Are you a business? Hire helpdesk candidates in United Kingdom
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, ...
Excellent opportunity for a Compliance Administrator to join a top-ranked law firm. Our client is an award-winning, Legal 500 rated law firm with offices spread throughout the South East. They are currently looking for a Compliance Helpdesk Administrator to join their supportive Risk & Compliance...
As a Technical IT support Engineer - 2nd Line, you will be responsible for providing technical assistance and support to internal users and clients in resolving complex IT/Helpdesk issues. Key Responsibilities of the Technical Engineer (2nd line):. Provide efficient and effective 2nd line technic...
Who are we? Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether its through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our c...
Maintain data sets within ESDAL to ensure they are kept current, using data sets provided by 3rd parties, under guidance of the Helpdesk Engineers. You’ll assist in supporting data maintenance and upgrade tasks for data held within the ESDAL system. Support a team of Helpdesk Engineers and esc......
Facilities Assistant £24,000 Mainstay is currently working with a great client who is looking to recruit for a Facilities Assistant to support the FM team. The role will support Facilities Managers with their day-to-day activities. While also Monitoring, measuring, and reacting to helpdesk task...
Learn to prioritise and resolve helpdesk calls logged from all users to a satisfactory completion, ensuring a high quality, prompt and polite user experience is given at all times. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ...
We are looking for a talented HelpDesk Support. Tech team and help build a nimble, resilient model for a better future for food. ...
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Tech Savvy & Customer Focused?.We're looking for a passionate 1st Line Helpdesk Support Specialist adept at stakeholder management to join a growing IT services company leading the way in the Managed Service Provider field! In this fast-paced role, you'll be the first point of contact for the bra...
Line Helpdesk Team Leader up to 40k, Brighouse, West Yorkshire .Hybrid 4 days in the office 1 at home.We are working with a specialist IT MSP, they specialise in delivering IT Support Services to Law Firms across the UK.Troubleshoot and resolve complicated technical issues that have been escalate...
First-Line Helpdesk Support Location: Office Based Role in MediaCity, Salford Quays, Manchester Hours: Mon to Thurs: 9. Responsibilities: Provide first-line technical supp...
We are looking for a subject matter expert to undertake the Head of Business Support Services role as it will lead the charge on innovation and solutions for all Workplace services, from Administration to Helpdesk and all things in between. The Role: Head of Business Support Services. The group a...
They are looking for somebody with 12+ months experience within a IT Support / Helpdesk role focused around Microsoft & Mac OS’s and PC hardware set-up and configuration. They are looking for their next IT Support professional to join an already well established customer support function. Most im...
We are currently looking for a Helpdesk Manager to lead the team based at Lincolnshire County Council offices. Facilities Helpdesk experience would be great but not essential. ...
Most importantly you will need to be great with customers, have a calm and empathetic nature and have the ability to diagnose and rectify IT challenges. They are looking for somebody with 12+ months experience within a IT Support / Helpdesk role focused around Microsoft & Mac OS’s and PC hardware...
Administrator Perm role Sutton in Ashfield Your new company You will provide contract administration support for all live maintenance contracts, including planned Preventative Maintenance and any additional work. To assist the Contract Manager and Contract Supervisor with the day to day running...
Service Manager needed in Birmingham Your new company Exciting opportunity with a leading facilities company. Our client is an expert in facilities management, consultancy, project management and a range of specialist services that connect people with innovation and technology.Your new role Wo...
Compliance Administrator - Temporary Contract - £14.43/Hour - Glasgow Job Title: Compliance Administrator Location: UK Salary: Competitive Job Type: Full Time Job Description: The Compliance Administrator will work with the Facilities Services Manager to deliver a planned and corrective test, i...
Provide first-line technical support to users via phone, email, or chat. Document all support interactions and resolutions in the ticketing system. Collaborate with other team members to identify trends and improve support processes. Proven experience in a customer service or technical support ro...
Retail Systems Apprenticeship We are looking for an apprentice to support with the retailing of our tickets. On a day-to-day basis, the retail systems apprentice will be monitoring the helpdesk, checking on service portals, test systems and co-ordinate stock suppli...
The Level 3 Helpdesk Technician is a senior technical support specialist responsible for providing advanced troubleshooting, problem resolution, and escalation support for complex IT issues. Serve as the highest level of escalation for technical issues unresolved by Level 1 and Level 2 helpdesk t...
Laboratory Helpdesk Technician. Are you ready to play a crucial role in revolutionising cancer treatment? Join our client's team as a Laboratory Helpdesk Technician and contribute to the development of cutting-edge therapies in a leading biopharmaceutical company dedicated to fighting cancer. ......
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