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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    1 day ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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  • Sales Advisor
    Sales Advisor
    24 days ago
    £12.71 hourly
    Part-time
    London

    Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.

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  • Business Development Manager
    Business Development Manager
    1 month ago
    £45000–£55000 yearly
    Full-time
    London

    Role Overview J Art & Design is seeking an ambitious and commercially driven Business Development Manager to support the company’s continued growth within the interior design and creative consultancy sector. The successful candidate will be responsible for identifying new business opportunities, developing client relationships, promoting the company’s design services, and supporting business growth through strategic partnerships and market development. This role combines business development, marketing, client engagement, and project coordination to enhance brand awareness and expand the company’s presence across residential, commercial, and hospitality sectors. The Business Development Manager will work closely with the management and design teams to convert business opportunities into successful projects while maintaining high standards of client service and professional representation. Key Responsibilities • Develop and implement business development strategies aligned with the company’s commercial objectives and growth plans., • Identify and pursue new business opportunities within the residential, commercial, hospitality, and property sectors., • Build and maintain long-term relationships with clients, architects, developers, contractors, suppliers, and other industry partners., • Conduct market research and competitor analysis to identify emerging trends and potential business opportunities., • Promote the company’s interior design, branding, and creative consultancy services through networking, exhibitions, business events, and digital channels., • Prepare business proposals, presentations, quotations, and client pitches to secure new projects., • Coordinate with the design team to ensure client requirements are communicated effectively and projects are delivered successfully., • Monitor sales activities, business development performance, and client engagement, providing regular reports and recommendations to senior management., • Maintain accurate client records and business opportunities through CRM systems and internal databases., • Represent the company professionally at client meetings, networking events, exhibitions, and industry functions. Requirements • Bachelor’s degree in Business, Marketing, Management, or a related discipline., • Proven experience in business development, sales, account management, or client relationship management., • Strong commercial awareness and excellent negotiation skills., • Excellent communication and presentation skills with the ability to build lasting client relationships., • Strong organisational and project management skills with the ability to manage multiple priorities., • Self-motivated, proactive, and results-oriented with strong problem-solving abilities., • Proficiency in Microsoft Office and CRM systems., • Ability to work independently and collaboratively within a creative and fast-paced environment. Desirable Requirements • Experience within the interior design, architecture, property, construction, creative, or luxury lifestyle sectors., • Experience in marketing, branding, or digital business promotion., • Knowledge of project coordination and client relationship management within design consultancy services., • Existing professional network within the design, property, or construction industries would be advantageous.

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