Offres helpdesk à Royaume-Uni

Customer and Support Services Manager (FACILITIES HELPDESK) Boden Group is excited to partner with a leading business in the built environment sector in search of a talented Customer and Support Services Manager.

Act as the first point of contact for all incoming support queries. Maintain accurate records of all service requests and interventions. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of L

Our client, a family run business in Woodford Green are seeking a proactive and detailed orientated detail-orientated.This role is ideal for someone who thrives in a busy environment, enjoys solving technical issues and is confident working with a variety of software systems.Key responsibilities wil

Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure. Service Desk Engineer£30,000 - £37,000 plus benefits including IT training and certificationsLondon, NW1. Build p

LWB / Large vans, preferably in the courier and delivery sector. Driving a LWB / large van and undertaking urgent courier deliveries for a variety of business customers.

Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure exce

Fully remote helpdesk technical support position.

We are recruiting a Self-Employed Courier to complete sameday deliveries for an established Courier and Logistics company based in Watford.

We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. Previous experience in a helpdesk, service desk, or administration role. Log and monitor helpdesk requests using the internal

To manage KACE helpdesk support calls and distribute call to the Network Support Officer.

This is the perfect role for someone who has experience of some of the above tasks and who is ready to take on a broader role within facilities. Within this facilities helpdesk role you will be responsible for:. To be successful in this role you should have already had experience of contract support

Job Title: Facilities Management (FM) Helpdesk Officer. The London Borough of Harrow is seeking a Facilities Management Helpdesk Officer to join its team.

The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. AV Support Assistant/AV Specialist/Unified Communications Analyst. AV Support Assistant/AV Specialist/Uni

Do you have experience of working on a busy estates helpdesk? Do you enjoy scheduling maintenance jobs, liaising with engineers, and maintaining the smooth operations for a busy estates team? If you like to multi task, have a background in helpdesk or estates operations then this could be the role f

Japanese speaking IT Helpdesk Engineer (On-site).A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations.You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer

WHO WE ARE: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. WHAT YOU'LL DO: TKO is seeking a highly skilled and proactive Senior Business Analyst to play a pivotal role in delivering innovative software solutions for the IMG business unit. The Senior Business Analyst will act as a bridge between business needs and technical execution, collaborating closely with IT and business stakeholders to ensure IT solutions align with business objectives and are delivered efficiently. The role will involve general stakeholder management, requirements elicitation, project management, creating structured requirements and project documentation, compiling compliance-related artefacts, and managing UAT and deployment activities. The role will be based in London (Chiswick), UK, and offers an exciting opportunity to work at the intersection of sports and technology, contributing directly to the growth and success of a fast-paced, global organization while collaborating with colleagues across the UK and the United States. Key Responsibilities • Collaborate with the Business Relationship Manager and business stakeholders for new and inflight projects:, • Gather, analyze, and document business and functional requirements., • Collaborate with day-to-day communication with business stakeholders., • Develop detailed process flows, dataflow diagrams, and data migration strategies., • Collaborate in specifying UAT scripts and facilitating UAT sessions., • Influence UX/UI and graphic design process., • Prepare and present project reports., • Compile and maintain all necessary compliance and audit documentation., • Participate in smoke testing., • Be responsible for post-implementation product maintenance and support. This includes:, • Serve as a custodian for the product(s) and act as the functional subject matter expert., • Document and manage change requests in well-defined user stories and follow internal protocol for review and approval., • Monitor and efficiently resolve assigned application issues raised through the corporate helpdesk., • Investigate and troubleshoot problems, determining appropriate actions including escalation to specialized teams when necessary., • Liaise with the application managers and solutions teams when necessary to resolve issues requiring more specialized intervention. YOU HAVE THESE: • Educated to a degree level, • At least 5-7 years of experience in similar role, • Established experience as a Product Analyst, Product Manager, Business Analyst, or a similar role with proven experience in supporting complex enterprise sales CRM, media rights management, or operational systems, • Experience with working with international cross-functional teams, • Proficiency in creating professional presentations using PowerPoint (including data visualization and effective storytelling), • Experience in documenting functional requirements/requests, • Experience in working with commercial software applications such as CRM, ERP, etc., • Strong business acumen, • High energy and ability to work effectively under pressure and tight deadlines, • Ability to manage multiple workstreams while ensuring high-quality deliverables, • Excellent understanding of SDLC, • Experience with ticketing management software such as Jira, DevOps, etc., • Working experience in requirements elicitation, documentation, and project management, • Working with major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: • Working knowledge of the sales and marketing industry, • Sports & Entertainment experience preferred, • Understanding of ITIL processes, • Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm

