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\n Your new company \n Our client is a well-regarded UK law firm seeking an experienced Senior Defendant Serious Injury Solicitor to join its established insurance litigation team. \n This is an excellent opportunity for a defendant personal injury specialist with defendant multi-track EL/PL experience to handle a varied caseload of complex and high-value serious injury matters on behalf of insurer, retail and corporate clients. Working as part of a successful team, you will manage cases from inception through to resolution, including litigated matters proceeding to trial. \n The successful candidate will enjoy significant autonomy, direct client exposure and the opportunity to work on technically challenging and commercially important claims. Your new role \n As a Senior Defendant Serious Injury Solicitor, you will be responsible for: \n\n • Manage a caseload of complex defendant personal injury and serious injury claims.\n, • Handle multi-track Employer's Liability and Public Liability matters from litigation through to trial.\n, • Provide strategic legal advice to insurer and corporate clients.\n, • Investigate liability and quantum issues.\n, • Draft court documents, pleadings, witness statements and settlement documentation.\n, • Instruct and liaise with counsel, medical experts and other third parties.\n, • Conduct negotiations and achieve favourable outcomes through settlement or litigation.\n, • Maintain strong client relationships through excellent communication and service delivery.\n, • Support the development of junior team members where appropriate.\n, • Ensure compliance with CPR, litigation protocols and client service standards.\n\n What you'll need to succeed \n\n • Qualified solicitor or chartered legal executive with 5+ years experience handling or assisting on defendant EL/PL matters (essential)\n, • Significant defendant personal injury litigation experience.\n, • A strong background handling complex and multi-track EL/PL claims.\n, • Experience managing high-value claims through the litigation process.\n, • Excellent knowledge of the Civil Procedure Rules and litigation procedures.\n, • Strong technical, analytical and problem-solving skills.\n, • Commercial awareness and a client-focused approach.\n, • Exceptional organisational and case management abilities.\n, • Excellent written and verbal communication skills.\n, • Experience defending retail liability claims would be advantageous but is not essential.\n\n What you'll get in return \n\n • Competitive salary and benefits package.\n, • Hybrid and flexible working arrangements.\n, • Competitive annual leave entitlement.\n, • Private medical insurance.\n, • Pension scheme.\n, • Life assurance and healthcare benefits.\n, • Employee wellbeing and assistance programmes.\n, • Clear career progression opportunities.\n, • A collaborative and supportive team environment.\n, • High-quality work with a respected national client base.\n\n What you need to do now \n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV \n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays

Senior Claims Handler - Bradford - Up to £40,000 Join a leading insurance firm near Leeds and take ownership of a diverse commercial claims portfolio - with the autonomy, support and flexibility to do your best work. This is a role for an experienced claims professional who's ready to step up and make an impact. You'll handle a broad range of commercial claims across Motor/Fleet, Property and Liabil... ZIPC1_UKTJ

Your new company Our client is a well-regarded UK law firm seeking an experienced Senior Defendant Serious Injury Solicitor to join its established insurance litigation team. This is an excellent opportunity for a defendant personal injury specialist with defendant multi-track EL/PL experience to handle a varied caseload of complex and high-value serious injury matters on behalf of insurer, retail and corporate clients. Working as part of a successful team, you will manage cases from inception through to resolution, including litigated matters proceeding to trial. The successful candidate will enjoy significant autonomy, direct client exposure and the opportunity to work on technically challenging and commercially important claims. Your new role As a Senior Defendant Serious Injury Solicitor, you will be responsible for: Manage a caseload of complex defendant personal injury and serious injury claims. Handle multi-track Employer's Liability and Public Liability matters from litigation through to trial. Provide strategic legal advice to insurer and corporate clients. Investigate liability and quantum issues. Draft court documents, pleadings, witness statements and settlement documentation. Instruct and liaise with counsel, medical experts and other third parties. Conduct negotiations and achieve favourable outcomes through settlement or litigation. Maintain strong client relationships through excellent communication and service delivery. Support the development of junior team members where appropriate. Ensure compliance with CPR, litigation protocols and