Trabajos helpdesk en Reino Unido

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Netw

SAP SuccessFactors Lead Location:London (Hybrid) Salary: c£55K to £60K + Bonus and Benefits Are you an experienced HRIS professional with a passion for SAP SuccessFactors and driving digital transformation across People systems? We’re partnering with a global business that’s investing heavily in its HR technology landscape and they’re looking for someone who can take ownership of SuccessFactors across modules such as Employee Central, Performance & Goals, Recruitment, Learning, and People Analytics. The Opportunity As HR Information Systems Lead, you’ll play a key role in shaping how the business leverages SuccessFactors to deliver an outstanding employee experience. Reporting to the Head of People, you’ll ensure the platform runs seamlessly, from configuration and data accuracy to process optimisation and user training. You’ll also lead the integration of new entities post-acquisition, manage day-to-day HR system operations, and champion continuous improvement across the HR tech stack. This is a hands-on role where you’ll combine your technical configuration expertise with a collaborative, people-focused approach, ensuring systems empower teams across the business to perform at their best. What You’ll Do • Own configuration, maintenance and optimisation of SAP SuccessFactors modules, • Support HR teams with data governance, reporting and analytics, • Partner with stakeholders to deliver the People Systems roadmap, • Lead onboarding of new users and entities into the HRIS landscape, • Manage the HRIS Helpdesk, resolving queries and driving user satisfaction, • Support small enhancement projects, feature releases and testing cycles What You’ll Bring • 4+ years’ experience in HRIS management, with at least 1–2 years hands-on with SuccessFactors, • Strong configuration knowledge across Employee Central and Performance & Goals (certifications perferable), • Understanding of data governance, GDPR, and system integrations (e.g. payroll, LMS, identity), • Confident communicator who can bridge the gap between HR, IT and business teams, • Analytical mindset, with experience building HR dashboards and data insights, • Proactive, organised and solutions-driven approach Why Apply? • Work closely with a forward-thinking Chief People Officer in a high-impact role, • Join a business investing in digital HR transformation and employee experience, • Hybrid working with London base and occasional travel, • Opportunities to lead projects and shape future system enhancements Interested? If you’re passionate about SuccessFactors, data-driven HR, and improving the employee journey through technology, this could be the next big step in your HRIS career.

A leading global investment firm is looking for a Data Support Engineer to join a high-impact team supporting quantitative researchers and traders. This is a fantastic opportunity to work in a fast-paced, data-driven environment where technology and research are at the heart of the business. You'll play a key role in ensuring the smooth operation of data systems, supporting users across the business, and contributing to the ongoing development of a world-class data platform. Responsibilities • Act as the first point of contact for researchers and traders needing support with data access, usage, and tooling., • Troubleshoot and resolve data-related issues in collaboration with data engineering teams., • Onboard new users and provide training on internal data tools and best practices., • Maintain and improve internal documentation to ensure clarity and consistency across the platform., • Manage support workflows using tools like JIRA, ensuring timely resolution of requests., • Contribute to expanding data coverage, including live data collection and historical backfills., • Help maintain data quality and integrity across a wide range of financial datasets. Requirements • A degree in Computer Science, Data Science, Finance, or a related technical field., • Experience in a data support, technical support, or IT helpdesk role - ideally within a financial or trading environment., • Strong Python skills, particularly with data libraries such as Pandas and NumPy., • Familiarity with APIs, data pipelines, and data infrastructure., • Exposure to financial data providers like Bloomberg, Reuters, or similar., • Experience using JIRA or other ticketing/project management tools., • Excellent communication skills and a proactive, problem-solving mindset., • Attention to detail and a passion for delivering high-quality support in a fast-moving environment. Why Join? • Work in a collaborative, research-driven environment where data and technology are central to decision-making., • Be part of a team that directly supports the firm's trading and investment strategies., • Gain exposure to cutting-edge tools and a wide variety of datasets., • Enjoy a culture that values innovation, continuous learning, and work-life balance. If you have experience supporting front office teams with data needs and are ready for a challenge with a high performing fund, apply today!

Hi, Hope you are doing. Please take a look at the below role and let me know your interest. Role –IT Support Engineer Location-Bakerstreet , UK (Onsite) Duration- 6–12-month contract Job Opportunity: Key Responsibilities: • Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues., • Diagnose and resolve desktop, laptop, and peripheral device issues, including printers, scanners, and monitors., • Install, configure, and upgrade operating systems (Windows, macOS, etc.) and business applications., • Perform software installations, patches, and updates., • Set up and configure new desktops and laptops for end-users., • Troubleshoot and resolve hardware failures, software conflicts, and system errors., • Assist with the setup, configuration, and support of video conferencing systems., • Provide training and assistance to end-users on IT-related issues and software usage., • Maintain an inventory of IT equipment and manage asset tracking., • Perform routine maintenance and system checks to ensure overall network and system health., • Collaborate with the Helpdesk team for escalated issues and resolutions., • Document all support activities in a ticketing system., • Ensure adherence to company IT policies and security protocols., • Perform any other duties as assigned by the IT department.

Our client is looking for a motivated service desk engineer looking to grow their career. Offering a strong progression plan and lots of training as well as a solid salary and interesting modern tech stack. Experience Required: • 1–2 years of experience in user desktop support with strong technical capabilities in this area., • This experience should either be within a Managed Service Provider (MSP) environment or involve full IT responsibility in a small business setting Key Technical Skills: • Practical experience supporting Windows desktops, including building PCs and troubleshooting issues related to operating systems, drivers, and software., • Proficiency in supporting all versions of Microsoft Office, resolving a range of user-related issues., • Experience with server administration tasks, such as managing Active Directory, applying group policies, and resolving login issues, including those related to remote access., • Administration of Microsoft 365 services (Exchange, SharePoint, OneDrive), including handling mailbox limits, shared mailboxes, and file/folder permissions., • Support for mobile email, including setup and sync troubleshooting for mailboxes on smartphones., • Ability to work independently, with a strong eye for detail and documentation. Must understand how to appropriately engage with users at varying levels of seniority and effectively prioritize tasks., • Basic scripting abilities, particularly with PowerShell or batch files., • Experience configuring and troubleshooting firewalls, ADSL routers, and VPN clients., • Completion of at least one Microsoft certification exam., • Familiarity with Apple Mac systems., • Knowledge of virtualization platforms such as Hyper-V or VMware., • Experience in building and setting up Windows Servers.

