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We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.
A well-established and developing Legal Firm, is seeking to recruit a Conveyancing Secretary to work in the busy Conveyancing Department at their branch office in Banstead, Surrey. Full Time - Monday ...
WE ARE HIRING IN EUROPE, NORTH AMERICA, DUBAI, AND HONG KONG, IN CASE OF INTEREST CONTACT A.WILSON@LGFGFASHIONHOUSE.COM!!! Have you already realized that an average life is not for you? Are your ...
About Journee ✈️ Hi there! 👋 Journee was created back in 2019 because our Co-Founders - Ed, Megha and James - were frustrated with the travel industry. Booking a trip yourself is a time ...
Emma is the app to manage all things money. Our mission is to empower millions of people to live a better and more fulfilling financial life. Emma was founded by engineers, who are extremely focused ...
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate ...
Job Title - 360 Recruitment Consultant - Volume Campaigns Salary £23,000 to £28,000 plus commission OTE £28,000 to £50,000 The Company * A large training, apprenticeships and training company ...
The ideal candidate will work closely with hiring managers, senior leaders, and external parties to identify hiring needs and support the company's growth and success. You will develop a strong ...
This role involves developing and implementing recruitment strategies, managing the hiring process, building relationships with external partners, and collaborating with internal stakeholders to meet ...
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Coordinating the hiring planning meetings alongside the People & Culture Business Partner. * Support the Business Partners with advertising roles internally and externally Experience of Job Boards ...
Our team focus is to enable leaders and hiring managers to attract and appoint a more representative workforce, through activating our employer brand and talent acquisition capabilities. What you'll ...
Coordinate Hiring Activities: * Assist recruiting teams with clerical duties. * Undertake tasks such as answering emails and drafting offer letters. * Prepare and post job ads online. Screen ...
Building and managing strong professional working relationships with hiring managers to fully understand and meet their current and future hiring needs and enabling them to make great hiring ...
Our "boutique RPO" solution, has helped to save our clients over £12m on hiring costs, and in 2022 we were named "Recruitment Startup of the Year", and in 2023, featured on the prestigious Startups ...
We are hiring for Delivery Drivers to join our team working with one of the world's largest Dot.com online grocery retailers. About the Role: Your role will be to deliver groceries and household ...
HR & Talent Acquisition Co-ordinator - 6months+ Working closely with the Talent Acquisition Specialist to support the business in its hiring process and following the Company's inclusive hiring ...
Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike. Our mission is to offer the best-in-class AI ...
Collaborating closely with hiring managers, you'll develop targeted strategies that attract a diverse pool of qualified candidates, fostering an inclusive and vibrant workplace culture that reflects ...
Collaborate with hiring managers to identify staffing needs and develop recruitment strategies for finance roles. * Source and attract high-caliber finance candidates through various channels ...
Lead end-to-end recruitment processes for all vacancies, from meetings with hiring managers to final offer negotiations * Utilise sourcing strategies including job boards, social media, referrals ...
You'll work closely with hiring managers to understand their needs and develop recruitment strategies to identify, engage, and hire exceptional candidates who will contribute to innovative ground ...
This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here Schneider Electric ...
Meeting with hiring managers to qualify posts, to support in role creation, salary benchmarking and job/skills evaluation, and to plan a campaign and recruitment schedule for each position
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