University of the Arts London (UAL) is seeking to appoint a Head of FM Contract Services who will be responsible for the management and direction of FM service contracts across the UAL estate portfolio. UAL is a global leader in creativity, innovation, and invention across the knowledge economy. Comprising six renowned Colleges and four Institutes across London, UAL continues to shape the future of art, design, fashion, communication, and performing arts. In the 2025 QS World University Rankings by Subject, UAL is ranked 2nd in the world for Art and Design for the seventh consecutive year, reaffirming its status as a creative powerhouse. With a vibrant, multicultural community of over 20,000 students from more than 130 countries, UAL fosters an inclusive and dynamic environment that nurtures the next generation of creative talent. Now is an exciting time to be joining UAL to take up this role. A 10-year Estates Strategy has been developed which will see the delivery of new campuses for London College of Fashion (completed in 2024) and London College of Communication (to be completed in 2027) as well as a period of estate transformation across our existing portfolio that ensures the UAL estate is fit for purpose, sustainable and provides world-class facilities and experience to our students, staff and partners. Following the appointment of new Associate Directors in the areas of Estate Development and Facilities Management in 2024, we are now embarking on an investment in the team that will see the appointment to c.25 new roles in these areas. The Head of FM Contract Services is a pivotal role within the Estates Team and is responsible for leading on the strategic delivery of hard and soft FM services across a diverse and creative multi-site estate, ensuring outstanding service for students, staff, and visitors alike. In this role, you’ll oversee the performance of key service partners, manage the Estates Helpdesk, and drive continuous improvement across all FM operations. You’ll work closely with senior stakeholders, Procurement, and Finance to ensure value for money, compliance, and innovation in service delivery. Your leadership will be instrumental in shaping a safe, sustainable, and customer-focused environment. We’re looking for someone with a strong background in facilities management, ideally with senior-level experience across multi-site estates. You’ll need a relevant qualification related to facilities management or contract management and a proven track record in contract management, budget oversight, and service delivery. Experience with CAFM systems, leading Helpdesk teams, and driving performance against KPIs is essential. The Candidate Brochure can be viewed at ___. For a briefing discussion please contact our retained advisors Michael Hewlett () and Joe Glendon () at MRG. Applications should consist of a CV and covering letter. Closing date for applications is Sunday 7th September 2025. UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Business Systems Trainer & Business Process Support Specialist London Hybrid working About Us: We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects. You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence. Key Responsibilities Training: • Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications., • Develop and maintain training materials, user guides, video tutorials and quick reference guides., • Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality., • Identify training needs through user feedback, system usage data, and liaison with managers., • Promote best practices for using CRM tools and business systems. Support: • Act as a first point of contact for CRM usage queries and business process adherence, • Troubleshoot and resolve user-related issues promptly., • Escalate complex technical issues to appropriate internal or external support teams as needed., • Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system Projects & Continuous Improvement: • Support the planning, rollout, and adoption of CRM and IT related business change projects., • Contribute to user acceptance testing, documentation, and user training for new systems or enhancements., • Liaise with stakeholders to capture feedback and identify opportunities to streamline processes., • Assist with CRM system configuration and data updates as required., • Champion the adoption of new technologies and processes across the business. Essential Key Requirements: • Proven experience delivering CRM or IT training in a business environment., • Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.), • Good understanding of CRM systems, ideally in a recruitment environment, • Experience providing user support and troubleshooting business application issues., • Ability to translate complex technical information into simple, user-friendly training., • Excellent communication and interpersonal skills., • Strong organisational skills and ability to manage multiple tasks simultaneously., • Flexible and proactive approach with a willingness to learn and adapt., • Strong problem-solving skills and attention to detail. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲 𝗯𝘂𝘁 𝗮𝗿𝗲 𝗻𝗼𝘁 𝗹𝗶𝗺𝗶𝘁𝗲𝗱 𝘁𝗼: ✓ Private Medical Insurance with Vitality ✓ Plus Partner discounts: Apple, Garmin, Waitrose, Virgin, Nuffield, and more ✓ Private Dental Insurance ✓ Hybrid Car scheme ✓ Cycle to Work scheme ✓ Access to a financial advisor for mortgages, investments, savings, & more ✓ Purchase additional annual leave ✓ Enhanced maternity leave ✓ Paid paternity leave ✓ Workplace Nursey benefits ✓ Additional leave for honeymoon, wedding day ✓ Have a day off on us when moving home ✓ Free annual eye tests and flu jabs Get in touch if you would like to learn more.

