Trabajos helpdesk en SunderlandCrear alertas

Sunderland College has been delivering highly successful courses for more than 20 years and is one of the largest providers of post-16 education in the North East with approximately 14,300 students.\n\nThe College has two campuses across the city of Sunderland, offering a wide range of academic and vocational provision for school leavers and adults. The College aims to develop and positively shape lives, communities, and the economy through teaching, learning and development of skills. Our students consistently achieve outstanding results and Sunderland College has been ranked in the top 25% in the country for student achievement rates. In October 2024, we were ranked as Ofsted outstanding, and we are proud of our diverse student and staff community that provide our students with bespoke education pathways to help them achieve their future career goals.\n\nOur Journey & Values\n\nAs an employer, we prioritize cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.\n\nAbout the Role\n\nWe are excited to invite applications from enthusiastic and inspirational individuals to join our expanding Construction Team at Sunderland College. This is an excellent opportunity for qualified electricians — including those new to teaching — who are passionate about developing the next generation of industry professionals.\n\nWhether you already have teaching experience or are an experienced electrician looking for a rewarding career change, we will provide full support, mentoring and professional development to help you thrive in the role.\nWe are seeking a candidate who can demonstrate strong practical and theoretical knowledge in Electrical Installation and deliver outstanding teaching, learning and assessment practices up to Level 3. You will work with a dedicated and friendly team to support learners in achieving positive outcomes and progressing into successful careers.\n\nThere is significant potential for further development and expansion across this curriculum area, and you will play a key role in helping to shape the future of Electrical Installation at Sunderland College.\nYou will plan, promote, deliver, monitor and evaluate your teaching while supporting learners’ academic and personal progress. You will also build positive relationships with parents, employers and industry partners to ensure students receive an outstanding experience.\n\nRole Responsibilities\n\n- Plan, deliver, monitor and evaluate high-quality teaching, learning and assessment from Level 1 to Level 3 Electrical Installation.\n\n- Take responsibility for the recruitment, retention, progress and achievement of students within your programme(s).\n\n- Contribute to curriculum planning, internal and external quality assurance processes, and programme performance reviews.\n\n- Provide high-quality academic and pastoral support, including tracking, monitoring and targeted intervention where required.\n\n- Build and maintain strong employer links to support work experience, site visits and positive learner destinations.\n\n- Support marketing and recruitment activities such as open events, school visits and applicant interviews.\n\nTaking Teaching Further & Additional Incentives\n\nIf you’re making the move into further education teaching, you may be eligible for the Taking Teaching Further (TTF) programme a funded route to help industry professionals retrain as FE teachers.\n\nIn addition, for roles in high-need subjects or regions you may also benefit from the government’s targeted retention incentive (formerly “levelling-up premium”) payments, worth up to £6,000 for eligible teachers in their first five years and teaching certain shortage subjects.\n\nPlease note eligibility for both TTF and the Targeted Retention Incentive varies by role, subject area and provider, they do not apply to every vacancy.\n\nA Day in the Life of an Electrical Installation Lecturer\n\nA typical teaching timetable will draw from the following core Level 3 Electrical Installation units:\n\n- Apply Health, Safety and Environmental Considerations\n\n- Electrical Scientific Principles and Technologies\n\n- Understand Design and Installation Practices and Procedures\n\n- Understand How to Plan and Oversee Electrical Work\n\n- Understand Terminations and Connections of Conductors\n\n- Inspection, Testing and Commissioning\n\n- Understand Fault Diagnosis and Rectification\n\nClass Size\n\n- Typical class size: 16 students\n\n- This allows for hands‑on support, practical supervision, and good learner engagement.\n\nWeekly Hours Breakdown\n\n- The role is 37 hours per week, including: 24 hours of teaching per week\n\nThese are timetabled lessons, generally split across:\n\n- Classroom theory sessions\n\n- Workshop-based practical sessions\n\n- Tutorials and Global Skills\n\nDepartmental Duties – 13 hours per week\n\nThese hours support the broader delivery, quality, and improvement of the programme. Activities include:\n\n- Developing learning materials\n\n- Creating/marking assessments\n\n- Internal quality assurance tasks\n\n- Team meetings & professional discussions\n\n- Standardisation with colleagues\n\n- Student progress monitoring and admin\n\nFitting in a Teaching Qualification\n\nIf you do not already hold a teaching qualification:\n\nHow it works\n\n- The qualification is completed within the first 2 years.\n\n- Usually delivered one evening per week (3 hours).\n\n- Coursework completed alongside the job.\n\nWorkload reduction to support your transition into education:\n\n- You will receive 3 hours remission in your first year\n\n- This reduces teaching from 24 hours to 21 hours per week\n\n- Ensures time to complete training and settle into the role.\n\nWhat Support Will They Be Given?\n\nNew lecturers joining the department can expect a strong network of support, typically including:\n\n- Mentoring & Induction\n\n- A dedicated mentor within the team\n\n- Structured induction to systems, policies, and curriculum\n\n- Professional Development\n\n- Full support to achieve teaching qualifications\n\n- Opportunities for CPD in electrical installation, teaching, and assessment\n\n- Access to employer-led training opportunities\n\n- Team Support\n\n- Collaborative planning with colleagues\n\n- Regular team meetings and standardisation sessions\n\n- Shared resources and schemes of work\n\n- Student & Admin Support\n\n- Assistance from learning support teams\n\n- Helpdesk and technical support\n\n- Curriculum leadership guidance for planning and delivery\n\nWhat a Typical Day Could Look Like\n\n08:30 – 09:00 – Arrive, prepare lessons, check email and student updates\n\n09:00 – 12:00 – Teach practical or theory-based classes\n\n12:00 – 12:30 – Lunch\n\n12:30 – 15:30 – Afternoon teaching session\n\n15:30 – 17:00 – Marking, planning, curriculum development, team meetings\n\nWhat’s in it for you?\n\nJoin EPNE and you’ll be part of a culture that prioritizes your development and wellbeing, which is why all employees receive an extensive benefits package.\n\n Enjoy a generous holiday allowance (35-48 days per year, plus public holidays).\n\n Generous family leave and flexible working options (dependent on role)\n\n LGPS or Teacher Pensions Scheme, (dependent on role 15.7% - 28.68%)\n\n Access to myLifestyle benefits platform providing retail discounts and more.\n\n We offer dental, eye care & health cash plans.\n\n Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.\n\n * Free parking on most campuses.\n\nDue to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.\n\nWe believe in equal opportunities and welcome applications from all sections of the community.\n\nWe are committed to PREVENT and safeguarding the welfare of children and vulnerable adults

