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Job Description: Lead Mechanical Operator Slough • Salary: From £40,000 - £48,000 (inclusive of shift allowance) dependant on experience, • Performance related company bonus, • Welcome bonus: £2,000, • Shift pattern: 4 on 4 off pattern (2 day, 2 nights, 4 off) 12 hour shifts, • Permanent Benefits • Hot food restaurant, • Welcome bonus paid in your first week salary, • On-site Gym, • Private medical insurance and free flu jabs, • Free on-site parking, • Employee shop with monthly allowance, • On-site nurse/osteopath/podiatrist We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way. This is an exciting opportunity to join the Mars Wrigley factory in Slough. We are seeking Mechanical minded individuals who hold a passion for maintenance. Whether your experience is maintenance of ships, cars, tanks, lifts, generators, or similar mechanical industries. Your practical mechanical experience is key What are we looking for? • Minimum 1 years' experience managing and coordinating operators, • Skilled in diagnosing mechanical issues through systematic troubleshooting techniques., • Proficient in taking apart machinery to understand its components and functionality, as well as reassembling it correctly to ensure optimal operation., • A keen eye for detail, which is essential for identifying faults or inefficiencies in machinery and ensuring precision during assembly and disassembly., • A commitment to ongoing improvement, which may involve suggesting modifications to existing machinery or processes to enhance efficiency, safety, or performance., • Ability to work effectively in teams, sharing insights and collaborating with others to implement improvements and resolve mechanical issues. What would be your key responsibilities? • Take the lead for first line maintenance of several production machines including operational decisions to achieve targets, • Identify and repair mechanical breakdowns on various machinery., • Accountable for the performance of several machines, processes, or pieces of equipment., • Using diagnostic tools and methods to identify the root causes of problems., • Coordinate a small team of operators and temporary associates to achieve line targets., • Assisting operators with daily productions tasks to ensure line targets are met. What can you expect from Mars? • Work with over 130,000 diverse and talented Associates, all guided by The Five Principles., • Join a purpose driven company, where we're striving to build the world we want tomorrow, today, • Best-in-class learning and development support from day one, including access to our in-house Mars University., • An industry competitive salary and benefits package, including company bonus. About Mars • Mars is a family-owned business with more than $35 billion in global sales. We produce some of the world's best-loved brands: M&M's®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, PEDIGREE®, ROYAL CANIN®, WHISKAS®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN'S ORIGINAL® and COCOAVIA®., • Alongside our consumer brands, we proudly take care of half of the world's pets through our nutrition, health and services businesses such as Banfield Pet Hospitals™, BluePearl®, Linnaeus, AniCura, VCA™ and Pet Partners™. Headquartered in McLean, VA, Mars operates in more than 80 countries., • The Mars Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire our 130,000 Associates into taking action every day towards creating the world we want tomorrow. We're committed to building a diverse and inclusive workplace where everyone can thrive. We're happy to discuss adjustments to support you through the recruitment journey

Location: Croydon, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Technical Director who is a specialist in Landside Airport Planning. The successful candidate will be recognised in the industry as a technical expert in their specialist field. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key duties and responsibilities will include: Technical Excellence: • Lead landside planning workstreams on major airport development programmes, for airport owners and operators, • Be recognised by our clients and within the aviation industry as a technical specialist with world-class landside planning expertise, • Train others in this specialist field, nurturing junior members of the team and helping support them to develop their landside planning capabilities, • Develop our planning expertise across all airport landside facilities include those for surface transport, airport cities, cargo and logistics, ancillary and support facilities, and airport adjacent land uses, • Optimise landside planning at airports for land-use and operational efficiency, • Seek and pursue new business opportunities to grow our airport landside planning services, • Build and maintain robust relationships with new and existing airport operator clients, influencing key directors to become their preferred consultant, • Plan and positioning for upcoming opportunities and prospects, converting them into projects, producing high-quality proposals that are both technically and commercially sound, • Technical leadership of landside planning workstreams of major airport masterplan and development projects, • Communicate effectively with client organisations and key stakeholders, to give them confidence in the landside planning principles of their development programmes, • Perform the role of Project Director/Principal, accountable for achieving successful project outcomes, coaching and mentoring Project Managers, • As Project Director/Principal be accountable for the successful completion of all projects under your oversight, • Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase Essential: • Extensive experience in airport landside planning, including work on large scale airport development programmes, • Experience to include landside transport facilities, airport operations, land-use planning, cargo and logistics, airport cities, and airport support facilities, • Fluent in spatial planning, able to understand complex geometry and able to direct and train junior staff in how to optimise configurations using appropriate software, • An understanding of spatial planning tools and techniques including Autodesk products, GIS, BIM, etc, and the ability to coach and mentor junior resources in their use to optimise airport facilities and operations, • Excellent communication skills, able to communicate effectively at all client and stakeholder levels from board level directors to graduates as well as planning directors, • A degree in air transport management, airport planning, architecture, urban planning, transport planning or civil engineering. Candidates with other relevant qualifications may be considered, • Fluency in English – knowledge of other languages will be valued as an advantage, • To deliver this role you will be required to travel regularly to visit domestic and international clients, • Being willing to work overseas on major aviation programmes would be valued as an advantage, • Proactive and self-motivated, with a learning mindset, • A person who is naturally curious, who is willing to adopt new techniques and software and strive for continuous improvement in our ways of working, • An ability to build and maintain strong relationships with clients, winning new work and becoming their preferred consultant, • Strong project leadership skills with an ability to manage multiple priorities in a dynamic environment, • A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years' service., • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Primary annual professional institution subscription., • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.

