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Covenco is a Veeam Platinum Partner, operating large-scale Veeam Cloud Connect platforms with multi-integrations and leveraging the full Veeam suite—including Veeam ONE, Recovery Orchestrator, VSPC, and more. Our Managed Services team delivers reliable backup and disaster recovery solutions alongside infrastructure support across VMware, Hyper-V, Proxmox, Nutanix, and hybrid/public cloud environments (Azure, AWS, M365). BaaS, DRaaS, and IaaS are at the heart of what we do, providing proven ransomware recovery services. Key Responsibilities • Backup & DR Operations, • Monitor and manage Veeam Backup & Replication jobs and Veeam for M365., • Assist with Cloud Connect operations and basic troubleshooting., • Work with Veeam components such as Veeam ONE and VSPC for reporting and monitoring., • Support customer onboarding activities by following documented steps and completing handover checklists., • Participate in scheduled DR testing exercises under guidance. Helpdesk & Ticket Handling • Respond to backup-related incidents and service requests via Covenco’s ticketing system., • Investigate common backup failures and escalate complex issues when needed., • Provide clear updates and maintain accurate ticket documentation. Infrastructure Support • Perform routine operational tasks across VMware, Hyper-V and other Hypervisors, • Assist with basic Microsoft stack and M365 tenancy administration. Cloud & Hybrid • Learn and support implementation of Veeam backup policies for Azure/AWS and M365., • Learn and assist with Veeam for Salesforce protection tasks. Governance & Documentation • Follow Covenco’s ISO-aligned change process (E-CAB/DCAB, Four Eyes)., • Contribute to documentation such as RAMS and RCA under supervision. On-Call Support • Participate in a weekly on-call rotation (approximately 1 in 4 weeks) to provide out-of-hours support for critical incidents. Certifications (Desirable) • Working towards VMCE level, • VMware Foundational, working towards VCP level, • Microsoft Azure Administrator, • Microsoft 365 Administrator Training & Development You’ll have access to Covenco’s internal training programme and partner-led courses, including: • Veeam, • Mimecast, • Sophos, • Microsoft Location: • Hybrid role with ability to commute to our Banbury HQ and Datacentre. General Requirements: • Ability to work in the UK without sponsorship, • Full UK driving licence and own vehicle, • Valid passport (for occasional overseas travel), • Willing to undergo standard DBS vetting

Company descriptionJoin Our Team as a Vehicle Technical AdvisorAre you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff wi

Are you looking for a new exciting opportunity working as a Helpdesk Engineer to be based near Aldershot?.

Bristol (Office Based) Competitive Salary + Bonus + BenefitsAre you a HVAC Specialist with hands-on expertise in fault diagnosis across a range of ASHPs?Ready to transition off the tools and into an office-based Technical Helpdesk role? If so, this could be the perfect opportunity for you.

Passionate about starting a career in IT? Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Requir

A leading interactive entertainment company in Greater London is seeking an IT Helpdesk Engineer.

Experience in IT support or helpdesk roles (1st/2nd line).

We are recruiting a Helpdesk Coordinator to join the team located in London. As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Ensure all Reactive requests rai

A property services provider in Greater London is seeking an FM Helpdesk Operator to ensure high standards of service.

A leading data storage solutions company is seeking a Technical Support Engineer to join their Technical Support team in Greater London.The role involves handling customer queries, troubleshooting storage device issues, and managing support tickets.The ideal candidate will have excellent communicati

Previous helpdesk/customer service experience.

A leading UK transport company is seeking an Estates Helpdesk Co‑ordinator to provide first-line support for facilities-related issues.

A leading tech firm in the UK is seeking a Technical Helpdesk Support Agent to provide essential tech support and maintain customer satisfaction.

We are looking for a Senior Manager, People Services & Helpdesk to lead our HR Helpdesk (Tier 1) and shape how employees and managers access People services at Agoda. Act as the go‑to contact for stakeholders with respect to People Services & Helpdesk performance, priorities, and upcoming changes.

My client based in Maidstone are looking to recruit a Helpdesk Administrator to support their scheduling team on a permanent basis. You will be required to come from a helpdesk/ reactive based background to qualify for shortlisting. Strong experience working within a helpdesk reactive environment.

A leading global technology firm is seeking a proactive individual to join their Global Helpdesk function in Greater London.

As a member of our Helpdesk, you will serve as an integral member of the Technical Services team ensuring the seamless operation of technical and administrative functions, enhancing the employee experience in our EMEA offices.

A background in IT helpdesk support and strong customer service skills are essential.