client service standards. What you'll need to succeed Qualified solicitor or chartered legal executive with 5+ years experience handling or assisting on defendant EL/PL matters (essential) Significant defendant personal injury litigation experience. A strong background handling complex and multi-track EL/PL claims. Experience managing high-value claims through the litigation process. Excellent knowledge of the Civil Procedure Rules and litigation procedures. Strong technical, analytical and problem-solving skills. Commercial awareness and a client-focused approach. Exceptional organisational and case management abilities. Excellent written and verbal communication skills. Experience defending retail liability claims would be advantageous but is not essential. What you'll get in return Competitive salary and benefits package. Hybrid and flexible working arrangements. Competitive annual leave entitlement. Private medical insurance. Pension scheme. Life assurance and healthcare benefits. Employee wellbeing and assistance programmes. Clear career progression opportunities. A collaborative and supportive team environment. High-quality work with a respected national client base. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Are you ready to take the next step in your career with a highly respected, expanding brokerage? Our client is an independent, people-focused brokerage entering an exciting phase of growth. Known for delivering tailored insurance solutions and building genuine client relationships, they are now strengthening their commercial division and are looking to bring in a talented individual to be part of that journey. This isn’t a corporate, target-driven environment. Instead, you’ll be joining a collaborative, supportive team where you’re encouraged to get involved, contribute ideas, and develop your career at a pace that suits you. As a bonus, it’s a dog-friendly office so being comfortable around four-legged colleagues is essential! We are seeking a Commercial Account Handler to join the organisation, based in the Bradford area. This is a full-time, permanent position offering a salary of up to £35,000 depending on experience. The Role This is a varied and engaging position, ideal for someone who enjoys relationship management and wants to continue developing their technical expertise. You’ll manage a small portfolio of clients while supporting wider team activity. Key responsibilities include: Handling renewals, mid-term adjustments (MTAs), and new business enquiries Negotiating with insurers and clients to secure the best outcomes Issuing accurate and compliant documentation Assisting with claims handling Supporting Account Executives across a broad commercial portfolio Building and maintaining strong, long-term client relationships This role would suit someone already established as a Commercial Account Handler, or someone ready to step up and take ownership of their own book of business. About You Experience within commercial insurance Acturis experience preferred Cert CII qualified (or keen to work towards it) Strong customer service and relationship-building skills Proven track record in client retention Professional, proactive, and detail-oriented approach Good understanding of FCA and DPA regulations Excellent communication skills What’s on Offer A supportive, non-corporate working environment Genuine opportunities for progression with structured development pathways Investment in your professional growth A collaborative team culture where your contribution is valued If you’re looking to grow your career within an ambitious and supportive brokerage, this is a fantastic opportunity to be part of something exciting. Elite Staffing Solutions are acting as an Employment Agency on this vacancy

Insurance Account Handler - Bradford Our client, a well-established and reputable insurance brokerage, is hiring for a proactive and customer-focused Insurance Account Handler to join their growing team in Bradford. This is a fantastic opportunity to manage a diverse portfolio of commercial clients, deliver outstanding service, and build long-term relationships. What you'll be doing: • Managing and developing a portfolio of commercial insurance clients, • Handling client enquiries professionally and promptly, • Preparing and issuing new business quotations, renewals, and mid-term adjustments, • Liaising with insurers to secure competitive terms and premiums, • Ensuring all documentation is accurate, compliant, and issued within deadlines, • Maintaining client records via CRM and policy management systems, • Supporting clients through the claims process with regular updates, • Identifying cross-selling and up-selling opportunities, • Ensuring FCA compliance and contributing to team performance What you'll bring: • 1-2 years' experience in an insurance role (broker or insurer), • Strong understanding of general insurance products and principles, • Experience with Acturis is essential, • Excellent communication skills with a client-focused approach, • Attention to detail and organisational skills, • Confident negotiating with clients and i...

