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About the Role We are seeking a highly motivated Shift Engineer to support the critical operations of a modern data centre environment. The successful candidate will be responsible for ensuring maximum uptime, reliability, and operational efficiency of all critical infrastructure systems including electrical, mechanical, HVAC, fire suppression, and building management systems. This role operates on a rotating shift pattern and is ideal for candidates with experience in mission-critical facilities, industrial maintenance, or data centre operations. Key Responsibilities • Monitor, operate, and maintain critical data centre infrastructure systems., • Perform planned preventative maintenance (PPM) and reactive maintenance on electrical and mechanical equipment., • Respond to alarms, incidents, and system failures within SLA timelines., • Conduct routine inspections of UPS systems, generators, switchgear, CRAC/CRAH units, chillers, and fire systems., • Support vendor management and supervise third-party contractors during maintenance activities., • Ensure all maintenance activities comply with health & safety regulations and operational procedures., • Maintain accurate logs, reports, and shift handover documentation., • Participate in emergency response and incident management procedures., • Assist with energy efficiency and continuous improvement initiatives., • Ensure uptime and reliability targets are consistently achieved. Required Skills & Experience • Experience in data centre operations, facilities maintenance, or critical environments., • Strong understanding of electrical and/or mechanical systems., • Knowledge of UPS, generators, HVAC, BMS, and power distribution systems., • Ability to troubleshoot faults under pressure in a live operational environment., • Familiarity with CMMS systems and maintenance reporting tools., • Strong communication and teamwork skills., • Ability to work rotating shifts including nights, weekends, and holidays. Preferred Qualifications • HNC/HND, NVQ, Diploma, or Degree in Electrical or Mechanical Engineering., • Data centre or critical environment certifications are advantageous., • IOSH/NEBOSH or equivalent health & safety certification preferred., • Experience working in Tier III or Tier IV data centres is a plus.

About the job Job summary Threat and Vulnerability Manager This role is for an experienced professional in vulnerability management and threat intelligence to join our Cyber Operations team. You will work closely with colleagues across the organisation to further mature and continuously improve our cyber defence capabilities. Cyber Operations forms part of a wider, well established security function operating within a highly regulated environment. In this role, you will lead and continuously enhance the management of vulnerability assessments across our hybrid IT estate. You will prioritise remediation activities using a risk based, threat informed approach, collaborating with stakeholders to strengthen the security posture of our systems and services. You will also develop and mature our threat intelligence capability, identifying and maintaining relevant intelligence sources to inform tactical, operational, and strategic decision making. You will produce and share high quality threat intelligence products with internal and external stakeholders and use this intelligence to support vulnerability management and threat hunting activities. Additionally, you will contribute to incident response processes and provide support to colleagues responsible for the IPO's protection, detection, and response capabilities. If you have strong relevant expertise, excellent communication skills and a collaborative working style we would love to hear from you. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: Vulnerability Management (Primary Focus) • Lead and enhance the organisation's vulnerability management programme, including our Penetration Testing programme across a complex hybrid IT environment covering both infrastructure and applications. This will include scoping, scanning, prioritising work, engaging with stakeholders, and ensuring remediation activities happen in a timely fashion., • Prioritise vulnerabilities using a riskbased, threatinformed approach to support organisational objectives, regulatory requirements, and audit needs., • Oversee the full lifecycle of vulnerabilities, including triage, mitigation planning, remediation recommendations, and stakeholder coordination., • Develop and maintain vulnerability management policies, procedures, standards, and best practice guidance. Threat Intelligence • Produce high quality tactical, operational, and strategic intelligence assessments and briefings using analysis and interpretation of current threat intelligence. Utilising and liaising with internal stakeholders, commercial sources, open-source intelligence and government partners to provide a rounded, comprehensive view of the current threat landscape., • Lead initiatives to strengthen the organisation's intelligence capability and participate in information sharing communities. Cyber Risk Management • Play an integral part in Cyber Security risk management, conducting risk and threat assessments aligned with regulations. Using your knowledge of standards and expertise to support our stakeholders by providing pragmatic and proportionate advice and best practice guidance. Metrics & Reporting • Develop and maintain actionable metrics that demonstrate the effectiveness of the organisation's vulnerability management and threat intelligence capabilities. Incident Response Support • Contribute to and enhance our incident response processes, representing Cyber Security in operational incident calls, keeping stakeholders informed and liaising with government bodies to ensure timely and effective management of threat intelligence and threat hunting. Person specification Essential Technical • Strong understanding and experience of vulnerability management, threat intelligence and security operations within a complex enterprise environment, • Experience of managing and developing penetration testing programs, • Knowledge of secure development practices and where security testing for vulnerabilities fits into the Software Development Lifecycle (SDLC), • Broad technical knowledge, especially around hybrid and cloud architectures, identity management and application security. Essential Experience • Highly organised and self-motivated, able to manage and deliver on multiple concurrent tasks., • Excellent communication and interpersonal skills. Ability to interact with stakeholders of all levels with the ability to explain complex security concepts to non-technical audiences., • A team player who is enthusiastic about contributing to the overall success of the team and collaborating with stakeholders of all levels., • Sense of urgency and an ability to respond to tasks proactively and promptly., • Continually stay abreast of emerging security technologies, threats and trends. Self-motivated to drive their learning needs. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 500-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. Technical • Provide a 250-word example that demonstrates your technical ability:, • Penetration testing (focussed on managing penetration testing programs rather than conducting the tests yourself) :, • Level - Practitioner, • Make sure it aligns with the Technical criteria listed in the Person Specification. Penetration testing - UK Government Security - Beta For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Seeing the Big Picture, • Managing a Quality Service, • Changing and Improving Technical skills We'll assess you against these technical skills during the selection process: • Penetration testing (focussed on managing penetration testing programs rather than conducting the tests themselves) : Level - Practitioner Penetration testing - UK Government Security - Beta Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact The assessment process will comprise of the following: Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and your 500 word Personal statement will demonstrate your Experience against the essential criteria listed person specification. Technical Provide a 250-word example that demonstrates your technical ability against the Technical criteria listed in the Person Specification. Penetration testing - (focussed on managing penetration testing programs rather than conducting the tests yourself) : Level - Practitioner Stage 2 - Interviews If invited to interview Behaviours, Experience and Technical based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Technical Success Profile. Further details will be provided in the invite to interview information. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

