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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    10 hours ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Marketing & Social Media officer
    Marketing & Social Media officer
    4 days ago
    £15–£25 hourly
    Part-time
    London

    Location: London, Oxford or Edinburgh (travel required) Employment Type: Part-Time/Freelance Responsible to: Marketing Director The purpose of this role is to raise the profile and impact of Anglo & Phoenix Education’s services and the wider student community. The role offers flexibility to accommodate individual needs, as far as reasonably practicable, while meeting the organisation’s requirements. Key Responsibilities • Record short (≈1 minute) videos sharing UK university application insights., • Assist in the planning and execution of marketing campaigns, including both digital and in-person initiatives., • Create engaging content for social media, newsletters, and other marketing channels to raise brand awareness., • Support lead generation by connecting with prospective students, parents, and educators, fostering long-term relationships., • Represent Anglo & Phoenix Education at events, ensuring a positive and professional image. Requirements • Native-level English proficiency (Native is a must), • Currently enrolled at or recently graduated from a university in the UK., • Familiarity with the UK university application process and student life (knowledge of international transitions is a plus)., • Passionate about education and committed to education services particularly to international students., • Strong communication skills, with the ability to engage and connect with diverse audiences., • Experience in social media management, content creation, or marketing campaigns (preferred but not essential)., • Proactive, creative, and reliable, with excellent organisational skills., • Comfortable speaking on camera and interacting with potential clients. Benefits • Competitive hourly rate (£15 - £25 depending on experience) with commission (depending on performance) and flexible working hours to fit around your studies., • Opportunity to gain hands-on experience in marketing, communication, and event management., • Expand your professional network within the education and marketing sectors., • Be part of a dynamic and supportive team that values your contributions and ideas. If you’re passionate about marketing and education, please send your CV and a short cover letter explaining your interest in this role.

    No experience
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  • Executive Assistant
    Executive Assistant
    5 days ago
    Part-time
    Sanderstead, Croydon

    CEE Mirrors and The London Web are seeking a freelance Executive Assistant to assist with light administrative and digital tasks. This primarily involves cataloging products for our WooCommerce store. This role is suited for a detail-oriented individual who excels at following clear instructions, utilizing online tools, and supporting the growth of a small creative business. Initially, the work will be project-based and freelance, with potential for increased hours and responsibilities over time. Your initial tasks will include: • Adding 125 mirror products to our WooCommerce store, utilizing provided images, titles, and copy., • Liaising with local mirror suppliers., • Updating and curating social media content., • Following a detailed, step-by-step process that will be outlined during a call within a specified timeframe., • Working remotely with flexible hours, ensuring all deadlines are met. CEE Mirrors and The London Web are looking for a freelance Executive Assistant to help with light admin and digital tasks, starting with adding to our product catalog to our WooCommerce store. This role is ideal for someone detail‑oriented who enjoys following clear instructions, working with online tools, and supporting a small creative business as it grows. Initial work will be project‑based and freelance, with potential for more hours and responsibility over time. As part of the interview, you’ll add 25 product/live while we loosely guide you, to check we can work well together.

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  • Marketing and commercial manager
    Marketing and commercial manager
    9 days ago
    Full-time
    Romford

    We are seeking a dynamic and experienced Marketing and Commercial Manager to join our team. The successful candidate will be instrumental in driving enrollment, enhancing our brand's presence, and managing key commercial initiatives for our pre-school. Key Responsibilities: • Develop and implement comprehensive marketing strategies to attract prospective families and increase student enrollment., • Manage and elevate the pre-school's brand image and reputation across all platforms., • Oversee all internal and external communications, ensuring consistent messaging and engagement with parents and the wider community., • Identify and cultivate commercial partnerships and community outreach programs that align with our educational values., • Conduct market research to identify trends, competitive landscape, and new opportunities for growth., • Collaborate closely with the admissions team to streamline the enrollment process and support parent relations. Candidate Profile: • Proven experience in marketing and commercial management, ideally within the education or childcare sector., • Excellent communication, interpersonal, and presentation skills., • Strong strategic thinking and problem-solving abilities., • Demonstrated ability to manage projects, meet deadlines, and work effectively both independently and as part of a team., • A genuine passion for early childhood education and a commitment to our pre-school's mission.