Location: Croydon, UK Relocation supported: Not supported, but internal applications are welcome Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. About the role: Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking a Technical Director who is a specialist in Airport Capacity Analysis. The successful candidate will be recognised in the industry as a technical expert in their specialist field. The candidate will be part of a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key responsibilities include: • Technical Excellence, • Lead capacity work on major airport development programmes, for significant airport owners and operators., • Be recognised by our clients and within the aviation industry as a technical specialist with world class capacity expertise., • Train others in this specialist field, nurturing junior members of the team and helping support them to develop their airport capacity capabilities., • Progress our capacity expertise across all airport facilities and systems including operational research, data analysis, capacity planning and simulation modelling., • Optimise capacity at airports by understanding and making use of new technologies., • Business Development, • Seek and pursue new business opportunities to grow our airport capacity planning services., • Build and maintain robust relationships with new and existing airport operator clients, influencing key directors to become their preferred consultant., • Plan and positioning for upcoming opportunities and prospects, converting them into projects, producing high-quality proposals that are both technically and commercially sound., • With clients that commission our capacity services, also take on the role of an Account Leader / Client Manager., • Project Delivery:, • Technical leadership of capacity and simulation modelling work of major airport planning and development projects., • Communicate effectively with client organisations and key stakeholders, to give them confidence in the capacity principles of their development programmes., • Perform the role of Project Director/Principal, accountable for achieving successful project outcomes, coaching and mentoring Project Managers., • As Project Director/Principal be accountable for the successful completion of all projects under your oversight. Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase., • Direct airport capacity projects to achieve quality deliverables on time and on budget to maintain customer satisfaction without compromising target profit. We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. Mott MacDonald is an equal opportunity employer, and we do value diversity at our company. We do not discriminate, and we take positive steps to create an inclusive culture. To apply for this position, you must have: • Extensive experience in airport capacity, including work on large scale airport development programmes., • Numerically fluent, able to understand complex systems and able to direct and train junior staff in how to analyse and optimise them., • An understanding of simulation modelling tools and techniques to train junior simulation modellers and optimise airport facilities and operations., • Excellent communication skills, able to communicate effectively at all client and stakeholder levels from board level directors to graduates as well as capacity managers., • A degree in mathematics, operational research, air transport management, aeronautical engineering, airport planning, or civil engineering. Candidates with other relevant qualifications may be considered., • Fluency in English – knowledge of other languages will be valued as an advantage., • To deliver this role you will be required to travel regularly to visit domestic and international clients. Being willing to work overseas on major aviation programmes would be valued as an advantage., • Proficient in Microsoft software., • Experience of using simulation modelling software tools and the ability to manage others to use them to deliver capacity and demand analysis outputs We are looking for candidates with the following characteristics: • Proactive and self-motivated, with a learning mindset., • A person who is naturally curious and analytical, who is willing to adopt new techniques and software and strive for continuous improvement in our ways of working., • An ability to build and maintain strong relationships with clients, winning new work and becoming their preferred consultant., • Strong project leadership skills with an ability to manage multiple priorities in a dynamic environment, • A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration, • Excellent communication and interpersonal skills, which allow you to confidently liaise with clients and cross-functional teams. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years' service., • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Primary annual professional institution subscription., • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.

The EMHIP (Ethnicity and Mental Health Improvement Programme) Mobile Hub Support Worker has been co-designed with individuals with lived experience of mental health care to provide direct, person-centred support to individuals in their local communities.The Croydon BME Forum and Asian Resource Centr