Job Title: ERP Programme Director (Dynamics) Location: London or Edinburgh / Hybrid Rate: £700.00 - £1000.00 per day - Dependent on experience (Outside IR35) Your New Role We are seeking a seasoned interim ERP Programme Director to lead a strategic Microsoft Dynamics transformation programme within a leading Facilities Management organisation. This role will oversee the delivery of a multi-faceted Dynamics / CAFM migration, aligning technology with operational excellence across property services, maintenance, compliance, and workforce management. These programmes have interdependencies to a wider post M&A integration programme of the client's people, payroll and time and attendance system. Roll-outs will hang off key milestones from this programme. Your role will be primarily focused on the client's hard service Dynamics roll out and Maximo to Concept migration programmes. Key Responsibilities: • Lead the programme team of 20-30 people on the end-to-end delivery of Microsoft Dynamics 365 across a Facilities Services organisation., • Own and lead the end-to-end delivery Maximo to Concept migration programme., • Align programme outcomes with FM-specific business processes including asset lifecycle management, reactive and planned maintenance, helpdesk operations, and mobile workforce scheduling., • Collaborate with operational leads, IT, finance, and compliance teams to ensure seamless integration and adoption., • Establish programme governance, risk management, and reporting frameworks tailored to FM environments., • Manage third-party vendors, system integrators, and internal delivery teams., • Drive change management and training initiatives across field and back-office teams., • Ensure regulatory compliance (e.g: CAFM, SFG20, ISO standards) is embedded in solution design., • 10+ years of ERP/CRM programme leadership, with at least 5 years in Microsoft Dynamics 365 with specific expertise around Finance & Payroll systems, • Proven expertise in programme leadership of Maximo to Concept migrations., • Proven experience delivering technology programmes in Facilities Management, Property Services, or Built Environment sectors would be hugely beneficial., • Strong understanding of FM operations, CAFM systems, and service delivery models., • Experience with mobile workforce solutions, asset management, and customer portals., • Familiarity with regulatory frameworks and compliance standards relevant to FM., • Excellent stakeholder engagement skills, including board-level reporting and operational leadership., • Prince2, MSP, or APM certified., • Agile/Scrum experience preferred., • Strong commercial acumen and vendor management skills., • Excellent communication, leadership, and negotiation capabilities. What You Will Get in Return This is a 6-month contract role paying between £700.00 - £1000.00 per day dependent on experience (OUTSIDE IR35) offering a competitive day rate. You'll enjoy hybrid working with flexibility across offices in London and Scotland. This is a unique opportunity to lead a high-impact strategic programme in a collaborative and dynamic environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Desired Skills and Experience ERP Programme Director, Dynamics, Maximo to Concept migration Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Group IT & Security Manager | £70K - 80K | Location: Chelsea We are seeking an experienced Group IT & Security Manager to lead a technology function and oversee a small, dynamic IT team. This role is central to maintaining and evolving the organisation’s IT infrastructure, ensuring systems are secure, efficient, and aligned with the group’s strategic goals. The successful candidate will manage day-to-day IT operations, provide hands-on support to staff and clients, and drive technology initiatives that enhance performance, resilience, and data protection. About the Organisation The group operates a portfolio of innovative businesses across the property, housing, and data sectors. The group combines advanced data analytics, technology, and property expertise to deliver solutions ranging from affordable housing to real estate technology and instant home-sale services. The role involves collaborating with leadership and stakeholders across these businesses to align IT strategy and execution with their operational needs. Key Responsibilities Strategic Planning and Alignment • Identify technology needs and align IT initiatives with business strategy., • Develop and maintain a technology roadmap that supports both operational excellence and long-term growth., • Lead a small IT team as the senior point of contact for daily operations., • Allocate tasks, set priorities, and ensure high service levels., • Manage the IT budget, ensuring effective allocation across projects and operations., • Define project scope, priorities, and timelines to ensure alignment with business goals., • Maintain high service availability and meet SLAs for IT services., • Oversee helpdesk operations, supporting a distributed UK workforce of around 150 staff., • Develop, implement, and manage robust cybersecurity frameworks., • Establish and enforce IT security policies aligned with ISO27001 and NIST standards., • Conduct regular risk assessments and ensure data confidentiality and system integrity., • Evaluate and manage vendor relationships, negotiating contracts and assessing performance., • Partner with senior leadership to align technology investments with business priorities. Technical Skills and Experience • Proven experience managing IT infrastructure and systems., • Strong knowledge of cybersecurity principles and best practices., • Familiarity with cloud platforms (AWS, Azure) and data management tools., • Experience with networking (TCP/IP, LAN/WAN, firewalls) and virtualisation technologies., • Competence with Windows, Windows Server, and macOS environments., • Proficiency in Microsoft 365 (Office, Teams, etc.)., • Knowledge of IT service management frameworks (ITIL, ISO27001)., • Basic scripting or automation skills desirable. Flexibility • Hybrid role based in London, with a requirement to be onsite three days a week (including Tuesdays and Thursdays). Please apply or reach out on

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities: • Responsible for identifying defective or failed equipment and take ownership to resolution, • Management of small projects work as defined in the scope of services, • Interacting with client and providing technical reports, • Highlighting to the client and team lead immediately any issues that may impact the Morgan Stanley multimedia estate, • Work with Morgan Stanley support departments and Supplier Account Managers to provide proper resolution options, • Plan and execute small projects from a technical point of view, • Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems, • Perform remote troubleshooting for local and regional offices, • RMA Hardware in line with asset management guidelines, • Complete familiarity with, and adherence to, standard business practices and procedures., • Responsible for identifying defective or failed equipment and take ownership to resolution, • Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options., • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components, • Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training. Other duties assigned as needed Skills and Abilities: • Provide technical leadership for the onsite maintenance team., • Perform network troubleshooting to diagnose static and dynamic IP addresses Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback., • Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed., • Perform bench repairs on faulty hardware where possible., • Excellent communication skills., • Strong analytical and problem solving skills., • Ability to prioritise tasks and be able to work under pressure., • Able to take ownership and be accountable. Education and/or Experience: • Minimum of 3 years in an AV Service or engineering role, • Trained to the minimum levels as set out in the training matrix in the scope of services, • Proven experience in audio-visual support, ideally in a financial organisation environment, • Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques, • Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston), • Ability to work independently in a customer-facing role with minimal supervision, • Excellent communication and interpersonal skills, • Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices), • Formal education in Electronics or related field preferred, • Minimum of a High School Diploma or equivalent preferred, • Basic IT network security & protocols AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

Helpdesk Support Engineer Salary: £25,000 – £28,000 Location: Romford – Office-based, 5 days per week About the Role We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You’ll be the first point of contact for support issues for the external clients, this can be anything from password resets to network issues and laptop builds. This role is perfect for someone with existing experience prefferably having worked for a managed service provider. Key Responsibilities • Respond to queries via phone and email, diagnosing and resolving technical issues., • Provide support for networking, internet connectivity, • 1st Line Helpdesk or Service Desk experience, • Configure and troubleshoot routers, switches, firewalls, and VPNs., • Escalate complex issues to senior engineers when required. Essential Skills • Excellent verbal and written communication skills., • Solid understanding of networking concepts (LAN/WAN, VPNs)., • Experience with Office365, • Password Resets, • Laptop Builds What’s on Offer • Salary up to £28,000, depending on experience., • 25 days annual leave., • Company pension scheme., • Eye care scheme. How to Apply If you’re interested in joining a friendly and supportive telecoms team, apply today – we’ll be in touch shortly.

IT Support Specialist 12-Month Contract – Inside IR35 Kingston-upon-Thames – hybrid working – 3 days a week on site Engineering sector Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. How can you support us? Here below your responsibilities:: • Provide 1st and 2nd level IT support to end users resolving hardware and software issues, • Install configure and maintain operating systems and software application, • Liaise with external providers (printing, mobile and audio services), • Participate in IT projects like upgrades, deployments and system improvements, • Prepare relevant assets to be ready for new employees’ onboarding and life cycle, • Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy, • Manage administrative privileges, passwords and user access in line with control procedures and policies, • Amend technical support documentation to ensure guidance on errors and troubleshooting within the team, • Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar Education: HNC, HND or bachelor’s degree or equivalent Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills: MS365 , Windows and Service Now

