Commercial Manager
3 days ago
Cardiff
Yolk Recruitment Public Sector and Not-for-Profit are proud to be partnering with Cardiff Community Housing Association (CCHA) to recruit an experienced and customer-focused Commercial Manager. This is a fantastic opportunity to join a forward-thinking, values-led housing organisation that is committed to delivering excellent services and sustainable community outcomes. The Opportunity As Commercial Manager, you will play a pivotal role in shaping and managing a diverse property portfolio, including market rent, sub-market rent, commercial properties, and Low-Cost Home Ownership (LCHO). This is a highly visible, cross-functional leadership role where you will: • Drive commercial and residential property strategies, • Oversee tenancy management, lettings, and income performance, • Ensure compliance across a varied portfolio, • Lead on service improvements and operational excellence, • Act as a key relationship manager for tenants, leaseholders, and partners You’ll be at the centre of operations - bringing teams together, improving services, and ensuring customers remain at the heart of everything. Key Responsibilities Portfolio & Strategy • Lead the commercial and sub-market rent strategy, • Oversee community centre and commercial property performance, • Identify growth opportunities across new and existing schemes Operational Management • Manage lettings, allocations, arrears, repairs, and tenancy processes, • Oversee lease agreements, compliance, and statutory requirements, • Ensure strong performance across voids, income, and maintenance Financial & Performance • Monitor budgets, income streams, and arrears, • Deliver insightful reports to senior leadership and board-level stakeholders, • Drive continuous improvement through data and customer feedback Leadership & Collaboration • Work across departments to deliver a seamless customer experience, • Lead high-risk or complex projects, • Build strong internal and external partnerships About You We’re looking for a commercially astute and customer-driven professional with: • Experience in commercial and/or residential property management, • Strong knowledge of tenancy management and lease compliance, • Proven ability to manage income, arrears, and performance metrics, • Excellent stakeholder engagement and relationship-building skills, • A track record of driving service improvements and leading change, • Confidence working with data, reporting, and influencing decision-making, • A self-starter approach who can work independently, • A commercial mindset – understands income, value, and efficiency, • Proven track record of relationship management (tenants, businesses, partners), • Resilience and the ability to drive change Benefits • Annual leave is initially 27 days plus 8 bank holidays per year with an extra day’s leave added per year up to and including the fifth year, equating to 32 days plus 8 bank holidays., • Opportunity to buy or sell up to 5 days leave each year., • Hybrid working., • Discounts across 4,000 brands and retailers across purchases including travel, food, entertainment and personal care., • Defined Contribution pension with The Pensions Trust, contributing a minimum of 5% while you contribute from 4% to support your future savings., • Health Plan. Apply Now To access the full job description and for a confidential conversation, please contact Hannah Welfoot at Yolk Recruitment. To apply, please email your up-to-date CV demonstrating how you meet the requirements of the role.