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At Whitbread, we're looking for a Service Delivery Manager (Product) to join our Technology & Data team and play a key role in ensuring our product services remain stable, resilient and fit for the future. In this role, you'll own the operational performance of a portfolio of business-critical services, working closely with suppliers, stakeholders and technology teams to deliver excellent service outcomes and continuous improvement. We're particularly keen to hear from people who have owned the service elements of large-scale, complex transformation programmes, ideally with deep experience of Food & Beverage (F&B) transformation. Role: Service Delivery Manager Contract Type: Full time, Permanent Location: Whitbread Court, Dunstable (Hybrid, 3 days per week Salary: Up to £60,000pa • Healthcare: Family BUPA healthcare, • 10% matched pension, • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand, • Annual Incentive of up to 20% Bonus Check out all our benefits here: about-us/benefits/ You’ll take ownership of the end-to-end service health, stability and performance of assigned product services, ensuring they meet business needs and service criticality requirements. Acting as the primary escalation point for service issues, you’ll coordinate recovery activities, provide clear stakeholder communication and drive swift resolution of incidents. You’ll manage supplier performance against agreed service levels, challenge performance where required and identify opportunities to improve service quality, efficiency and value. You’ll also play a leading role in service design, transition and operational readiness, owning the service elements of large-scale, complex transformation, including across our F&B estate, to make sure new and enhanced services are fully supportable before launch and land smoothly into live operation. Throughout, you’ll use service insights and performance data to identify risks, drive continuous improvement and support strategic decision-making. • Proven experience owning the service elements of large-scale, complex transformation programmes, from service design and transition through to stable live operation., • Deep experience of Food & Beverage (F&B) transformation, ideally within hospitality, restaurants or multi-site retail., • Strong experience managing operational technology services within a complex supplier-led environment., • Proven track record of supplier management, service performance monitoring and service improvement., • Knowledge of service lifecycle management, operational readiness and IT service management principles (ITIL)., • Experience using incident, problem and change management data to improve service performance., • Excellent stakeholder management and communication skills, with the ability to influence at all levels. Be part of our Technology Team at Whitbread Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future #J-18808-Ljbffr

Here at Whitbread, We’re looking for an experienced Smart Operations Technical Lead to shape and lead the technical direction across our Navigator, housekeeping and automation technology. This is a senior technical leadership role that brings delivery and architecture together. You’ll oversee the design and technical quality of solutions throughout the full delivery lifecycle, making sure user and operational needs are translated into clear, buildable technical requirements. Working alongside a Tech Specialist who will focus on detailed implementation, you’ll establish the technical standards and direction required to deliver secure, resilient and supportable technology across our hotel and restaurant operations. Role: Technical Lead - SmartOps Contract Type: Full time, Permanent Location: Whitbread Court, Dunstable (Hybrid, 3 days per week) • Healthcare: Family BUPA healthcare, • 10% matched pension, • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand, • Annual Incentive of up to 30% Bonus Check out all our benefits here: about-us/benefits/ You’ll set the technical direction across Navigator, housekeeping and automation, ensuring solutions meet business, user and operational needs. Working closely with product, delivery, architecture and engineering teams, you'll translate requirements into clear technical designs, delivery plans and quality standards. As the technical lead, you'll oversee the full delivery lifecycle, guiding key architectural decisions, managing technical risks and ensuring solutions are secure, resilient and supportable. You'll also provide technical oversight of systems integration partners and suppliers, while coaching technical colleagues and maintaining high engineering standards. Finally, you'll bridge delivery and architecture, helping resolve complex technical challenges and ensuring solutions are both strategically aligned and practically deliverable. • Deep knowledge of the Microsoft technology stack and experience working across Microsoft-based products, platforms or services., • Extensive experience in software development, technical architecture, solution design or a closely related technical discipline., • Experience making or overseeing significant technical and architectural decisions., • A strong understanding of the development process and the complete technology delivery lifecycle., • Experience owning and managing major incidents, including stakeholder communications and the restoration of critical services. Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future. #J-18808-Ljbffr