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As Customer Operations Manager, you’ll own the full post-purchase physical experience — ensuring every order arrives on time, well-packed, and reflective of KatKin’s high standards. Sitting within the CX Operations team, you’ll lead initiatives to improve courier performance, packaging, and operational efficiency. You'll work cross-functionally with Fulfilment, Quality, Tech, and external partners, translating customer insights into meaningful improvements. You’ll also build and lead a growing Customer Operations team, setting a culture of accountability and customer-first thinking. As we scale, you’ll help adapt our delivery experience for new markets. Expect regular travel to our Kitchen in Suffolk to stay close to our fulfilment operation and collaborate on-site. Team leadership & development You’ll build and manage a growing Customer Operations team, defining clear roles, setting goals, and fostering a high-performance culture. As a hands-on leader, you’ll coach and support your team to deliver consistently excellent results as the business scales. Delivery and quality performance You’ll own the end-to-end physical experience — from when an order is placed to when it arrives — ensuring it’s timely, accurate, and up to KatKin’s high standards. This includes improving packaging durability, unboxing quality, and reducing complaints and compensation through root-cause analysis and fixes. Courier and partner management You’ll manage key delivery partners like DPD, holding them accountable to performance metrics and leading service improvement initiatives. You’ll also handle courier claims and feedback loops, ensuring partner performance reflects our customer-first standards. Customer insight and process improvement You’ll translate customer feedback into actionable improvements across Fulfilment, Tech, and Product, ensuring fast, visible feedback loops. You’ll also support tooling upgrades, automation efforts, and delivery forecasting to streamline operations and enhance service reliability. International readiness and scaling You’ll help evolve our operations for global growth, adapting delivery models, packaging, and internal processes for new markets while ensuring consistency, quality, and customer satisfaction remain at the core. Experienced and customer-obsessed You bring 3–5 years of experience in CX, fulfilment, logistics, or a similar environment, with a strong track record of improving operational performance and customer outcomes. You care deeply about the customer experience and take pride in delivering quality at every step. Data-driven and detail-focused You’re confident using data and feedback to spot patterns, solve problems, and guide decisions. Highly organised and detail-oriented, you thrive in fast-paced environments and know how to prioritise without dropping the ball. Hands-on and solutions-led You stay close to the work, whether resolving a delivery issue, refining packaging, or diving into complaint trends. You lead by example and aren’t afraid to roll up your sleeves to get things done. Strategic and scalable thinker You balance short-term fixes with long-term improvements. You know how to zoom in on daily issues and zoom out to plan for growth, including adapting processes for international expansion. Collaborative team leader You’ve managed individuals or small teams before, with a focus on clear goals, feedback, and development. You work well across teams and with external partners, and you're skilled at turning ideas into action through strong communication and buy-in. What We Offer: Career-defining opportunity: Play a pivotal role in scaling our brand quickly. Competitive package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@katkin.com: Tell us about a time you uncovered a recurring issue affecting the customer experience. How did you identify the root cause, and what did you do to resolve it? Describe a situation where you worked across teams or with external partners to improve an operational process. What challenges did you face, and how did you drive change? Share an example of how you’ve used data or customer feedback to inform a decision or improvement. What was the impact? Which brand’s physical customer experience has impressed you recently, and why? What would you apply from their approach in a role like this?

Data Software Engineer (Python PySpark) Remote UK to £95k Are you a data savvy Software Engineer with strong Python coding skills? You could be progressing your career in a senior, hands-on Data Software Engineer role as part of a friendly and supportive international team at a growing and hugely successful European car insurance tech company as they expand their UK presence; their platform enables an insurance quote to be made to the consumer within 60 seconds, using just 4 clicks. As a Data Software Engineer within the Claims team you will help shape the architecture of data products, building reusable technology that enables teams to ingest, store, transform and serve their own data products. You'll take a lead in data transformation, setting up best practices in areas like Data modelling, performance optimisation and Data Governance to ensure that the data used within the business is consistent, available and reliable. You will be supported with continual learning and self development opportunities and will be encouraged to contribute to testing open source tools and engaging in community building activities such as meet-ups, keeping up to date with new and emerging technologies and methods. Location / WFH: You can work from home on a full time basis from anywhere in the UK or work a hybrid model from the London office depending on your location / preferences. About you: • You are degree educated in a relevant discipline, e.g. Computer Science, Mathematics, • You have a software engineering background with advanced Python and PySpark coding skills, • You have experience in batch, distributed data processing and near real-time streaming data pipelines with technologies such as Kafka, • You have experience of Big Data Analytics platform integration with AWS, • You have a strong understanding of RDBMS, Data Warehousing, Data Modelling, SQL (Redshift, PostgreSQL) and NoSQL databases, • You have a good appreciation of software engineering best practices, DevOps, CI/CD, IaC, • You have excellent communication skills What's in it for you: As a Data Software Engineer (Python Spark AWS) you will earn a competitive package: • Up to £95,000 salary, • Remote working including flexible working hours, • Workplace nursery scheme, • Enhanced maternity package, • 25 days holiday plus ability to buy or sell 5 days p/year + extra "duvet day", • Pension, Private Medical and Dental Insurance, Life Assurance, Employee Assistance Programme, • Weekly Yoga and monthly Acupuncture sessions, Headspace membership, • Diverse, inclusive team environment with a range of support networks, • A range of other perks including Perkbox, cycle to work, season ticket loan Apply now to find out more about this Data Software Engineer (Python Spark AWS) opportunity. Ref: PR/100084/A/KS/100725