Principle Safety Engineer - Surrey - Hybrid - must be eligible for SC Our global client are specialists in their field of military, defence and cyber solutions and their work is critical to the security of the world we live in today. Operating as a centre of excellence for systems and software, they develop and support internationally deployed command and control solutions. This is a unique opportunity for a Functional Safety Engineer to be the lynchpin for safety assurance activities on cutting-edge infrastructure for naval vessel Platform Management Systems including both surface ships and submarines. You will play a critical role leading safety activities regarding the development of the product and the provision of support to mission-critical naval operations products. You will need an understanding of defence standards such as IEC 61508 with relevant experience in a safety related engineering environment. Benefits Flexible and hybrid working options Compressed working schedule Private health care Performance bonus. Your Mission in the Company reporting to the Product Safety Manager. Derive safety activities and work schedules required by the programme to deliver agreed project milestones and satisfy safety requirements. Leading safety activities to ensure that the customer's safety targets, and derived safety targets can be met by the system design, considering relevant aspects of Hardware, Software and Firmware. Leading safety audits at internal and external design reviews and safety committee meetings. Ensuring technical documentation is produced to a high standard in accordance with company/customer procedures. Leading analysis that positively impacts the design decisions and solutions propose by the engineering teams (HAZOPS, FMECA) Presenting complex and well-reasoned safety arguments to internal and external stakeholders in order to influence their consideration of safety decisions. Working collaboratively within multi-disciplined teams to maximise the company's reputation by generating high quality and well-reasoned outputs Awareness of latest standards and best practices to drive improvement Provide input to the Monthly Staff Meeting, Team Briefings and SOFT report. Supervision and development of other employees as required. May be requested to act as a mentor to more junior employees. Travelling to customer and sub-contractor sites in the UK, occasionally overseas, as required SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Mott MacDonald We're a global engineering, management, and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients' businesses, our communities and employee opportunities. A fundamental part of this is respecting each person's differences and striving to meet their needs. We are proud to be a one of Glassdoor's top employers to work for in the UK, as well as being recognised as a Top Inclusive Company in the UK. Our values: Progress, Respect, Integrity, Drive, Excellence. About the business unit: We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Job Description: Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that. Our Special Services team are currently recruiting for a Chartered Senior Structural Engineering Analyst with advanced structural and dynamic analysis skills who can work on new and existing infrastructure, from a design, forensic, problem-solving and asset life extension perspective. This role requires technical expertise for solving problems and will provide you with the opportunity to utilise your skills and develop new capabilities. You will be responsible for delivering specialised solutions for a range of civil and structural engineering projects. Working within the team, you will analyse code and non-code compliant structures to develop practical and cost-effective solutions to external and internal clients. You will also lead the advanced analysis for a variety of civil assets such as dams, tunnels, buildings, stadia, bridges and towers and you will liaise with clients to provide reports and technical updates while building strong relationships for longer term business development. You may also be involved in project management duties such as monitoring budgets and programmes for technical work. Your responsibilities will involve the following: • Carrying out advanced analysis for a variety of complex scenarios, • Checking, interpreting and questioning the outputs from analysis, • Preparing and delivering presentations and reports, • Defining and implementing quality assurance (QA) processes to ensure the work is done to a high standard, • Mentoring and developing engineers You have previously worked within a consultancy environment and have developed commercial awareness as well as been involved in supporting and developing new business opportunities. You are an effective communicator who can deliver presentations to stakeholders as well as build professional relationships through your interpersonal skills with internal and external clients. You are also able to demonstrate the following: • A Degree or Master's in Civil/Structural/Mechanical/General/Industrial Engineering (or equivalent), • Chartered with IStructE/ICE/IMechE (similar will be considered), • Proficient in the use of Finite element analysis software, • Experience with scripting and automation, preferably using Python, • Ability to effectively communicate with technical and non-technical colleagues and clients, • Technical rigour and focus on excellence, • Focus on the innovation and the continuous improvement of technical capabilities along with an interest in guiding and developing team members We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working Happy to talk Flexible Working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years' service., • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Primary annual professional institution subscription., • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.

Location/s: Reading, Brighton, Cambridge, Croydon, London, Southampton; UK Recruiter contact: Nicola Coyle Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business division The Water Utilities Division is Mott MacDonald's centre of excellence for responding to the UK and Ireland's water and wastewater challenges. The work we do is at the forefront of ensuring safe water supplies for future generations, preventing urban flooding, and improving the health of our rivers and coastal environments. Our multi-disciplinary teams provide a variety of services throughout the full project life cycle, from advisory services and feasibility studies to outline and detailed design. Together, we deliver best-in-class solutions to our clients while offering diverse and technically stimulating opportunities to our people. Overview of the role As a Principal Pipeline Engineer, specialising in intakes and outfalls, you will be a key part of our multidisciplinary team of technical specialists, delivering projects in close partnership with clients and contractors. You will lead the technical design of innovative and sustainable solutions to address leakage challenges, cleanwater provision and sewage disposal across our client's water networks. Key responsibilities and duties include: • Providing guidance and technical leadership across our programmes throughout the project lifecycle, from feasibility studies through to detailed design and construction support, • Leading the delivery of wastewater and/or potable water pipeline schemes to budget, programme and quality standards, • Developing engineering solutions to both landside and underwater pipelines, offshore intake designs, long sea outfalls and diffuser designs., • Proactive management of design risk to deliver constructable design solutions, • Producing and reviewing engineering calculations, specifications, drawings and reports, • Supporting continuous improvement of procedures and processes to drive efficiency and innovation, contributing to the application of our digital engineering initiatives, • Directing and developing a team of design staff, supporting their professional development, • Engaging regularly with the Client and stakeholders to build and maintain positive collaborative relationships, • Working collaboratively across disciplines to ensure the efficient delivery of projects within your portfolio Candidate specification Essential: • Chartered or Incorporated Civil engineer, • Significant technical experience in clean / potable water pipeline design and wastewater network and associated infrastructure design, • Knowledge and experience of pipeline material selection procedures and corrosion protection systems, structural design procedures for both landside and underwater pipelines, offshore intake designs, long sea outfalls and diffuser designs, • Experienced in analytical methods used for offshore hydrodynamic assessment and on-bottom stability analysis for underwater pipelines etc, • Familiar with trenchless pipeline installation techniques (HDD, tunnelling), pipeline condition assessment and rehabilitation techniques, • Proven ability to lead a portfolio of technical projects, ensuring compliance with relevant quality assurance and technical standards and support the development of less experienced staff, • Significant UK water infrastructure experience, • Experience of working in multi-disciplinary water pipeline and networks projects with other technical disciplines including environmental specialists, geotechnical, structural, electrical and mechanical engineers, • You will have a good understanding of designers' responsibilities under CDM, • Proactive approach, with an ability to adapt to changing scenarios, • Strong collaboration and communication skills to be able to enter into technical discussions in a logical and coherent fashion in both oral presentations and written reports, to colleagues, non-technical staff and clients, • A drive to be abreast of professional development and knowledge of current and emerging technical solutions Desirable: • Use of offshore codes such as DnV, BS PD 8010 will be considered an advantage, • Able to travel to other offices and sites, as required Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing • Private medical insurance for all UK colleagues., • Health cash plan to support you with every day health costs and treatments., • Access to Peppy, providing free support from menopause experts for all UK colleagues., • A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family., • We match employee pension contributions between 4.5% and 7%., • Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary., • Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury., • Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing., • A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme., • Holiday entitlement increased to a minimum of 35 days after 5 years' service., • Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave., • Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay., • Primary annual professional institution subscription., • Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities.