The starting salary for this role is £47,142 per annum based on a 36-hour working week. We are looking for two proactive and inquisitive Service Delivery Consultants who are customer‑focused and passionate about using data to drive continual improvement in IT Service Management. Your designated office base will be Woodhatch Place, Reigate but you will often find our team members working from home or in a range of council locations, thanks to our hybrid and flexible working offer. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service option to buy up to 10 days of additional annual leave a generous local government salary related pension up to 5 days of carer's leave and 2 paid volunteering days per year paternity, adoption and dependants leave an Employee Assistance Programme (EAP) to support health and wellbeing learning and development hub with a wealth of resources wellbeing and lifestyle discounts including gym, travel, and shopping a chance to make a real difference to the lives of our residentsAbout the Role In this role you will work closely with the Service Delivery Manager and wider IT teams to monitor service performance, identify improvement opportunities, and support the delivery of reliable, high‑quality IT services. You will support the Service Delivery Manager with service performance management, including KPIs, service reviews and benefits tracking, while managing service improvement activity. The role involves analysing support data and customer insight to identify trends, contributing to problem management, supporting business and IT analysis, and assisting during major incidents and post‑incident reviews. As a Service Delivery Consultant, you'll have the opportunity to make a real difference in how IT services work for customers. You'll work closely with the Service Delivery Manager and IT teams, using service data and customer insight to spot what's working well and where things can be better. Your work will directly influence service performance, improvements, and learning from incidents, helping move IT services towards a more proactive, reliable, and customer‑focused way of working. You will also be supported to learn and grow in this role. You'll gain hands‑on experience across service improvement, problem management, stakeholder engagement, and IT service analysis, while working alongside experienced professionals. If you're curious, enjoy working with data, and want to build your skills while shaping the future of IT service delivery, this role offers a great opportunity to do exactly that. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience in IT Service Management and/or continuous improvement A structured and analytical approach to problem‑solving Confidence in engaging and working with a range of stakeholders Strong organisational skills Must have ITIL and PRINCE2 Agile Foundation qualificationsTo apply, we request that you submit a CV and you will be asked the following question: Within our team, we use evidence‑based data to make strategic decisions and drive service improvement. Please describe one example where you have led or significantly contributed to a service improvement initiative using data to influence an outcome. In your response, please cover: Problem definition: What issue or opportunity were you trying to address? Data and insight: What data did you use, and how did you gather, validate, and analyse it? Case for change: How did you translate the data into a business case or justification? Influence and decision‑making: How did you engage stakeholders and influence the decision to proceed? Implementation: How was the change delivered, and what was your role? Outcomes and learning: Did you achieve the intended outcomes? What measures did you use to assess success, and what would you do differently?Please be clear about your personal contribution throughout the initiative. Before submitting your application, we recommend you read the job description and our Life at Surrey handbook to get an insight into working at Surrey. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 24/05/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information on our website. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs

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