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a collaborative, self-motivated Global IT Operations Manager to join our growing IT & Security team. As our Global IT Operations Manager, you’ll help scale and operate our internal IT systems, supporting a distributed, global workforce across the US, Canada and Europe, focusing on identity and access management, SaaS administration, and employee technology experience. You’ll collaborate closely with Security, People, and business stakeholders to design and deliver IT capabilities that improve efficiency, reliability, and employee productivity across the organization. • Lead and develop a distributed team of IT professionals across the US and Europe, supporting day-to-day operations and team growth, • Support IT operations across a globally distributed workforce, • Own core IT service operations, including user provisioning, access management, SaaS administration, and endpoint lifecycle management, • Manage identity and access systems (e.g., Okta), ensuring secure, scalable, and efficient access workflows, • Drive automation of IT processes such as onboarding, offboarding, and access changes using tools like Tines or similar platforms, • Administer and optimize SaaS platforms including Google Workspace, Slack, Zoom, GitHub Enterprise, and others, • Track SaaS license usage, monitor spend, and identify opportunities for cost optimisation and tooling improvements, • Partner with Security, People, and business leaders to ensure compliance, access governance, and strong employee experience, • Support the transition of IT operations from an external provider to an in-house team, improving service quality and operational visibility, • Define and track key IT metrics (e.g., provisioning speed, service quality, system usage) to drive continuous improvement, • 5+ years of experience in IT, including at least 2+ years managing IT teams or functions, • Experience administering Google Workspace or similar enterprise productivity platforms, • Strong experience managing SaaS applications, including provisioning, access control, and license management, • Hands-on experience with identity and access management systems, ideally Okta or similar SSO platforms, • Strong people leadership skills with a proven ability to coach, develop, and retain talent, • Experience with IT automation tools (e.g., Tines, BetterCloud, Zluri, or similar), • Experience managing endpoints and device lifecycle processes in a modern SaaS environment, • Ability to manage distributed teams and collaborate effectively across regions and functions, • Experience supporting or contributing to the transition from outsourced IT services to an in-house IT function, • Experience building IT processes, workflows, and operational playbooks from the ground up, • Strong interest in improving IT efficiency through automation and systems thinking, • Familiarity with IT security best practices and access governance, • Experience working in a high-growth SaaS or technology environment, • Interest in journalism, media, or social platforms, • Communicate clearly and effectively with both technical and non-technical stakeholders, • Take ownership of their work and proactively identify opportunities for improvement, • Balance speed and quality when delivering operational and systems improvements, • Approach problem solving with strong analytical thinking and sound judgment, • Work collaboratively across teams and contribute to a positive team environment, • Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery. Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • 30 minute interview with a member of our Talent Team, • A 1 hour zoom interview with the hiring manager, • Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads, • 30 minute executive interview This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. For roles based in Europe, we offer a competitive salary range aligned with local market value. • The base salary for this role in the UK is between £78,000 - 92,000 GBP, • The base salary for this role in Ireland is between 52,000 - 61,000 EUR. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Remote Work, Forever • Fully distributed team with a permanent remote setup, • Home office stipend, phone and internet reimbursement, coworking membership, • Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation • Competitive geo-neutral pay in the U.S., • Annual reviews to ensure equity and market alignment, • Standardized bonus or commission structure, • 401(k) with employer contributions, • Equity opportunities Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents, • 100% premium coverage for individuals on high-deductible plans, • 24/7 Virtual Care and Employee Assistance Program, • Employer-funded HSA contributions and other pre-tax benefits, • Quarterly wellness stipend and free Headspace subscription Time Off & Family Benefits • 4+ weeks of PTO, plus paid sick and mental health days, • 13 paid holidays with the option to swap for personal days, • Up to 16 weeks of fully paid parental leave Learning and Development • Transparent pathways for internal mobility and promotion, • Bi-annual performance reviews, team workshops, and leadership training, • Unlimited access to Coursera and O’Reilly, • 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture • Commitment to equity and valuing diverse perspectives, • Agile, founder-led company focused on collaboration and innovation, • Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.S.-based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. #LI-Remote Please note: For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application. Muck Rack does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. Note to applicants/job seekers: We have recently been made aware of scams impersonating Muck Rack’s HR team. Please be cautious of these attempts to elicit banking or other financial or sensitive information. Muck Rack will never request financial information during the interview process, and follow ups for interviews or next steps will always come from an ‘@muckrack.com’ email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to _.