Senior Talent Acquisition Consultant Location: Hybrid – East Croydon Contract: 6 Month FTC Pay: Competitive Our client, a leading organisation in the transport sector, is seeking a Senior Talent Acquisition Consultant to join their dynamic team. This is a strategic role with high visibility, offering the chance to shape recruitment practices and attract top-tier talent across the business. • Key Responsibilities:Lead end-to-end recruitment for senior and specialist roles., • Design and implement strategic talent acquisition plans aligned with business goals., • Source passive candidates using advanced techniques (Boolean, X-Ray, market mapping)., • Develop engaging recruitment marketing campaigns and support employer branding., • Build and nurture talent pools for hard-to-fill roles., • Represent the organisation at industry events and networking opportunities., • Mentor and coach junior team members, sharing expertise and best practices., • Deliver assessments including psychometric and aptitude testing., • Ideal Candidate Profile:Proven experience recruiting across diverse functions and senior levels., • Strong sourcing skills, especially with passive candidates., • Expertise in recruitment marketing and employer branding., • Comfortable managing high-volume workloads with strong stakeholder engagement., • Experience in creating and managing talent pools., • Solution-oriented with a focus on delivering excellent candidate and hiring manager experiences., • Fairness – Treating everyone equally., • Accountability – Owning commitments and driving performance., • Collaboration – Working as one team., • Transparency – Communicating openly and honestly. Why Join?This is a fantastic opportunity to work with a forward-thinking organisation that values innovation, collaboration, and continuous improvement. If you're ready to make a real impact in talent acquisition, we’d love to hear from you.

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Ecommerce Merchandiser role to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Responsible for maintaining the e-commerce platform. This includes front-end (user interface) and supporting back-end (server-side) development to include intuitive navigation, and ensuring a seamless shopping experience. KEY RESPONSIBILITIES • Overseeing the Curation and maintenance of APAC -Japan locale product listings to enhance user experience and drive sales., • Create, maintain and deploy guidelines for Japan partners to follow online catalogues and developing range plans that align with seasonal campaigns and evergreen offerings., • Support Japan website operative teams with troubleshooting or training resource for efficiency - adhering to best practice and compliance., • Overseeing a comprehensive online calendar that includes seasonal launches, promotions, exclusive collaborations, sale activities. Synchronising efforts with internal teams and Japan partners., • Analysing market trends and consumer behaviour to inform merchandising strategies., • Supporting back-end development and website refinement in collaboration with systems integration (SI) teams to improve overall site performance., • Understanding key metrics and generating insights to apply actionable initiatives for improvement and drive revenue growth for APAC - Japan website operations., • Reporting on performance metrics and online sales to inform business decisions., • Collaborating with the internal commercial teams to coordinate and execute promotional campaigns with our Japan partners and third party stakeholders., • Keep abreast of all localised online activities and developments impacting sales online., • Analyse stock levels and coordinate with inventory Japan teams to ensure availability of products., • Enhancing the UI/UX customer journey to facilitate seamless navigation and boost conversion rates and all key metrics for online success., • Any other ad hoc tasks required. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • Minimum of 5 years of experience in merchandising., • Proficiency with Salesforce Commerce Cloud (SFCC)., • Strong knowledge of web development technologies, including HTML, CSS, and XML., • Experience with AP systems., • Advanced skills in Microsoft Excel for data management and reporting., • Expertise in data reporting, analysis, and interpretation., • Familiarity with UI/UX principles and best practices to enhance user experience., • Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___For our privacy statement please visit this