We are seeking a proactive and experienced IT Operations Specialist to establish and manage IT infrastructure, systems, and support services for our growing UK operation and our expanding network of international offices (including locations such as Dubai, New York, and South Africa). As our first dedicated IT hire in the UK, this role requires someone who is both hands-on and strategic — capable of building systems from the ground up, delivering excellent end-user support, and playing a key role in shaping our global IT foundation. You'll act as the bridge between our UK and international teams, working closely with our overseas parent company to align systems and ensure smooth tech operations across locations. Your key responsibilities will include: • Establish and maintain IT systems, devices, user accounts, and software platforms across UK and international offices., • Design and manage secure network architecture (VLANs, Active Directory, DNS/DHCP configurations)., • Implement and oversee endpoint and enterprise security measures, enforce security policies, and ensure up-to-date compliance with regulatory standards., • Administer and optimize the Microsoft 365 ecosystem (SharePoint, Entra, Azure AD, Exchange)., • Provide responsive 1st and 2nd line support for employees across multiple time zones., • Lead consistent IT onboarding and offboarding processes globally., • Develop and enforce scalable IT policies, standards, and documentation., • Ensure systems comply with UK and international standards., • Manage vendors, software licenses, asset lifecycle, and IT budgets., • Evaluate and implement emerging technologies that improve performance, security, or scalability., • Deliver IT reporting and analytics on infrastructure health, usage trends, and compliance status., • Act as the IT liaison between UK operations and the overseas IT leadership team. We’re looking for someone with: • Proven experience in IT operations or generalist roles, especially in multi-location or fast-growing environments., • Comfortable working independently in a standalone or startup-like capacity., • Solid hands-on experience in infrastructure, networking, cybersecurity, and cloud tools (especially Microsoft 365 and Azure)., • Strong grasp of IT compliance frameworks., • Familiarity with enterprise tools such as ERP, asset management systems, or helpdesk platforms., • Experience with IT vendor management and cross-border support coordination., • Excellent problem-solving, documentation, and interpersonal skills., • Analytical mindset with an eye for process improvement and risk mitigation., • Adaptable and forward-thinking, with an interest in emerging technologies and digital transformation. Education and Certification • Bachelor’s in Computer Science, Information Technology, Electrical & Electronics Engineering, or a related technical field., • Experience in IT, including experience in a leadership or management role., • CCNA (Cisco Certified Network Associate), • Microsoft Certified: Azure Security Engineer Associate, • CompTIA Security+, • ISC² Certified in Cybersecurity (CC) or other relevant cybersecurity or cloud certifications Benefits and Perks of working for SFI Agri Commodities As a fairly new company, we’re still in the early stages of building out our perks and benefits, which makes this an exciting time to join us. You’ll have the opportunity to help shape our workplace culture and the kind of employee experience we create as we grow. That said, here’s what we currently offer: • Flexible, hybrid working environment, • Private medical insurance, • 25 days annual leave, • Pension, • Enhanced parental leave Equal Employment Opportunity We’re proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. Location: Central London– 3 days in office / 2 days remote Salary: Negotiable+ healthcare, pension etc. Requirements for Technical Software Support Engineer • This company value top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent), • Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply, • Basic scripting knowledge in Python or Bash beneficial, • You really care about the customer experience and have experience to prove this, • A motivated self-starter with a problem-solving attitude, • Strong aptitude for picking up technologies, • Ability to work with autonomy and as part of a team, • Great communication skills with fluent spoken and written English, • You are keen to work in a client-facing technical role (opposed to taking the R&D route) Responsibilities for Technical Software Support Engineer • You will initially be fully trained on the machine learning platform to understand the intricacies of the product, • You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team), • Manage customer issues from initial report through to resolution, • Basic troubleshooting, and escalation of issues to the tech team, • Give an excellent customer experience throughout the resolution process What this offers • Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates, • An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company, • A good remuneration and benefits package Applications If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address hs been removed by the job-board, full details for contact are available on our website). Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

About Envision Envision Energy is a world-leading green technology company that provides renewable energy solutions for global enterprises, governments, and institutions. Encompassing three major business sectors - Smart Wind Turbines, Energy Storage, and Green Hydrogen Solutions, Envision Energy collaboratively constructs comprehensive solutions for energy transformation. Envision Energy has received several accolades for its sustainability performance, including the EcoVadis Gold Medal and the CDP “A-List”. It was also recognized in Fortune's “Change the World” list and ranked among the top 10 smartest companies by the MIT Technology Review. Today, Envision Energy leverages its global network of R&D and engineering centers across China, the United States, UK, France, Germany, Denmark, etc. to continuously lead global green technology development. Envision Energy joined the Science Based Targets initiative (SBTi) and committed to achieving the "Business Ambition for 1.5°C" in 2021. It has achieved carbon neutrality across its global operations by 2022 and will achieve carbon neutrality throughout its value chain by 2028. Key Responsibilities: • IT Asset Management: Responsible for the IT asset lifecycle, establishing and optimizing processes for configuration, tracking, and retirement, and leveraging technical methods to improve management efficiency., • AI & Digital Application Development: As the technical executor, responsible for developing, integrating, and deploying AI applications and digital tools to solve high-value business problems., • Data Analysis & Support: Utilize Power BI and other tools to build and maintain key business dashboards, translating data into actionable insights to support management and business unit decisions., • IT Helpdesk: Act as the primary point of contact for IT support for our European employees, providing friendly and efficient troubleshooting for hardware (laptops, printers), software, and desktop issues., • Infrastructure Operations: Maintain, monitor, and troubleshoot office networking infrastructure and server room. Requirements: • At least a Bachelor's degree in Computer Science, Information Technology, or an equivalent technical field., • 2+ years of hands-on experience in IT Operations, including IT asset lifecycle management, infrastructure (networking, servers), and IT Helpdesk, • Demonstrable development/scripting skills in at least one language (Python, JavaScript, C#), • Proven experience building solutions with the Microsoft Power Platform, • Familiarity with Azure or AWS, • A strong interest in AI/LLMs. Practical experience with Dify, or building RAG applications is a major plus.

At BW: Workplace Experts, we deliver high-performing workplaces across Central London with a relentless focus on our Sauce values: Big Ambitions, Grounded Confidence, Integrity and 0% Ego. With over 300 people, we’re proud to be a trusted partner to leading clients, working together to create inspiring, sustainable, and inclusive spaces. Technology is central to how we work. From digital collaboration through Procore, to data-driven decision-making in Microsoft Fabric, to on-site innovation with tools like OpenSpace, Qflow, HammerTech, and Plucky (our robotic assistant), we are shaping the future of fit-out through smarter, safer and more sustainable delivery. As part of our Data & Intelligence Strategy, our Technology team is expanding to ensure we continue to set the pace in our industry. Purpose Own the day-to-day running of BW’s IT service desk and field support function, ensuring every employee receives rapid, expert help with the hardware, software, networks, and security controls they rely on. Key Responsibilities Service Desk & Incident Control • Operate a friendly and professional helpdesk: monitor tickets, calls and walk-ups., • Triage, troubleshoot, resolve or assign cases promptly., • Proactively follow up on tickets and CSAT surveys., • Analyse service trends against SLA targets., • Build, patch and support Windows laptops, macOS devices, iOS/iPadOS mobiles and tablets via Intune/Autopilot/Kandji., • Enforce MFA, conditional access, vulnerability patching and CIS-aligned baselines., • Run phishing simulations, incident playbooks and device-compliance audits., • Collaborate with the IT Manager on threat monitoring, investigations and ISO 27001 compliance., • Plan and execute application upgrades, Intune policy changes and security updates with minimal user disruption., • Provide on-site support to project locations across Central London., • Maintain a living knowledge base, SOPs and runbooks in FreshService., • Lead, develop and inspire junior members of the team through technical walkthroughs, mentoring and shadowing., • Balance multiple open cases against business impact., • Use ticket analytics to identify automation opportunities, drive shift-left initiatives, and improve service delivery., • Act as a champion for smarter ways of working, leveraging data, AI and automation to deliver better outcomes for BW and our clients. Skills & Experience • Technical expertise across Microsoft 365, Azure Active Directory, Intune, Autopilot, and Windows/macOS environments., • Strong knowledge of networking (LAN/WAN, switching, firewalls, VPN) and troubleshooting connectivity issues., • Familiarity with cloud storage and collaboration platforms such as Egnyte, SharePoint, and Microsoft Teams., • Understanding of SQL databases (Azure SQL, Supabase) and their integration into reporting tools such as Power BI., • Experience supporting mobile device management (iOS/iPadOS, rugged devices)., • Hands-on understanding of cybersecurity frameworks (ISO 27001:2022, ISO 22301, Cyber Essentials Plus, CIS controls)., • Proven ability to manage service desks, incidents, and SLAs using ITIL best practices., • Strong communication and coaching skills — able to support colleagues at all levels and contribute to BW’s culture of Big Ambitions, Grounded Confidence, Integrity, and 0% Ego., • A proactive approach to automation, AI adoption and process improvement in support of BW’s wider Data & Intelligence Strategy.

