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About Us We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is seeking a Product Support Engineer for our team and help support our enterprise-level products. This position will report to the Senior Manager, Technical Support based in Belfast. This team is highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment. The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security; however, we will consider broader experience gained in a customer-facing, technical environment. Your day-to-day • Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need), • Provide troubleshooting and technical support of complex technical issues, constantly communicating with customers via phone, web-based tools and email, • Manage product escalations, act as a liaison between customers and various levels of tiered support, • Advise customers regarding the product's proper use and address specific systems issues as well as assist customers with consultative queries on product configuration and features, • Provide guidance and mentorship to Associate-level team members, • Contribute to the knowledge base and support documentation Qualifications • Experienced in a technical support/helpdesk environment from a previous role, • Experience in problem analysis and resolution of software problems, • Proven ability to function in a self-directed environment and to collaborate with team members, • Additional preferred skills include experience with Email Systems, Networking and/or DNS as well as having experience with Linux is highly beneficial, • Innovative thinker who is positive, proactive, and readily embraces change, • Ability to quickly develop as a subject matter expert in areas of Proofpoint technologies. Be able to interact with customers professionally across all interfaces, and the ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us • Competitive compensation, • Comprehensive benefits, • Learning & Development We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential., • Flexible work environment [Remote options, hybrid schedules, flexible hours, etc.]., • Annual wellness and community outreach days, • Always on recognition for your contributions, • Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here https //. We can’t wait to hear from you!

As a Helpdesk Coordinator, you will be joining one of Northern Irelands largest Public Bodies where you will be managing all maintenance tasks, engaging with stakeholders, and handling correspondence through a digital helpdesk and cloud-based document management system. You will be the initial point

Our leading construction client are currently seeking to recruit a Helpdesk & Performance Manager Salary: £35,000 £45,000 DOE + car allowance Benefits: Bonus scheme up to 10% (subject to company and personal performance), discretionary sick pay, on-site gym, Health Shield programme, pension scheme

Relationship Manager, SME Business Banking Brand: HSBC Area of Interest: Commercial Banking Location: Belfast, GB, BT2 8GA Work style: Hybrid Worker Date: 18 Nov 2025 As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Relationship Manager, SME Business Banking. The base location for this role is Belfast. The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams. In this role you will: Arrange and conduct face to face meetings with SME clients, with 50 - 70 clients in portfolio Manage portfolio incomes of approximately £1.5 £2m and SME clients with a £2-15m turnover Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business Grow the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes Have a comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews To be successful in this role you should meet the following requirements: Previous experience in a client facing role Proven ability in identifying and meeting customer needs Evidence of commercial lending will be advantageous Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes Being open to different points of view is important for our business and the communities we serve. At HSBC, were dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:

Honeycomb is delighted to be partnering with a global legal firm to recruit a Senior Systems Support Administrator to join their Business Services function. The Job We are seeking a proactive, organised, and technically minded Systems Support Administrator to provide global operational support for the firm's room and desk booking technology. As the subject matter expert, the role holder will work closely with the Business Services Project Manager and the Business Services Systems Officers, acting as a trusted advisor to stakeholders across the business. This role requires an individual who can understand client requirements, provide effective system support, coordinate cross-functional teams, and deliver a first-class service to internal stakeholders. The Company Our client is a highly respected international law firm known for delivering exceptional legal services across a diverse range of practice areas. With offices across the globe, the firm prides itself on its commitment to innovation, operational excellence, and a people-focused culture. Working within Business Services, you will be part of a collaborative and forward-thinking team that supports the firm's continued growth and investment in modern technology and workplace solutions. This is a fantastic environment for someone looking to develop their technical and stakeholder management skills within a prestigious global organisation. Package/Benefits: * Competitive salary * Attractive holiday and pension package * Monday - Friday working pattern * Hybrid working * Opportunity to join a progressive, global law firm The Role * Provide global operational support for the firm's room and desk booking system * Act as a subject matter expert and trusted advisor for the platform. * Work closely with Business Services, IT, suppliers, and legal practice groups. * Support major projects including the London office move and NYC office rollout. * Coordinate teams responsible for cross-functional deliverables. * Deliver change management support and training on new system features. * Manage regular system upgrades, including testing, updating test scripts, and communicating improvements. * Log and escalate system defects to suppliers and recommend solutions to technical issues. * Build strong client relationships and ensure maximum value is derived from the system. * Represent the project team in internal and external meetings. The Person * Strong interpersonal and stakeholder management skills, with excellent written and verbal communication * Customer-oriented, with the ability to anticipate and understand client needs * Able to manage demanding clients and handle high volumes of requests * Experience with room and desk booking systems is desirable To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Caoimhe at Honeycomb on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all. Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs. Skills: senior administrator systems helpdesk IT adminsitrative law