Facilities Operative New Malden £28,000 - £32,000 + Excellent Benefits Role As a key member of the facilities team, this role will provide hands-on support to the care, maintenance and improvement of the Northrop Grumman Burlington House facility at New Malden. A significant focus of this role will include painting and decorating works across Burlington House, contributing to a major ongoing improvement project. The role will liaise across the NGUKL support functions of health, safety, environment and security to ensure the working environment is optimised to enable the on-site delivery teams to execute their critical missions. Key Responsibilities • Support the Assistant Facilities Manager in maintaining and improving the working environment at Burlington House., • Carry out general maintenance and repair tasks including basic plumbing, carpentry, and painting and decorating., • Undertake painting and decorating works as part of a major refurbishment initiative at Burlington House, ensuring high standards of finish and minimal disruption to site operations., • Conduct routine and reactive inspections of building systems, equipment, and facilities to identify and address faults or safety concerns., • Respond to reactive maintenance issues such as lighting failures, leaks, and minor urgent repairs., • Escort and supervise contractors and suppliers on-site to ensure compliance with health, safety, and security protocols., • Move, assemble, and install office furniture and equipment to support site operations and office layout changes., • Assist with access arrangements, including unlocking/locking areas and supporting contractor or suppliers checking in., • Manage and maintain cleaning tools, materials, and supplies, ensuring proper storage and availability., • Deputising for the Deputy Facilities Manager as directed., • Adhere to company safety policies and procedures to maintain a safe working environment for all staff and visitors. General Operational Duties • Supervise the work of the contracted cleaning team and ensure quality standards are met., • Carry out gardening, basic landscaping, and litter clearance to maintain external areas., • Monitor and report on inventory levels of cleaning materials, tools, consumables, and furniture, and assist with reordering as required., • Support waste management across the site, including recycling and safe disposal of general and special waste., • Assist with weather-related duties such as gritting during icy conditions and clearing leaves or debris from walkways., • Attend regular facilities team meetings and contribute to ongoing site improvements., • Support office moves and space refits, including furniture relocation and ensuring power access as needed., • Ensure all activities are carried out in line with NGUKL policies, procedures and UK Health & Safety legislation., • Provide support to other NGUKL locations as required and directed by facilities team leadership.

Project Controls Lead / Lead Project Controller Role Type: Permanent Salary: £70,000 - £85,000 Location: Hybrid - 3 days per week in New Malden Opportunity: This is more than just a job; it’s a mission. As a Project Controls Lead at Northrop Grumman you will be responsible for overseeing the project controls team, ensuring the operating of effective project controls across the entire portfolio. You will be responsible for responsible for fostering a culture of excellence within the project controls team and implementing robust project controls to mitigate risks, enhance profitability, and ensure successful project delivery. You will shape and embed departmental procedures to ensure the maintenance, execution and control of project performance measurement baselines within a robust project controls environment to ensure delivery of best value to our customers Our UK Defence business is a Sovereign software and systems centre of excellence. As well as developing and supporting UK wide and internationally deployed multi-domain command and control systems, our work is critical to the modern backbone of the Royal Navy. We pioneer – with fierce curiosity, dedication, and innovation, we seek to solve the world’s most challenging problems. Responsibilities: • Lead, manage and coach the project controls team, fostering a collaborative and high-performance culture, providing clear performance expectations, feedback and development opportunities for the team., • Lead the continuous improvement of project controls operations within the department, including (but not limited to) scheduling, cost estimating and control, resourcing and analysis of project data to provide credible management information to support decision making., • Lead the application of Earned Value Management System (EVMS) performance standards, preferably to ANSI or APM standards, • Expert knowledge and application of Primavera P6, Deltek COBRA cost management system, and company ERP systems, • Assuring departmental project controls outputs as required, • Ensuring compliance with departmental standards by all projects., • Support bid activity within the department, ensuring credible plans, estimates and risk profiles are included within proposals provided to potential customers., • Training, coaching and mentoring of project team members, • Communicating effectively with a range of external and internal stakeholders at all levels and functions Benefits: We can offer you a range of flexible and hybrid working options to suit you, including optional compressed working schedule with every other Friday off. Our benefits including private health care, career development opportunities and performance bonuses. For a comprehensive list of benefits, speak to our recruitment team. We are looking for: • Significant, demonstrable Project Controls, Planning and/or Cost Management experience in the defence or other regulated industry, managing controls throughout the entire project lifecycle., • Strong awareness of commercial operations, and/or prime contract experience with, ideally in a SSRO QSC/CAAS reporting environment, • Expert knowledge and application of EVMS processes within an EVM system., • Expert user of Oracle Primavera P6., • Significant experience using cost management and finance systems, • A strong disposition for professionally maintaining project-wide adherence and compliance to processes, and procedures, sometimes in the face of adversity, • Providing training and/or mentoring within a cohesive team environment, • Excellent communication (both written/verbal) and listening skills and a demonstrable ability to persuade others, especially influencing senior leadership., • Professional qualifications in project management or control disciplines and/or membership of a related professional organisation eg MAPM, ChPP, PMP., • Security level SC UK (UK eyes only – single UK Nationality) required or ability to gain. Security clearance: You must be able to gain and maintain the relevant UK Government security clearance in line with the job role (SC). Why join us? • Be part of our global team of 100,000 colleagues – The possibilities for your future career are only limited by your drive. Whether you’re looking for a hands-on internship or your next leadership position, we have career opportunities across the world. Northrop Grumman continues to expand and broaden our presence in global markets and strengthen our partnerships with local industry., • A mission to believe in – Every day we contribute to building a more secure and connected world, expanding our reach from land, sea, and air to space and cyberspace. From engineering data and intelligence solutions, to developing maritime navigation and control systems and innovating command and control systems for the UK and NATO, what we do together matters., • A place to belong and thrive – Every voice matters at our table meaning you can bring your authentic self to work. From our Employee Resource Groups backed by thousands of employees, to sponsoring Cheltenham Pride and our partnerships with Association For Black and Minority Ethnic Engineers, Forces Transition Group, Mind, and Women in Defence – we are passionate about growing and supporting our inclusive community where everyone can belong., • Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise and nurture your passion. Looking for flexibility? Balance your professional career with your personal life, health and wellbeing benefits, discount schemes, pension benefits and investment in your future development. Speak to our team to find the balance that’s right for you.