Job Summary We are seeking a dedicated IT Support Specialist to provide technical assistance to employees and VIP users. This role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring seamless user experience. The ideal candidate will demonstrate strong problem-solving skills, excellent communication abilities, and a commitment to delivering high-quality service. Key Responsibilities • Collaborate with Infrastructure department on escalated issues and contribute to knowledge base articles., • Provide first-line technical support via phone, email, remote access, or in-person, resolving hardware, software, and network connectivity issues., • Troubleshoot and diagnose IT problems including operating system errors, application malfunctions, and peripheral device failures., • Set up, configure, and maintain desktops, laptops, printers, and other IT equipment., • Support VIP users (executives and key stakeholders) with priority response times, ensuring minimal downtime and personalized assistance., • Install and update software applications including operating systems (Windows, macOS), productivity tools (Microsoft O365), and fintech applications (Bloomberg, Trafix)., • Perform basic network troubleshooting including Wi-Fi connectivity, VPN setup, and IP configuration., • Document support tickets, resolutions, and user interactions in the IT helpdesk system., • Conduct user training on IT best practices, security awareness, and new tools., • Maintain IT asset inventory and ensure compliance with company security policies. Requirements • 3+ years of proven IT support experience., • Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365 (including SharePoint Online, MS Teams and Outlook)., • Familiarity with Active Directory, Entra and Exchange Online., • Understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting., • Experience with helpdesk ticketing systems (Jira, FreshDesk) and remote support tools (RDP, TeamViewer, AnyDesk)., • Excellent customer service skills with ability to communicate technical information to non-technical users., • Strong task prioritization abilities, especially when supporting VIP users., • High school diploma required; IT or Computer Science degree preferred., • Professional appearance in accordance with company standards., • Advanced proficiency in English and Russian. What We Offer • Competitive salary and benefits package., • Professional development opportunities and certification reimbursement., • Collaborative and inclusive work culture. We are an equal opportunities employer and welcome applications from all qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities • Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely, high-quality support and resolution of user issues., • Automation & Efficiency: Partner with IT systems teams to implement automation and workflow improvements using ServiceNow and other tools., • Team Management: Lead, coach and develop a team of IT support specialists; conduct performance reviews and promote professional growth., • Escalation & Issue Resolution: Serve as the primary escalation point for complex technical problems, ensuring swift and effective resolution., • Service Excellence: Maintain service-level targets while upholding a consistent, high-touch support experience across all European offices., • Continuous Improvement: Analyse trends, survey data and ticket metrics to identify improvement opportunities and drive service enhancements., • Process & Documentation: Maintain and enhance helpdesk procedures, documentation and internal knowledge bases., • Performance Metrics: Define and monitor KPIs and SLAs to ensure accountability and transparency in service delivery., • Vendor & Asset Management: Support management of European IT assets and mobile vendors; oversee audits, inventory and equipment lifecycle., • Compliance & Security: Ensure helpdesk operations align with data protection and information security policies; collaborate with InfoSec on incident management., • Collaboration: Work closely with global IT engineering, operations, and platform teams to ensure seamless service delivery and alignment across regions. About you You’re a dynamic IT professional with a proven track record in IT service delivery or helpdesk management, ideally within a high-touch, fast-paced corporate or professional services environment. You combine strong technical ability with the interpersonal skills to lead, inspire and build trust. Key skills & experience: • Demonstrated experience managing IT support or service delivery teams., • Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred)., • ServiceNow platform experience, • Active Directory, Azure AD, Okta and Conditional Access, • Outlook, Exchange Online, and Intune, • Windows and macOS environments, • Laptop/desktop migrations and mobile device management, • Familiarity with collaboration and storage tools such as Zoom Workplace and Box Drive., • Excellent communication and stakeholder management skills, including at senior levels., • Strong analytical, organisational, and problem-solving capabilities., • Proven ability to remain calm under pressure and de-escalate challenging situations., • Microsoft certifications and experience with workflow automation are advantageous. Soft skills required include: • A proactive, hands-on leader who thrives in a service-driven culture., • A role model for professionalism, inclusion, adaptability and accountability., • A strategic thinker who also excels in day to day delivery. Why join This is an exceptional opportunity to make a tangible impact on the quality and efficiency of IT services within a leading global Investments global organisation. You’ll have the autonomy to shape the helpdesk function, mentor a talented team and contribute to the ongoing transformation of IT service delivery across Europe.

IT Support Technician Wholesale/Retail Dartford, Kent - on-site Up to £27,000 We’re working with a company looking for an IT Support Technician to be the first line of defence when technical issues arise. You’ll help colleagues and customers via phone, email, and helpdesk tickets — diagnosing problems, logging incidents, and keeping things moving. You’ll also build and configure PCs and laptops, making sure everyone’s set up with the right tools for the job. The role suits someone organised, methodical, and confident communicating with people at all levels. If you’ve got a sharp eye for detail, thrive under pressure, and enjoy making tech work seamlessly for others, this is a great place to grow your skills in a supportive, hands-on environment. Sound like you? Click apply and we'll be in touch within 24 hours if you're a good fit.

About the Team The ICT department provides comprehensive services to all members of the firm. The ICT Helpdesk team offers 1st to 3rd line support to over 600 computer users, predominantly senior fee-earners working under tight business deadlines, each with varying levels of IT system knowledge. The Helpdesk is staffed according to a shift rota from Monday to Friday, handling approximately 100+ calls and emails daily, with a resolution rate of 75% on first contact. The team maintains a positive attitude and strong work ethic, contributing to the firm’s continued success and meeting the high expectations of fee-earners. Job Description This position provides 1st and 2nd line technical support to internal staff across the business and involves maintaining a comprehensive audit of technological equipment. The role is ideal for someone keen to develop a career in ICT support, showcasing excellent customer service skills and an aptitude for learning various applications and systems. Administrative support duties are also included, covering helpdesk operations for all nine office locations and remote/home users. Main Responsibilities • Monitoring and responding to help requests courteously via phone and email., • Documenting user information and problem nature in the helpdesk system., • Prioritising issues, escalating when necessary to a higher-level technician., • Tracking problem-solving processes and documenting resolutions., • Handling hands-on fixes, software and hardware installations, and configurations., • Troubleshooting IT problems ranging from software issues to hardware troubleshooting., • Setting up hardware using Microsoft Intune., • Troubleshooting basic network connectivity, including ADSL broadband issues., • Performing preventative maintenance on workstations and peripherals., • Testing fixes to confirm resolution, and performing post-resolution follow-ups., • Analysing resolution trends to prevent future issues and developing help sheets and FAQs for users. About You • Experience in IT Support environments., • Enthusiasm for developing a career in IT., • Reliable and punctual., • Strong communication skills and telephone manner., • Excellent organisational skills., • Knowledge of Microsoft operating systems., • Commitment to excellent customer service., • Quick learner with the ability to retain information., • Capable of presenting ideas in user-friendly language., • Experience working in team-oriented, collaborative environments.