COMPLIANCE MANAGER Croydon University Hospital (CR7 7YE) 37.5 hours Per Week | On Site Role | Permanent ISS is recruiting a Compliance Manager to join our team at Croydon University Hospital. Acting as the number two to the Key Account Manager, this role provides a clear path for progression into senior FM management. Based on-site (5 days per week) - you’ll play a pivotal role in monitoring and reporting on performance across all FM services, ensuring operational and contractual standards are met and exceeded. This is a great opportunity for someone with strong analytical and problem-solving skills to grow their career in a supportive, well-connected environment. Key Responsibilities • Ensuring site compliance at all times, • Monitor and check audit scores, • Manage health and safety requirements, • Produce accurate client and H&S reports, • Oversee and manage the Helpdesk service, • Present reports confidently to stakeholders About You • Happy to work on-site 5 days per week (this is not available as a hybrid position), • Demonstrable experience in a compliance-focused role, • Good communication skills with the ability to interface with people at all levels., • Presentation skills – comfortable presenting to stakeholders of differing levels, • Strong organisational & problem-solving skills, • Previous experience of managing and reviewing management information (e.g. audits etc)., • Proficiency in MS Office with report writing and basic data analysis experience, • Excellent communicator with ability to engage at all levels, • Resilient, proactive and capable of independent decision-making, • Flexible and adaptable with a positive approach to change The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaces ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing

Competitive salary with excellent benefits The All England Club is seeking to appoint a Head of Estate Management to play a leading role in the management of its iconic estate portfolio. The All England Lawn Tennis Club (AELTC) is best known as the host of The Championships, Wimbledon, the world’s oldest Grand Slam tennis tournament. The AELTC has a rich history and tradition, offering world-class facilities and maintaining the highest standards of excellence. The Club is dedicated to promoting the sport and ensuring the continued success of The Championships, which attract the world's best players and millions of fans each year. The AELTC has ambitious plans for the development and enhancement of its estate, which will have a transformative impact on The Championships while creating year-round benefits for the local community. This is an exciting opportunity for a dynamic and motivated candidate to lead a high-performing Estate Management team in delivering progressive and efficient estates and FM services resulting in world-class user experience. Reporting to the Estate Director and a key member of the Estate Senior Leadership Team, the Head of Estate Management will play a key role in the year-round management of the estate and the successful build-up to The Championships, ensuring seamless operational delivery for one of most iconic estates sporting facilities in the UK. The remit for the role includes strategic and operational maintenance, grounds management (excluding playing surfaces), estate compliance, helpdesk and cleaning, so we are seeking an individual with significant experience of leading estate and FM services at a senior and strategic level, preferably in a customer-focused, high public footfall environment. You will be responsible for leading a diverse in-house estate management team, therefore demonstrable people leadership experience in an estates environment is essential. The candidate brochure can be viewed here: ___ The candidate brochure can be viewed here: To arrange a confidential briefing discussion please contact our retained search advisors Joe Glendon ( / 07706 362 046) and Charley McCarthy ( / 07355 093 390) at MRG. Applications should consist of a CV and supporting statement and should be submitted ___ Closing date for applications is Sunday 28th September 2025. Interviews will be held on Thursday 23rd October 2025. The All England Lawn Tennis Club is a diverse and inclusive organisation which is committed to confronting and eliminating the discrimination of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief or gender.

This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive. IT support or helpdesk environment. RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and custom

We have a fantastic new job opportunity for a results-driven and strategic IT Service Desk Team Leader / Help Desk Dispatcher with experience in a similar IT dispatcher or helpdesk team leader role, exceptional organisational and communication skills, and proficiency in helpdesk ticketing systems. A

GeneralAdministrationTasksincluding,emails,filing,sendingoutcontracts.EducatedtoGCSElevelwithCsandabove.

Network & Helpdesk Officer - £29k - Central SW London - Permanent, full-time.A heritage, charity organisation that offers nursing accommodation to elderly residents, as well as historic buildings and vast grounds to visitors and guests, is looking for a new member of its IT team, a Network &

Excellent opportunity for those who seek new challenge and long term career progress within the company.This is an internationally operating IT company and they’re actively recruiting a Helpdesk Engineer.The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, cu

To manage KACE helpdesk support calls and distribute call to the Network Support Officer. We are recruiting for a Network & Helpdesk Administrator to join a well-known and respected British Charity based in Chelsea, Southwest London. The purpose of this role is to support the Internal and Extern

At Zopa, our Helpdesk team doesn’t just fix laptops — they empower our people to do their best work every day. As our new Help Desk Team Lead, you’ll bring hands-on leadership to a tight-knit, high-impact team that supports over 500 Zopians across multiple sites. Own the daily operation of the

Ensure an adequate number of Helpdesk staff are available to meet output specification; escalate resource issues to the Helpdesk Manager. Manage the Helpdesk call logging system and ensure it is fit for purpose. Liaise with the Helpdesk Manager to ensure practical and efficient use of in-house resou

We are seeking a proactive and organised Helpdesk Coordinator to join the CBRE Facilities Management team. Previous experience in a facilities or helpdesk environment.