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. Vivienne Westwood is looking for a dynamic and experienced People Lead to join our HR department on a fulltime basis at our Battersea, London Office. The People Lead will play a pivotal part in managing the full employee lifecycle, from employee relations and learning and development to driving HR projects that align with our strategic goals. KEY RESPONSIBILITIES • Oversee day-to-day employee relations, including managing formal processes, providing support to employees and managers, and addressing employment-related issues., • Handle complex employee relations casework, including dispute resolution, disciplinaries, grievances, absence management, retirement, and redundancy processes., • Provide expert HR advice and guidance to managers, ensuring best practices are followed in staff management across the company., • Support the planning, execution, and enhancement of the company’s Learning and Development programs, as well as health and wellbeing initiatives., • Participate in the design and implementation of HR projects, procedures, and guidelines that align the workforce with the company's strategic objectives., • Ensure all company policies are up to date and compliant with current employment legislation., • Support the entire employee lifecycle, including recruitment, onboarding, drafting contracts and HR communications, managing contractual changes, performance management, and offboarding., • Assist in the development, monitoring, and improvement of HR systems and procedures across the organisation., • Serve as the primary point of contact for PeopleHR system queries and general HR-related inquiries., • Work collaboratively with the team to promote a culture of equality, diversity, and inclusion within the organisation., • Assist with monthly payroll activities to ensure accuracy and compliance., • Provide support on various HR projects, ensuring the business remains compliant with all people-related matters. PROFILE & KEY SKILLS • 4+ years in a similar HR role, with a strong background in employee relations and HR management., • Excellent understanding of HR principles, employment law, and best practices, with the ability to explain employment legislation clearly., • Strong planning, organisational, and project management abilities, ensuring efficient handling of multiple tasks and initiatives., • Exceptional communication and mediation skills, capable of resolving conflicts and facilitating productive discussions., • Highly resilient, with the ability to thrive in a fast-paced environment, handling pressure and meeting tight deadlines., • Proficient in IT, with strong knowledge of HR systems and Microsoft Office 365 software. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___For our privacy statement please visit this

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for a Finance Assistant- Ecommerce to join our Finance team on a full-time basis. This role will be based in our UK Head Office. The Finance Assistant will be responsible for supporting the financial operations of our Japanese ecommerce market, ensuring accurate and compliant accounting, reconciliation, and reporting activities. This role is crucial in maintaining the integrity of our financial processes and supporting wider business objectives. This role is 12 months Fixed-Term contract. KEY REPSONSIBILITIES • Oversee the daily financial operations related to ecommerce activity in the Japanese market, ensuring all tasks are carried out accurately and within specified timeframes., • Manage end-to-end accounting processes in line with Japanese statutory, tax and audit requirements, including invoice processing, returns reconciliation, and revenue recognition., • Support the Merchant of Record (MoR) framework within the Japanese market, ensuring transaction flows are accurately processed and reported., • Ensure full compliance with local Japanese financial regulations, ecommerce legislation and global company standards., • Reconcile balance sheet accounts, ensuring deposits, payments and third-party settlements are recorded and matched correctly., • Provide timely and accurate monthly financial reports and analysis to stakeholders, extracting data from ERP and ecommerce platforms and supporting informed decision-making., • Collaborate with internal finance teams, tax advisors, external auditors and local ecommerce partners to ensure alignment of all financial processes and reporting., • Assist in continuous improvement initiatives within the finance team to optimise efficiency and maintain internal controls. PROFILE & KEY SKILLS • Previous experience working within a finance function (2 years), ideally supporting international or ecommerce markets., • Good understanding of financial regulations and accounting standards, particularly with reference to international business., • Proficient in Microsoft Excel and ERP systems; SAP experience highly desirable., • Strong analytical and problem-solving skills with a high level of attention to detail., • Ability to manage deadlines and prioritise effectively in a fast-paced environment., • Collaborative team player with good communication and organisational skills., • Staff discounts, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox Discounts and Wellness Hub, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Training and hands-on experience Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this

Key Responsibilities: • Manage the financial performance of the contract, • Ensure the team meets Service Level Agreements (SLAs), • Oversee safety, health, environment, and quality (SHEQ) requirements, ensuring a safe workplace through risk management and proper procedures, • Administer a Permit to Work system in line with client and company standards, • Perform regular audits for legislative compliance and escalate issues as needed, • Ensure maintenance and reactive tasks are completed and documented using the CAFM system, • Ensure the cleaning team adheres to Good Manufacturing Practices (GMP) standards, • Maintain a strong commercial understanding of client needs and deliverables, • Foster positive collaboration with the operational team to drive performance and improvement initiatives, • Attend monthly contract performance meetings and ensure actions are followed through, • Drive revenue growth and cost-saving measures in collaboration with operational teams