Junior Technical Support Specialist - Entry Level SaaS Opportunity - Workforce Management • Salary - £26,000 - £28,000, • Learn from Customer Success Leaders, • Progression potential to Customer Success, • Route into the world of SaaS, • 22 days holiday + your birthday off If you're ready to kickstart your career in tech and want to be somewhere that actually invests in your development, this one's worth a look. You’ll be joining a tight-knit team in Wembley, working with a business that’s been innovating in workforce management and access control for over 30 years. No gimmicks, no fluff — just solid tech, smart people, and a clear path to grow. What You’ll Be Doing • Acting as the first point of contact for customer support queries via phone and email, • Triaging helpdesk tickets and managing the technical support inbox, • Providing first-line support across hardware, software, and systems, • Coordinating engineer visits and assisting with device shipments What You’ll Need to Bring • Strong communication skills — written and verbal, • A knack for problem-solving and delivering great customer service, • Solid computer literacy and basic troubleshooting ability, • Good time management and attention to detail Who They Are This business is a long-standing player in the SaaS space, delivering biometric and workforce management solutions across EMEIA. Their tech is used by thousands of organisations to streamline operations and safeguard people and assets. They’re growing, they’re agile, and they’re serious about support — which is where you come in.

Job Title: Unit4 Systems Accountant Location: Hybrid (London-based) Salary: £55,000 - £65,000 About The Finance Team plays a vital role in maintaining financial integrity, ensuring the effective management, and supporting the organisation’s wider objectives. The team is focused on enhancing business processes, improving reporting capabilities, and supporting data-driven decision making across the organisation. The Opportunity We are seeking a Unit4 Systems Accountant to join our client’s finance team. This is a key role responsible for maintaining, developing and optimising the organisation’s finance system. The postholder will ensure the system operates effectively, supports accurate financial management, and contributes to continual process improvement. Key Responsibilities • Administer and maintain the finance system, including user access, workflow management, chart of accounts, attributes and relationships., • Manage and respond to helpdesk queries, providing technical support and allocating tickets appropriately within the team., • Act as the main contact for external system and support providers., • Lead testing activities for system updates, integrations and developments., • Monitor system performance to ensure stability and reliability., • Develop and maintain a library of standard financial and management reports., • Manage system development priorities in line with organisational needs., • Identify and address training needs within the finance team and wider organisation, preparing training materials and delivering sessions where appropriate., • Ensure that all systems and processes comply with legal, regulatory and internal policy requirements, including VAT and data protection., • Promote and model our shared values and inclusive practices in all aspects of work. What We’re Looking For • Takes a proactive, solution-focused approach to overcoming challenges., • Adapts positively to new or changing circumstances., • Uses available information to make sound, evidence-based decisions., • Challenges assumptions and seeks deeper insight to support improvements., • Manages competing priorities to meet deadlines., • Identifies and mitigates risks effectively., • Simplifies complex processes to improve efficiency., • Communicates clearly and appropriately for different audiences., • Explains complex information in an engaging and accessible way., • Makes confident, informed decisions within agreed parameters., • Takes accountability for actions and outcomes., • Values and draws on the diverse perspectives, skills and experiences of colleagues. Experience and Qualifications • Experience of supporting or leading systems and process improvements., • Experience of working with a helpdesk or ticketing system (advantageous)., • Recently qualified or part-qualified accountant (ACA, ACCA, CIMA or international equivalent)., • Working knowledge of Unit4. How to Apply For further details, please send your CV to or call +44 7342 093533 SystemsAccountants is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored ‘in-person’ service with added market insight.

My client, a leading international law firm based in the City, are seeking a Facilities Helpdesk Operator to join their Facilities team with a shift of 10am – 6pm. THE ROLE The Facilities Helpdesk Operator role is responsible for providing high quality customer service to the London Office by being the central point of contact for all building related issues. As well as managing the inbox, the operator is responsible for maintaining the CAFM system and its supporting systems. The role is an important interface with both internal teams like Office Services and Reception, and external service providers. They will be a good communicator at all levels, used to working within a corporate environment and familiar with all aspects of Facilities Management. DUTIES • Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function., • Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate., • Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request., • Ensure all certification and supporting paperwork supplied is saved within the CAFM system and managed effectively within Helpdesk., • Produce a variety of reports regularly, collation of statistics and any other reporting / analysis requested., • Manage Helpdesk administration and facilitate training requirements., • Carry out modifications and updates on system data regularly and maintain an effective filing system., • Capture Events and associated requirements for efficient and smooth delivery of service., • Management, uploading and amendment of asset information held in CAFM system and helpdesk operation., • Liaise with external parties where required. Supporting the Facilities team in the management of services to the business. THE CANDIDATE • A strong sense of clients’ needs and the ability to tailor approach to suit a wide range of supply and demand issues., • You must have the ability to share best practice knowledge and experience. A ‘can-do’ approach, willingness to learn and extend the role above and beyond the job description, approachability, flexibility and a practical/common sense approach is required., • Demonstrate integrity and professionalism; show a willingness to accept accountability; possess the ability to assess and understand the wider impact of actions and stay calm in demanding situations., • You will need to work proactively to maintain a high quality of service using problem solving skills., • Providing supervision and motivation of direct and indirect resources to complete tasks., • You will have strong interpersonal skills and will actively seek to introduce yourself and improve lines of communication within the departments you work with., • Working experience in a Facilities Management environment., • Intermediate to advance IT literacy in Microsoft Office including MS Word, Excel and Outlook., • Previous CAFM knowledge Please apply today for immediate consideration!

Receptionist Temp Salary up to £15 p/h +holiday pay West End The client: A leading flexible workspace company that operates with the aim to enhance the way people work are looking for a receptionist to join the team as a temp. You will work collaboratively alongside another receptionists in a team, providing high-end service to the clients and visitors of that building. The role is paying £15/hour plus holiday and varies from full weeks to ad hoc work. The role: Receptionist duties will include, but are not limited to: • Meeting & greeting all visitors, • Answering and screening incoming calls in a professional manner, • Notify the appropriate individuals when any visitor arrives, • Ensuring there is a professional environment within the office/reception space at all times, • Be proficient on client booking software, • Maintain accurate and timely records of work tasks, • Assist with meeting room set up, greeting visitors to meetings and hosting them while on site, • Raise tickets via the IT Helpdesk support platform to communicate any IT issues, • Develop and maintain interpersonal relationships with colleagues and members, • Maintain security with effective access pass management, • Collaborate effectively with our clients' reception team to ensure the fulfilment of their requirements and expectations, • Work alongside the housekeeping team to ensure efficient meeting room changeovers, • Good personal presentation aligning to our brand standards, • Have excellent written and verbal communication skills, • Have lots of iniative and be able to work under pressure, • Have a strong eye for detail, • Be personable and professional, • Have a passion for providing 5* client service, • Be a team player and happy to go the extra mile, • Ideally have previous experience as a corporate receptionist

Key Details: Role: Admin Assistant Location: London Days in Office: 5 days Hours: 9.00 – 17.00 Contract Type: Permanent Salary: £28,000 - £35,000 per annum Company Overview: This wonderful property company in London is looking for an Admin Assistant to join their dynamic team. This is an extremely varied role where the successful candidate will be providing exceptional customer service and develop relationships, liaise with external contracts, manage queries in a timely fashion and provide business support to continue the growth of the business. Additionally, this position will offer the opportunity to get involved with various office management duties, allowing the successful candidate to get involved in many areas of the business. You will be given autonomy to manage your own workload and be a core member of the property management team. Responsibilities: • Dealing with property related request issues that come into the Helpdesk via phone and email, • Liaise easily with site teams and contractors, • Maintain property portfolios data sheets such as ensuring contractors' details are up to date including contact, access and keyholder details too., • Raise purchase orders for PPM and reactive works., • Ensuring the Helpdesk system is managed and maintained in a timely fashion., • Provide any other assistance to the Facility Manager and the asset team., • Liaising with contractors and service providers, • Managing meeting rooms and office spaces, • Maintaining office supplies and inventory, • Overseeing the reception area, • Ensuring compliance with health and safety regulationsSkills and Experience:, • Proficient in the use of Microsoft Office., • Excellent verbal and written communication skills, • Ability to work independently