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  • Sales Administrator
    Sales Administrator
    1 month ago
    £32000–£35000 yearly
    Full-time
    London

    TELECOMS EXPERENICE NECESSARY Urbancoms are looking for a highly organised , proactive professionally individual that has the skill set to multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous. Key Responsibilities • Providing a day-to-day co-ordination and administration service, • Ordering and provisioning of products and services, • Setting up client accounts, • Setting up support cases online for billing queries, • Speaking to suppliers and dealing with support cases, • Taking calls, submitting orders and logging faults, • Preparing sales order forms and sending to client on DocuSign, • Provide customer support throughout the order process, either by call or email, • Filtering calls and dealing with any queries, • Fault Reporting on all products and services, • Day to day management of the Support email inbox, • Calling existing clients to upgrade products and services by phone and email., • Fort nightly review of Aged Debt, • Change of Managements process, • Social media management, • Email correspondence to client Skills & Experiences • Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector, • Strong organisational and problem-solving skills with exemplary attention to detail, • Ability to work to deadlines and the ability to prioritise a busy workload, • A positive and can-do attitude, • Technically competent, particularly with MS Office suite, • Able to develop and document procedures and systems, • Ability to work under pressure., • Excellent written and spoken English. This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant. Appy now!

    No experience
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  • Supervisor QSR - Detroit City Burger/Chozen Noodle
    Supervisor QSR - Detroit City Burger/Chozen Noodle
    1 month ago
    £13.75–£14 hourly
    Full-time
    London

    An exciting opportunity is available with a major catering operator at The Excel Exhibition Centre, London E16. We are seeking a dedicated Supervisor to join our team due to business development. We offer highly competitive rates of pay and benefits with flexible working hours. The position is available immediately. Legacy Koncepts operates a collection of unique food and drink outlets at the Excel Centre, including our newest brand, Detroit City Burger, offering a retro twist on classic American burgers. Our other successful brands include Chozen (fresh fast Asian food) and Wrapid (hot wraps and Lavazza coffee), both with a strong presence, and Orzo’s Deli (hot and cold Italian food with freshly made pasta and deli sandwiches). As Supervisor for our Excel Exhibition Centre Outlets, you will be an energetic and flexible individual working in our thriving fast-food environments. You will be required to work a minimum of 25 hours per week (100 hours per 4-week period) on an adjustable shift pattern to suit the dynamic events schedule at Excel. You must be highly organised, able to lead by example, and provide direction and motivation to your team, efficiently prioritising workload and consistently showing initiative. What We Offer: • £13.75-£14 per hour, with a review in 6 months., • Minimum 100 hours per 4-week period, with more hours available during busy periods., • Based at Excel London., • Company benefits include an hourly performance and time-keeping bonus of up to £1.50 per hour after successfully completing a 3-month probation period., • Access to a wide range of training and development programs., • Pension contribution., • Staff meals included on workdays and a 50% discount at other times. Role Description: This role involves overseeing daily operations, leading a team of staff, ensuring compliance with company policies and food safety standards, and coordinating team activities. Responsibilities also include monitoring performance, providing feedback, handling basic administrative tasks, and ensuring organisational goals are met efficiently. Your Key Responsibilities Will Include: Skills and Qualifications: Who We Are Looking For: Our ideal Supervisor will be: • Passionate about exceptional customer service., • Experienced in a Quick Serve Restaurant environment, preferably a fast-food burger restaurant., • Experienced in supervising teams., • Self-motivated, able to multi-task, and manage their own workload., • Knowledgeable about Asian, Italian, and other world cuisines., • Ambitious and motivated, continuously seeking to upskill., • Hands-on with a can-do attitude towards daily tasks. Additionally, the ideal candidate would possess: • Ability to work at pace while maintaining high standards and attention to detail., • Excellent time management skills with the ability to meet deadlines., • Basic knowledge of Excel and Word., • Excellent numerical skills to assist with ordering and stock level management.

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