Job Title: Asda Fire and Security Technician\n\nLocation: Sunderland\n\nContract Type: Permanent\n\nWorking Hours: 42.5\n\nSalary: £39,199.29 Basic Salary (Inclusive of Standby Payment)\n\nBenefits: Overtime, 33 Days Holiday, Private Pension, Private Health Care, Life Insurance, Employee Discounts,Specialist Tools Provided, Company Vehicle, IT Equipment, Refer a Friend Bonus, Discounts and Cashback at hundreds of supermarkets and retailers.\n\nDue to continued success and exciting growth within our business, we’re expanding our team to support new client contracts across the UK. You’ll become part of a supportive, collaborative team where your contribution is valued, development is encouraged, and there are genuine opportunities to progress as the business continues to grow nationwide.\n\nWe have an exciting opportunity for a Fire & Security Technician role. This position is responsible for carrying out repairs and planned preventative maintenance of fire & security equipment across Asda sites.\n\nKey Accountabilities:\n\n To undertake maintenance and repairs in accordance with KPIs set by the customer including, but not limited to response, repair, first fix, and closure.\n\n To ensure all planned, reactive and statutory works designated to a CCTV engineer is carried out in accordance with contractual obligations as set out in the City FM Bookcase.\n\n To complete the PPM works within agreed timescales and to ensure all necessary paperwork is completed accurately and to the laid-down procedures and satisfactory standards.\n\n To respond promptly to service call requests from the Helpdesk during normal hours and when on call. For avoidance of doubt out of hours will be referred to the specialist in the first instance.\n\n To identify non-repairable faults in equipment and propose corrective course of action.\n\nKnowledge, Skills and Abilities:\n\nEssential:\n\n GCSE standard\n\n Electrical Competency Qualification (NVQ/City & Guilds)\n\n CCTV IP/analogue systems\n\n Fire alarm systems\n\nDesirable:\n\n IPAF licence holder (training will be provided)\n\nThe ideal candidate:\n\n Ability to work with minimum supervision\n\n Communication skills (written and verbal)\n\n Full driving licence\n\n Ability to distinguish colours to the standard required for maintenance and repair of electrical/ electronic equipment and appliances