My client, a leading international law firm, are recruiting a Facilities Manager role for their Cheltenham office. The Facilities Manager is primarily responsible for the day-to-day running of the office and team as well as linked contractors and suppliers and supporting with a wide range of projects. THE ROLE • Manage the Facilities Helpdesk, ensuring efficient handling of queries related to heating, reactive works, access requests, administration, and general building maintenance., • Plan and organise daily FM helpdesk operations, including liaising with external contractors., • Take the lead on service delivery, coordinating and communicating with the wider Facilities team Implement and manage Helpdesk procedures, such as permit-to-work processes, to prioritise reactive and planned activities., • Support the Head of Facilities with Cheltenham and firmwide projects, day-to-day tasks, and innovative ideas aligned with the Firm’s values., • Assist with the management of FM services, including Helpdesk, General Office, Archives, Reception and Facilities Assistant, • Ensure the Facilities team is prepared for meeting room setups and planned activities for the week ahead., • Supervise weekend and out-of-hours works and office moves (ad hoc), • Provide cover for the FM team during lunch breaks and periods of absence., • Monitor and manage Cheltenham budgets, including completing the annual budget., • Review and approve invoices for payment., • Manage the aspects of the M&E contract, ensuring KPI compliance, adherence to the planned preventative maintenance schedule, and logging issues with appropriate SLAs., • Oversee the Cleaning contract, ensuring regular meetings with the account manager, monitoring KPIs, and scheduling periodic cleaning programs., • Manage the stationery contract, reviewing orders, scheduling monthly meetings, reviewing reports, and approving invoices., • Engage with the Building landlord when required., • Ensure compliance with legislation and best practices in FM areas, particularly M&E and building functions, and maintain related records and systems., • Contribute to ISO 14001 standards and the Environmental Management System (EMS), supporting the firm’s sustainability goals through effective facilities management practices., • Manage the Security Access System, ensuring GDPR and information security compliance., • Oversee the security system access database, conducting regular audits., • Conduct regular one-to-one catch-up meetings with the team to support performance., • Maintain up-to-date records of holiday/absence and arrange necessary cover for the FM team., • Ensure document management systems are updated and accessible., • Maintain and update spreadsheets related to energy, waste, post, meeting room bookings, Helpdesk job logs, and other key data., • Ensure intranet pages are regularly updated., • Liaise with the Marketing Events team and DE&I regarding events and facilities requirements., • Work closely with the wider Facilities teams on projects when required., • Arrange and participate in early morning evacuation drills with H&S and Facilities teams, ensuring compliance and readiness. QUALIFICATIONS & EXPERIENCE • Proven experience within a Facilities Helpdesk (or similar) environment, • Prior administrative experience in Facilities, ideally gained within a professional environment, • A working knowledge of Microsoft packages, • Highly motivated individual who will be able to use own initiative, • Excellent organisation skills, • Excellent customer service skills, • Good communication skills both oral and written, with the confidence to liaise with personnel at all levels of the Firm and with external contacts, • Flexible, positive, can-do attitude, • Pro-active team player, • Ability to work under pressure and prioritise conflicting requirements effectively, • Professionally presented, • Good problem-solving skills, • High degree of accuracy/attention to detail Please apply today for immediate consideration!

HR Coordinator A global HR team within an international law firm is recruiting a HR Coordinator who is passionate about people and driven to excel in the legal industry. • Salary to £40,000, • 09:30-17:30 (Monday-Friday), • Hybrid working (2 days in the office / 3 days WFH), • Highly competitive benefits & wellness packages on offer Key Responsibilities of the HR Coordinator: • Act as the first point of contact for all HR enquiries via the London HR Helpdesk, email, phone or in person., • Facilitating the probation process for all UK employees and being the first point of contact for probation / appraisal queries., • Conducting exploratory meetings with line-managers, providing initial best practice advice on next steps where issues have been identified with regards to probation and absence., • Supporting the workplace adjustments process for employees who have a disability, impairment, or long-term health condition., • Facilitating all family leave processes, including employee correspondence, DSE assessments, maternity coaching, maternity buddy system, and monitoring leave / return dates., • Attending employee relations meetings in the capacity of a note-taker., • Coordinating the leaver process, including managing correspondence, liaising with stakeholders, etc., • 2+ years’ experience in a HR generalist role as an Assistant, Administrator, or Coordinator level within a law firm., • Experience of facilitating HR processes relative to the full range of employee lifecycle activities., • Confident in presenting to and conducting one-to-one meetings with employees., • Experience supporting employee relations matters would be highly advantageous., • CIPD Level 5 qualified is preferred.

At Livv, we believe that a company's workplace is the embodiment of its culture, beliefs and aspirations. We design and deliver inspiring workplaces where people want to be – places that work, think and give. Livv is proud to be a part of ISS Facility Services, a leading global workplace experience and facility management company, with over 100 years’ experience. About the Role/ Key Responsibilities Within the position of Workplace Team Member (Receptionist), you will be working as part of the Workplace Experience Team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. • Deliver a dynamic workplace service including Front of House/ Reception, Facilities Management, Mailroom Management, Helpdesk and Admin Support., • Build trusted relationships with customers and become the go-to person who ensures seamless service delivery., • Collaborate with team members and stakeholders to ensure swift, efficient responses and continuous improvement. About You As a Workplace Team Member, you will drive a key part of the customer touchpoint journey, as an ambassador of exceptional customer service for ISS Livv and its clients. • Proven experience in a corporate or customer service environment, • Confident using systems such as MS Office, including Excel, to log and track facilities issues, • High level of accuracy and attention to detail, • Strong time management and organisational abilities, • Committed to delivering outstanding customer service, • Able to work independently and collaboratively within a team Working Hours • Schedule: Monday to Friday, 40 hours per week, • Shift Times: 8.00am to 5.00pm OR 8:30am to 5:30pm (Rotation) Additional Benefits • ISS Pension, • Private Healthcare Options, • Mental Health & Wellbeing Support, • Personal Travel Insurance

Level 1 and Level 2 technical support across our London offices. Helpdesk Engineer (Part-Time, Onsite – London). This role will suit someone who enjoys hands-on IT work, excellent customer service, and supporting a variety of technologies in a dynamic environment.

London! If you have a passion for troubleshooting, a strong technical mindset, and enjoy providing top-notch support, this could be the perfect opportunity for you.Provide technical support for hardware and software issues.Troubleshoot and resolve system functionality problems.Perform remote softwar

Work within the Service Desk team in supporting and delivering all aspect of services -1/2 line support (capable of root cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -M

Job Title: Group Building Surveyor Location: Midlands (with nationwide travel) Sector: Multi-Site Property / Regulated Services Salary: Competitive + Benefits About the Role We are supporting a leading multi-site services provider in the appointment of a Group Building & Projects Surveyor. This role will take responsibility for the condition, upkeep, and development of a large national property portfolio, ensuring sites remain safe, compliant, and operationally effective. The successful candidate will deliver a wide range of building fabric projects — from refurbishments and small developments to alterations and general capital works — while also supporting local teams to manage day-to-day maintenance. Key Responsibilities • Deliver building projects from origination through to completion, including scoping, costing, procurement, and contract management., • Maintain up-to-date building condition surveys and create capital investment plans aligned with operational and regulatory requirements., • Oversee compliance with building regulations, fire safety, water risk, planning, and landlord obligations., • Work closely with helpdesk, planned maintenance, and operations teams to prioritise investment and drive efficiencies., • Supervise property managers and minor works teams, ensuring quality standards and value for money are achieved., • Qualified building surveyor with experience delivering maintenance, refurbishment, and development projects across a multi-site environment., • Background in regulated sectors (e.g. healthcare, education, housing, or similar) would be advantageous., • Strong understanding of compliance, statutory requirements, and safe project delivery., • Skilled in financial planning, cost control, and data analysis to support investment decisions., • Collaborative and pragmatic leader with the ability to engage stakeholders at all levels., • Flexibility to travel extensively across the UK; Midlands base preferred. What’s on Offer This is a high-profile opportunity for a surveyor seeking career progression into senior estates leadership. You’ll play a pivotal role in shaping and safeguarding the estate for the future, with strong visibility across the leadership team.

