desire to deliver a first-class experience., • Good IT skills, including experience with data entry and Microsoft Office applications., • Strong organisational skills and attention to detail., • The ability to prioritise tasks and manage a varied workload., • A proactive, flexible, and team-oriented approach., • A professional and approachable manner when dealing with colleagues, visitors, and contractors. What You'll Receive • A varied and rewarding role within a professional workplace environment., • Opportunities to develop your skills within facilities and workplace management., • Supportive team culture with ongoing training and development., • The chance to work in a role where no two days are the same. If you are passionate about customer service, enjoy building relationships, and take pride in creating a positive workplace experience, we would love to hear from you.