COMPANY OVERVIEWA leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions.\n\nWith a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships.\n\nAn opportunity has arisen for a Fire & Security Technician to join the Sunderland region, delivering maintenance and compliance services across designated retail stores.\n\nCOMPANY USPNational Coverage with Dedicated Regional SupportOperating across multiple UK regions while maintaining strong local engineering teams.\n\nSpecialist Technical ExpertiseDelivering compliance-led fire and security solutions in line with current British Standards and industry regulations.\n\nStructured Service Delivery ModelClear KPIs, response times, and performance metrics supported by digital reporting systems.\n\nLong-Term Client PartnershipsSupporting large, multi-site commercial portfolios with consistent, high-quality service.\n\nJOB PURPOSETo act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations.\n\nJOB DUTIES\nCarry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets.\nConduct Fire Alarm PPM visits in accordance with BS5839 standards.\nEnsure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary.\nRespond promptly to service calls from the Helpdesk during working hours and whilst on call.\nIdentify non-repairable faults and recommend appropriate corrective actions.\nOrder replacement parts in line with company procedures and ensure timely installation upon delivery.\nComplete all documentation and digital reports accurately in line with company standards.\nLiaise with site Duty Managers during each visit to communicate repair updates and operational risks.\nCarry out surveys and technical reports as required by management.\nEnsure all works are completed in line with Health & Safety policies and company procedures.\nMaintain tools and equipment to ensure readiness and compliance at all times.\nAttend relevant training courses and complete mandatory online training modules.\nComply with all statutory regulations and company Health & Safety requirements.\n\nJOB RESPONSIBILITIES\nRepresent the company in a professional and competent manner at all times.\nBuild and maintain strong working relationships with client site teams and colleagues.\nDeliver work efficiently and cost-effectively while maintaining high technical standards.\nEnsure compliance with contractual obligations and service level agreements.\nWork collaboratively with internal teams to meet operational targets and service delivery standards.\nDemonstrate flexibility to support operational requirements and on-call rota participation.\n\nSKILLS & EXPERIENCE REQUIRED\nGCSE standard education or equivalent.\nElectrical competency qualification (NVQ or City & Guilds) desirable.\nProven experience working with Fire Alarm systems and CCTV (IP and analogue).\nFull UK driving licence.\nAbility to work independently with minimal supervision.\nGood written and verbal communication skills.\nCustomer-focused approach with a professional manner.\nPC literate and confident using digital reporting systems.\nAbility to distinguish colours as required for electrical/electronic maintenance work.\nWillingness to work flexible hours and participate in on-call duties.\n\nSALARY & BENEFITS\n£39,199 basic salary\n42.5 hours per week, full-time permanent role\n33 Days Holiday \nCompany vehicle provided + Fuel Card\nCompany pension scheme\nPrivate healthcare\nOn-call rota participation (details discussed at interview)\nOngoing training and development opportunities\nSupportive team environment within a national organisation\n\nPlease call Jason on (phone number removed) and please apply to this advert to prompt a call back

As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal communication with customers, proact

IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Train

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Netw

Ecommerce Assistant / Executive Online Sports Retailer £25,000 - £30,000 Remote role - you will be required to attend a Team meeting every 2 weeks - this will take place in North Manchester Amazon Seller experience essential Our client is an eCommerce business that sells directly to consumers in the UK and International marketplaces and they have experienced steady growth across multiple sales channels in recent years. They are now ready to move forward with ambitious plans to expand our market share both in the UK and overseas. To maximize these opportunities, they are seeking to appoint a proactive Ecommerce Assistant who is eager to make a difference within a fast-paced, small team. This is an exciting opportunity for a motivated individual with experience working within a D2C business, who also possesses creative skills to assist with the design of artwork supporting ecommerce and marketing activities. The successful candidate will assist the Marketing & Product Manager in optimizing listings across multiple marketplaces in the home market and internationally. The ideal candidate will have at least 2 years of experience with Amazon Seller Central, focusing on listing optimization and keyword research. If you have the desire to succeed, then this is a fantastic opportunity for an enthusiastic individual to join a market leader in the sports industry. Key Responsibilities • Conduct keyword research to ensure our branded products are listed and optimised to the highest standards regulations of each marketplace., • Manage and optimize product listings on Amazon Seller Central with some occasional work on additional sale channels., • Create digital assets such as infographics, banners and videos to feature on marketplaces which will enhance the Brand’s visibility and optimise sales., • Assist with the launch of new products worldwide., • Work in accordance with the Company’s pre-defined requirements to ensure a consistent brand identity across all sales channels., • Monitor product listings alongside the Marketing and Product Manager to help produce reports to measure sales performance and make recommendations for improvement., • Conduct regular market research and competitor analysis to ensure our content is in line with industry trends., • Provide support and assistance to customers making enquiries via our helpdesk system. Skills and Experience • Experience within a similar function., • Minimum 2 years of working on Amazon Seller Central (UK and International) plus knowledge of other eCommerce platforms., • Proven experience of listing optimisation and keyword research., • Experience of managing listings in international markets. Knowledge of an additional language would be beneficial but not essential., • Experience of bulk uploads on marketplaces to implement listing and price changes., • Must have a good working knowledge of Microsoft Office - specifically Excel, Word and Outlook., • Ability to create and produce creative artwork using Adobe Creative Suite or Canva., • Strong written and verbal communication skills are essential, with a keen attention to detail. Apply online or for further information contact one of our specialist consultants quoting reference number: NJR15745