Cloud Infrastructure Manager (Azure) Epsom / WFH to £80k Are you a highly skilled Azure Cloud Engineer looking for an opportunity to progress your career in a senior, hands-on role with leadership responsibilities? You could be joining an independent Building Society that specialise in savings and mortgages, in a friendly and supportive environment where you can work with autonomy and enjoy flexible working. As the Cloud Infrastructure Manager you'll provide hands-on technical / team leadership to small team responsible for the deployment and configuration of cloud services and the ongoing maintenance of Azure cloud services as the business transitions to the cloud. You'll produce configuration design documentation (LLD) for proposed solutions and be responsible for Azure tenancy administration and the implementation of cloud security infrastructure. Additionally you'll manage SQL database infrastructure administration on-prem and cloud deployments, Azure capacity planning and Disaster Recovery and Storage lifecycle management including blob, files SharePoint and OneDrive and provide support to the helpdesk on incidents and escalated issues. Location / WFH: You can work from home most of the time, meeting up with colleagues in the Epsom office twice a month. About you: • You are a skilled Azure Cloud Engineer with a Windows infrastructure background, • You have experience with low level cloud design and solution architecture, • You're collaborative and pragmatic with technical / team leadership skills and experience, • You have a strong understanding of PasS and IaaS, • You're proactive and enthusiastic, keen to make an impact and comfortable with senior stakeholders What's in it for you: • Up to £80k salary, • Pension (up to 10% contribution), • 25 days holiday, • Private Healthcare, • Life Assurance, • Company bonus, • Professional study support Apply now to find out more about this Cloud Infrastructure Manager (Azure) role. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.

My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office. The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal candidate will have 1-8 years experience supporting end users, with experience troubleshooting and providing white glove support. You will also provide telephone and user-facing support to the trade floor, VIPs and other Global offices. My client is committed to paying a strong increase on any base salary alongside market-leading bonuses. Alongside this, they offer exceptional benefits from only the best private healthcare to in-house Michelin-star quality food (free for all staff). Apply now following the link below or send your resume directly to .

OVERVIEW What’s the fastest game bird in Europe? This was the question that inspired the founding of Guinness World Records (GWR) back in 1955. Starting with a single book published from a room above a gym, GWR has grown to become a global multimedia brand, with offices in London, New York, Beijing, Tokyo, and Dubai. Today, we deliver world-class content, not just through books, but via TV shows, social media,, and live events. Also the bird was the Golden Plover. In case you were wondering… Guinness World Records are looking for a Business Analyst to work with its agile development team to enhance and test their internal bespoke platforms. This is a fixed-term maternity cover. ESSENTIAL DUTIES AND RESPONSIBILITIES • Develop effective working relationship with internal customers to understand new system features, • Translate those requirements into user stories for sprints, • Act as the customer representative within the development team, • Oversee testing on behalf of the customer working with the junior tester, • Provide regular progress updates to the customer, • Provide helpdesk support as and when required This role has direct customer engagement, so the candidate needs to have a positive, customer-friendly nature and the ability to deal face to face with customers. KNOWLEDGE AND EXPERIENCE Essential • Excellent communication skills, • Experience with automated testing tools, • Working in an Agile development team, • Writing user stories, • Experience of a variety of different industries and business processes, • Experience dealing with public facing websites, • Able to suggest creative solutions Desirable • Experience working with teams in multiple time zones KEY RELATIONSHIPS: · Director of Digital Technology and IT · IT Department · All members of staff across the globe Our commitment Guinness World Records is an equal opportunity employer. We strive to be a diverse workforce that is representative of our audiences, and where everyone can thrive and belong. We are committed to including people with a variety of voices, identities, backgrounds, experiences, abilities and perspectives. We are determined to ensure that no applicant, freelancer or employee receives less favorable treatment on the grounds of race, disability age, religion, sexual orientation, veteran status or marital status, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We live by our values Integrity of our records, assessing claims with objectivity and enthusiasm and free from prejudice or bias. This integrity extends to our people, the way we act, the way we do business and the way we make decisions Respect for our record holders and challengers, our brand, our people, our business partners and our owner. Inclusiveness is central to achieving our Vision. We believe in offering record-breaking for everyone, everywhere. Passion in our enthusiasm about records and record holders, our brand and purpose, our people, and how we demonstrate that in our work and to our customers. Fun is part of everything we do. It is one of the reasons we are here and will always be at the heart of how we behave.

My client is currently looking for a Level 4 qualified individual to join an IFA Technical Helpdesk as a Technical Consultant. This is a fully remote homebased role. The Technical Consultant will join a dedicated team who answer both telephone and email queries from advisers and paraplanners across the UK. Technical queries cover a range of tax areas faced by clients as they advise their own clients on IHT, CGT, long term care, corporate investments, business protection, and tax related pension calculations. The impact of these taxes on investment products, especially pensions are of particular focus. The successful candidate will be passionate about delivering technical tax information in a clear and comprehendible manner and enjoy building relationships and commercial in approach. An interest in and/or experience in delivering training would be an advantage. What they offer • A friendly, supportive and accommodating working environment, • A competitive salary, • 25 days holiday (plus bank holidays) and an additional day for each 12 month period of service completed up to a maximum of 29 days, • 1 day’s holiday for your birthday (which may be taken at a different time), • Ability to purchase up to 5 days additional holiday per annum, • 5% employer matched pension contribution, plus the ability to elect to make a personal contribution via salary sacrifice, • Death in Service benefit (4 times annual salary), • Favourable sick pay scheme and Income Protection Insurance, • Access to employee benefits platform with £200 per annum to spend, • Cycle to work scheme For more information please contact Graeme Hyland on 07896 933622 or email

About the Job 🧑 💼 Role | Examinations Officer 🎓 Areas | Examinations Administration, Data Management, Assessment Delivery 📍 Based | London 💻 Remote | Hybrid, temporary - 4 months 💰 Offer | £32,000 – £38,000 per annum Hi 👋 Our client, a leading professional membership body, is seeking an experienced Examinations Officer to provide essential administrative and operational support in the delivery of high-stakes professional examinations. This is an excellent opportunity to join a dynamic education and assessment team, where you’ll play a vital role in maintaining exam integrity, supporting candidates and examiners, and ensuring the smooth delivery of assessments across multiple formats. 💥 As an Examinations Officer, you will: • Support the Data Analyst with the collation, validation, and reporting of examination data, • Produce and distribute candidate and examiner surveys to support post-exam evaluation and quality improvement, • Maintain and update question banks, producing exam papers from existing templates and ensuring compliance with internal standards, • Provide administrative support to assessment meetings, including standard setting and quality assurance panels, • Manage onboarding of candidates to the examination delivery platform and ensure user queries are resolved efficiently, • Identify, book, and support examiners and candidates, managing the logistics of examination days and venue coordination, • Share responsibility for the exams helpdesk, managing email and telephone queries in a timely and professional manner, • Strong administrative experience, ideally within higher education, professional examinations, or medical education, • Excellent written communication skills, including the ability to prepare reports and clear correspondence for varied audiences, • Proficiency in Microsoft Office applications and the confidence to learn new databases and software systems, • Demonstrable experience engaging with stakeholders and handling confidential or sensitive information, • Highly organised, with the ability to prioritise a busy workload and meet strict deadlines, • Strong numeracy and accuracy, with meticulous attention to detail, • Knowledge of postgraduate medical education or professional certification processes (desirable), • Experience managing or supporting teams through change (desirable)