Job Purpose The Senior Business Analyst will take functional design accountability for a suite of applications. Working with business stakeholders to understand their short, medium term and longer term business plans the Senior Business Analyst will work with technical specialists to design and scope projects that will meet the short-, mid- and long-term needs of the business. The Senior Business Analyst will collaborate with the delivery managers to ensure that work is planned and delivered as expected. The SBA will manage a small number of BAs within the team coaching and guiding the team in BA best practices. Key Responsibilities: • Build strong relationships with key business stakeholders and help translate business need statements into business requirements., • Taking functional accountability over a business area and providing end-to-end design principles when landing transformation projects, • Manage the demand and new requests/ requirements into the team to complete high level assessments and work with the business to ensure that backlogs are refined and re-prioritised as needed, • Work with delivery teams to ensure that delivery teams understand the requirements and priorities accordingly., • Help with roadmap planning for your relevant application area, • Responsible to drive best practice business analysis, learning from projects and driving continuous improvement with delivery, technical and test teams, • Line management of internal IT business analysts including responsibility for setting realistic performance targets and providing informal and formal feedback, • Manage the capacity and priorities of BA work across the team to ensure timely completion of impact assessments and BA deliverables for projects, • Perform the BA activities on critical transformation projects, elicitation, refinement of requirements (functional and non-functional), process redesign, functional design, documentation and supporting in defect analysis/ management, • Ensure traceability from requirements through to test cases/ results, • Understand and articulate the commercial value / cost of change relationship to support recommendations and priority decisions, • Facilitate business alignment where required on cross functional projects, • Assist the business stakeholders in the definition of roll out plans, communication and training and user support plans to effectively land any IT change into the business, • Create and/or review user manuals, procedures, and any related user documentation, • Support any third-party selection process by providing input regarding the business requirements, • Support the review of any third-party contracts ensuring that the needs of the business are met, • Contribute to post-implementation reviews to incorporate learning into future projects, • Occasionally undertake project management activities on small, discreet pieces of IT change work Key Stakeholders • Internal, • Heads of business team, • IT Senior Leadership Team, • Store Systems Team, • E-Commerce and corporate systems teams, • Retail Operations, • CRM team, • Group IT & eLab Tech, • Group Security, • Service and Infrastructure team Key Health and Safety Responsibilities Your duties as an employee are to: • take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work., • cooperate with the employer on health and safety matters., • not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);, • follow instructions from the employer on health and safety matters and attend relevant health and safety training., • report hazards and defects observed in the workplace; and, • report any accident, injury or near miss in the workplace. Person Specification • 3+ years of experience in a business analysis role with full end to end experience of the development lifecycle., • Experience within retail – either in a technology or a business role, • Tech-savvy, understanding of data structures such as JSON, XML, • Experience in working within the retail environment., • Ability to work on their own initiative., • Ability to be adaptable and flexible while responding to deadlines and workflow fluctuations., • Strong attention to detail; you will be hard working and have the confidence to play a major role within a fast-growing business., • You will be well organised and able to prioritise work effectively., • Customer Focused, consistent “can do” attitude towards the Customer., • Good communication skills - written and verbal, including presentations

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you. ABOUT THE ROLE We are excited to offer an opportunity for an Ecommerce Customer Service Supervisor - Japanese and Chinese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office. Critical for overseeing operations of the customer service team and operations in place for handling inquiries, complaints, and support, ensuring a positive customer experience, retention and service performance. KEY RESPONSIBILITIES • Overseeing the customer service Japan team operations, monitoring team performance metrics and providing feedback and training to improve service quality and customer satisfaction., • Developing and implementing VW customer service policies and procedures to ensure efficiency and effectiveness in handling inquiries and issues., • Monitoring and reporting on order generation and order fulfilment across localised warehouse and carrier functions., • Tracking of order process exceptions measuring the online order flow to ensure timely and accurate order fulfilment., • Working collaboratively with IT and systems integration (SI) teams to identify and enhance internal system performance and efficiency related to customer order fulfilment, tracking, and processing., • Collaborating with UK and Japan stakeholders, including logistics and sales, to address customer service concerns to improve operations and localised service delivery., • Analysing customer feedback and trends to identify areas for improvement in products and services., • Managing escalated customer issues, providing solutions, and ensuring timely resolution., • Supporting the development of training programs and materials for customer service staff to enhance product knowledge and service skills., • Staying updated on industry trends and best practices in e-commerce customer service to continually enhance our operations. (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) PROFILE & KEY SKILLS • 5 Years of experience, • Proficient in Salesforce Service Cloud, Order Management Systems (OMS), and SAP, • Skilled in leveraging advanced Excel capabilities to analyse data and streamline operations, • Ecommerce Customer Experience (CX): Over five years of experience in B2C order management and fulfilment., • Salesforce Service Cloud & OMS: Expertise in managing customer interactions and order processes., • SAP: Skilled in integrating systems for efficient operations., • Advanced Excel: Proficient in data analysis, reporting, and process optimization., • UX/UI: Strong focus on enhancing user interfaces and customer interactions to drive engagement., • Japanese (Mandatory)/ Chinese (Mandatory)/ English (Mandatory) BENEFITS • Staff discounts, • Training, • Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.), • Perkbox membership: access to a wide range of perks, discounts, and wellness resources, • Cycle to work scheme, • Generous annual leave allowance, • Pension Scheme, • Opportunity to develop new skills and progress in your career, • Opportunity to work for a company that cares and believes in its people and the environment Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this ___For our privacy statement please visit this