COMPANY OVERVIEW A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions. With a strong national presence and a reputation for operational excellence, the business provides fully integrated maintenance services across fire safety, security systems, electrical, and building compliance disciplines. The company is recognised for its structured processes, technical expertise, and long-standing client partnerships. An opportunity has arisen for a Fire & Security Technician to join the Sunderland region, delivering maintenance and compliance services across designated retail stores. COMPANY USP National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams. Specialist Technical Expertise Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. JOB PURPOSE To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations. JOB DUTIES • Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets., • Conduct Fire Alarm PPM visits in accordance with BS5839 standards., • Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary., • Respond promptly to service calls from the Helpdesk during working hours and whilst on call., • Identify non-repairable faults and recommend appropriate corrective actions., • Order replacement parts in line with company procedures and ensure timely installation upon delivery., • Complete all documentation and digital reports accurately in line with company standards., • Liaise with site Duty Managers during each visit to communicate repair updates and operational risks., • Carry out surveys and technical reports as required by management., • Ensure all works are completed in line with Health & Safety policies and company procedures., • Maintain tools and equipment to ensure readiness and compliance at all times., • Attend relevant training courses and complete mandatory online training modules., • Comply with all statutory regulations and company Health & Safety requirements.JOB RESPONSIBILITIES, • Represent the company in a professional and competent manner at all times., • Build and maintain strong working relationships with client site teams and colleagues., • Deliver work efficiently and cost-effectively while maintaining high technical standards., • Ensure compliance with contractual obligations and service level agreements., • Work collaboratively with internal teams to meet operational targets and service delivery standards., • Demonstrate flexibility to support operational requirements and on-call rota participation.SKILLS & EXPERIENCE REQUIRED, • GCSE standard education or equivalent., • Electrical competency qualification (NVQ or City & Guilds) desirable., • Proven experience working with Fire Alarm systems and CCTV (IP and analogue)., • Full UK driving licence., • Ability to work independently with minimal supervision., • Good written and verbal communication skills., • Customer-focused approach with a professional manner., • PC literate and confident using digital reporting systems., • Ability to distinguish colours as required for electrical/electronic maintenance work., • Willingness to work flexible hours and participate in on-call duties.SALARY & BENEFITS, • £39,199 basic salary, • 42.5 hours per week, full-time permanent role, • 33 Days Holiday, • Company vehicle provided + Fuel Card, • Company pension scheme, • Private healthcare, • On-call rota participation (details discussed at interview), • Ongoing training and development opportunities, • Supportive team environment within a national organisation Please call Jason on 07939 949833 and please apply to this advert to prompt a call back. JBRP1_UKTJ

Lead daily helpdesk operations - ticket allocation, prioritisation, and workload management across the team Manage team performance, attendance, development, and wellbeing through regular one-to-ones and team meetings Monitor SLA and KPI performance and produce clear reporting for leadership* Main

Launch Your Cyber Security Career – Job Guaranteed!.Cyber attacks are rising, and companies need skilled professionals now more than ever.With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSC

We are seeking a results-driven Helpdesk Manager to lead our central Facilities Management (FM) Helpdesk. The helpdesk acts as the core operational hub for our building services, processing end-to-end maintenance and estates workflows for our clients. You will take full operational ownership of the

Launch Your Cyber Security Career – Job Guaranteed!.Cyber attacks are rising, and companies need skilled professionals now more than ever.With Newto Training’s Cyber Security Career Programme, you’ll gain 4 top certifications (Azure Fundamentals, CompTIA Security+, CompTIA CySA+, Forescout FSC

The ideal candidate will have experience in helpdesk or FM coordination and be proficient in CAFM systems. Catch22 is looking for a Helpdesk Coordinator in City of Westminster. The role focuses on managing helpdesk inquiries, scheduling resources, and tracking job progress.