Here at Whitbread, We’re looking for an experienced Smart Operations Technical Lead to shape and lead the technical direction across our Navigator, housekeeping and automation technology. This is a senior technical leadership role that brings delivery and architecture together. You’ll oversee the design and technical quality of solutions throughout the full delivery lifecycle, making sure user and operational needs are translated into clear, buildable technical requirements. Working alongside a Tech Specialist who will focus on detailed implementation, you’ll establish the technical standards and direction required to deliver secure, resilient and supportable technology across our hotel and restaurant operations. Technical Lead - SmartOps Full time, Permanent Whitbread Court, Dunstable (Hybrid, 3 days per week) • Healthcare: Family BUPA healthcare, • 10% matched pension, • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand, • Annual Incentive of up to 30% Bonus Check out all our benefits here: about-us/benefits/ You’ll set the technical direction across Navigator, housekeeping and automation, ensuring solutions meet business, user and operational needs. Working closely with product, delivery, architecture and engineering teams, you'll translate requirements into clear technical designs, delivery plans and quality standards. As the technical lead, you'll oversee the full delivery lifecycle, guiding key architectural decisions, managing technical risks and ensuring solutions are secure, resilient and supportable. You'll also provide technical oversight of systems integration partners and suppliers, while coaching technical colleagues and maintaining high engineering standards. Finally, you'll bridge delivery and architecture, helping resolve complex technical challenges and ensuring solutions are both strategically aligned and practically deliverable. • Deep knowledge of the Microsoft technology stack and experience working across Microsoft-based products, platforms or services., • Extensive experience in software development, technical architecture, solution design or a closely related technical discipline., • Experience making or overseeing significant technical and architectural decisions., • A strong understanding of the development process and the complete technology delivery lifecycle., • Experience owning and managing major incidents, including stakeholder communications and the restoration of critical services. Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future. #J-18808-Ljbffr

Here at Whitbread, We’re looking for an experienced Smart Operations Technical Lead to shape and lead the technical direction across our Navigator, housekeeping and automation technology. This is a senior technical leadership role that brings delivery and architecture together. You’ll oversee the design and technical quality of solutions throughout the full delivery lifecycle, making sure user and operational needs are translated into clear, buildable technical requirements. Working alongside a Tech Specialist who will focus on detailed implementation, you’ll establish the technical standards and direction required to deliver secure, resilient and supportable technology across our hotel and restaurant operations. Role: Technical Lead - SmartOps Contract Type: Full time, Permanent Location: Whitbread Court, Dunstable (Hybrid, 3 days per week) Why You’ll Love It Here • Healthcare: Family BUPA healthcare, • 10% matched pension, • Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand, • Annual Incentive of up to 30% Bonus Check out all our benefits here:about-us/benefits/ What you’ll be doing: You'll set the technical direction across Navigator, housekeeping and automation, ensuring solutions meet business, user and operational needs. Working closely with product, delivery, architecture and engineering teams, you'll translate requirements into clear technical designs, delivery plans and quality standards. As the technical lead, you'll oversee the full delivery lifecycle, guiding key architectural decisions, managing technical risks and ensuring solutions are secure, resilient and supportable. You'll also provide technical oversight of systems integration partners and suppliers, while coaching technical colleagues and maintaining high engineering standards. Finally, you'll bridge delivery and architecture, helping resolve complex technical challenges and ensuring solutions are both strategically aligned and practically deliverable. What you’ll need: • Deep knowledge of the Microsoft technology stack and experience working across Microsoft-based products, platforms or services., • Extensive experience in software development, technical architecture, solution design or a closely related technical discipline., • Experience making or overseeing significant technical and architectural decisions., • A strong understanding of the development process and the complete technology delivery lifecycle., • Experience owning and managing major incidents, including stakeholder communications and the restoration of critical services. Be part of our Technology Team at Whitbread Through collaboration, passion and hiring the smartest minds, our Technology team builds products and services that are used by 38,000 of us at Whitbread and millions of guests. Everything from an eCommerce website that handles £2 billion in transactions per year, applications that are scalable across our 1,200 hotel and restaurants, devices that enable our teams and guests to have a seamless experience, all whilst keeping data secure. Together we’re building the hotel of the future. #J-18808-Ljbffr