Salary: £25,000 per annum (£25,500 on probation pass) Role type: Permanent Location: Remote First with requirement to attend an office day in Peterborough once a month Reports to: Repairs Manager, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, we are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (GreenGenUK, Geowarmth, The Little Green Energy Company and IMS) 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 280+ Employees - We have over 280 passionate employees transforming the industry across the Group, one home at a time The Role We’re looking for organised, proactive individuals who thrive in a fast-paced, evolving environment. The Repairs Team is central to our operations, managing customer repair requests across heating, plumbing, electrics, and appliances. Acting as the key link between customers, engineers, and suppliers, you’ll ensure issues are resolved efficiently and cost-effectively. While we work remotely, you’ll need to be based in or near Peterborough to attend monthly in-person team meetings. Shift patterns available Full time (37.5 hrs) 7.5 hour shifts on rotation, with working hours between 8:00-19:30 (including 1 full weekend in 3-4 on rotation). Responsibilities: Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time. Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements. Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically. Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity. Assess engineer reports following the completion of a visit to determine next steps. Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix. Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable. Support: Support other operations teams when they reach out to get more information on repairs or claims. Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes. What we’re looking for Our ideal colleague will exhibit all of the following attributes: Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems. Organisation: Highly organised and able to prioritise operational tasks for the best customer output. Initiative: A self-starter with a customer-centric mindset who gets a kick from resolving customers' problems. Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome. Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service. Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks. Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing. Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome. Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers. Extra Credit: Similar experience in insurance, maintenance and repairs company Our Recruitment Process: Please amend the below to the interview process you have for this role. Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Repairs Manager (1 hr) Final Interview: Final interview with a member of senior management or our senior leadership team (30mins) We have an ever expanding list of benefits that currently includes: 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday Flexible remote working - with requirement to attend our Peterborough office on a monthly basis Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via _ Menopause support from _, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button. We have a bold vision: to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey. Our values—Trust, Openness, Passion, Innovation, and Care—serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.We are seeking a highly experienced Global Delivery Lead to drive the expansion and excellence of our Professional Services Delivery organization across multiple regions. This role is pivotal in scaling our delivery operations, ensuring consistent execution across geographies, and maintaining strong client satisfaction. The ideal candidate will have a proven track record in expanding delivery organizations, particularly within the Professional Services domain, alongside deep expertise in Insurance Software, Business Transformation, and large-scale program execution.Strategic Leadership & Expansion • ·Develop and execute a global delivery strategy, expanding our Professional Services operations into new regions., • Establish and optimize regional delivery hubs, ensuring alignment with market demands and client needs., • Collaborate with leadership to define scalable delivery models that enhance efficiency, profitability, and customer satisfaction.Delivery Excellence & Execution, • Oversee the end-to-end delivery of large-scale programs, ensuring high-quality execution and alignment with business objectives., • Drive best practices in delivery governance, program management, and risk mitigation., • Ensure seamless implementation and integration of insurance software solutions, maximizing business value for clients., • Monitor and enhance KPIs related to project success, cost efficiency, and client satisfaction. Client Engagement & Business Transformation • Act as a trusted advisor to clients, ensuring alignment between our solutions and their business transformation goals., • Work closely with key stakeholders, including C-level executives, to shape delivery roadmaps and drive strategic initiatives., • Lead continuous improvement initiatives to enhance delivery methodologies, tools, and frameworks.Team Leadership & Growth, • Build, mentor, and develop high-performing delivery teams across multiple regions., • Foster a culture of accountability, collaboration, and innovation within the delivery organization., • Ensure alignment between Professional Services, Product Development, and Customer Success teams to drive seamless client experiences., • 10+ years of experience in Professional Services Delivery, with a strong focus on expanding delivery organizations across multiple regions., • Deep expertise in Insurance Software and Business Transformation, with a proven track record of leading complex implementation programs., • Strong leadership experience in scaling and optimizing delivery teams in a global environment., • Hands-on experience with enterprise software deployments, preferably in insurance technology or financial services., • Exceptional stakeholder management skills, with experience engaging with C-level executives., • Strong knowledge of delivery methodologies (Agile, Waterfall, Hybrid, etc.), governance, and risk management frameworks., • Proven ability to drive operational excellence and continuous process improvements in delivery organizations., • Strong communication, negotiation, and decision-making skills.Preferred Qualifications, • Experience in expanding Professional Services operations in Europe, APAC, or LATAM., • Familiarity with core insurance systems (Policy Admin, Claims, Billing, etc.) and their implementation challenges., • MBA or relevant certifications (PMP, SAFe, ITIL, etc.) are a plus., • Become part of a fast-growing insurance software vendor with multinational teams across Europe. Currently, we have offices in over 7 different countries, including Bulgaria (Sofia & Burgas), Germany (Munich), Denmark (Copenhagen), Spain (Madrid), Lima (Peru), Kuala Lumpur (Malaysia), Belgrade (Serbia), • Our diverse backgrounds have led to a collaborative and innovative work environment, where we value unique perspectives and experiences. At Fadata we are more than just coworkers - we are a team of professional and passionate individuals from over 20+ different countries., • We have a flexible home office policy • Receive a competitive remuneration package together with great opportunities for personal and professional growth., • A positive company culture built around people's wellbeing., • No meetings time when we can focus on our main tasks., • Work in a dynamic environment with an exceptional team that is always ready to help., • A half-day off the second Friday of the month so you can focus on passion projects, boost your creativity, or spend time with your loved oneс. Join us and become part of a team that is changing the insurance industry through technology for the better.

Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail is required for well-established insurance company. SALARY: £25,000 per annum LOCATION: Remote / Working from Home - candidates MUST be UK based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Adviser / Sales Support Agent with previous experience in a customer service or phone-based sales role, who has an excellent telephone manner, organisational skills and attention to detail. Working as the Customer Service Adviser / Sales Support Agent you will be professional, people-focused and will join a fully remote team. This is a phone-based role, speaking directly with: • New prospects: Helping them understand the products and find the right insurance cover for their needs, • Existing customers: Assisting with queries about policies, helping with changes, and supporting them through claims or renewals As the Customer Service Adviser / Sales Support Agent you will be the voice of the company — empathetic, clear, and solution-oriented. You will be given the tools and training you need, but will need to be someone who learns fast, takes initiative, and thrives in a flexible environment. DUTIES Your duties as a Customer Service Adviser / Sales Support Agent will include: • Answer inbound calls and respond to customer queries with clarity and professionalism, • Make outbound calls to guide new prospects to assist them in finding the right insurance cover based on their business needs, • Assist existing customers with policy queries, changes, and mid-term adjustments, • Provide friendly and accurate support throughout the customer journey — from quote to renewal, • Work independently and take ownership of your workload CANDIDATE REQUIREMENTS • Fluent in English, • Excellent phone manner with strong verbal communication skills, • Previous experience in customer service or phone-based sales (essential), • A fast learner, confident using web-based systems, • Comfortable working independently in a 100% remote role, • Strong organisational skills and attention to detail, • Experience in the insurance industry (preferred but not essential) BENEFITS • Fully remote position with all training provided, • Opportunity to grow in a supportive, customer-first company, • No rigid scripts. Just real conversations and support, • A small friendly team of colleagues that works collaboratively HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13669 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Major loss adjusting practice seeks to strengthen its Forensic Accounting Services Division through the appointment of two newly qualified Accountants (up to 3 years PQE); one centred in Birmingham and one in London/South East. • You will be part of an outstanding team of highly experienced Accountant/Adjusters, mid-range Forensic Accountants and graduates going through advanced training to develop their skills in the insurance claims field., • Our client provides wide-ranging services from traditional major loss support work to specialist areas such as cyber, product recall, contingency and professional indemnity, whilst simultaneously developing a forensic accounting practice., • All positions are home-based but there is flexibility for an office base if preferred. About you: • Candidates must essentially be ACA or ACCA qualified with up to 3 years PQE and looking to take their career in a different direction., • This is an outstanding opportunity to forge a new career as our client can accommodate all levels of ambition., • Current requirements exist in the Birmingham and London areas. Salary & Benefits: Basic salary up to £60,000 plus annual bonus, car/allowance, pension, private medical care and 25 days holiday.

Role: EL/PL Claims HandlerLocation: BradfordSalary: £28,000 - £36,000 per annumHours: Monday to Friday, Full Time Are you an experienced EL/PL Claims Handler looking to join a supportive and growing team where your expertise will be valued and your development actively encouraged? We're recruiting on behalf of a respected legal practice with a strong reputation within defendant insurance litigation. Due to continued growth, they are looking to appoint an EL/PL Claims Handler to manage a varied caseload of Employer's Liability and Public Liability matters from initial instruction through to resolution. This is an excellent opportunity to join an established team that offers genuine support, exposure to high quality work and the chance to further develop your technical expertise within a collaborative environment.Key Responsibilities as EL/PL Claims Handler: • Manage a caseload of pre-litigation EL/PL claims from instruction through to settlement., • Review liability, quantum and evidential issues to progress claims efficiently and achieve favourable outcomes., • Liaise with insurers, clients, third parties and other stakeholders throughout the claims process., • Gather and assess evidence including witness statements, medical records and supporting documentation., • Identify opportunities for early resolution and effective c...