Interaction Recruitment is seeking Lithuanian-speaking Service Desk Advisers in Peterborough to provide first-line IT support for external clients and ensure high customer satisfaction.This ongoing role offers competitive pay of £14.English and Lithuanian, alongside strong customer service skills.T

Manpower UK Ltd is seeking Helpdesk Operatives in Headington to provide excellent customer service.

Key Responsibilities: As a Helpdesk Apprentice your main roles and responsibilities will include: Respond to customer queries via phone and email (we handle an average of 250+ calls per day) Accurately log IT-related issues into our help desk ticketing system (full training provided) Maintenance or

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for a Helpdesk Co-Ordinator to join our Network Health team! Our mission? To switch up the status quo and becom

We’re looking for a Helpdesk Team Leader to take ownership of our day‑to‑day helpdesk operations, ensuring our colleagues and stakeholders receive timely, high‑quality support. What You’ll Be Doing Leading the day‑to‑day running of the helpdesk, ensuring requests are logged, prioritise

Role Overview: We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. Address and troubleshoot issues escalated from the 1st Line Helpdesk team.

As a 1st Line Helpdesk Engineer , you will play a key role in delivering high-quality technical support to users. Key Responsibilities Provide remote 1st line IT support to clients via phone and email Diagnose and resolve technical issues, escalating where necessary Support users across Microsoft te

Role Overview: We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. Address and troubleshoot issues escalated from the 1st Line Helpdesk team.

Market Premium) Contract type: Permanent Hours: Full time, 37 hours per week Looking to build your HR and payroll career with a trusted and supportive employer? Join HR Connect , part of the Commercial Services Group (CSG) as a HR & Payroll Helpdesk Assistant and play a key role in delivering excell

Role Overview: We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. Address and troubleshoot issues escalated from the 1st Line Helpdesk team.

Location: Kings Hill / Hybrid Salary/package: £ 25,949.Contract type: Permanent Hours: Full time, 37 hours per week The Help Desk Engineer role sits at the heart of our support service, providing day-to-day IT support to schools and education customers.You will play a key role in resolving technica

The IT Helpdesk Technician will support the Systems Applications Administrator in maintaining the organisation’s IT systems, applications and infrastructure, ensuring reliability, security and performance across the estate. Person Specification Skills & Experience Experience in an IT support or he

Role Overview: As a 1st Line Helpdesk Engineer at Arc, you will be the first point of contact for all IT-related queries and issues, playing a crucial role in ensuring the smooth and efficient operation of our internal systems and supporting our users.

Contract type: 3 Month Fixed Term Contract Hours: Full time, 37 hours per week Cantium Business Solutions have an exciting opportunity to join their dynamic helpdesk team, where the successful candidate will gain hands-on experience with a wide range of IT systems and services. Why this role matters

Why this role matters Our Helpdesk Engineer's are essential to keeping our IT services running smoothly for customers who rely on them every day.

Senior Residential Support Worker.A supportive children’s residential home in South East England is looking for an experienced.Senior Residential Support Worker.This is a fantastic opportunity for someone passionate about supporting young people and ready to step into a leadership role within resi

Role of the Bespoke Support Workers.Once any support package is in place, our bespoke support worker (s) will be responsible for:.Providing day-to-day trauma informed support set out in the child’s care plan, to meet the child’s day to day needs, promoting their safety and well-being and protect

Children and Young Person's Support Work around Durham City / County Durham Area.Day/8pm-8am Night/ Respite shifts /8am-11pm + Sleep In.Within this role you will be working with children in residential settings, as well as in the community.You will be working with a minimum staffing ratio of 2:1.Thi

An established, values-led charity is seeking a passionate and experienced professional to join its expanding accommodation services.The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase res

At Nova Care Group, we support young people on paths that put their safety and wellbeing at risk a genuine opportunity to change direction.The young people we support have been through a lot and show this through challenging behaviours.But for us, that’s not the full picture because behind every b