Your Company A long-established Managed Service Provider with a reputation for excellence, supporting hundreds of clients across multiple regions. The organisation values professionalism, reliability, and continuous improvement, offering a collaborative and growth-focused environment. Your Role As Helpdesk Manager, you will be the driving force behind the service desk, ensuring smooth operations and outstanding client service. This is a hands-on leadership role where structure, clarity, and accountability are key. You'll lead a team of 10-12 engineers across 1st/2nd line and field support. Ticket flow, prioritisation, escalations, and SLA compliance. Daily huddles, performance reviews, and process discipline. Client escalations and communication during incidents. What You Need to Succeed MSP Experience: Essential - you must understand the rhythm and demands of a Managed Service Provider. Proven Leadership: Direct experience managing technical teams. Technical Understanding: Familiarity with Microsoft 365, Intune, Azure AD, networking fundamentals, and PSA/RMM tools. Calm Under Pressure: The steady voice when things get busy. Strong organisational and communication skills. What You Will Get in Return Salary: £35,000 - £45,000 DOE. Benefits: Pension (3% employer / 5% employee), private healthcare, 28 days holiday (increasing with service), Friday breakfast + fruit delivery. Staff socials and recognition awards ongoing training and certifications If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: itil ad azure Benefits: 45000

NOC Engineer Location: Newtownabbey / Belfast Salary: Up to 32k pa + 4k shift allowance Hours: Rotating shifts (see below) 24/7 team Contract: Full-time, permanent About the Role We are seeking a skilled and motivated NOC Engineer to join our dynamic Network Operations Centre (NOC) team. Based at our Belfast site, this role is part of a 24/7 shift pattern supporting critical IT and network infrastructure for a range of clients. The NOC Engineer will act as the first point of escalation for technical issues, resolving incidents efficiently, coordinating with field engineers and third-party suppliers, and ensuring high-quality service delivery. This role is ideal for candidates with a strong operational background in IT/Networking who thrive in a fast-paced environment. Shift Pattern Two sets of day shifts: 4 days on days off, repeat Two sets of night shifts: 4 nights on nights off, repeat All applicants must have previous shift experience Key Responsibilities Serve as the first point of escalation for customer calls and network faults. Log, manage, and resolve incidents and service requests using ITSM tools like Remedy. Maintain accurate shift handovers and ticket updates. Configure and troubleshoot Cisco, Juniper, Adtran devices, modems, routers, and other IT systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, SMPF networks. Collaborate with field engineers, third-party suppliers, and internal teams to resolve issues. Monitor network health using SolarWinds and ensure SLA adherence. Deliver clear communication to clients and internal teams throughout incident lifecycle. Skills & Experience Proven experience in IT Helpdesk or NOC/operations environments. Strong troubleshooting skills in IT and networking. Experience in enterprise network support; CCNA or equivalent preferred. Windows OS and server support experience beneficial. Familiarity with ITIL practices and working to SLAs. Excellent communication, attention to detail, and customer service skills. Ability to perform under pressure and foster collaborative relationships. Eligible for Security Clearance or able to obtain. Benefits Competitive salary plus shift allowance 23 days annual leave (rising to 27) with buyable leave option Paid volunteering day per year Access to Employee Network Groups Company-matched pension Cycle2work scheme 15 weeks' fully paid maternity, adoption, and shared parental leave Career progression and training opportunities, including apprenticeships and paid qualifications Interview Process Stage 1: Team-based competency interview Stage 2: Scenario-based assessment with practical elements Next steps For further information on this role, apply to share your CV, or get in touch with VANRATH for a confidential chat. Skills: Troubleshooting Networking Communication Monitoring Collaboration ITIL