As a Switchboard and Helpdesk Operator in our Site Services team, you'll provide a timely, professional and effective 24 hour switchboard, helpdesk and emergency response service. Receive and process face to face service requests at the Helpdesk. Follow and maintain Helpdesk procedures when new proc

A student accommodation provider is seeking a Resident Services Assistant in West Midlands, UK.This part-time role (15 hours/week) involves providing exceptional customer service, reception support, and help desk assistance.Ideal candidates will have excellent IT skills, strong communication abiliti

And as a FM Helpdesk Operator with Bellrock, you’ll do it by…. Assist the FM Helpdesk Deputy Manager with new starters in the training and supporting programme when required. Demonstrate efficiency in computer programmes, such as Outlook, Google Chrome, and other helpdesk programmes.

A leading service provider in healthcare is seeking a Switchboard/Helpdesk Operator to deliver an effective 24-hour service at Great Western Hospital.

Act as the main point of contact for client-facing helpdesk queries. Desirable: Experience in a Customer Service, Service Desk, or Helpdesk environment. Job Title: Helpdesk Administrator.

A growing organisation in St Albans is seeking a Customer Service/Coordinator to join their team focusing on the construction industry.The role involves managing incoming maintenance calls, liaising with engineers, and providing exceptional customer service.The ideal candidate should have strong att

A healthcare services company in the UK seeks a Helpdesk/Switchboard Operator.

A leading IT recruitment firm is seeking a Senior Helpdesk / Service Desk Engineer to deliver high-level technical support to customers.

MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus.

Are you looking to kickstart your career in IT with a company that values enthusiasm, reliability, and excellent customer service? We’re seeking a highly organised, confident communicator to join our friendly IT support team as an.This role is perfect for someone who enjoys problem‑solving, is e

Line IT Helpdesk Support Engineer, based Waltham Abbey (Hybrid role). The Role – 2nd Line IT Helpdesk Support Engineer. The Skills – 2nd Line IT Helpdesk Support Engineer.

We are now recruiting a Helpdesk Coordinator to join our team within Global Workplace Solutions. As a Helpdesk Coordinator, you will be the first point of contact for our clients and internal teams—providing exceptional customer service and administrative support to keep our operations running smo

Due to continued growth, they are seeking a proactive and well‑organised Helpdesk Administrator to support their busy operations team from their modern offices in Coulsdon. The Helpdesk Administrator will play a key role in ensuring the smooth coordination of projects and reactive works. Job Title

A leading helpdesk service provider in the United Kingdom is seeking a dedicated Helpdesk Team member to manage communications between clients and engineers.

A technology recruitment firm in Greater London is seeking an IT Helpdesk Analyst to provide first and second-line support in a hybrid working environment. Responsibilities include managing helpdesk tickets, onboarding employees, and offering technical support for various systems and devices.

A leading IT service provider in Greater London is seeking an experienced 1st Line IT Service Desk Engineer.In this hybrid role, you will be the first point of contact for IT-related issues, providing exceptional customer service and technical support.Responsibilities include logging incidents, trou

Previous Customer Service experience and first line or second line support or helpdesk knowledge.

A leading banking institution in Greater London is offering an IT apprenticeship for school leavers aiming for a career in IT support.The successful candidate will provide first-line support, manage service requests, and contribute to a collaborative team environment.The apprenticeship, commencing o

As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA. Previous experience in a Helpdesk, FM, or property maintenance environment preferred.

In the capacity of IT Helpdesk Support, you will assume a pivotal function in safeguarding the uninterrupted operation of all installed application hardware and software products. Demonstrated experience in providing first‑line IT helpdesk support within a large‑scale or corporate environment wh

Join a forward-thinking company as a Junior IT Engineer, where you'll provide essential hardware support and manage IT equipment.This role involves monitoring and resolving technical issues, collaborating with third-party suppliers, and contributing to IT projects.You'll play a vital part in enhanci

A leading recruitment agency is seeking a Temporary Maintenance Helpdesk Administrator in Romford, Essex.

A leading technology firm is looking for an Apple Technical Advisor in Feltham, UK.You'll support Cisco employees with technical issues on macOS and iOS devices.The ideal candidate should have entry-level experience in technical support and be comfortable with Mac and iOS systems.This position offer

Als IT Helpdesk Medewerker ben jij het eerste aanspreekpunt voor collega’s met IT-gerelateerde vragen of problemen. Verantwoordelijk voor de implementatie en het onderhoud van het helpdeskticketing systeem.

A prominent teaching hospital trust in Greater London is seeking a MEMS Helpdesk Administrator to provide high quality administrative support across its sites.

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. Experience in a helpdesk, IT support, or customer service tech role. Familiarity with remote desktop tools and helpdesk software.

A tech company in the United Kingdom is looking for an IT Support Analyst with 2-3 years of experience.This role involves providing technical support to users, troubleshooting issues, managing Active Directory, and maintaining Windows environments.Ideal candidates will have strong communication skil