You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey... Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against. Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month. Take a closer look at exactly what this means and how it works _ What have we been up to since then...? In a nutshell, we've been very busy! Here are a few of the massive achievements we've had: 🚀 Raised £31m! 🚀 Launched Laka in a total of 10 countries, essentially helping more people in more places! 🚀 70 Lakanauts also based beyond NL (France) so UK, NL, FR and beyond 🚀 Supporting riders from everyday commuters to elite athletes and pro teams 🚀 Partnering with leading leading cycling brands and retailers across Europe 🚀 Been awarded ‘Best Cycle Insurance Provider’ (for the past 8 years in a row - go us! 🎉) 🚀 Giving our all to customers and they agree, check out our 4.9 google rating! Help us continue to change an outdated industry... We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company. Customer Experience (CX) at Laka CX are firmly at the heart of why Laka was created - we exist to be there for people when shit happens - our CX function is where this magic takes place... You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries. What you'll be getting up to: • Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email, • Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc), • Be the first point of contact for our B2B partners, supporting them to get their riders back on the road, • Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members, • Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka, • Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be (you might find yourself working on exciting projects with the Marketing, Product or Technology teams), • Speak English and French!, • Have a super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike, • Have a decent understanding of technical terms in cycling (we can bring you up to speed with the latest bike tech), so you can best support all types of customers with whatever query is thrown your way, • Get loads of satisfaction from helping people going through a rough patch (losing your bike isn't easy, you know) - you'll understand what it means to go the extra mile and make a member's day, • Enjoy learning new things, working with a lovely bunch of people, and ultimately playing a huge part in the future of Laka!, • Are a fast learner and can get up to speed with common tools - we use a number of systems at Laka, but don't worry, we'll give you all the training you need, • Are comfortable chatting with our members, with excellent written communication in (native) Dutch & English You might have already guessed it but it makes a lot of sense to be passionate about cycling when joining Laka. Don't worry about any insurance knowledge - we can teach you the ins-and-outs of insurance and support your knowledge on all things bike parts, too. Of course it is great if you already have previous insurance experience, "WFT" (insurance) certificates or experience as a bike mechanic. We can work together on completing your skill set. Before you apply, please make sure that you currently have the right to work in the UK (we're really sorry, but we're not able to provide visa sponsorship for this role). What can you expect from working at Laka? 🏠 Remote-first way of working - you choose whether you work from home or our beautiful offices in London & Bristol (we have no minimum expectation of how many days you come in, although we'd love to see your friendly face!) 📈 Share options - we want you to be rewarded for Laka's success - everyone in the business is granted share options when they join 💰 Company bonus scheme - if the company hits its targets, you'll get a cash bonus of 5% of your base salary annually 🌴 Annual leave - 25 days holiday (plus bank holidays), with the option to roll over up to 5 days per year 💶 Pension scheme - Laka pays 3% of your base salary into your pension to help you save for the future 💊 Private medical insurance - we’ll give you individual private cover, with the option to add partners & dependants too (at a small cost) 🖥 Home set-up allowance - in addition to letting you choose the kit you want (MacBook or Windows laptop, plus additional equipment like screens, keyboard, etc), we'll also give you a one-off budget of £200 to get anything else you want in order to make your homeworking environment a comfortable place to be 🍽 Lunch on us - £15 every first Wednesday of the month to enjoy lunch on Laka - pop out locally with people in the office, or order-in at home, the choice is yours 💃 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, for team building, bonding, and general good old-fashioned fun! 🎳 Monthly socials - as if quarterly company events weren't enough, we also give each office a budget for a monthly social activity (think anything from low-key dinner & drinks through to adventure golf, paddleboarding, bowling, electric darts, trampoline parks and more!) 👚 Laka swag - we'll give you some lovely Laka kit to get you started, including a jumper & t-shirts so you can feel (& look) like part of the family 🚴 Laka credit - for all you cyclists, we'll give you £10 credit per month towards insuring your bike(s) with us - plus give you access to a bunch of cycling industry discounts 🧠 Mental health support - unlimited support via Spill, including one-to-one therapy sessions 🌈 Belonging at Laka We're committed to building and sustaining a business that promotes diversity, equity, inclusion and belonging - our customer collective is broad and inclusive, and we'd like our own people to be too. We're fast becoming a global community of people and we believe each person's unique qualities should be celebrated as they are a huge part of what makes Laka a great place to be. We'd love you to bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or anything else that makes you, you. If you’d like to request a reasonable adjustment as part of our application or assessment process, please let us know by emailing _.