Ensure maintenance is carried out to the highest standard and report any follow-up actions to the relevant manager/supervisor/helpdesk. Carry out tasks in line with SFG20 maintenance specification. Collaborate with colleagues in the maintenance division.

Help Build the AI-Driven Helpdesk for Our Ed-Tec platform, that Records travel whereabouts information for UK boarding schools and manages travel. You’ll take the lead on developing our AI-driven helpdesk system at I-GTM, integrating RASA with our existing tech stack including React, Twilio, FreeS

Minor building fabric repairs – basic carpentry, carpet tiling, locks. Provide excellent customer service to building occupants, ensuring they are informed of work order progress in a timely manner. Proactively walk the floors, reporting any maintenance or H&S issues to the helpdesk and appropriat

Facilities Helpdesk Operator duties will include:. Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request. Facilities Helpdesk Operator desired experience :.

This position ensures the delivery and adherence to various Workplace Services procedures and contributes to maintaining a high standard of service throughout the account. In addition to managing Helpdesk operations, the Coordinator will handle a range of financial and administrative tasks, includin

As an IT Support Engineer, you’ll deliver technical support and projects for a range of clients across industries. IT Support Engineer – MSP / Field Support – London-Based Clients. Provide remote helpdesk support using RMM and PSA tools on days not spent on-site.

Are you a great listener? Do you love to help solve problems? Can you help people by translating complex, technical information for individuals who are vulnerable or in crisis? We are supporting an amazing mission-led organisation in finding a great Helpline Advisor who will use listening and proble

On behalf of FCDO, we are looking for a Senior Service Desk analyst (Inside IR35) for a 6 Month contract based On-site in London. As a Senior Service Desk Analyst your main responsibilities will be to:. Experience working within a Service Desk or Helpdesk environment.

Were looking for a Service Support Analyst (service-focused BA role) to join a live digital service team. This is not an IT helpdesk or desktop support position — it requires hands-on experience supporting applications in production, triaging incidents, and working closely with a Service Manager

Support Manager (Helpdesk), 12-month FTC.

The Facilities Helpdesk Operator role is responsible for providing high quality customer service to our London Office, by being the central point of contact for all building related issues. As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting

IT Desktop Support Engineer role has arisen in a fantastic financial services firm in London. Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Desktops, Mobile devices, Telecoms, and Security.

The role of Contract Supervisor will have responsibilityfor the provision of first line supervision within a regional engineering area,this includes but not limited to engineering team supervision, client liaisonand meeting attendance, and technical support to the helpdesk. To support the helpdesk w

The role of Contract Supervisor will have responsibilityfor the provision of first line supervision within a regional engineering area,this includes but not limited to engineering team supervision, client liaisonand meeting attendance, and technical support to the helpdesk. To support the helpdesk w

We are seeking a dedicated IT Support Manager to provide IT helpdesk and operational support for our London office. Prior experience in IT support for multinational corporations is preferred, with the ability to collaborate with global teams and understand regional compliance differences. In 2023, t

You’ll take the lead on developing our AI-driven helpdesk system at I-GTM, integrating RASA with our existing tech stack including React, Twilio, FreeScout, and our internal APIs. Help Build the AI-Driven Helpdesk for Our Ed-Tec platform, that Records travel whereabouts information for UK boarding

Additionally, produced a support strategy to enableclient to support their critical online betting website 24x7. This 24/7 service included the provision of a Helpdesk, installation and support of IT equipment and support of business critical systems. This has encompassed full facilities management,

At Zopa, our Helpdesk team doesn’t just fix laptops — they empower our people to do their best work every day. As our new Help Desk Team Lead, you’ll bring hands-on leadership to a tight-knit, high-impact team that supports over 500 Zopians across multiple sites. Own the daily operation of the

As the IT Support Team Leader, you will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team of IT Support Technicians. You will work closely with the Senior Facilities Manager and collaborate with other IT teams to ensure that service levels a