Ensuring the availability of all items of stationery and consumables required for computer equipment in the hotel. Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards. IT operations within the hotel, including coverage durin

Helpdesk Administrator - South Kensington - £33,000 per annum Are you an organised and proactive Helpdesk Administrator looking to take the next step in your career? We’re recruiting on behalf of a leading facilities management service provider who are seeking a motivated individual to join t

Line Support – Infrastructure Focus #128205; We're looking for a motivated IT Engineer with 3+ years’ experience in IT infrastructure, ideally within a Managed Service Provider. Deliver 3rd-line support (remote & on-site)\n Manage & troubleshoot Windows Server , AD, DNS, DHCP, GP

AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: • Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others), • Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: • A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc), • Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues, • Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel, • Knowledge of Remote Access systems and focusing on supporting remotely, • Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?. Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Pr

Previous experience in a Service Desk role within a law firm, ideally 2 years+. Ensure all support calls are answered within agreed service levels and ensure users are kept informed of progress. Ensure sufficient information is collected and relayed to Helpdesk to enable the creation of a knowledge

IT Technician, Service Desk Analyst, Technical Support Engineer, IT Helpdesk Analyst, IT Support Specialist. We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. An e

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. We're looking for a Head of Workplace Technology and Supportwho expects more from their career. It's a chance to extend and improve dunnhumby's Technology Enablement Department. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. You will be responsible for leading a global team who are accountable for delivering exceptional end user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms, including endpoint management, automation, configuration governance, and end user productivity tooling while ensuring a secure, efficient, and user-centric technology environment. In addition to managing the end user technology estate, you will be leading the performance and evolution of the IT Helpdesk and product support functions, ensuring timely, high-quality support for end users and business-critical applications. Provide strong operational leadership, with a passion for driving continuous improvement, user satisfaction, and technology enablement across the organisation. What we expect from you • Oversee and govern a global Microsoft 365 Enterprise technology estate, • Automate provisioning and governance of end-user hardware and software, • Lead vendor management to enhance solution quality and cost-efficiency, • Drive continuous improvement and change initiatives across IT operations, • Drive the adoption of AI to enhance productivity and enrich the work experience., • Champion employee and customer experience through technology and coaching, • Implement cybersecurity measures to protect data and end-user technologies, • Lead a high-performing team, setting clear goals and fostering development, • Analyze performance metrics and support data-driven decision-making, • Collaborate with stakeholders to resolve issues and deliver integrated solutions, • Knowledge of end-user systems and support tools, • Technical experience with using Workplace Technologies, • Ability to lead IT teams and manage performance, • Clear communication with both technical and non-technical audiences, • Experience with platforms like Microsoft 365, Azure, or Google Workspace, • Customer focused and driven to improve employee experience What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Looking for a career where you can make a positive global impact through innovation and technology? Join Fujifilm and see what it’s like to give our world more smiles. Fujifilm started from humble beginnings in Japan, and we continue to make strides in technology worldwide, all grounded in our rich history of shaping the world of innovation. For over 90 years, Fujifilm has engineered leading film, print and camera products. Now, we have evolved into a leader across multiple industries and practices — moving into healthcare, business innovation and electronic materials. We create a sense of continuous improvement, keeping value and collaboration at the core of our culture across Europe and the rest of the world. In Graphic Communication, we’re a trusted partner, helping businesses navigate digital transformation. The world of print is ever evolving, so we work in collaboration with global customers and have a commitment to print that’s second to none. Our commitment to giving our customers, employees and society more value from innovation keeps us moving forward. Join our team and give our world more smiles. The Role: As a Field Service Engineer , you will be responsible for installations, training users, service and maintenance of the complete range of equipment and software supplied by Fujifilm Graphic Systems to customers based in the UK from both helpdesk and hands on perspective. Manage service agents and maintain a high level of knowledge and standards. Person Requirements: • Minimum 5 years experience in troubleshooting and repairing mechanical equipment within in the Print on Demand (POD) print industry., • Hold a mechanical or electrical engineering qualification, or equivalent qualification., • Strong customer management and communication skills with an excellent telephone manner., • Ability to work under pressure and understand the need to adapt and be flexible to suit business needs., • Confident and able to use initiative with high levels of motivation, drive, and enthusiasm., • Ability to work autonomously and to build strong working relationships with customers and colleagues., • Full UK driving licence. Willingness to travel/stay away overnight., • Attend high level training courses and be able to cascade that training on a local level., • Attend escalations and liaise with 2nd level support.

My client, a leading multi-strategy hedge fund, is seeking an mid level (3-10 years of exp) Infrastructure Engineer to join their high-performing team. This individual will help support and evolve the firm’s multi-cloud technology estate (Azure & AWS) across Windows and Linux, where performance, scalability, and resilience are critical. You’ll work closely with an Infrastructure Team Lead and senior leadership, contributing to cybersecurity posture and disaster-recovery programs while improving DevOps practices. This is an opportunity to work across a wide range of technologies, contribute to strategic projects, and make an immediate impact within a collaborative environment. Ideal profile: • Helpdesk/service-desk background supporting end users, with strong troubleshooting skills., • Microsoft stack: Windows 11/Server 2019–2022, Microsoft 365, Active Directory/Entra ID, DNS/DHCP., • Cloud: Azure (App Services, Storage, Networking, Resource Groups) and awareness of AWS; hybrid integrations and migrations., • DevOps & automation: Azure DevOps or GitHub Actions, Git/GitHub, scripting in PowerShell/Bash/Python; IaC with Terraform/Ansible., • Security & networking: anti-virus/malware/endpoint tooling; fundamentals across Cisco switching, Palo Alto firewalls, SD-WAN (Cato/Prisma), IPSec VPN, and basic Kubernetes concepts. What you’ll do: • Provide 1st/2nd/3rd line support., • Build and manage user devices; own onboarding/offboarding workflows; administer O365., • Support cloud environments, monitor performance/security, and automate with pipelines & IaC., • Assist with network projects and security tooling; collaborate with a SOC partner on monitoring., • Maintain diagrams/KBs and contribute to BCP/DR testing and continuous improvement. To secure the most relevant hire, my client is committed to offering a strong uplift on current base salary alongside market-leading bonuses. They also provide exceptional benefits, including great daily perks and private healthcare. Apply now via the link below or send your resume directly to .

About the Role As a Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success. You will provide first-line helpdesk support to and provide the first point of contact for a variety of esta

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility?. Cyber Security is one of the fastest-growing industries in the world, and you don’t need prior IT experience to get started. Our Cyber Security Career Pr

We are recruiting a Head of Client Services to lead a fantastic Rapport team based in Baker Street. The Head of Client Services will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Call Services and Helpdesk, with a key focus on the constant development of the service. Our client is an accountancy and business advisory firm, where excellence and passion are the norm every single day. This role is 40 hours per week, between 7.30 AM and 6 PM, with 8 hour shifts, some flexibility is required. This role comes with fantastic additional benefits of complimentary daily breakfast, lunch and refreshments in the restaurants while on duty. Type of contract: Full-time, Permanent Hours: 40 per week (Monday-Friday, shift rota basis between 7 AM and 7 PM) Salary: £44,000 to £46,000 per annum What will you get? • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!, • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow., • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support., • Thrive Personally & Professionall...