The Health Improvement Practitioner will play a pivotal role in delivering evidence-based health promotion activities within the North of Tyne Bowel Cancer Screening Programme (BCSP). Deliver Health Promotion Activities: Plan and implement evidence-based health improvement and promotional activities

Assist in managing the project risk register and health & safety file. Health & Safety qualification (SMSTS, IOSH, or NEBOSH). Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).

You will provide strategic advice and expertise to the wider Health and Wellbeing Department on CYP health promotion and improvement and support the drive to improve food and nutrition in schools within Camden’s Food Mission and Healthy Weight Acceleration Plan. You will manage health improvement

This role is perfect for someone who thrives in driving improvement and truly believes in best-in-class facilities management. Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice).

We are seeking individuals who are eager to develop their careers, expand their knowledge, and contribute to the growth of our innovative healthcare solutions, recent experience in Women’s Health and/or Respiratory is essential. Are you a dynamic and results-driven sales professional with a passio

Start Your Career in Project Management with ITonline.Are you looking to benefit from a new career in project management? Start our project manager course today with no experience.If you are organised, competent, dependable, and can communicate well and motivate those around you, you could have a tr

Ensure collaboration with the Health Improvement Team, Head of Health Improvement, and Assistant Director of Facilities to align activity with organisational priorities. Based within the Health Improvement Team of the Public Health Directorate, the post works with partners and stakeholders including

Taking the initiative to create and maintain an environment of continuous improvement and positivity.

We have an exciting opportunity for an experienced Quality Improvement Lead to join our Diagnostic governance team at Ramsay Health Care UK. We’re looking for an experienced Quality Improvement Lead to help shape, deliver, and continuously improve clinical governance and imaging quality standards

Plymouth Customer Service Centre .At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.So you’l

What we’re looking for: You might already have your SVQ Level 2 in Health & Social Care, or perhaps you’re working towards it.

An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents.

Amazon Flex delivery partner - Earn £14 to £18* per hour.Deliver packages with your own vehicle (such as sport utility vehicles (SUVs), minivans or Sedans with 5 seats or more) and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.What is Amazon Flex? I

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.So you’ll never go it alone here.You’ll w

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. A clear understanding of safeguarding practices

Plymouth Customer Service Centre .At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.So you’l

Activities Assistant Activities - Hillside Lodge Care Home Contract: Part Time Salary: £12.Per Hour Shift Type: Days Contracted hours: 13 Hillside Lodge Care Home is situated in Berwick-Upon-Tweed providing nursing care for up to 50 residents.Because joy, connection, and purpose matter at every sta

At Currys we’re united by one passion: to help everyone enjoy amazing technology.As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues.So you’ll never go it alone here.You’ll w

As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously.

Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: Company pension of up to 7% matched contributions after just 3 months An enhanced digital health and wellbeing service, including virtual GP appointments, f

Social Care Assistant, St brendan's Care Home, Isle of Barra (0924).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

What we’re looking for: You might already have your SVQ Level 2 in Health & Social Care, or perhaps you’re working towards it.

Social Care Assistant, St brendan's Care Home, Isle of Barra (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Amazon Flex delivery partner - Earn £14 to £18* per hour.Deliver packages with your own vehicle (such as sport utility vehicles (SUVs), minivans or Sedans with 5 seats or more) and get paid weekly.Be your own boss and get access to a wide range of exclusive deals & discounts.What is Amazon Flex? I

As a Care Assistant at a Barchester complex care home, you'll help residents enjoy each day by making sure they get the quality care they deserve.We'll look to you to support our residents with a variety of needs, including advanced or young onset dementia, multiple sclerosis, neuro rehab and Huntin

Trainee Care Assistant Care and Support - Hillside Lodge Care Home Contract: Full Time and Part- Time Salary: £12.Per Hour Shift Type: Days & Nights Available Contracted hours: Hillside Lodge Care Home is situated in Berwick-Upon-Tweed providing nursing care for up to 50 residents.Where every shift

As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us.As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and frien

What we’re looking for: You might already have your SVQ Level 2 in Health & Social Care, or perhaps you’re working towards it.

What we’re looking for: You’ll already have an SVQ Level 2 or 3 in Health & Social Care (or be working towards it), with experience in a care setting — ideally around a year or more.

Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: Company pension of up to 7% matched contributions after just 3 months An enhanced digital health and wellbeing service, including virtual GP appointments, f

Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: Company pension of up to 7% matched contributions after just 3 months An enhanced digital health and wellbeing service, including virtual GP appointments, f

Operations Manager - Surrey - £60k.Are you a passionate and supportive Operations Manager within Independent Education who has a passion for providing a 5* service to all your clients, whilst also increasing sales and looking after the bottom line? If so, then I want to hear from you.I am currently