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Customer Sales Agent Location: Binley, Coventry (Onsite) Type: Permanent, Full-time, Mon-Fri Hours: 8am-5pm and 7am-4pm on rotation roughly every 5/6 weeks Salary: £27,500k Project Partners are now recruiting for experienced Customer Service professionals to come and join an established team of Customer Service Sale Agents in Binley, Coventry. Reporting to the Customer Service Manager Sales Helpdesk, the role is responsible for pricing and selling the clients products to customers in line with their requirements. Providing sales support, generating sales and processing sales documents. Key responsibilities will include: • Demonstrate a highly visible commitment to Health & Safety within the Customer Service Centre and ensure team members are following health and safety standards and initiatives., • Ensure all internal and external enquiries, verbal, written and digital are captured, recorded accurately and responded to within the agreed timeframe and in accordance with standard operating procedures., • Actively promote and sell the products to new and existing customers, in line with KPIs, using the companies’ institutional tools and levels of authority and in accordance with standard operating procedures., • Promote cross-selling of the company’s products and up-selling of special products in line with KPI targets., • Promptly acknowledge purchase orders, in line with standard operating procedures, to ensure customers are trading to the terms and conditions., • Provide all relevant requested details relating to queries and disputes promptly to facilitate resolution and effective cash collection., • Ensure all administration tasks are completed within the agreed timelines., • Build strong internal and external relationships with key stakeholders. Ensure there is excellent communication between the Sales Agent team and the wider business, so customer requirements and concerns are identified and dealt with promptly. Experience & Qualifications: • Previous experience of working in a fast paced, high interaction customer service environment., • Excellent communication and organisation skills., • Ability to work as part of a team., • Previous experience in a customer focused environment, committed to providing the best possible experience for our customers., • Experience of working with KPI’s in a results driven environment., • A digital mindset, ability to work with new technology and good IT skills.

As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected co

As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. This is a fantastic opportunity for an IT Network Support Engineer to further their career within a well-respected co

Technical Support Engineer / ICT Technician Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician This job is officially known with the organisation as an ICT Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Coventry, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am – 4:00pm & Friday 8:00am – 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365. The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students. DUTIES Your duties as the Technical Support Engineer / ICT Technician include: • 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues, • Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure, • Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy, • Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration, • Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions, • Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales, • Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment, • User Support & Training: Provide guidance and in-class support to staff and students where required, • Continuous Improvement: Keep up to date with emerging technologies and recommend improvements CANDIDATE REQUIREMENTS ESSENTIAL • NVQ in ICT or equivalent qualification, or relevant practical experience, • Previous experience in IT support, infrastructure support or technical support roles, • Strong working knowledge of Microsoft Windows PC and Server operating systems, • Experience with Microsoft Active Directory and Group Policy, • Knowledge of cloud services such as Microsoft 365, • Understanding of network infrastructure, wireless networks and security solutions, • Experience installing, maintaining and troubleshooting hardware and software, • Full driving licence and access to own transport, • Ability to communicate effectively with both technical and non-technical users, • Ability to work in line with safeguarding policies and maintain strict confidentiality DESIRABLE • MCP, MCSA, MCSE or CompTIA A+ certification, • ITIL Foundation qualification or experience working within ITIL frameworks, • Knowledge of virtualisation technologies such as vSphere or Hyper-V, • Experience with backup and archiving solutions, • Experience supporting mobile device deployment including Apple and Android BENEFITS • Competitive rates of pay, • Professional development opportunities, • Career pathways across the organisation, • Teacher / Local Authority Pension Scheme, • Online retail discount, • Employee Assistance Programme, • Family Friendly policies to support family & carer commitments, • Flexible Working Arrangements This role will be subject to an enhanced DBS check and Social Media check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14412 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

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