BJAK is building AI-powered automation systems that simplify complex insurance workflows- from quotations and policy issuance to claims and customer support. To make this possible, we need intuitive, fast and scalable user experiences. We're looking for an experienced Frontend Engineer based in the United Kingdom to help build the next generation of AI-powered web applications used by both customers and internal teams. This is a fully remote role where you'll collaborate closely with our global engineering team while working with product and operations teams based in Malaysia. Build exceptional frontend experiences that make complex AI-powered workflows feel simple. You'll develop modern web applications that help customers purchase insurance more easily while enabling internal teams to operate faster through intelligent automation. Build modern web applications using React, Next.js, TypeScript and modern frontend technologies. Develop customer-facing products alongside internal AI-powered operational tools. Translate product and UX requirements into fast, responsive and intuitive interfaces. Integrate frontend applications with backend APIs and AI services. Improve application performance, scalability and reliability. Build reusable components and maintain a scalable frontend architecture. Participate in code reviews and contribute to engineering best practices. Collaborate closely with product managers, designers, backend engineers and QA throughout the development lifecycle. Help shape technical decisions and continuously improve our frontend stack. Bachelor's degree in Computer Science, Software Engineering or a related discipline, or equivalent industry experience. Proven experience building production-grade web applications. Strong experience with React and TypeScript. Experience with modern frameworks such as Next.js (or similar frameworks like Vue or Angular). Solid understanding of HTML5, CSS3 and responsive web development. Experience consuming REST APIs. Strong understanding of component-based architecture and frontend application design. Experience optimising frontend performance and debugging production applications. Familiarity with Git and modern software development workflows. Comfortable working within CI/CD environments. Strong problem-solving skills and attention to detail. Excellent communication skills and ability to work effectively in a distributed team. Comfortable working in a fast-moving, product-focused environment. Experience building AI products or AI-enabled user experiences. Experience with workflow automation or SaaS platforms. Experience with Next.js, Vite or modern frontend tooling. Familiarity with Node.js or Python. Experience with Playwright, Cypress, Jest or Vitest. Knowledge of authentication, authorisation and web security. Experience with Redux, Zustand or similar state management libraries. Contributions to open-source projects or active participation in developer communities. Think beyond simply implementing designs. Care deeply about user experience, performance and usability. Take ownership from idea through production. Write clean, maintainable and scalable code. Balance engineering quality with execution speed. Enjoy solving complex technical and product challenges. Want to build AI products with measurable business impact. Prefer highly structured environments with detailed specifications for every task. Focus only on writing code without understanding user problems. Avoid ownership beyond implementation. Are uncomfortable working in a fast-paced startup where priorities evolve quickly. You'll thrive if you can: Deliver fast, intuitive and reliable frontend experiences. Simplify complex workflows through thoughtful product design. Build scalable frontend architecture that supports rapid growth. Maintain high engineering standards while shipping quickly. Become a trusted technical partner across engineering, product and operations. Build AI Products – Work on cutting-edge AI and automation systems that solve real business problems. Global Engineering Team – Collaborate with experienced engineers and cross-functional teams across multiple countries. Fully Remote – Work remotely from UK while collaborating with our Malaysia-based teams. International Exposure – Gain experience building products used across Southeast Asia and work with globally distributed teams. Learning & Development Budget – Receive support for technical courses, certifications, conferences and continuous learning. Career Growth – Fast career progression with opportunities to take ownership of impactful projects. Innovative Challenges – Solve large-scale engineering problems in a high-growth technology company. Modern Engineering Culture – Code reviews, knowledge sharing, continuous improvement and engineering excellence. Competitive Compensation – Attractive salary package based on experience and performance. We assess culture, working style and frontend execution. The process usually includes application review, two interviews and a technical task or code review.

Senior Claims Handler - Bradford - Up to £40,000 Join a leading insurance firm near Leeds and take ownership of a diverse commercial claims portfolio - with the autonomy, support and flexibility to do your best work.This is a role for an experienced claims professional who's ready to step

The successful candidate will work closely with the Claims Director to support the technical progression of claims handlers and help achieve technical excellence in line with client SLAs. You will be responsible for the supervision of technical performance of the property claims handling team, act as a referral point, training, conduct technical audits, identify claims with financial risk or exposure and manage effectively whilst keeping up to date with all relevant, existing, and new legislation, case law and industry standards. In addition, the Claims Team Leader will handle a caseload of complex claims and complaints. Required Skills & Competencies • Proven experience as a Senior Claims Handler or Team Leader, • Previous experience supervising or mentoring staff, • Strong understanding of General Insurance, preferably in property and home emergency, • Excellent communication and leadership skills, • Ability to manage performance and motivate a team, • Strong decision-making and problem-solving abilities, • High attention to detail and quality standards, • Confident using claims systems and Microsoft platforms...

Seeking a Customer Success Specialist Intern to support Laka customers with insurance queries and claims, acting as a first point of contact for general and claim-related inquiries via web chat and email.